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Swiss Airlines / NO REFUND GIVEN

1 South Africa

After dealing with SWISS AIRLINES...I WILL NEVER USE THEM AGAIN!!
I have booked 3 tickets on Swiss Airlines (600 uk pounds)to go skiing at the end of March 2010. Unfortunately I have fallen and snapped my achilles tendon and it is IMPOSSIBLE for me to fly as my leg is in a cast. As a result, my family's entire skiing holday has been cancelled. Although I did book non refundable tickets, I have advised them of my demise ( I can supply a medical certificate) and asked if it is possible to see the human side here and refund me my monies back. Basically I was told rules are rules and no refund. Now they will probably sell my seat again and make double the money.
Is there no such thing as dealing with a PERSON anymore rather than people hiding behind corporate rules and regs??? So much for customer service!

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