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Super 8, 1418 Dayton, Ames, Iowa 50010 / poor customer service / dirty rooms and not maintained

1418 Dayton, Ames, IA, United States

My family and I checked into the super 8 in Ames Iowa. When we first arrived the room 218 the phone didn't work and sheets had holes in them, told front desk and they said to tell day shift. The next day we told the manager parvez and he gave us another room314. When we got in there the bathroom exhaust didn't work, there was bug patch of mold in tub and the room wasn't cleaned properly. We once again told the front desk and they would not give us another room.next morning we complained to parvez and he gave us another room and did nothing for customer service and charged us full price for room. When we once again got our new room my fiance went in the bathroom and the exhaust fan cover fell down and hit her in the head. Told parvez what happened and basically didn't care and did nothing for my fiance and once again we had to pay full price for the room. When we asked for towels the front derailleur renew refused to give us bath towels. This hotel is poorly ran and disgusting and would never come back or refer any to this disgusting hotel in Ames iowa

Ga
Jan 13, 2019

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