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To the complaint board supervisor. hello my name is ashley. on 01/19/2010 i had purchased on line with my credit card number the anti virus live basic. since then they have placed a virus on my computer, trojan etc. causeing me to get a hold of the identity guard total protection. they had worked with me on the phone trying to resolve what they have destroyed on my computer. i received a 30 day free trial. unfortunaetly im on dissablity and cannot afford to continue with identity guard services. i cannot contact the anti virus live basic. this is scary they are taken out my money through my credit card.
im distraught and very upset.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Dear Ashley;
These are cyber criminals. Please do not post your personal info (e-mail, phone number) on the web like this. Someone else will take advantage of you. Not everyone is a Native American Blackfoot or Cherokee with your level of honesty. These people were stealing from you. There is no product. They forced you to buy it with a virus. Please contact your bank; they will gladly refund your money if you explain what happened; you are protected against fraudulent charges %100. Next time, turn off your computer and do a system restore. Do not share any further info with these people. Contact the F.B.I. cyber crimes unit online and file a complaint. It is listed under FBI.gov.