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4.2 398 Reviews

Swagbucks Complaints Summary

1 Resolved
70 Unresolved
Our verdict: If considering services from Swagbucks with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Swagbucks reviews & complaints 92

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Newest Swagbucks reviews & complaints

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S
2:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Swagbucks Peanut Labs

my Peanut Labs account is deactivated .. no explanations!

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N
7:00 pm EDT

Swagbucks survey # [protected] and many others are false surveys!

I answered all the questions including details, even the ones that asked for typed answers with suggestions for the new product but still got the answer: Not every survey can be a winner. Although you didn't make it to the end, we've rewarded you 7 SB. Survey [protected].
I am feeling deceived because I am always sincere in my answers, I waste a lot of time answering and they do not give me the points promised.

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A
5:45 pm EDT

Swagbucks I always do surveys like 100at least and I waste my time and get nothing

I fill out surveys and get no reward and I waste my time and I would like swagbucks to make up for this inconvenience. I feel like I have gave all my time to this app and I am very disappointed. The surveys say the surveys I have completed were incomplete. However, I have complete them and never get my reward. Lastly, I feel like the service could better.

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I
12:12 am EDT

Swagbucks discrimination

It's vwry clear you all deem me too old and that I make too much money to participate, but you could just say that instead of my answering all the questions to time and time and time again saying my answers couldn't be saved and I get no reward for my time. If being 50 or older isn't your taerget audience, just say so instead of having us try survey after survey answer tons of questions for one Swagbucks. I've never been age discriminated until now and it's a horrible feelings. I will do my best to get the worked out that this is a scam unless you are younger with income lower than $100, 000. We are clearly not welcome despite letting us go through the process with a message that my answers are useless and can't be saved. My email is [protected]@gmail.com. I set up the profile a long time ago so life changes and there's no way for me to update it. I'm thoroughly discussed at the time of mine you've wasted. I'm owed an explanation.

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M
6:15 am EDT
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Swagbucks address verification not available in india

I need to address verification for my account
Immediately
I lives in India
So please provide address verification for Indians
Because many of swag bucks customers losing hopes on swag bucks
Because there is no address verification facility for Indians
Many of your customers thinks your company is a scan
I think you are losing valuable customers in india

My mail id is [protected]@gmail.com

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11:27 am EDT

Swagbucks bargain bingo promotion

Hi,
Swagbucks are not responding to my emails!
I took part in Swagbucks BARGAIN BINGO Promotion on 8/02/19 (I have attached screen shot of deal and proof of my £10) and I was expecting to receive 2000 SB's 32 days after participating. But you have not credited them to me yet. This is not the first time that you have not deposited my SB's automatically also I notice that your recent promotions for this BARGAIN BINGO Promotion now awards 3000 points for the same Gala Bingo deposit £10 deal

I am starting to think that SWAGBUCKS is a Sham company, this has made me lose confidence in participating in any Swagbucks promotions in the future and I am considering deleting my account with you.
Please can you get them to deposit my missing SB's to me today, plus some extra for the inconvenience.

Thank you

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L
3:24 pm EDT

Swagbucks answer/surveys

Hey everyone,

Swagbucks is an awesome way to earn a few extra bucks, but some surveys take 20+ minutes to complete. This is something I don't mind doing, but STAY AWAY from any surveys with the word "Notch" in the URL. I've done at least 7 surveys (20+ min each) and the page "fails" as you complete and submit your final answer in the final classification questions.
Yes, I have turned off/removed firewalls, ad block is disabled and my router was set to allow everything. I contacted their customer support, but they kept saying there is nothing that can be done about it. We all know that the survey answers are saved as you go along, that's how these are structured. So the ones with "notch" in the URL lets you get to the very end, then it fails the website and you cannot get your reward.

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5:49 am EDT

Swagbucks image search

I often do random searches hoping to get swag bucks and under images I noticed there is a lot of disturbing content that doesn't seem. To get removed and I can't find a way to report it including animal and child abuse. I have already complained about sexist iq hosts and being banned for surveys because they said I was cheating or something
But, how do you cheat surveys? Sorry but if I search dick and see a picture of a non human adult with no way to report the search, I'm gonna think sb is garbage.

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12:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Swagbucks swagbucks blocked my account

Swagbucks has blocked my account for nothing.
They dont want to pay me my $18.
I'm so sick of this fraudulent company screwing us survey takers out of our hard work.
Swagbucks is a scam, Do not register with this company
there are other survey companies out there that will treat you as a good hard working survey taker and will always be glad to pay you without no account blocking scams.

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7:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Swagbucks customer service

I finally got credited for my Swagbucks offers after several complaints. Now when I try to redeem my $50, I am told they cannot verify my PayPal acct? They state they will send a post card with a code on it to my mailing address. I see this is a common complaint with Swagbucks. I have yet to receive it after 10 days. This company is NOT worth the hassle and I would NEVER recommend them.

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S
1:12 pm EDT

Swagbucks gift card redemption

I accidentally deleted my gift card code to amazon.com for $25 that I had earned and tried to redeem. I made Starbucks aware of the situation on Aug 6, ticket #4408374. I have been waiting for a response for quite a while now and so far have heard nothing. I would appreciate a new gift card code so that I can use the points i earned. Please respond in a timely manner.
[protected]@gmail.com

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Update by Susan June palmer
Aug 27, 2018 1:15 pm EDT

Starbucks did not replace accidentally deleted gift card code.

Update by Susan June palmer
Aug 27, 2018 1:14 pm EDT

Gift card code not replaced

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2:08 pm EDT

Swagbucks deactivated account

I first set up an account under facebook and realized I didn't want this account so set up another account on gmail. I didn't realize this would cause a problem. You deactivated the gmail account. I deleted my facebook account ([protected]@yahoo.com) and now would like the gmail account - [protected]@gmail.com reactivated. I was only using the gmail.com address for swagbucks.

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2:47 pm EDT
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Swagbucks surveys

Seems like I am not the right person for your surveys. I niece I am to old at 57. I answer a bunch of questions and then I am told not every suvey is right for everyone. I earn 1 swag buck. Take me off of your list. My complaint is to short. That's one I never heard. I can not really name who I am talking about.. 4 surveys, a bunch of questions...they can't use me.

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Lucy99999
, US
Aug 27, 2022 3:14 pm EDT

You are absolutely right. “pollfish” surveys are a ripoff. I don’t know why I wasted my time. Won’t happen again soon.

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4:09 pm EDT
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Swagbucks rewards

I have gift cards requested that have gone unfilled. I have sent a request for info three times and have yet to hear back that they have even received it. There has been no response at all.

I am setting on a 3rd gift card that is nearly earned but I have come to the conclusion that I am wasting my time since the last two have not been awarded, one 6 weeks ago and the other 4 weeks ago.

I will not refer others to this site, their honesty and way of doing business is questionable.

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K
8:43 am EDT

Swagbucks deactivated account

My name is Kimberly. My Swagbucks account was deactivated on 04/06/2018 without reason. I lost Swagbucks that took time, and effort to earn. That time, and effort is now wasted because I lost them due to my account being deactivated. I feel scamed. I am not happy about this. Thank you for taking the time to read this. I will be waiting for a reply. I will include my email address. [protected]@gmail.com

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Update by ks1381034
Apr 06, 2018 8:58 am EDT

My Swagbucks account was deactivated without reason. I lost Swagbucks that took time, and effort to earn.

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steve kal
bayonne, US
Nov 11, 2020 5:53 am EST
Verified customer This comment was posted by a verified customer. Learn more

Swagbucks are a fraud compony, when i needed to cash out they locked my account I spent so much to earn 5000 points, then they took it, we should file a claim against this fraud compony

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10:11 am EDT
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Swagbucks priceline

I cannot even count the times your site has not credited me SB afyer I completed an offer. The major one being when I booked my hotel through Priceline using your website. All of a sudden it can't be proved that I completed the offer. Even though it ws booked through your site and lost me almost $300. I don't get credited afyer completing surveys, installing apps, or joining the 5 million coupon sites. And trying to complete one of your quizzes or opinion offers through all the spam and junk thrown in there is [censor] ridiculous. I paid $300 for that hotel using your stupid as site and I want my SB. Figure it out and credit ke the 2300 SB I am owed.

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S
4:24 am EST

Swagbucks don't be so naive

Ohhh as I can see this company doesn't have the best reputation among similar ones. Moreover, there are so many bad reviews about it, that I started to regret I hadn't read them before.
I think I know why. Because it is a complete waste of time.
Almost every survey is big and may take up to 20-25 minutes to fill them in. But then at the end of it all all of a sudden, they can say: sorry, your survey is not accepted because you don't fit it. You won't get the money, lol. Goodbye.
They just use us and take advantage of us.

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L
5:16 am EDT

Swagbucks don't waste your time

I still don't understand why they blocked my account. Can't find a normal reason. I was a newcomer and couldn't make any mistake while I was there. I contacted them several times and each time it was terrible. They rarely answer if they answer they use scripted responses that are not helpful. Or they just hang up on you like they are tired of listening to your speech. So it's been almost a month and I am still where I was. I think I will just stop trying to use their website and find an alternative. I'm worried about my mental health :)

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4:41 am EDT

Swagbucks bad customer service

They canceled my account and didn't provide any adequate reason for doing it. Their customer service doesn't exist and it's awful. They respond within several weeks. All I want from them is to know why they deactivated my account. The website is ok, but I can't say the same about their customer service. I was surprised in a negative way. Guys, you should fix it, if you ever read it. Nobody likes to be ignored.

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R
2:37 pm EDT

Swagbucks swagbucks...

I've been working for weeks to get 10, 000 swagbucks and the day i'm supposed to get the last of them you deactivate my account!? They basically are stole my time, effort and money! I earned those swagbucks! The other account was no longer active. Not to mention i've brought in nearly 30 people!

They don't give warning! I'm so mad where can I officially complain!?

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Swagbucks Customer Reviews Overview

Swagbucks is a popular online platform that offers a range of ways to earn rewards, including taking surveys, shopping online, watching videos, and more. The site has received overwhelmingly positive reviews from users who praise its ease of use, reliable payouts, and the variety of ways to earn rewards. Many users claim to have earned hundreds of dollars or more over time by simply using the site regularly.

Some of the most frequently cited positive points of Swagbucks include its user-friendly design, the vast selection of rewards available, and the fact that it is free to sign up and use. Users also appreciate that the site regularly adds new ways to earn rewards, keeping the experience fresh and engaging.

Despite its many positive reviews, some users have reported experiencing occasional technical glitches or difficulties with the site's customer service. However, these negative experiences appear to be relatively rare, and most users report consistently positive experiences with Swagbucks.

Overall, Swagbucks is a highly recommended site for those looking to earn rewards online. Whether you are looking to earn a little bit of extra cash on the side or are looking to make a more significant income, Swagbucks offers a variety of options to suit your needs.

Swagbucks In-depth Review

In summary: Swagbucks is a versatile online rewards platform that offers users a variety of ways to earn points, known as SB, which can be redeemed for gift cards, cash, or sweepstakes entries. With a user-friendly interface and a multitude of earning activities, Swagbucks caters to a wide audience looking for extra income or rewards in their spare time.

Overview of Swagbucks: Swagbucks is a popular rewards and cashback site that allows users to earn points by engaging in various online activities. These points can be exchanged for rewards such as gift cards or PayPal cash. It's a legitimate way to make a little extra money or save on purchases.

Ease of Use and Website Navigation: The Swagbucks website is well-organized, making it easy for users to find and participate in different activities. The interface is intuitive, with clear categories for all the ways users can earn points.

Sign-Up Process: Registering for Swagbucks is straightforward. New users can sign up using their email address or connect via Facebook. The process is quick, and users can start earning points immediately after confirming their account.

Ways to Earn Rewards:

  • Surveys and Polls: Users can earn points by completing surveys and polls tailored to their demographics and interests.
  • Online Shopping and Cashback Offers: Shopping through Swagbucks links to various retailers gives users cashback in the form of points.
  • Watching Videos and Playing Games: Points can be accumulated by watching selected videos and playing games, though these activities typically offer lower point rewards.
  • Using the Search Engine: Swagbucks has its own search engine powered by Yahoo, and users can earn points randomly while searching the web.
  • Completing Special Offers and Tasks: There are various special offers and tasks that users can complete for points, such as trying out new services or apps.

Variety and Quality of Activities: Swagbucks offers a diverse range of activities, ensuring that there's something for everyone. The quality of activities can vary, with some being more engaging and lucrative than others.

Reward Options and Redemption Process:

  • Gift Cards Selection: Swagbucks boasts an extensive selection of gift cards from popular retailers, restaurants, and services.
  • PayPal Cash: Users can also opt to redeem their points for PayPal cash, providing flexibility in how they use their rewards.
  • Sweepstakes Entries: For those feeling lucky, points can be used to enter sweepstakes for larger prizes.

Earning Potential and Point System: The earning potential on Swagbucks varies based on the time and effort a user is willing to invest. The point system is straightforward, with 100 SB equating to approximately $1.00 USD.

Mobile App Experience: Swagbucks offers a mobile app that allows users to earn points on the go. The app is functional and provides access to most of the same activities as the desktop version.

Customer Support and Community Interaction: Swagbucks has a dedicated help center and customer support team. The platform also features a community blog where users can interact and share tips.

Trustworthiness and Security Measures: Swagbucks is a reputable platform with a long-standing history. It employs standard security measures to protect user information and ensure a safe experience.

User Testimonials and Community Feedback: User reviews are generally positive, with many praising the platform for its earning opportunities and reward options. However, some users express frustration with disqualifications from surveys and the time it takes to accumulate points.

Comparison to Other Reward Platforms: Compared to other reward sites, Swagbucks offers a wider variety of activities and reward options. It stands out for its user-friendly experience and reliable payout.

Tips and Tricks for Maximizing Earnings: To maximize earnings, users should regularly check the site for new offers, complete daily goals, and use the Swagbucks search engine and shopping portal for routine activities.

Pros and Cons of Using Swagbucks:

  • Pros: Wide range of activities, user-friendly interface, variety of reward options, and a reliable reputation.
  • Cons: Some tasks pay very little, potential for survey disqualifications, and earning significant amounts can be time-consuming.

Final Verdict and Recommendations: Swagbucks is a legitimate and versatile platform for earning extra cash or gift cards online. While it won't replace a full-time income, it's a great option for those looking to make the most of their spare time. We recommend Swagbucks to anyone interested in rewards programs, with the caveat that patience and persistence are key to maximizing earnings.

How to file a complaint about Swagbucks?

Here is a guide on how to file a complaint against Swagbucks on ComplaintsBoard.com:

1. Log in or create an account on ComplaintsBoard.com.
2. Navigate to the complaint form by locating and clicking on the 'File a Complaint' button at the top right corner of the website.
3. Write a concise title summarizing the main issue with Swagbucks.
4. Detail your experience by mentioning key areas of concern, relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the problem.
5. Attach any supporting documents but avoid including sensitive personal data.
6. Fill in optional fields like 'Claimed Loss' for financial losses and 'Desired Outcome' for the resolution sought.
7. Review your complaint for clarity, accuracy, and completeness before submission.
8. Submit your complaint by clicking the 'Submit' button.
9. After submission, regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Swagbucks on ComplaintsBoard.com.

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Swagbucks contacts

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+1 (877) 748-2714

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