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Sunwing Travel Group / vacation package

Toronto, ON, Canada
Contact information:

Travelled to Punta Cana from St. John's April 24, 2017 to Dreams Punta Cana for 14 days. On Monday May 1 we had to move to Dreams Palm Beach because of a rainstorm that caused damage to our resort. We had paid for a room upgrade upon booking. We were advised that this upgrade would be honored at Dreams Palm Beach. It wasn't!! They refused. Said we didn't have our Hotel Voucher for an upgrade - well no because it was taken by Dreams Punta Cana. Brought it up on my phone but they wouldn't listen or look. We were put in a room on the back of the resort on the 2nd floor. We walked through the stench of sewer for the first 4 days. I tried to find a Sunwing Rep but to no avail. I tried to call Sunwing using the app I downloaded but it wouldn't work. We paid $60 USD for a cab to the other resort. We were told the bus wouldn't pick us up until 7 PM - another vacation day gone! We took a cab and found out later they moved other guest via taxi free of charge. So we lost our room upgrade, paid for a taxi to move and could not find a Sunwing Rep or contact Sunwing via the app. We talked to front desk and the concierge without success. We would appreciate a refund for our room upgrade and the cost of the taxi. Our booking #[protected] email [protected]@gmail.com

Be
May 15, 2017

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