Swan Cleaners #38 / Ruined wedding dress
Dropped off my dress to be cleaned/preserved. They not only tried to return it to me with stains larger than when I dropped it off, but they damaged a 6 inch section of the dress. They admitted to the damages and offered to repair it. After 2 more weeks, they called me in to view it and the damage was still there. They informed me they had "changed their minds" and refused to repair the damage they had created. Then refused to return my dress until I paid full price for cleaning/preservation, but refused to preserve it. They have no integrity and poor customer service standards. The woman I dealt with was rude and abrasive and treated me like I had done something wrong. They ruined an article of clothing that cannot be replaced and then treated me so poorly. It was a horrible experience. Please don't make the same mistake I made, DO NOT use this dry cleaner.