Supercuts / bad haircut and terrible customer service
Went to Supercuts @2:30 today on Olive Way and Denny in Seattle WA. There were only two people working (one cutting and one standing around with her finger up her ### doing nothing). Right away she snaps at me for my name, no "welcome" or " hello". She says it will be 20 minutes because the stylist would be taking a break after she finished with the customer she already had in her chair. Nice way to start! I say no problem and read a mag. She finishes her break @30 minutes later and looks at me and says in a snotty tone "Are you ready?" I say yes, (no, I've just been sitting here for the fun of it). I'm the only customer in the joint at this time.
She starts chopping at my hair and she keeps asking me how I want it. And stupid idiot questions like, "How high do you want the sides?" Huh? Don't you mean how short do i want the sides? ??? My hair is very easy to cut. It's short business style for a man. Shouldn't have to tell her how to cut it 10 times. She's also jabbing me and nicking my skin enough to bleed. I ask her to take it easy and maybe get sharper shears or oil it. The shears aren't cutting -it's pulling at the hairs. She doesnt' like this and calls the manager over to tell her of my complaints and wants to know if she should continue. She tells her to go ahead while she's giving me more attitude. At this point she's 3/4 of the way through the cut and stops and asks me how it looks. I ask her if she is done, she says she is. When I look in the mirror I see that it's not symmetrical. I tell her that it is obviously uneven on both sides and a crooked front. She says, "Well that's your opinion, sir". I tell her to fix it and do it correct. Now the manager overhears this and tells me to get out of the chair and leave. I tell her to finish and fix the unevenness and I'll be on my way. She says "NO, get out of my salon!" Then she proceeds to call the police. I get the franchisee owner's name and leave. Since when is it a [censored]ing crime to make a complaint for poor service?!!! What a couple of talking monkeys with scissors. I wouldn't let them groom a dog. I know it's only a $15 haircut, but what is wrong with you people???!!! I'm glad I didn't want a perm or coloring, I feel sorry for any female that does and lets them get their incompetent hands on their hair!!!
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