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The good, the bad, and the ugly - discover what customers are saying about supreme lending

Welcome to our customer reviews and complaints page for supreme lending. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with supreme lending.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used supreme lending's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with supreme lending, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with supreme lending. Your feedback is an important part of our community and will help others make informed decisions.

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4:26 pm EST
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supreme lending Horrible Service

Worst service I have seen, lets just say worked with Mrs. Cassandra Langley. Apparently we were not important enough to have our phone calls picked up, it took the company of the home builders until she texted them what was going on. It took so many reminders on what we needed done by us before she finally do her job. Closing was a nightmare, their were paperwork that was suppose to be signed way before closing. Lets just say closing that was suppose to be one hour turned into 5 hours. NO JOKE! WILL NEVER RECOMMEND TO ANYONE. EVER.

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7:07 am EDT
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supreme lending scam

I talked to Page at supreme Lending and was told yes you qualify for a home loan and my wife and I found a house we wanted. I put money down paid for inspections and spent a lot of time getting my military loan paper work to them and was told everything was fine and we were to close in 5 days and today I received a phone call telling me the under writer would not approve our loan. Nothing changed from the beginning to the end and after we spent all of the money that we spent to be told you do not qualify is crap. There needs to be laws against lenders and the way they do business and how they let you spend money just to tell you at the last minute that you do not qualify and we do not care about the money you spent its not our problem.

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9:50 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

My husband and I were working with Supreme Lending in MO to refinance our home. Everything was on target and we were expected to close before the end of the month. Our home was appraised on Tuesday. It was our understanding we would know within 48 hours what our home appraised for and when we should expect to close the loan. When we began calling the office...

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2:41 pm EDT
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supreme lending Rude, hostile, agressive behavior

Never have I been treated so oddly, and so rudely by a business. I am actually freightened of this lender -- as in they may do something to cause my famully harm Here is teh odd (and "have too much time" ) email they sent. I was so polite to this man -- he just was like a bloodhound on a scent.

(her is his mail to me)

C. K.
I hope you choose to read all of this !

If you refi in 5 years what would be the point ? You told me yourself that you ‘’ Don’t need cash “ ‘’ and you don’t have ANY financial needs ‘’

So if you are in a perfect spot as far as money is concerned Why would you refi now and then refi again in 5 years ? Does not make much sense ? No matter what the statics say !

These are the cold hard facts ! The numbers don’t lie at 3.875 % on a 10 year loan with bi weekly payments you can own your home in 8 years in 2 months saving you 57, 648.00 in Payments !
( that is 1201.00 your current payment X 12 = 14, 412.00 X 4 years for a total of 57, 648.00 )

By being secure in your Financial position and you don’t need the money why not save 50k + in payments and over 50k + in interest ? This is a better rate then you have now 3.875 & on a shorter term 10 year fixed !
We also DON’T need an appraisal so there is NO out of pocket cost to you.

What would be the purpose to refi again in 5 years if you don’t need the money and you will own your home in 8.25 years ?

On a side note I thought I would take a second out of my day to explain myself and give you some feedback on how you came across. I was not doing anything to push you into a loan all I wanted to do was ask you a few questions so maybe I could shed some light on why this would be a GREAT opportunity for your family to take advantage of a 3.875 % rate on a 10 year fixed loan. I laid this out above and if you still were not interested I would have thanked you for the opportunity to earn your business and kindly move on…..

BUT Instead of that happening you treated me like I was a kid in your class that did not deserve any of your respect, after I worked up several options at your request and came in on Saturday to go over them! Also I have not heard back from you since I sent my break down email I thought to call you today because maybe the week days are a little crazy to do business since you do have a very important job in educating our youth. So instead of giving me any respect you choose to speak over me and hang up the phone up as if you did not ask for this information by applying on line ? If I recall correctly I did not cold call your home as a telemarketer I responded to your request for information Correct ? I pray that since you have a influence over our youth you’re not teaching them this is an acceptable way to treat people. You must think your off the hook by saying things in a kind manner no matter how you say it, it’s not ok to hang up on someone that you asked for information from. Furthermore by not allowing me to speak my piece (that maybe would have taken 3 min’s of your time worst case) it’s clear to me that you don’t look at people in my line of work as human beings that are trying to support a family working by working on a Saturday! I know since you hold a position as the school Liberian I must be a sleazy sales person Right ? Because if this is not the way you look at me I am little confused after the way I was treated on our phone call ? What I must not be is man that really wanted to make sure you received the best Rates and best service by coming in Saturday to give you the best options. All I was hoping to accomplish was to come in today so I did NOT cut into your work week or cut into weekday family time because if its anything like my home the weekdays are tough to do anything. Your right now that I look back on it hanging up on me was the right thing to do don’t you think ?

Good Luck and God Bless I will be sending you a withdrawal email shortly since you have express no intention in doing business with us Thank you for your time !

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TeeBelle
Fate, US
Apr 29, 2013 12:41 pm EDT
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It is most apparent the Debtor used her intelligence, professionalism and maturity by not going into further detail of previous acts of the LO that the LO was WRONG! There is no explanation any LO can provide which will excuse the unprofessional and sarcastic email sent to the Debtor. Obviously the LO's treatment to the Debtor during the Saturday phone call was so rude it did prompt her posting of this matter so as to warn others. What ever happened to hospitality and respect. The "Company First" and "High Cost Loans 4 Life" mentality has aided in the collapse of many financial institutions. Many individuals lost jobs over such ill thinking, many who deserved to lose them and many who did not.

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Mtg baller
Eagan, US
Mar 19, 2011 12:15 pm EDT

Question who is more dishonest the client or L.O..
Customer why first of all the average LO doesn't know what they are doing. The customer knows exactly that they have applied with 3 different mortgage companies. There income is lower than stated. Finally they all live in gold mansions. Bottomline don't cry because your LO couldn't get the loan done.
I say the ball is in who's court? THE LENDERS AND TO THAT I SAY TIME TO BALL OUT. clients point at the banks and say look what they did. Who did? it is your house read the closing docs I'll show you why I charge more.. COMPANY FIRST
HIGH COST LOANS 4 LIFE----

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JackJon
Denver, US
Mar 09, 2011 3:23 pm EST

it’s a shame this client tried to make an example out of a LO coming in on the weekend to give someone options on a loan and then the client gets pissed when the Loan guy did his Job, WOW some people ... This teacher thinks the world revolves around Him/her and they think they can just toy with people trying to make a living ! This Teacher is TRASH ! I bet if you would have picked up the phone and was polite none of this would have happen but the teacher think sales people are not trying to support a family and make a living also … This makes me sick

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JackJon
Denver, US
Mar 09, 2011 3:13 pm EST

Sounds like the Loan officer is right on ! Some customer applies for a loan, asked the LO to call him to go over options and the LO not only calls him but comes in on Sat to go over the clients options on a weekend ! Because the client is a teacher and the LO is trying not to call during the week when teachers are the busiest? Then the LO gets blown off and hung up on ... People need to RESPECT sales people a little more then they do this Teacher/client sounds like a ### hole !

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jimte
Bemidji, US
Feb 25, 2011 10:37 pm EST

it actually sounds like the loan officer was right on this one. sounds like the lady was rude and hopefully he does do something to her and her family dont waist peoples time lady.. and by the way i hope that you dont have a teaching licence because you can spell for crap! dont teach our kids anything you have learned!

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K
3:06 pm EDT

supreme lending Bad news

LendingTree got us to Ashford in Alpharetta in Aug 09 and then we experienced our first mysterious and worrisome delay. We were told that the business had changed to Supreme Lending and that delays were due integration issues.

We have very good credit, have been steadily employed etc and live in a very desirable neighborhood with stable, rising home prices defying the bust.

We were supplied with an acceptable GFE in September 2009, had a successful appraisal and submitted material for many separate additional and unexpected requests then were SCHEDULED TO CLOSE -the title company had called and was coming to our house one day in early December. We canceled travel plans to accommodate that. Supreme canceled via voicemail and we reached a dead end thereafter when our calls were not returned - including messages and voicemails for our agent's supervisor and the branch manager. It was only after we called Texas multiple times that we finally heard back from Supreme in late January who wanted to restart the process.

We understand that the underwriting rules and debt/loan ratio have changed since our original GFE due to changes in regulations. We were then given a new GFE with higher interest (we were told REPEATEDLY that the original rate would be honored. ) The new GFE requires ~60, 000 cash to the table which we are prepared to provide we were then told that it would be too difficult to get that loan because of the amount of money we want to put in

We wrote to request a return our $400 dollar appraisal fee (we were promised in all of the initial conversations and the first GFE that this would be reimbursed).

This cost us hundreds, perhaps thousands of dollars in lost savings but the worst part of this experience is the unprofessional aspects of Supreme's behavior and communications with us. WE BENT OVER BACKWARDS TO DO WHAT WE WERE ASKED and they did NOT perform and NEVER replied to our requests after that last conversation.

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1:36 pm EDT
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supreme lending Process

I actually had a very good experience with Supreme Lending regarding their appraisal process, but I did want to post on this site because I had a negative appraisal experience at my local bank about a year ago.

Supreme Lending completed my loan really quickly and their appraisal was done by a very knowledgeable appraiser.

I wish I wouldnt have wasted my time at the bank last year, and would have just dealt with Supreme from the begining. that would have saved me a lot of money and headaches.

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12:44 pm EDT
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supreme lending appraisal fee

i have been working with this company that promised me a refinance for 8mths! first i worked with todd and 3 days before we were supposed to close he cut off all contact with me. i called and spoke with the manager and they had grant take over my case.i had to re do everything! including faxes which cost me more money! between both on paper work i spent over 100.00! then i payed 450.00 for an appraisal and grant cut off all contact also, he actually called me just to let me know the loan was going through for sure! the appaisal lady ann, said our house did not meet fha guidlines and she didn't finish the appraisal, she only charged supreme lending for the trip out here 200.00 so where is the other 250.00? i have tried to call, email both companies, (ann because she wanted to use my old appraisal to save her some time and said she would send it back, well its been over a month and i haven't seen that either.) no one returns my money or calls. i am entitled to that 250.00 and i consider this as theft. this is the worst company ever! they steal, lie and cheat!

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toni dean
, US
Jun 08, 2013 7:59 pm EDT

that kind of happen on my part, , paid for appraisal, , when appraisal came in, i was informed that and saw, that the appraisal was made so that more on the house, then it, s worth, , , so i get your drift, , there is something not right there, , , ,

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Mundawavingoma
San Francisco, US
Jul 20, 2010 12:02 am EDT

More or less the same nonsense from the Alpharetta office where they simply stopped calling after canceling our close and keeping the supposedly refundable 400 for appraisal. Letters to their HQ in Dallas got no response.

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