terrible customer service!
They told me it would be a fifteen minute wait so I sat down with my 3 small children, 20 minutes pass and a call ahead person walks in a gets their haircut right away. I understand that they have call ahead, but then the phone rang and they took the name and placed it in the front of the line. My 20 minutes of waiting to this point was useless. We have now been waiting 35 minutes and again they take someone before us b/c they called 5 minutes before. They don't even bother to tell you that all call aheads come first nor do they apologize for the extended wait. I left with my kids and WILL NEVER EVER RETURN! I actually think I needed this b/c they give awful hair cuts. They lack experience and personality all in one. I hope anyone who reads this will learn to call ahead or better yet go somewhere that offers style.
rude and threatening!
My husband, 5 year old daughter and myself arrived at 2pm to a waiting room with one person and one person in each chair. Before we were even in the door, we were told "Sorry, we can't take any more. We're closed." The door was open, the "Open" light on in the window. I asked the manager, Nila, if they were closed at 3pm, why were they turning away...
Read full review of Supercuts and 5 commentsmanagement refused to provide service, possible discrimination
Supercuts
www.supercuts.com
815 E 11th St
Reedley, CA 93654
[protected]
About 12:30PM, I walked into the Reedley Supercuts where I've been going to since it opened (about 5 years now). I signed in and sat down. There were two customers ahead of me. Once it was my turn the gal who was cutting hair informed me that there was no one to cut my hair. I had already waited 30 minutes and I asked her if she could cut my hair. She said, "No". So I said nevermind and I left the store.
A short time later I called the store and asked the manager why I could not get my hair cut after the long wait. The manager said that she was refusing service to me because I had been rude to her before. I told her that I had recalled a poor experience with her (2-3 years prior) and that I was only addressing my problem hair cut.
I don't think this is right that I would be kept there for so long only to have management tell me that they would not serve me. As a long time customer I'm confused as why I can't get my hair cut there any more.
The complaint has been investigated and resolved to the customer’s satisfaction.
abuse to my daughter
I went to a SuperCuts out here in Vegas and A employee took my 6 year old daughter back to shampoo her hair. As she walked her back, my daughter asked if she could have a towel for her neck. The employee proceeded to argue with my 6 year old. She told her she could not have one, "Something about suction." I said please. She then looked at my daughter and said, "I'll give you one so I don't have to argue with you!" Then she kept yelling at her because she was sliding. After I said something rude to her' she proceeded to turn the water all the way to hot and daughter started to cry out she was einb burnt. I grabbed her and told the employee that I was going to report her. When I did the area supervisor told me that she was taking her employees side. That the employee did nothing wrong and I was wrong for threatening to get her fired. NOT BRING YOUR CHILDREN TO SUPERCUTS! THEY HATE KIDS!
"DO
you should be polite to all customers especially kids . T hey can be trying but with a little patience they ca be your friend too
omg whoever this Amy chick was that said that, if you dont like cutting kids hair you are in the wrong business you ignorant ###. You work at a cheap hair salon, which is mainly where people take their kids. If you dont wanna deal with children, then go to an upscale salon, but I'm guessing you cant get hired at an upscale salon because you cant even properly enough for someone to understand you. Your absolute stupidity and ignorance should not astound me but it does...[censored]
You and your spoiled little brat should go somewhere else where they bow down to you like you feel the whole world should.
And you're right! we CAN'T STAND cutting kids' hair, they act like animals, and you parents just think it's sooo cute when they play on our very expensive chairs and with our equipment.
GO GET YOUR MULLET CUT SOMEWHERE ELSE.
the worst haircut I have ever seen
My husband took my son to get a haircut at this location last weekend and it was the worst haircut i have ever seen. It was completely uneven and above his ears he was shaved bald. He is a ten year old little boy! I could have done a better job myself. I called immediately after they arrived home and told them how i felt and that the least they could do i...
Read full review of Supercuts and 15 commentsracist staff!
I would like to report about racist staff at this location. When I (Indian) walked in, I was told I am next. I waited over an hour only to see all other walk-in's getting their hair cut. If I ask, they will say I am next. After a while I told them to take away my name and walked out. One person came running out making racial comments and saying "Do you have a F***ING problem" in front of the whole crowd. She also warned me not to come to her store again. This is not the first time this happened at this location. For Indians they mark the tickets orange/red and keep them waiting for hours until they leave. If asked why, they will say they made appointments. All lies. Even walk-ins gets hair cut. Not us.
Thanks,
Chakri
Company details:
SUPERCUTS
CENTENNIAL SQUARE
1297 CENNTENNIAL AVE
PISCATAWAY, NJ [protected]
[protected]
4:01 walk in no customers in store I walked in asked lady if she had appointments or available she said no but was not doing haircuts
The lady who started cutting my hair stopped in the middle of my hair cut because I told her I didn’t like her service, and now she is refusing to cut my hair. ? What in the world?
I arrived to my appt 15 minutes early and a walk in was taken before me now its pass my appt time and I'm still here waiting. Supercuts needs to get it together and anyone with appt should be accommodated before any walk in. Such a waste of time. Now I gotta wait 45 minutes.
On 10/27/23 around 1 p.m. I got a hair cut at the super cuts in Airway Heights WA when the stylist was shaving the back of my neck I made a comment that her clippers were dull it was hurting she just continued you could also educate in customer service how to listen to customers.
Made an appointment for haircut at Albany Orengon salon for 10:00 am. There is non one here and it is 10:23 am
Used Supercuts website to make the appointment.
Jeff Limon
[protected]
Colored roots much darker than the color initially used, and colored much more than just the roots. And quoted one price and early charged double of what she originally said.
on 5/12/2023
I had hair that reached my chest. I came in and made it very clear that I wanted a GROWN OUT BOB - !
This woman proceeded to literally chop ALL OF MY HAIR OFF!
I'VE been crying, don't want to leave the house and I'm so embarrassed. There's no way to fix it either so I want a full refund. This was yesterday. TAMEE Kaper [protected]
Went to lakeside Brompton walk for a hair cut that cost me over £36 pound boy aged in his 20s totally messed it up had to go to another hairdressers at Lakeside and they sorted his mess out
My mother and i went to the supercuts on grande heights drive, cary and the haircuts were as if she did nothing. could you please give me two vouchers to go to a different store.
311 orchard park drive, cary north Carolina 27513
Hair was cut unevenly on sides and top basically hair was butchered eyebrows not defined looks like 2 caterpillars above my eyes
Overview of Supercuts complaint handling
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Supercuts contacts
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Supercuts phone numbers+1 (800) 737-3535+1 (800) 737-3535Click up if you have successfully reached Supercuts by calling +1 (800) 737-3535 phone number 0 0 users reported that they have successfully reached Supercuts by calling +1 (800) 737-3535 phone number Click up if you have UNsuccessfully reached Supercuts by calling +1 (800) 737-3535 phone number 0 0 users reported that they have UNsuccessfully reached Supercuts by calling +1 (800) 737-3535 phone number
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Supercuts headquarters7201 Metro Boulevard, Minneapolis, Minnesota, 55439, United States
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I went in to supercuts today to get my hair cut. I asked for a four, and told the lady to leave some hair on the top. The lady ignored my last comment and gave me a buzz cut. When I complained she told me that it was my fault for not explaining to her clearly. She told me to write it down next time.
This mornning I went to Supercuts in TopshamMaine. They were posted as opening for business at 8:30 am. I and another person waited until 8:45 and nobody showed up. Very shabby! I went down the road to a place called Cutting Crew and they WERE open for business. I'll just patronize the Cutting Crew from here on in!
My biggest complaint is that I tried to contact Supercuts on the web and there was nothing on the contact page to submit what I had written. I tried twice to contact them re. a foil job and basically the hair dresser did a good job, but it was not what I asked for. And maybe some people think it was not expensive ie the previous person re Supercuts, but for me $120. plus and a tip is nothing to sneeze at. The gal who did my hair told me via telephone she would make the front a little lighter for no additional charge, but when I went into the salon she said she couldn't do it without charging me for an additional service. I wanted the customer service for Supercuts to be aware of Rachell at Supercuts( wa80163) 17629 108th Ave. SE Renton, WA 98055, phone [protected]. I had my hair done 6/25/08. It was a birthday gift from my husband. My 71st to be exact. I could not find a place on the web site to send or submit my complaint. I wonder how many people would communicate with them if they had submit on their contact page. Marilyn Behar ps If anyone knows how to get this sent to the customer svc. for supercuts, please do.
HAHAHAHA! You people actually complain about haircuts? That is so sad that you have nothing better to than complain about your cheap services. What do you expect when you're paying half as much at a walk in salon than high end salon?!? OMG this is so funny I can't believe people sit around complaining about their services from a supercuts.