Swarovskirubbish exchange policy


I bought a pair of earings and a necklace from Swrovski duty free store, paris. At the time of purchase I made it clear that the items were for my wife as a gift and if she does not like them then I will have to return/exchange these. I was assured by the sales assistant that it will possible to exchange/return the product worldwide in any swrowski shop within 30 days of the purchase. Now, my wife did not like the earings, so when we went to exchange / return the earings I was told that according to UK policy I was not entitle to do that. Neither the shop assistant at paris duty free said so neither the swrovski receipt that I have says this rule. when I wrote an email to the customer service uk, I was told that they cant do anything in this matter and I was asked to take argument to paris duty free shop. this is really unprofessional. now I have to live with 75 pounds worth of earings as a waste..


Mar 03, 2016

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