Menu
Sunwing Travel Group
Sunwing Travel Group Customer Service Phone, Email, Contacts

Sunwing Travel Group
reviews & complaints

www.sunwingtravelgroup.com
www.sunwingtravelgroup.com

Learn how the rating is calculated

1.3 471 Reviews

Sunwing Travel Group Complaints Summary

35 Resolved
434 Unresolved
Our verdict: If considering services from Sunwing Travel Group with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Sunwing Travel Group has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Sunwing Travel Group. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Sunwing Travel Group reviews & complaints 471

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest Sunwing Travel Group reviews & complaints

ComplaintsBoard
C
8:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sunwing Travel Group price drop guarantee

Our group of 4 women booked a trip to Cuba Cayo Coco with the Price Drop Guarantee. Sure enough, the price dropped by $140. I submitted our claim but was denied because the agent said the exact room we had booked was no longer available, therefore our claim was denied. When I submitted our claim, the exact package was available, but by the time someone received our claim, it was probably sold out. We didn't pay the usual $49 fee as it was a promo. We would have lost $50 as an administration fee had our claim been approved. So really think about whether you want to spend $49 for a price drop guarantee, because you will lose $50 right off the top.

Read full review of Sunwing Travel Group and 1 comment
Hide full review
1 comment
Add a comment
C
C
Chris Walter 2893146339
, US
Dec 03, 2018 7:41 pm EST

If you are smart enough to post this crap, then why wouldn't you submit the claim online. ? Can't fix stupid.

ComplaintsBoard
D
5:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sunwing Travel Group luggage damage no refund after 8 months of waiting

This is now getting ridiculous, your company destroyed my suitcase,
Apr 18, 22:12 ADT
Hi Deanna, thank you for your communication. I am sorry to learn of the damages to your bag. In moving forward, please go ahead and purchase a replacement bag. Please submit to me the original receipt for the replacement bag and we will cover for the amount of $150.00cdn.
Andrene Burrell | Baggage Claims Administrator

Read full review of Sunwing Travel Group
Hide full review
ComplaintsBoard
C
6:58 pm EDT

Sunwing Travel Group voucher 36297 randy and cindy friesen

My husband and I have been a happy Sunwing clients for over 18 years of travel. We booked a Trip to Mazatlán in February 2017 to take my father in laws ashes to Mazatlán to be spread where my mother in laws ashes were spread.. that was his dying wish. Unfortunately we had to cancel the trip as I had an horrible accident at work that left me unable to walk for over 11/2 years. I had to go to through months of rehabilitation and a pain management program and as well as get orthotics in my shoes just to be able to hobble. I only just got off of Workers Compensation .. as you are aware if you are on Workers Compensation you are not allowed to take a vacation or leave the country… my life as I have known it has ended. When I cancelled our trip they said to use Voucher 36297 for my next trip. At that time I was in so much pain and depression of having my life stop that I was totally unaware there was a time period to use it .. I was just happy to get a refund. If I had known there was a time period I would have contacted Sunwing earlier to let them know that unfortunately I was still unable to travel and if they could please extend it. My travel agent has contacted you twice on my behalf and I can not believe that Sunwing can not see that my situation is not the normal and that Sunwing does not have any compassion or sympathy for my situation. We would like to use these vouchers to rebook our trip to Mazatlán to spread my father in laws ashes.. I truly hope Sunwing has a heart and will let us fulfill my father-in-laws wishes to have his ashes spread where my mother-in-laws ashes were spread.
Sincerely Cindy and Randy Friesen

Read full review of Sunwing Travel Group
Hide full review
ComplaintsBoard
P
2:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sunwing Travel Group royalton white sands/blue water trelawny/montego bay, jamaica - poor sales/customer service

We are planning to hold a milestone birthday event at your Montego Bay (Trelawny), Jamaica resort in 2019 in which circa 150 guests will be looking to stay at your resort, flying in from all over the world. Each time we phone the hotel to speak to an event/reservation manager we keep getting passed from person to person, with no one seeming to be in a position to assist. When we finally got through to someone she too our details with a promise to email us back - that was two weeks ago - Not heard a thing.

Its almost as if the hotel is not interested in getting these bookings .

Please contact me for further details - [protected]@gmail.com

Read full review of Sunwing Travel Group
Hide full review
ComplaintsBoard
A
7:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sunwing Travel Group extreme uncooperativeness

My husband and I booked an all inclusive vacation package to Cancun via Sunwing airlines. Thia was done in August 11.
We were completely prepared to fly, until I had an appointment my health care provider since I am expecting and in my second trimester. The doctor raised concerns about travelling to Cancun due to the endemic of Zika virus and its risk for the unborn baby. He asked us to confirm it with CDC. And which we did. Got the same answer from them. That it's not safe for pregnant women to travel to areas that haven't been yet cleared of zika.
We were looking forward to this special vacation for a very long time, but were not able to take even a minkr risk. As any parent would agree to.
My husband contacted the Sunwing airline to ask for their help. We didn't get a travek insurance so we knew we'll have to pay some sort of penalty.but the response from Sunwing airline, was beyond disappointing. I have no words to express how we felt at that time. They left us feeling completely hopeless. We had explained them the entire situation. Asked them about any possibility.Any at all. Refunding was highly unlikely, so we asked if we could change our destination, or get it credited to our account and go after we have our baby or anything at all. But I feel with Sunwing, it's like, once you're in it, there no way out EVEN if your life depends on it, EVEN if it's a health concern !
They give their customers absolutely no choice.how rude! How disappointing! We were saving for this vacation for so long!
Would never recommend traveling Sunwing to anyone!

Read full review of Sunwing Travel Group
Hide full review
ComplaintsBoard
A
6:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sunwing Travel Group customer service and passenger treatment

Currently still stuck here at YVR airport! Flight was supposed to leave at 11:15PM. They've changed the delay time twice, now its "supposed" to leave at 7AM. NO Communication from customer service. You can't call them since they're customer service opens at 8:30 AM. Such lack of communication and disregard for customers time and money. The airline hasn't attempted any accommodations. The lounge at YVR is closed at this time currently 4:02 AM so we need to sit on hard benches and wooden chairs for hours without any updates from the company. Why does this company continue to treat customers so poorly?

Read full review of Sunwing Travel Group and 1 comment
Hide full review
1 comment
Add a comment
C
C
Chris Walter 2893146339
, US
Sep 05, 2018 8:22 pm EDT

Eat [censored]

ComplaintsBoard
G
7:29 pm EDT

Sunwing Travel Group sunwing flight - email below has not been answered.

ToCentral Baggage/Centrale de Bagages

Dear Tanish Ralston:

Yes, we did eventually receive our luggage...but, please forward this e-mail to the appropriate customer service department.

When we booked our vacation the flight to Puerto Plata, leaving April 8th- April 15...we were supposed to leave April 8th at 6:15 am- arrival time 10:20 am. Departure was Sunday April 15th at 11:15 am arrival time 3:34. Two weeks before our trip we heard from our travel agent that Sunwing changed our flight times to April 8th 2:15 arrival time 6:20 pm. and returning April 15th 9:40 pm arrival at Monday April 16th 1:59am. I had to lose an extra day of work and we were not happy with the changes When we returned we had flight delays because of the weather. We ended up leaving Puerto Plata at 4:00 am. arriving in Toronto at 8:20 were we sat in the plane for nearly 2 hours, which was followed by 2 hours waiting for luggage to come off the plane and then they informed us to fill out forms and our luggage will be delivered to us. We received one of our bags 2 weeks later. Thank you for not losing our bags.

The worst part happened when we were finally able to get off the plane. We were sitting in the third row and were grateful to get out quickly...but, once out there wasn't a wheel chair for my wife who required assistance. My wife and I (she was leaning on her cane and holding on to me) had to wait a long time while they tried to get a chair. She was already in pain from all the sitting on the plane and her leg had swollen up quite a bit. All the people on the plane went past us, we were not allowed to walk to the end of the tunnel to look for a chair (for insurance reasons they said). Even the captain and the airline attendant walked passed us...at least the flight attendant looked our way and said sorry. The captain didn't even give us a glance. We were the only ones alone in the tunnel waiting all that time! It was freezing...I was wearing shorts and a t-shirt as my carry-on had to be checked. Finally, a staff member came with a wheel chair. Then came all the waiting and mess with our luggage. Once we went through customs I had to buy something warm to wear for our ride home. My wife was the only one requiring assistance...it's not acceptable what we went through that morning.
Regards,
Domenico and Giuseppa Scappaticci

Read full review of Sunwing Travel Group
Hide full review
ComplaintsBoard
N
7:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sunwing Travel Group ants, crab and nail: lack of professionalism and customer service

August 23, 2018

Gloria Drake
507 Bricker Dr.
Ft. Washington, MD 20744
[protected]@aol.com

Dear Sir or Madame:
After returning from a recent stay at one of your top-end resorts, the Royalton Negril Resort and Spa in Negril, Diamond Club, Jamaica, I am writing to express my dismay at both the conditions of the resort and the lack of professionalism and customer service that was displayed by some members of the Royalton staff. All of the factors combined turned what should have been a wonderful anniversary celebration for me and my wife into a vacation filled with problems, problems caused by Royalton not functioning as the top-rated resort I had hoped it would be.
My wife and I checked into the Negril Resort on August 14, 2018, and we discovered that the floor was filthy, the bathroom was also dirty, there were swarms of ants on the counter and the floors, and the refrigerator was not stocked with anything. After a long flight, we contacted Housekeeping and left the room, hoping that the problems would be rectified, but when we returned, we discovered that the housekeeper only marginally cleaned the floors and bathroom, and the ants were still swarming all over the room. My wife has allergies, and the insect problem was troubling, so much so that on the next day, when the ants were still abundantly parading through my room, I asked the Diamond Club front desk representative when someone would be coming down to handle the ant problem. On Thursday, we complained again, this time to the Southwest Vacation agent on site, and she called down to the Diamond Club front desk and spoke with Marissa. Marissa very rudely stated, "It is rainy season, what do they expect? Also, we have no record of them complaining about the ants." No one showed up to take care of the ants until the day before we were leaving.
In addition to those issues, I was greatly disappointed that I couldn't use my swim-out pool. My wife and I looked forward to waking up and swimming in the pool connected to our suite, but we discovered a crab and a rusty nail in the pool, and it had a film of slime on one side, so we were concerned about jumping in.
The Royalton Negril Resort is less than two years old, and yet the wear and tear is dramatic, making the stay unpleasant and unwelcoming. In addition to the concerning conditions inside my suite, when I ventured outside to the lobby, I discovered lounge furniture that was so filthy that we didn't want to sit down and enjoy the view.
In this day and time, we have so many choices, and I chose to spend my money and my anniversary celebration at Royalton. We returned from this vacation with a heavy blanket of disappointment weighing us down, and I am hoping you will offer me and my wife a credit at one of your other resorts in order to change my mind about never spending my time and money at another Royalton resort.
Thank you in advance for your time and attention to this matter.

Regards,
Gloria Drake
[protected]

Read full review of Sunwing Travel Group and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
C
C
Chris Walter 2893146339
, US
Sep 05, 2018 8:28 pm EDT

You are a idiot for posting this fake crap.

ComplaintsBoard
J
11:42 pm EDT

Sunwing Travel Group poor customer service for negative vacation experience

Me and my girlfriend decided to book a last minute vacation through Sunwing to stay at the RIU Santa Fe in Cabo San Lucas. I am 19 years old and my girlfriend is 18 years old, it was the first time for either of us to be away from home without our families. One of our first days there we decided to have a nap in our room after a long day in the sun, this was at approximately 4pm on June 20th, 2018. When we woke up from our nap our entire hotel room had been flooded with raw untreated sewage water. Both of us had to walk through the sewage to try and get to the front desk to try and get a new room. The hotel did not give us very good customer service and it took approximately 2 hours to get into a new room, this entire time we had sewage on our legs we had not yet been able to shower off. The new room we were given was a downgrade from our previous room which we were given no compensation for. The next day we went to see our Sunwing representative who seemed to care about our experience but in the end we were just given the run around. Sunwing agents said we needed to seek compensation from the hotel and the hotel said as our contract was with sunwing we needed to seek compensation from them. The following days I became very sick and because of an underlying condition that gets flared up when sick I had to pay around $500 canadian in medical expenses. I am not trying to say I was made sick by the sewage but the doctor suggested it as a possibility. We are seeking monetary compensation for our experience because of its nature and how Sunwing staff responded.
Thank you for your time,
Jacob

Read full review of Sunwing Travel Group
View 0 more photos
Hide full review
ComplaintsBoard
D
8:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sunwing Travel Group vacation stay at thea royalton blue waters resort in montego bay jamaica

I am writing to voice my concerns about the services my husband and I received while vacationing at the Royalton Blue Waters Resort in Jamaica. We arrived On Saturday July 21, 2018. Upon arriving, the resort was dealing with power outages. Due to this sporadically going on throughout the days and nights, we had no air condition, no water, or hot water when the was water was working in our room. There was no air conditioning in the dining facility due to the electric constantly going out. Every time we complained to the staff about this they would tell us they will look into this matter. We have visited other Royalton's resort in the past and haven't had an experience like this before. We dealt with very rude and slow staff service, power outages, subpar food, and the elevator inoperable most of the time during our stay. One night there was a complete black out at the resort and guest were walking around using their cellphone lights to maneuver back to their rooms. When we were in doors we were miserable, hot and sweaty due to the air conditioner not functioning properly. This is completely unacceptable for a 5 star resort to have their paying guest vacation under these conditions. We paid a lot of money for our vacation and didn't expected to have such a poor experience at this resort. I think we are entitled to some kind of credit/compensation for the inconvenience my husband and I encountered during our 6 days stay at Royalton Blue Waters Resort. We had such an amazing experience at the Royalton in Cancun, Mexico that we invited my sister and my brother in law to join us in Jamaica which turned out to be such an embarrassment and bad experience. We will not be recommending any Royalton resorts to anyone in the future and we will not be giving Royalton our business again. I will end this with that Neo and Eric who were our butlers went above and beyond to try and make our stay at the Royalton and more pleasant one giving the circumstances. They are without a doubt two of Royalton Blue Waters Crown Jewels. They are well deserving of a raise, promotion, or whatever is given for the hard work, courtesy, and professionalism that was extended to my husband and I.

Daniel Carter

Read full review of Sunwing Travel Group
Hide full review
ComplaintsBoard
Y
12:41 pm EDT

Sunwing Travel Group flight

Spoke with Rebecca who was not helpful. Showing a strong negative attitude

She said that unless I pay 40$ per person, there is no guarantee that my 3yr old daughter would be sitting with any of us and that sunwing doesn't not do that.
This is unacceptable, having flown with all your competitors, they preassign a seat for the child and 1 parent!
She refused to transfer me to a supervisor.

Read full review of Sunwing Travel Group
Hide full review
ComplaintsBoard
A
1:10 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sunwing Travel Group airlines

The below concerns/complaint are under my name Ramez Kolta and my family members who are sharing with me the same room only:
1. Ramez Kolta
2. Noha Youssef
3. Jason Soliman
4. Sophia Soliman

Main concerns:

1. Change flight date/time and missing two days to spend with our family whom they are coming from USA.
Our flight was initially scheduled on Jul 27 2018 in the morning and was rescheduled on Jul 28 2018 at 3:25 PM. We arrived on the 28th of JUL very late at night. The purpose of our trip was to meet my brother (Name: Soliman Naiem Soliman- under same booking number but he had to purchase the flight tickets separately from USA) his family lives in USA and I live in Canada, so we thought we can meet and get together in Mexico. In result of the flight rescheduling, our plans were changed dramatically, and we lost two days to spend with our family! Its completely inconvenient experience! The family blames Sun Wing for failing to accommodate our FAMILY plans.

2. POOR BASEMENT ROOMS!
Hard start ! The rooms that they wanted to offer us initially were basically in the basement (underground), full of mold, dirty smell, and slipping floors. We felt scam and taken advantage. We don't think these underground rooms are legally good to live in and offered to visitors who comes to the hotel for vacations. When we asked for another standard room option with some other friends (from another group), we were told there were no availability for any other rooms, and there were no manager or anyone can help tonight. We waited hours for someone to come to help with no luck. We were very disappointed, its like nightmare for everyone! its not what we expected from a RIU resort. Terrible start for a family that would like to enjoy their vacation time. Ended up that night, 1 room in 2nd floor (for my family) and the other 3 rooms in the basement (for my friends) and after all the pain and hustle, they decided the next day to change all the rooms to the 3rd floor.

3. Hotel Quality
The reception, main floors and restaurants of the hotel are with no air condition and it was too hot for specially the kids!
The pool quality was terrible in matter of maintenance. My brother's son, my friend, my friend's son got hurt from the sharp edges in the pool that was not maintained properly.

4. Customer Service Quality is very poor
At 12:00am exactly the staff are instructed to turn off the fans on you for all the people to leave even when we were still sitting with the kids and family! (NOTE: THE FAN WAS THE ONLY WAY WE KEEP OURSELF COOL INSIDE THE BUILDING OF THE HOTEL)

Ramez Kolta family blames Sun Wing for failing to accommodate our FAMILY plans and meet the overall quality experience. Attached are the old and the new flight reservations as well as the hotel reservation.

Ramez Kolta

Read full review of Sunwing Travel Group
Update by annaaaa
Jul 19, 2018 2:04 pm EDT

I click resolved by mistake. The whole complaint was posted by mistake! I am asking whoever is responsible for the site to delete the complaint immediately!

Resolved

this complaint is not resolved

Hide full review
ComplaintsBoard
N
1:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sunwing Travel Group sunwing vacations, damaged baggage

Our baggage was damaged when we were going to cayo coco, cuba on june 26th, filled out the yellow form at the airport with the form reference number - 028629 (booking invoice - [protected]), and mentioned it to our sunwing representative (tony tony) that we cannot use it in our return flight and he told us that we could not get the suitcase in cuba and we can claim it when we get back to canada. I left the baggage at the hotel as it was not usable anymore as 2 wheels were broken, and it damaged the suitcase liner too.
I called baggage claim department and sent an email to them on july 5th upon my return and sent another follow up on july 15th. No response.

I expect at minimum a replacement for my baggage.

Read full review of Sunwing Travel Group
Hide full review
ComplaintsBoard
B
9:45 am EDT

Sunwing Travel Group royalton resorts white sands jamaica

My travel dates were 7/12-16. As I write this complaint im still here.
Upon arrival service appeared to be great. I was met with cocktails and a place for our party to sit. 1 hour later a rep came to collect passports. 1 hour after that i was informed my daughters weren't added to my room airfare only. The hotel has a promo kids stay free. 2 hours and 380 more dollars they add my children. They gave me the island rate, they say and management offers no better solution. 1 hour after that they assigned a room.
The rooms look nothing like what was described as a luxury ocean view. It looks more like a somewhat nicely decorated motel. I didn't get the bed i wanted instead i got 2 twin beds.. and a sofa bed with a cut in it. I stop to see my concierge and they never mentioned the time share..well apparently they offer no incentives to travel agents. I will not send any clients here.

Read full review of Sunwing Travel Group
Hide full review
ComplaintsBoard
J
4:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sunwing Travel Group excursion to sugar cane factory

bonjour,

aujourd'hui, j'ai appeler le # sans frais pour porter plainte, l'agente (Lena) m'a donner ce site pour vous envoyer 1 lettre

je m'appelle Josette Bridy, 1585 Baie Verte Cres. Orleans/ON K1B 3J9
[protected] (cell) [protected]@rogers.com

j'ai fait 2 reservations pour Varadero july 2--9, 2018 avec Sunwing
c'etait le 1er voyage pour mon fils Frederic Bridy hors du pays

a l'hotel, Paradisius Princessa Del Mar (5 *****), le guide touristique de Sunwing nous a proposer quelques excursions. Nous avons choisi l'excursion de Havana et celle de la canne a sucre

apres avoir visiter la fabrique du sucre, on devait prendre le train ( environ 8-10kms) pour aller visiter les champs des cannes a sucre. Apres avoir attendu une 1/2 heure en plein soleil, nous sommes finalement monter dans le train. Il n'avait meme pas rouler 2-3 minutes qu'il s'est arreter. Notre guide ( Katia) est descendue voir la raison de l'arret : apres 1 hr d'attente, il y avait 1 autre train qui voulait rentrer dans cette gare et puisque c'etait 1 seule voie pour les trains, notre train a decider de reculer pour retourner au point de depart.
Alors le guide a annuler le voyage en train . nous etions decus parce qu'on avait vraiment grand envie de prendre le train

Katia nous a suggerer d' appeler Sunwing pour vous laisser savoir de cet incident: elle a dit qu'elle allait le rapporter a Sunwing aussi
Aurait-il 1 facon pour nous compenser

En attendant de vous lire, veuillez agreer mes sinceres salutations
merci d'avance

Josette

Read full review of Sunwing Travel Group
Update by Josette Bridy
Jul 10, 2018 4:54 pm EDT

veuillez prendre ma plainte en consideration
j'attends de vous lire

merci

Update by Josette Bridy
Jul 10, 2018 4:52 pm EDT

en general, le voyage etait bien
chapeau bas pour les pilotes

merci

Update by Josette Bridy
Jul 10, 2018 4:51 pm EDT

En general le voyage etait bien

Hide full review
ComplaintsBoard
K
10:22 am EDT

Sunwing Travel Group elite plus program

We are extremely displeased and disappointed with the service and experience with Sunwing. We paid extra 100.00 total form my husband and I to try out their elite plus after our flight was delayed by 8 hours. We were exhausted and one other the things the Elite Plus service gives is priority baggage. This did not happen. Our bags came off last and we did not receive the service that we paid for nor did they remember to tag our bags with the elite plus tickets. I feel we wasted that money and that along with their planes constantly being delayed and us having to pay an extra 25 dollars to the park and fly because the delay added another day onto our parking we will not be booking our future trips with Sunwing anymore. I have left a message with Sunwing to get a refund on the elite plus service that we did not receive. Definitely not worth the extra money.

Read full review of Sunwing Travel Group
View 0 more photos
Hide full review
ComplaintsBoard
D
10:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sunwing Travel Group flight delayed

Re wg730 delayed for 8 hours on a prepaid vacation- 8 hours give me a break - this delay results in the loss of a days vacation as this delay has us arriving in the evening rather than shortly after noontime - thus we loss the day's events and activities. For my wife and I and our 13 year old daughter this represents a total loss $885.71 in prepaid vacation. Please advise where and where I can get my refund for this amount... Dave Thomson St. George Ontario [protected]

Read full review of Sunwing Travel Group
Hide full review
ComplaintsBoard
S
12:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sunwing Travel Group cancellation policy in place

To whom it may concern,
My complaint is as follows. I took out cancellation insurance for $60 from Manulife for my trip to Newfoundland with Sunwing through Flight Hub.
Upon hearing that one of the other passengers we were going with (same flight different booking) was told by his doctor he has 3 days or less to live due to an aggressive cancer.
I called Sunwing shortly after the 48 hour deadline (approx. 2.5 hours after) to cancel my reservation, I was told to contact Flight Hub directly.
I contacted Flight Hub and was told to phone the insurance provider Manulife to submit a claim and have my reservation amount refunded.
When I contacted Manulife, an agent informed me that the claim would more than likely be denied as I had previous knowledge of a cancer that was present. Although this was true, at the time of booking he was given the all clear to travel.
I telephoned back to Sunwing to request leniency within the perimeters of the cancellation policy as when I first contacted Sunwing it was just barely past the 48 hour deadline for cancellation without penalty. Coupling this with the unexpected tragedy a family are forced to endure.
Can no concessions be made for compassion?
Thank you,
Steve Garvin [protected]
[protected]@hotmail.com
Flight Hub Booking # [protected]
Sunwing Confirm. # [protected]

Read full review of Sunwing Travel Group
Hide full review
ComplaintsBoard
L
6:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sunwing Travel Group delay

Flight WG620 June 28, 2018.delayed nearly 2 hours due to maintainance issues and appox. Another 2 hours due to a passenger who got by all your staff even though he was visibly my unwell.

This is extremely disappointing and time consuming when we only have a 4 day vacation booked.

Please advise what sunwing will be doing to compensate the passengers of this flight. There should be financial compensation here.

Read full review of Sunwing Travel Group
Hide full review
ComplaintsBoard
T
9:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sunwing Travel Group nightmare vacation

To Whom it may concern,

I'm writing this email to express my deep frustrations with Royalton Cancun Resort and Spa. I'm currently on vacation this is now day 5 of stay and I had to write this email bc I'm highly upset. And disappointed with my stay. My mother and I arrived Tuesday June 6th'18 for my cousins wedding on Thursday June 7th. When we arranging the booking. We requested that we be near to the wedding party and that we have something that would be near to all the amenities and restaurants. When we arrived this was not the case again during checkin I requested this again as my mother is senior and needed. Wheelchair access when she was travelling with the airlines and throughout the airport. However when we initially checked the room we were given was so far. We called and changed rooms, however this was extremely inconvenient bc this was prior to my cousins rehearsal wedding dinner in which made us late for the dinner. To add to at the dinner that was served in marche the food we received was very cold it was salmon and it was very cold. Bc the food was cold and all the restaurants had been closed I ordered room service they never showed up so we went to bed hungry. They never came to clean our room we had to call down to get clean towels to bath. Only one night did someone come to turn down our beds. to say the least the list of things that continue was the room in which we were in smelled so bad as were advised by the supervisor Amber that it was because there a mangrove/ravine which made a bad odour which caused us not to be able to sit out on the balcony. On Friday night my mother went to use the toilet when she flushed it at the water started to rise as to almost to flood we called front desk no one came. I went to use the bathroom Saturday morning and it did the same thing I called ad finally someone came. At that time I requested to speak to the manger it was at this point we met the front desk manager Amber. She offered to change room we checked out the first room however the room smelled of mold and mildew the smell was very overwhelming to the point I could not breathe. We then moved rooms then again when we got to this room there was no clock, no ironing board, the phone was not working, the door was broken which caused the ac not to work and there was button missing to control the a/c. Maintenance happen to be walking in the hall and I asked them to come and fix the door and a/c we had called for the phone to be fixed and the iron board and in the true Royalton fashion no one came. Even times when we went by pool and order a drink they would take our order and wouldn't come back. Not to mention when we first had checked in we were so tired and we just wanted to relax and get something to eat. We had a gentleman approach us and tell us we had to talk to him regarding doing a presentation. As I'm ware this is to up-sell us and get us to purchase various clubs I made it very clear I was not interested or had ny desire. Not only did he call but he left a note on our door and waited for. Us the following day after breakfast. We decided to go I had to go back to my room to get my credit card then go over tot heir office as we were going he said it would only be 60 mins I told him would only give 60 mins. He walked us over for a lady to told us it was 90 mins presentation and then they did not have anyone to do the presentation which wasted our time. I finally had to be admit that we weren't going to do it. Over all this has been pretty much one of the most disappointing trips I have taken. I have trolled many places however this was so dissatisfactory. I came to this resort with high expectations and it has not lived up to it at all. Further more when anyone does something for you yet it be if you go for dinner or if they get you drink everyone expects that you give them a tip. If we are to tip every time all the money we bought would be given tipping. The resort looks fancy but its very poorly ran. The food is subpar at times very salty to sweet or just downright cold. We spent our money like everyone else here to enjoy our vacation and if your not staying on the diamond club they treat you like your money and your value has nothing. Royalton is very disappointing and I plan to post on every social media outlet my reviews and be sure to let it known it everyone social media and media outlets about my experience. I need something to be done to make up for this horrible experience.

Not Satisfied Customer
Teashia Adamson

Read full review of Sunwing Travel Group
Hide full review

Sunwing Travel Group In-depth Review

Company Overview: Sunwing Travel Group is a leading travel company that offers a wide range of vacation services to customers.

Services Offered: Sunwing Travel Group provides various services including flights, hotels, vacation packages, cruises, car rentals, and more.

Destinations Covered: Sunwing Travel Group covers a vast number of destinations worldwide, including popular tourist spots and hidden gems.

Customer Service: Sunwing Travel Group is known for its excellent customer service, with friendly and knowledgeable staff who are always ready to assist customers.

Pricing and Value: Sunwing Travel Group offers competitive pricing and great value for money, ensuring that customers get the best deals for their vacations.

Booking Process: The booking process with Sunwing Travel Group is simple and user-friendly, allowing customers to easily search, select, and book their desired travel options.

Accommodation Options: Sunwing Travel Group offers a wide range of accommodation options, including luxury resorts, all-inclusive hotels, vacation rentals, and more, catering to different preferences and budgets.

Transportation Services: Sunwing Travel Group provides transportation services such as airport transfers, shuttle services, and car rentals, ensuring convenient and hassle-free travel for customers.

Travel Packages and Deals: Sunwing Travel Group offers various travel packages and deals, including all-inclusive vacations, last-minute deals, and special promotions, allowing customers to save money and have a memorable vacation experience.

Travel Insurance: Sunwing Travel Group offers travel insurance options to protect customers against unforeseen circumstances during their trips, providing peace of mind and security.

Sustainability and Corporate Social Responsibility: Sunwing Travel Group is committed to sustainability and corporate social responsibility, implementing eco-friendly practices and supporting local communities in the destinations they operate.

Online Resources and Information: Sunwing Travel Group provides a comprehensive website with valuable resources and information, including destination guides, travel tips, and FAQs, helping customers plan their vacations effectively.

User Reviews and Testimonials: Sunwing Travel Group has received positive user reviews and testimonials, with customers praising their exceptional services, reliable bookings, and memorable travel experiences.

Overall Rating and Conclusion: Sunwing Travel Group is highly recommended for its wide range of services, excellent customer service, competitive pricing, and commitment to sustainability. With a user-friendly booking process and a variety of travel options, Sunwing Travel Group ensures a seamless and enjoyable vacation experience for its customers.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Sunwing Travel Group customer service

Phone numbers

1877 877 1755 1800 830 1111 More phone numbers

Website

www.sunwingtravelgroup.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Sunwing Travel Group?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Sunwing Travel Group Customer Service. Initial Sunwing Travel Group complaints should be directed to their team directly. You can find contact details for Sunwing Travel Group above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Sunwing Travel Group. Discuss the issues you have had with Sunwing Travel Group and work with their customer service team to find a resolution.