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I bought Rolex watch for my husband from www.swissluxury.com. The seller provided all required info and warranty, but my order missed somewhere. I spoke with the seller, and he only told me to wait more. I waited already 4 months, and the seller refused to help me. He has no idea where my order was, and he didn’t care about it. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.
The complaint has been investigated and resolved to the customer’s satisfaction.
When the watch was ship you got a tracking number for carrier so why you can’t track your package?
I have read their shipping policy, they say if a watch is lost or damaged during shipping, you should go for the insurance company, they claim they buy insurance for every watch.
This is what I found from their website.
"Watch orders within the United States are shipped via FedEx with full insurance coverage up to $50, 000.00 US Dollars. By entering into a purchase agreement with us, the customer agrees that in the event of loss or damage during shipment, the customer will be compensated by the insurance claim process and the customer agrees not to perform a credit card chargeback to recover such a loss. The customer also agrees to assume all liability for loss or damage during shipment if there is a 'Signature Release' of any kind on file for the delivery address. Packages shipped outside the United States may have lower limits for insurance coverage. All claims for loss or damage during shipment must be initiated within 48 hours of scheduled delivery."
The RESPONSE to the legitimate complaint sounds like ALL ADVANTAGE is on the side of the Company/Merchant and NO RECOURSE on the side of the Customer.
Why is the Customer required to assume ALL LIABILITY for loss or damage to an item during shipment, when the item was bought and paid for in good faith, and responsibility for item and its received condition is out of customer Control, Ald why is customer precluded from filing a cash back with THEIR credit card company?
These requirements sound extremely MURKY at best!
You did not purchase from SwissLuxury.Com Must have bought from someone else...Darryl Randall (Owner)
Yes I could Help you recover your Money Back, i know that Website was a scam for years and we helped people recover there money back you can Contact me on [protected]