Swisstool.co.uk reviews and complaints 6
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website reviews company order money phone email phone number reply christmas presents husband knives son customer service investigated item purchase reports scam callingNewest Swisstool.co.uk reviews and complaints
Non receipt of order
I ordered a personalised swiss tool from this company as an 18th birthday gift and requested that I be notified if they were unable to fulfil my order within the required timescale. I had an acknowledgement of my order and receipt for payment on 12/06/21 and have since heard nothing despite e-mailing them, filling out a contact form on their website and also repeatedly trying to phone the number given which after several rings gives a message 'this number is not recognised'! I am concerned having now seen some very bad reviews of this company that I am not going to receive my order and I have therefore contacted Barclaycard to try and claimback my money. I have sent the company and e-mail cancelling my order but I am not expecting any reply or refund direct from them.
Desired outcome: Hopefully to get my money back and to make people aware that this company is not an honest trader.
My order
I ordered a Swiss army knife and leather pouch on 19th May from Swisstool uk.
Since then I've tried emailing and calling . No response . The phone constantly rings with no answer . After reading so many reviews with the same problem, I believe something should be done to close this sham of a company down because all they are obviously doing is ripping off innocent people.
Desired outcome: Refund and company held to account
White tinker penknife
I have not received the item I purchased even though the money was taken.
Have tried to email and phone several times but cannot get through.
Have read several similar reports online yet their website is one of the first to appear and seems legitimate.
Really hop they are just sloe with very poor customer service and not a total thieving scam website.
This needs to investigated asap!
Desired outcome: Receive product or full refund
Is Swisstool.co.uk legit?
Swisstool.co.uk earns 11% level of Trustworthiness
Serious Risk Warning: Complaints Board's evaluation of Swisstool.co.uk shows a critical trust level at 11%. Avoid for personal and financial safety.
With only 0% of 0 complaints being resolved, Swisstool.co.uk slow complaint resolution rate suggests poor service, lack of responsiveness, or a lack of helpfulness, causing frustration to users. It is obvious that the company has the lowest level of trust.
The website belonging to Swisstool.co.uk has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
We conducted a search on social media and found several negative reviews related to Swisstool.co.uk. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
However ComplaintsBoard has detected that:
- Swisstool.co.uk has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- Swisstool.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
- Several positive reviews for Swisstool.co.uk have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Dreadful website
I've ordered two knifes from www.swisstool.co.uk website as Christmas presents for my husband and son. They both enjoy camping so I thought that these knifes would make a good present. I just received a message that they were not able to deliver my order and cancelled it! What a terrible company! It's my fault that I did not check the reviews and I will never buy anything from them again. What am I suppose to do now? I have no presents for my family! Swisstool ruined everything and I will never forgive that!
Would not use this company again
The knife I ordered has eventually arrived, but it took nearly two weeks. Most of the time the website was showing order status as 'queued'. Having read large number of negative reviews (unfortunately only after placing the order) I was getting concerned, emailed the company, never received a reply, tried hard to find their phone number, but no luck. As said, the knife eventually arrived, looks genuine and was slightly cheaper than elsewhere but it was not worth the stress. Would not use this company again.
Lesson learned - read company reviews before shopping online!
Swisstool.co.uk - Avoid it like the plague and certainly don't put your card details in
Don't be fooled by the professional looking website with login details required to be able to shop, contact us page with a drop down menu for numerous departments, nationwide shipping claims, impressive terms and conditions, and professional looking invoices and order numbers. This company is rubbish and will not respond to your contact or send you your...
Read full review of Swisstool.co.uk and 7 comments
Contact Swisstool.co.uk customer service
Phone number
+44 23 8052 8257Website
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Recent comments about Swisstool.co.uk company
Avoid it like the plague and certainly don't put your card details inOur Commitment
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