There are ways to get unauthorized software off your system. One of the first is to try to use is System Restore, using a restore point prior to the first installation. Unfortunately, system Resotre does not always cooperate, and reports that the restore operation was unsuccessfull. The other way to remove the software is through editing the registry. DO THIS CAREFULLY, or have someone experienced do it for you. You'll need the name of the software, and any company name that you find attached to the software. Look in C:drive > Programs > (software name or company name), sometimes they use shortforms or combination of letters. Write these down, and then click Start > Run, then type regedit > OK. Click HKEY_LOCAL_ MACHINE > Software. Scroll to find the particular software or company name. Right Click the name and click Delete, to delete the keys and any subkeys. Do the same thing in HKEY_CURRENT_USER. Make sure nothing else on your system has a similar name or title, because once you edit the registry you cannot retrace your steps. It's permanent the first time. Once you do that, close the editor and reboot. Your problem should be resolved. To clean things up more completely afterwards, try a registry editing software, such as Ashampoo Winoptimizer 6 ( 30 day free trial ). This will help get rid of any orphaned registry files for this and any other uninstalled software.
Transitions PC Services, firstname.lastname@example.org.