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1.0 5 Reviews

Dressy Sweet Complaints Summary

0 Resolved
5 Unresolved
Our verdict: Engaging with Dressy Sweet at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Dressy Sweet reviews & complaints 5

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ComplaintsBoard
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5:29 am EST

Dressy Sweet Do not buy from www.sweetdressy.com!

Do not buy from www.sweetdressy.com! Purchased a dress and received the wrong color one. Not only the color was incorrect, but it was very poorly made and looked rubbish. Color was a huge problem because it did not match with my heels and purse.
I contacted SweetDressy and must say that it was very hard to deal with them, because their English skills were extremely poor and it was hard to understand what they tried to say. They refused to accept the dress back and there was no way for me to get a refund or a replacement! I lost my money because of these Chinese scammers! Avoid like a plague!

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9:11 pm EDT
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Dressy Sweet Product delivered not was what ordered

Ordered a dress for my daughter's graduation. I paid extra for a custom made dress and provided my daughters measurements. Upon receiving the dress the waist measurement was off by 4" (too large for my daughter's waist obviously) and the bust 1/2" (too tight). I tried to look how to contact the company and found to my surprise that you can only contact them through a live chat on thir website or via email. Tried to email my concerns and got the answer that the dress was made according to the measurements provided. WRONG! The waist measurement I provided was 25" and the dress waist is 29"! As you can see on the pictures the waist of the dress is way too big. The only resolution to this mistake the company made was to first give me a 5% discount of the dress price. Great $12! It will cost $100 to have the dress altered! Then after numerous emails they offered me their biggest discount, as the cost for alteration of the dress was too high, a whopping 15% discount. That is $23. So, not even 1/3 of the cost of fixing the dress they didn't make properly! Then they told me I can return the dress for a full refund. I checked with delivering companies and it would cost me around $80 to ship it back to the Chinese address they provided me with. When I initially ordered the dress I was under the impression it was a UK company as the address was from UK. Not until the dress was delivered I realized it came from China. I asked the company to pay for the shipping and they refused. Now they don't even reply to my emails.Stay away from this company. There's no way to contact anyone except for live text chat or by email. All the representatives, who all have English names, reply the same thing without reading the email thread first. Very frustrating as a new representative responds every time. Also, the language they use make me think they also are stationed in China. Moreover, their responses are very unprofessional with no caps, punctuations, greetings, etc.i will never deal with this company again and I hope my feedback can help someone. It is better to spend s bit more somewhere where you know what you're getting and a company you can deal with over the phone speaking to a supervisor, etc. I could have ordered a dress here for the same price as this one ended up costing me just after paying for the dress, customization, shipping and duty. And of course the extra cost of having to alter the dress. Instead of $194 it's ending up costing me $340! NOT WORTH IT!

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9:35 am EDT
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Dressy Sweet Wrong size, wrong dress, knockoff, poor quality

This company is a total knockoff of real dresses. These are basically dresses that they stole photos from and recreated a crappy version of that are poorly made. They will not refund my money for the dress that looks nothing like the dress i ordered. It doesn't even fit my daughter, the straps are 5" too big on her and I sent custom sizes. No one speaks English and they are all out of China. WAY over priced for the product you get. I will never ever buy from such a unprofessional company again! Don't waste your money on these knockoff dresses.

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Is Dressy Sweet legit?

Our verdict: Dressy Sweet's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate Dressy Sweet's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

Dressy Sweet earns 62% level of Trustworthiness

Good Credibility Notice: Dressy Sweet rated around 62% by Complaints Board. Generally safe, but exercise caution in information sharing.

Dressysweet.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Dressysweet.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The dressysweet.com may offer a niche product or service that is only of interest to a smaller audience.
  • We found that the website for Dressy Sweet is very young, indicating that it may be new or recently launched. It is important to exercise caution when engaging with new websites, as they may not have established a trustworthy reputation yet and could be more vulnerable to security risks.
  • We found that the technical contact email address for Dressy Sweet is a free email address, such as Gmail or Yahoo. This could be a sign that the website is not a legitimate business and may be engaged in fraudulent or malicious activities.
  • The use of a free email address for contact on dressysweet.com may be a red flag indicating potentially unreliable or fraudulent activity.
ComplaintsBoard
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3:50 pm EDT
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Dressy Sweet SCAM!

I write this in order to help others avoid the same experience. We ordered my daughter's prom dress from this site and when we got it it was the wrong size (was supposed to be custom made), and FALLING APART. The quality was terrible. What's more, they take pictures from designer's site and represent they are selling the same dress! Sherri Hill is one example. I've seen other complaints where they don't even receive the dress. Then cust. service promised a refund. NEVER CAME. Beware! This company also operates under different names. Anything that is too good to be true, IS. We learned our lesson.

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9:58 pm EDT
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Dressy Sweet Wrong size / poor quality

I ordered a custom fit dress from sweetdressy.com. When it arrived it did not fit. It was over 5 inches off! There were pulls in the material, strands all over, poorly cut appliqués, and poor stitching. I tried to use the "chat". As soon as I said I had a problem I was disconnected. I sent 3 emails and none were answered. I tried to put up a review on their site and it was denied. There is no way I can get ahold of them. I am out of $200!

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Rita A
, US
Sep 02, 2016 10:48 am EDT
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I recently ordered a dress before I read the reviews. The site is dressy sweet. The dress I received was totally different from the one I ordered I have been emailing them back and forth but so far it doesn't seem like they're willing to give me a refund. Do not order from Dressy sweet

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snow bunny
, US
May 04, 2016 8:43 am EDT

Please considered supporting my go fund me campaign
i am currently trying to get funding to sue sweetdressy and their other site dressy sweet out of business

The go fund me is https://www.gofundme.com/promrippoffs

also if youd like to send me pics and proof of your encounters i may be able to make it a class action
Kawaiibunny0506@gmail.com
Please help!

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Nursesam777
, US
Apr 20, 2016 4:25 pm EDT
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Crystal beading on top made of ugly plastic pieces, the eyelet hooks are barely sewn on in back and that is all that is holding the dress together when it is on. The dress is too long by at least 5 inches and the material is very heavy and cheap, not silky and flowt as the picture suggests. My daughter is devestated as her prom is in two weeks. They have emailed back but have not offered to refund any money. Very very poorly crafted.

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TaPat
Fremont, US
Apr 16, 2015 6:43 pm EDT

Custom Dress?

Ordered a custom dress, turned out to be 5" longer.
Paying $45 for alterlations.

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Mmiranda
, US
Apr 30, 2015 10:10 pm EDT

WARNING DO NOT EVER ORDER FROM SWEETDRESSY! They are a fraud, I am so disappointed and angry. I have been waiting more than 2 weeks when they sent an email it would arrive in 3 days. They were very slow to respond to any of my emails and complaints and never answered any of my questions. I was never given any tracking number and my prom is in a few days and I have no dress thanks to them. It is a scam and I regret ever purchasing from them, they ruined my senior year prom.

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mwpink
, US
Apr 12, 2015 12:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am going through the same problem right now. The dress is crap. The top is made of lace overlay on chiffon, but the lace is patch worked. They are emailing back, but have offered 10% refund. The only reason I ordered through them is because on the live chat, I was told I could refund for full refund. YES, this is fraud and they should be shut down DO NOT ORDER FROM SWEET DRESSY!

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emotpix
New York, US
Apr 02, 2015 3:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We had same experience. They offered partial refund, but then NO RESPONSE> AVOID! Sweet dressy should be shut down

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emotpix
New York, US
Mar 29, 2015 11:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We had the same experience, however they've been responsive so far. If they don't get back to you, call the credit card company and report the fraud. It is definitely fraud.

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