Swissbit / Worst service ever
I purchased a Swissbit Swiss Army Knife that comes integrated with a 1GB USB Memory Drive. The Drive failed in May 2008. The product comes with a 2 year Warantee, but must be returned to Switzerland for repair. I paid $99.95 for the item through Tigerdirect.Com. After orresponding with the Swissbit Service Technicians, they agreed that the part was defective and told me to process the RMA using their online Website. I began the procedure of requesting an RMA and discovered they were charging a $120 shipping & handling fee for replacement under Warantee. I wrote Swissbit complaining about the fee which is $20 over the retail price of the item. Their response
was "We are truly sorry for this situation, but these are the terms of the RMA procedure." I will never purchase another Swissbit product since their Warantee Policy is ludicrous.