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Super 8 Motel / refused to cancel reservation

1 749 E Washington AveAshburn, GA, United States Review updated:
Contact information:

I contacted the motel to cancel the reservation on 12/21/2008.

They charged my Credit Card in spite of me canceling.

I have made several attempts to resolve this situation.

All I have got was an indignant attitude.

Ga
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Comments

  • An
      17th of Mar, 2009
    0 Votes

    I am also dealing with a similar situation.

    I booked a room last week and inadvertantly chose a prepaid nonrefundable room. All I wanted to do was to change the credit card information and add a night. I called the customer care line and was told they couldn't make any changes to the room. I am still waiting for the manager to call me back that was suppose to call me within 36 hours. Now I am not going to book for the additional night or ever stay there again.

    I have never encountered such poor customer service. Has anyone ever encoutered a nonrefundable room when you book on the company's website?

  • Te
      21st of Oct, 2009
    0 Votes

    I find ridiculous that early reservations can not be cancelled while last minute ones can. It should be the other way around. I apparently had a nonrefundable room after booking on their website 1 month in advance. If I look at booking a room for tonight, I can call to cancel anytime before 6 PM. This is stupid.

    However, the customer service girl was very nice to me.

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