SuperBiiz
reviews and complaints

First of all, I can't say their customer service is rude. No, they are nice but absolutely clueless, and it's their big disadvantage. And they don't really care about customers' issues with orders. If you need their assistance, you will probably not get it.
The information about my order didn't update, even though they promised to ship it out within a day or two. And they politely blamed me for not answering their emails I never got. I swear. I checked the spam folder and didn't find their emails. So I am not sure what's going on.
Still no information about my order...

The i7 Core was inactive when turning on my newly built PC, we went to Micro Center and they had analyzed the issue as damage to the CPU. There were no issues during the insertion of the CPU so the only other possibility is that the CPU was already damaged before use. I would like to refund my purchase due to its damaged state that it was presented as without any notification of such details.

I have made an order with SuperBiiz and received the wrong product. I immediately contacted customer service and asked for a replacement and at the beginning they agreed! But then they contacted me and said that it was not possible since I already opened the box. Of course I opened the box, how else I would have known that the item was incorrect! They said that it was not their mistake and refused to communicate any further. Such a shame that I did not read the review before I made an order.

Last week I ordered some items that were in stock. By Friday I noticed they had still not shipped yet so I sent an email asking for an ETA. I’ll note right here that in ~10 emails and my repeating this question several times they continued to dodge it. Towards the end of Monday they said since my shipping address (my work) was different from my billing address (my apartment, where I don’t want $400 packages sitting on my porch all day) they’d have to verify it with my bank. But don’t worry, they’ll contact my bank first thing in the morning and let me know asap.

I called my credit union before them and made super sure they have my work address on file. They also mentioned they had never ever encountered this sort of billing/shipping verification before and it seemed extremely unusual. So Tuesday happens, and first thing in the morning is apparently around 2pm. They say they were unable to verify address, and suggest a conference call, just call us at ###. Of course no one answers (they’ve answered 0/3 phone calls) so I leave a message. I also email superbiiz as well. I call my credit union to verify my work address, yep its there. My credit union also volunteers that no one from superbiiz has made any attempt at contact in any form. Nor has there been any authorization attempt (i.e. the normal thing to do) with my card.

They finally started emailing me back around 5:30. They continue to dodge questions and ignore half of what I say. They let slip that one of the items is in high demand and they’re not sure when they’ll get more. So they either lied about stock or gave my item to someone else when they messed up their super special process. Speaking of which, they say as a smaller company it is necessary to take extra steps for security. Halfway through this conversation I forwarded an email to another address I have which is on my phone. Whole new email address and different writing style (I type differently with my thumbs) and they didn’t blink. They’re totally fine with sending personal information to a completely new unexplained unverified email address. And to be clear, the personal information has included my name, my phone number, my home and work address, last 4 digits of card, my bank, and the items I ordered. Oh yeah they’re super concerned about security. I guess giving someone information and motivation to break in, rob, and murder me doesn’t matter because no chance of fraud chargeback. Continuing on the lying front, being a California based company they didn’t realize how special they were being when they said they called my bank at 4:00pm their time when me and my credit union are east coast time.

In the end, they said if I paid an extra 4 times my previous shipping then maybe I’ll get my items within 3 weeks of the order date. I said no thank you and began writing this.

I ordered wireless keyboard and mouse from www.superbiiz.com. I placed the order on Saturday, but after almost a week I heard nothing from the seller. The information on the website showed that my order was shipped, but it was impossible to track the order. I don’t like this situation and hope to solve it as fast as possible. I don’t know why the seller didn’t communicate with me, but I will contact the bank in order to get refund.

I'll just list the facts, you draw your own conclusions:

1) About 2 weeks after buying a motherboard from Superbiiz, Visa Fraud Alert called about suspicious charges on the card used for that purchase.

2) The charges were made at a Target in Hayward, CA, which is in Santa Clara county.

3) The local phone number listed on the Superbiiz website is in area code 408, also in Santa Clara county.

4) I live in Atlanta, GA, and this is the only purchase I have ever made from anyone in CA.

I purchased a privacy screen with a defective design that the manufacturer was aware of. After spending $70 (which I already thought was extremely overpriced even if it did include shipping) I received the item and realized it didn't/couldn't work. I'm disappointed that SUPERBIIZ.COM was stocking and reselling obviously defective items. Their customer service was quick and polite about helping me to start the process of getting a refund, but ultimately I have not been happy with this experience.