Honestly, Devin, you show yourself on all of these message boards as kind of a bad person, and I wonder if you feel bad about yourself when you go home at night, even just a little bit bad, in the pit of your bad stomach. I googled 'colotrim scam' and came up with multiple boards filled with complaints, all of which you've answered with nothing but contempt for your customers (for such they very reluctantly are, to the tune of hundreds of dollars, actually -- often with no product to show for it -- you should be thanking them!)
I am a customer. I read the fine print. The short of it: day after day, I kept not receiving my product, so I kept not canceling. After all, perhaps the fine print does say shipment date, but I thought, this can't be: I wasn't told when it shipped, or given tracking information. They wouldn't be that shady, right, as to not want me to KNOW when the 15 days were up, exactly? And besides, I thought, even if I'm sure it's shipment date, not received date, why would I cancel before I receive this MIRACLE product, even if it's not within 15 days? They wouldn't be shady enough to WANT me to very sensibly wait to RECEIVE and TRY the product before cancelling, so that they could ensure that said receipt was past the 15 day cancellation period. And charge me through the nose for it. Right?
So I, really and truly naive, waited, thinking: if I want to cancel, I'll cancel after I receive the product. I NEVER received the product. After 15 days, surprise, my bank account was charged. When I called your army of drones, Devin (drones who also must feel bad about themselves, if they even understand what they're doing), I was told that USPS records showed delivery, though I was never shown these records, and that therefore their 'hands were tied' (one of your favorite terms, Devin). So I cancel my debit card, and trudge on.
So, Devin? Yeah? I call b**s**t. Even if I wouldn't win in court, this is unconscionable. You say on one of the boards, Devin, that your company has done nothing illegal or unethical. Illegal perhaps not, though it should be. Unethical, certainly. Any company that wanted consumers to actually try their product in a free trial, and believed they'd start buying on their own; a company who didn't want to start surreptitiously charging them for subsequent products before they have received the initial one, would have a cancellation policy based on the RECEIVED date, not the ship date. Furthermore, and perhaps more importantly, the company would institute a transparent shipping system whereby both parties knew and could verify exactly when the product was received (electronic tracking, signing for receipt, etc.), or even if you like, shipped.
If you weren't trying to scam your customers, you wouldn't need such 'fine print'. Period. Companies can thrive within cultures of transparency. Honest.
Your answer will be canned; it will be rude although you'll say it's not; it will show the level of absolute shyster depravity on which your company in built. A quick for-example: you actually, with unbelievable, jawdropping smugness, told a consumer who used her credit card company correctly to stop payment on one of your charges, that 'your hands were tied' now that she'd so stupidly gone to her card company, but that, no big deal, you don't care, because 'we very rarely lose these kinds of cases' (read: we have dealt with these before). Nice work flaming her, customer service manager.
So fire away, insult me and my consumer idiocy.