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4.2 3812 Reviews

eBay Complaints Summary

164 Resolved
720 Unresolved
Our verdict: With eBay's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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eBay reviews & complaints 920

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J
9:12 pm EDT
Resolved
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eBay [protected]@aol.com

I received this email from PayPal regarding a purchase I made on eBay...
This entire email is bogus...
Beware of [protected]@aol.com
[protected]@paypal.com
Jun 1 (5 days ago)

to me
Jun 1, 2013 19:26:44 PDT
Transaction ID: 8JB48983EG4299425
You sent a payment of 82.45 USD to [protected]@aol.com

We've asked the seller to ship.

Thanks for using PayPal. To see all the transaction details, log in to your PayPal account.

It may take a few moments for this transaction to appear in your account.

Seller
[protected]@aol.com Note to seller
You haven't included a note.
Shipping address - confirmed
XXXXXXXXXXXXXXXXXXX
XXXXXXXXXX
XXXXXXXXXXXX-XXXXX

XXXXXXXXXXXX
Shipping details
The seller hasn’t provided any shipping details yet.

Description Unit price Qty Amount
NEW IN BOX TEMPTU AIRBRUSH MAKEUP SYSTEM WITH FREE HIGHLIGHTER
Item# [protected] $69.50 USD 1 $69.50 USD

Shipping and handling $12.95 USD
Insurance - not offered ----
Total $82.45 USD
Payment $82.45 USD

Payment sent to [protected]@aol.com

No item was ever shipped and this payment was never on my PayPal account page.
But the strange thing about this email was that I really did attempt to pay for this item on eBay but was not able to because PayPal locked my account 3 days prior to receiving this email. And the eBay sellers name was different than the seller I was purchasing from.
Please beware of all your purchases that happen through eBay & PayPal.
Thank you.

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2:48 am EDT
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eBay FRAUD SELLER

SUNWEBZONE IS THE WORSE SELLER ON EBAY. I PLACED AN ORDER OF $50 WITH THESE PATHETIC COMPANY. NOT ONLY DID THEY LIE ABOUT SHIPPING MY ITEMS BUT ALSO REFUSED TO REFUND ME. AFTER A WHILE THESE ###S STOPPED COMMUNICATING TOO.

I placed an order with them three months back. The seller kept on delaying me on the pretext of problem with shipping. I gave him extra time for delivery but the package never arrived, .Now the seller is not communicating or refunding my money.

I have decided I will sue this company.

Thanks
Priyanka

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dermalgroup
, US
Nov 14, 2017 9:18 pm EST

I also have had a bad experience with this seller selling false iphones! I've pad over $500 to get a "brand new" phone and it was completely fake, and now they refuse to return it, or for me to get a refund.

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9:50 am EDT
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eBay they sell fakes as original

This ebay seller tlc_international sells fake watches.
We are chinese replica watch wholesaler and we supply the watches to them. Now they try to run away with over 10, 000usd they owed us. So we have to expose them to the public.

Tlc group
27 old gloucester street
London
London
Wc1n 3ax
United kingdom
These are the address they used to receive watches from us.

[protected]@hotmail.co. Uk
[protected]@theloungecorp.com
These are the emails they used to communicate with us.

Ee911281261cn
http://ems.com.cn/mailtracking/e_you_jian_cha_xun.html
[protected]
www.dhl.com
These are the two latest shipment from us to them.

They bought the replica watches with complete watch box and paperworks from us. And we print the serial numbers and forged official invoices for them as well so that they could sell the watches as original on ebay.
Recently they seemed to find another supplier and tried to deny the debt they owed us by saying quality not good etc.

Ebay buyers be aware of the scam seller tlc_international

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markadams123
, US
Dec 29, 2020 5:03 pm EST

These companies are all still trading, was there an outcome here?

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Haamid A
, GB
Apr 18, 2014 3:33 pm EDT

I have just disocvoered they are operating under the name of the watch corp and this website http://the-watch-studio.com on Amazon also. I have ordered a watch from them on amazon, i will be expecting a refund shortly if this is true.

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3:22 am EDT
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eBay ebay hong kong is so bad

Firstly, I should say ebay hong kong is sooooo bad. I'm an eaby seller. They just automatically locked my account just because my partner logged into my account in china without any notice and something like deadline. They just said, we find you log into this account in china, so you have to change your register address back to china. Btw I was registered in usa many years ago.

I call ebay australia, they said they cant help me to do it, because ebay hong kong locked my account.
Then, I sent an email to ebay hongkong nearly 5 days ago, still no response. As they have already locked my account, I cant do anything on ebay, that is a big loss on me.

I tried to call ebay hong kong, they just said :' ohhh I cant help you, this problem is related to our technic department and they dont have a telephone number? What is this? Uhhh?

Is this reasonable to think that ebay has a bloody strong internal competition? Like they are crazy to maximize their profit?

And they damaged sellers' interest! Ridiculous!

Dont buy anything from hongkong. They are so bad.

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gofudgie2000
, US
Sep 28, 2014 8:16 pm EDT
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Ebay's promises EMPTY, its PayPal processing system takes your MONEY fast, slowly or NOT at all for refunds which SELLER agrees to! Don't expect ANY help when there's a problem! Hour plus cycling through Robo-systems. When I finally got through, it was to call center in Mexico, guy's English so poor, I could NOT understand him. After repeats-n-repeats, got a USA call center number and yeah ... back into Robo-systems. Ebay and its pal PayPal are very slick ... get you SO frustrated, you give up or die of a heart attack over it. I am now much LESS inclined to shop ebay.

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ebay hong kong stinks
, HK
Jun 18, 2014 2:31 pm EDT
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Ebay Hong Kong stinks.
I had to open an account in hong kong because i live there. In the beginning they had an English beta version what never worked.
I could choose whether i wanted to get responded in English so i choose but till the day of today they send me stuff standard things what i don't understand.

Ok that was problem one.

Second, because i sell things that have to shipped by surface that take a while to reach customers in USA and other parts of the world.
Got a few disputes for that and negative feedback ok but the items arrived.
So got in conversation with Ebay Hong Kong that the items are arrived but got negative feedback can you remove it because the negative feedback were based on item not arrived.
The answer is you have to solve with the customer. Ok so get in touch with the customer, customer said can not change it because ebay not allows me to.
Back to Ebay HK, sorry we can not do anything about it this is between you and the customer.

Then they gave me a hint to specify in my item description that it will take a while to reach the customer. Ok so i did and then what happens! Ebay put an estimated arrival time on their website. What totally not the same calculation has as the reality their estimated arrival time is based on air postage.

More confusion for the customer more disputes for me and Ebay is very quick in refunding to the customer and a few cases just lost the sold item and shipping fee just because of Ebay. And when you call them the only answer i get is you have to contact the customer.
I said Ebay is the one who refunded it so then it will be your job to reverse it. They said they cant.

Now they have another policy and that is that I can only put for listing a specified amount or up to ? Items. Which ever comes first.

i have an item and that is one of a kind that item its value is over 20.000 USD but because i putted that item before the policy i can not list anything at the moment so i called them and asked if they were the one who is judging the price. The answer I get from them is then you don't list that item. I said it is one of a kind and I am proud to list it and I also want to sell it. I pay store fees, listing fees, selling fees. I said You guys from ebay HK got a job because of people like us are proud to sell their stuff. But the service we get from you in Hong Kong is way below average.

Reimbursement:
They are really fckdup they screw up their admin and don't want to admit. I have 3 reimbursement way back in 2012 and they were all paid by paypal, actually it is not paid by paypal it is taken from ebay at paypal. So i contacted paypal they said they had the right I said the buyer received the item so where does ebay get the right to refund to the customer and get the money from my paypal account? Sorry this is a matter between you and ebay you have to contact ebay.
So i did they said that i have clicked on it that if there is an reimbursement they can deduct from my account. even from my credit card account. I said i never gave ebay the opportunity to do that. They said yes you did. Ok nevermind now i want my money back because item arrived just a day after the reimbursement. Same old story you have to contact the customer.
Now in 2014 they gave me restrictions on my account because of the reimbursement they said after i paid ebay they will cancel the restrictions. I mailed them many times that the reimbursement is paid als got proof that it is paid but the only thing they can do is ignore my mails and remind me to pay the reimbursement.

When I started with Ebay my hair was brown black now my hair is black and most of them grey till white.

I am really hoping that Ebay Hong Kong get off the net. and those people who worked or now still working wont find a job anywhere. They not worth to do deal with customers.
Ebay USA if you read this dont let your name get disgraced by Ebay Hong Kong Because I know you guys are willing but the rotten eggs you have to get rid off.

If there is a Lawyer who read this and think he can get something out of it be my guest contact me +852-[protected] I just want 20%

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jimmyjames31
Biddeford, US
Sep 04, 2013 4:37 pm EDT
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i bought a dvd from an ebay seller i asked him to cancel he refused to cancel my item he is an jerk his name is csmcom dont buy from him i called ebay they dont help i also called paypal they dont care either heads up dont buy from ebay

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Tommyih
Ohio, US
May 17, 2013 3:45 am EDT

I agree. I also had bad bad experience with Ebay Hong Kong. They logged my account because they "missed some information". We provide all the information. They said it´s fine now. One day later it was still blocked. I called Ebay Germany. Instead of unlocking, they had to lock even my German acoount. "Sorry Sir, it´s our companies policy. If one of your account is locked, we have to lock them all."
THANK YOU EBAY HONG KONG FOR BEEING ###S AND HAVING NO IDEA OF WHAT YOU ARE DOING BUT DESTROY THE BUSINESS OF OTHER PEOPLE!

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10:52 am EST
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eBay scam listing and no help from ebay

I purchased item #[protected] on 01/31?2013 and promptly paid for the item through PayPal. Two weeks later after trying to contact the seller 4 times the item had still not arrived, so I filed a complaint with ebay. I was told to wait another 7 days to hear from the seller, which never happened, so I then escalated the case and waited. This a.m. I got an email from ebay telling me that the case had been resolved and that I would not be getting a refund. No explanation as to why, nothing at all, just case closed and I'm out $165. Additionally, I have since discovered that this same seller then proceeded to list this same item a second time, sell it a second time, and stiff that buyer as well, just as he did me. And then ebay buyer protection does exactly nothing about it. Ebay buyer protection is totally worthless and obviously as big a scam as this bogus listing was.

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Update by OldGrouch48
Mar 11, 2013 2:19 pm EDT

Update:I finally dug deep enough into the ebay site to find a phone number to call them to find out just why the claim was closed without return of my money. I was told that because the item was paid for through PayPal on the sellers invoice, I had to file a complaint with them. I promptly did just that and was informed that I would have to wait another 7 days while they attempted to contact the scammer, er, seller. Of course, that never happened, so just yesterday a.m. I received a message from PayPal informing me that my money was being returned and that they were going after the scammer, even though he had insufficient funds in his account to cover the refund (surprise, surprise). This was a welcome surprise. Thank you PayPal.

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9:24 pm EST
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eBay an immoral, deceptive & fraudulent seller

Be aware on making purchases from luvmydiamond aka Burgin Rarities! They're a non-performing seller whom violated Ebays policy and even though I've mentioned this to eBay, I hardly doubt they're going to take actions against them. According to Ebay, a seller who states in their listing that they accept returns but refuses to do so after the item(s) been purchased even if the return meets their stated requirement, is considered prohibited behavior under the policy. I tried to return an item I purchased from that seller and they totally dishonored the return. Under their return policy, it stated there was a 14 day money back guarantee and on the listing, the seller represented there was a money back guarantee and returns were accepted no matter the reason. When I received the item from the seller, it was misdescribed. I notified the seller that I wanted to return the item for a refund by message through eBay the very same day I received the item and requested from them a return address but the seller refused to give me that information and accept the return. The fraudulent seller said I wasn't entitled to a refund because I did a chargeback with paypal and my card company but I had only opened a dispute with Paypal at that current moment. I had to report the sellers actions, they didn't even try to resolve the issue with me. Tho I must add there was no such provisions listed under their return policy or on the listing that one couldn't open a dispute, do a chargeback with their card company or take out any actions against them. Nowhere on the listing or under the return policy did it state returns would not be accepted if one did such actions. There was no such provisions under their return policy or listing that specified such a thing other than to notify them, return the item in 14 days, have it confirmed by email and that provision fell under domestic only. Other provisions that were stated: the item could not be altered or the return would not be accepted and for international buyers, returns would only be accepted if the item was misdescribed. I returned the item unaltered and I'm not an international buyer. The seller had no grounds to refuse the return and hold my money hostage. Not to mention how the item was misdescribed if I haven't already. Since I decided to split the payments up and not pay for the item using a single transaction, I wasnt covered under eBays protection policy and the same goes for Paypal except for the most current transaction that was made. One of the transactions was covered and Paypal ruled in my favor and issued me a refund. Paypal told me I had to return the item to the seller before I could be refunded and that is what I did. I waited and waited for the seller to refund me but they never did. I had to contact Paypal about it and a representative called the seller and asked them if they could issue me a refund for the remaining transactions cause it was known that the seller had the item in their possession. The seller then made a falsified claim that the diamond ring was missing from inside the box. The fraudulent seller has implied I'm a thief. luvmydiamond has committed fraud against me and victimized me. I have lost over 1, 500 from the fraud they've committed. Dealing with that seller has been a nightmare and I thought I'd warn others about them because I wouldn't want for anyone else to experience what I've experienced in doing business with them. No telling who else they've victimized with their fraudulent selling practices. The public needs to be made aware of the fraudulent seller and to be careful if you consider doing business with them. In my opinion, the seller in question, should have their account suspended for violating Ebays policy, shouldn't be trusted for false misrepresentaion and for engaging in fraudulent selling practices. Criminal actions need to be taken against the frauduent seller. If a polygraph test were presented the seller would fail hands down and I would pass because I am the victim and been truthful with everything I've stated. The sellers communication was extremely poor, item wasn't as described, item wasn't shipped out in the time frame they listed and I most def was unsatisfied with that seller. The seller was unable to turn an unsatisfied buyer into a satisfied one and chose to committ fraud on top of that. I know next time not to wait so long to leave feedback or make split payments on purchasing an item on eBay because there is no protection for the buyer. As that one saying goes "You live & you learn".

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Update by AQh8
May 30, 2013 4:24 pm EDT

& you are entitled to your beliefs

Update by AQh8
Mar 21, 2013 12:52 pm EDT

BBB has ruled in my favor against the fraudulent seller whom victimized me. woohoo!

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12:04 am EST
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eBay unfair trade practice

We were selling over 1, 000 items a month on Ebay. Earned top seller, power seller status, customers loved our items too much that other sellers purchased our items just to give us negative feedback. Ebay was notified by phone and messaging of the deceitful buyer, but Ebay failed to comply with their own trade policies. Ebay failed to protect the seller from the competitor, as a result, the our account was down graded to below standard overnight with selling restrictions. Individuals can not sell on Ebay, due to the big retail companies selling on Ebay. Ebay protects the large retailers by placing restrictions on individuals (holding payments, issuing refunds when the seller has a no return policy) forcing them to not trade on Ebay. Ebay discriminates against the average persons right to sell . You can't get a straight answer if you call customer support. You are lucky if you get a English speaking customer service person. Ebay has taken for granted the sellers are what makes Ebay work, without sellers, there would not be an Ebay. Ebay does not care, because they have the big retailers paying big bucks to keep individuals from trading and competing. Ebay knows the average individual does not have the monetary backing to file a legal complaint against them, so they just continue breaking the fair trade act. The SEC should open a investigation into Ebays activities.

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TJG88
Salt Lake City, US
Feb 22, 2013 1:30 am EST
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The thing you are forgetting is that it's ebays name that is on the line. Just because you don't accept returns doesn't mean that ebay can't help their name. You are using their tools, resources, and buyer market. You have agreed to all of their terms and conditions. eBay protects all seller from feedback abuse too. If any one person leaves more than one negative, neutral, or positive in a 7 day period then it counts as 1. They also keep track of buyers who leave too many negatives, neutrals, who get too many refunds, and cases they open. If It's it too frequent then they restrict, remove eBay buy protection privileges, and/or suspend them. You are the seller so be professional, do business, and provide customer service.

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Adrene11
, AT
Feb 21, 2013 6:53 am EST
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Wow, I'm so sorry to hear this is happening. Some people are really just awful. I hope you get it all sorted out.

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11:41 am EST
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eBay ebay holding my funds after sale

EBAY held back my funds for 7 days after sale even though the buyer received my item 2 days prior. They claim you need to make 25 sales before you get your money right away or otherwise it can take up to 21 days to release your funds. Then it takes 2-3 business days for the transfer of fund from pay-pal to your bank account. Like I said I’ve sold in the past and this never happened to me so why now? I have sold many items on EBAY the past few years and never had this problem. Even if you beg and plead with EBAY they will not help you. I will never in my life sell anything ever again on EBAY due to this ridiculous policy. I have a perfect score of 100% with EBAY and they still screwed me over. I highly recommend finding another way to sell your items. When you go to the resolution center on EBAY they say once you ship the item and ad a tracking number you will receive your money in 24 hrs. This is a lie and in my case it will take 9 days to finally get my money so what they claim on their own website and what they say is a lie.

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8:40 pm EST
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eBay ebay goes back on their word and steals $334.99!

Will not honor a promised refund on a buyer protection case because the paperwork took to long to come in.
I had sold a Samsung Galaxy SIII to Crypz0r. He claimed that the phone was broken as a cause of the charger I had sent him. Upon receiving the item and further investigation it appeared that Chris Rogers (Crypz0r) had attempted to alter the phone operating system corrupting/damaging the phone.

I articulated this to eBay and was told to file and submit a police report and I would be given a full refund and win the Buyer Protection Case. I filed and submitted the police report but eBay told me to get the comprehensive/extended police report and submit it. I mailed Austin Central Records to get a copy of the confidential extended police report. They took longer than expected to send me a copy so when I submitted it to eBay they said that since it was past the 10 days to submit the paperwork they were not going to give me a refund.

Now Chris Rogers has just got away with fraud and eBay is protecting him. eBay is not honoring their original promise to issue me a full refund after I provide the police report. I lost $334.99 that eBay took from me and gave it to Chris Rogers even after completing and sending in the police report as requested.

I filed a complaint with the Better Business Bureau and received a generic answer from Ben Park at the Office of the President. He quoted paragraphs from their terms of service that claims I am not eligible because they can do whatever they want. He quoted the following paragraph:

Per our User Agreement:

"buyers and sellers permit us to make a final decision, in our sole discretion, on any claim that a buyer files with eBay under the eBay Buyer Protection Policy."

You are NOT safe selling on eBay! AVOID eBay!

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11:26 pm EST
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eBay advertising deception

Where do I begin with Half.com?

First, I bought a book from one of their sellers for several of my college courses. I usually purchase my books from campus, Amazon, or Alibris, but I thought I’d give them a shot, specifically because they were listed as an option on my colleges bookstore for used books, and also because I read their buyer protection plan. The plan supposedly guarantees that your order will be in as described condition or Half.com will refund your money. The policy also does not explicitly state that they require the book to be returned. I will never buy from them again, and here is why.

All of my books came in good condition except for one: my Developmental Psychology book. It was described as in very good condition with some highlights and no markings. I paid approximately $80 for the book, and boy was I surprised when it showed up.
Not only was the cover in bad shape (it has dents all over the cover as though someone used it for a writing desk), but the binding is torn. In addition, the book has excessive pink highlights to the tune of 60 plus pages. That is far from “some highlights”. The book also has markings inside, but worst of all, the book smells like someone smoked weed around it for years. God awful smell. Smells so bad it could get even get an Arkansas law enforcement agent who burns marijuana fields high. Therefore, I contacted the seller, but the seller was uncooperative about giving me a substantial discount or issuing me a full refund. Therefore, I filed a claim with Half.com.

Half.com sent me a message that they would contact me within 72 hours to resolve the problem— but almost 10 days later, I still had not heard from them. So I searched on their website in order to find a customer service number, a physical address, or even an e-mail so I could find out the status of my claim. No such luck. Despite my searching, over an hour of searching to be exact, I could not find a number, an address, or an e-mail for Half.com. So I began to search online, and I finally found a physical address for Half.com listed with the California Secretary of State. To date, I have not found a phone number that links you to a live person, and I only found a service e-mail address that bounced originally, stating it does not accept e-mails from customers.
More than two weeks later, I finally received a reply from Half.com. Apparently they did receive my e-mail sent from the service e-mail address, despite the message to the contrary that this e-mail does not take replies, etc. They are failing to honor their buyer protection plan as advertised on their site, and they are demanding that I send the book back in order to receive a refund, since they cannot determine the condition the book is in, which seems to defeat the wording in their buyer protection policy. Half.com clearly has communication issues. In addition, they seem to not hire people who know how to clearly read e-mails and respond to customers, since they keep referring me to their “refund policy” and not their “buyer protection policy”. As much as I ‘d love to send this piece of trash back, my classes start in about a week, and I do not have time to send the book back, to wait for a full refund (which with some merchants takes 30 days or more), and then to order a book that is in very good condition or better. To do this would put me behind on my reading material, and getting behind at the beginning of the semester is simply not an option if I want to keep my GPA over 3.5. I would even be happy with a partial credit, since the book is worth maybe $40 on a good day after it is aired out. So as of now, I have filed a complaint with the BBB’s office of Silicon Valley, the Attorney General’s office of California, and the FTC. Maybe this will get someones’ attention that is literate with Half.com, and then I will be happy to send pictures to the previously mentioned organizations.

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eBay buyer beware of seller on ebay karolina [protected]) [protected]@aol.com merchant charge higher shipping cost.

Karolina [protected]) [protected]@aol.com
Buyer beware of seller on ebay karolina [protected]) [protected]@aol.com merchant charge higher shipping cost.

Complaint rating: merchant charge high shipping cost.

Contact information:
Karolina [protected]) washington
United states

Karolina [protected]) [protected]@aol.com

Ebay seller karolina [protected]) buyers beware of merchant change high shipping cost..
As advertise on nthe site.
I had bough a technics digital audio processor sv-100 *mint complete* pcm based
From business information
Business: karol hansen
Contact e-mail: [protected]@aol.com

This email confirms that you have paid karol hansen ([protected]@aol.com) $140.45 usd using paypal.

This credit card transaction will appear on your bill as "paypal *karolinacit".

Now that you've completed your payment, sign up for a free paypal account by clicking sign up now below. you'll be able to check out faster next time and track your payment history for all of the items you purchase on ebay.

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Item # item title quantity price subtotal
[protected] technics digital audio processor sv-100 *mint complete* pcm based 1 $112.00 usd $112.00 usd

Shipping & handling:
(includes any seller handling fees) $28.45 usd
Shipping insurance (not offered): —

Total: $140.45 usd
This charge will appear on your credit card statement as "paypal *karolinacit".

Payment sent to [protected]@aol.com karolina [protected])

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Lisa685
Seattle, US
Jan 03, 2013 12:20 am EST

Seller lieaboutshipping charges

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1:23 am EST
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eBay ebay seller karolina (2176) buyers beware of merchant charged high shipping cost..

Ebay seller karolina (2176) buyers beware of merchant charged higher shipping cost..
As advertise on the site.
I had bough a technics digital audio processor sv-100 *mint complete* pcm based
From business information karolina (2176)
Business: karol hansen
Contact e-mail: [protected]@aol.com

This email confirms that you have paid karol hansen ([protected]@aol.com) $140.45 usd using paypal.

This credit card transaction will appear on your bill as "paypal *karolinacit".

Now that you've completed your payment, sign up for a free paypal account by clicking sign up now below. You'll be able to check out faster next time and track your payment history for all of the items you purchase on ebay.

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Payment details

Purchased from:
Receipt id:[protected]

Item # item title quantity price subtotal
[protected] technics digital audio processor sv-100 *mint complete* pcm based 1 $112.00 usd $112.00 usd

Shipping & handling:
(Includes any seller handling fees) $28.45 usd
Shipping insurance (Not offered): —

Total: $140.45 usd
This charge will appear on your credit card statement as "paypal *karolinacit".

Payment sent to [protected]@aol.com



Business information karolina (2176)
Business: karol hansen
Contact e-mail: [protected]@aol.com



Shipping information

Address status: confirmed



Receipt number: [protected]

Seller had try to ask for higher shipping cost. Do not trust this seller karolina (2176)
Business information karolina (2176)
Business: karol hansen
Contact e-mail: [protected]@aol.com

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karol2
Seattle, US
Feb 12, 2013 3:50 am EST
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All of these comments under different "names" about karolina on eBay are made by the same person: Carlos DaSilva, who has been banned from eBay because of his seller harassment. End of story.

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karol2
Seattle, US
Jan 31, 2013 10:16 pm EST
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Carlos, you have been kicked off eBay because of your harassment of other sellers. This comment is in retaliation for that. Multiple sellers complained about you. Ebay doesn't kick buyers off unless they are really a problem.

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2:54 pm EST

eBay this website is a scam

I bought a pair of Dre Beats headphones from ebay-headphone.com and have not received them. I have contacted them several times using email address and received an email saying they do not have tracking # but will contact shipping company. Still nothing. This website is a scam.

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9:43 pm EST
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eBay seller not protected from scam!!

I just recently started selling items on ebay and I was unexperienced when it came to a buyer being unhappy with an item and how to issue a return. On December 14, 2012, I sold a new, unopened bottle of Ralph Lauren Blue Perfume, the buyer received the item on December 17. Right away, she sent me an email saying that the item was not as descibed. I don't know how else to describe a perfume other than what it is and that it is new and has never been sprayed. I Never buy items to resell, all items are my personal items. She went on to say that she could not use it, that she did not like the scent and that it smelled old to her. I felt terrible that she did not like the perfume and refunded her immediately. She did not offer to return the perfume, so I asked her if she would return it to me if I sent her the postage. She said she would comply if more money was sent. The next day, after putting more thought into the situation, I decided to contact ebay. They advised me to NEVER give a refunded until the item was back in my hands. I was also advised to not send any money to the buyer and ask her to send the item back. I did as I was advised to, now the buyer will not respond to my emails. She has a new bottle of perfume and her $76.43 back, not to mention it cost me $9.45 in shipping to send it to her. If this is not theft, I don't know what is. Today, I spoke with ebay again, this person said that since I refunded the money before having the item returned to me, I am not covered by the buyer protection and that I should just send a postage paid sticker to the buyer to cover the return shipping. Ebay even went so far as to say that I could have possibly sold an immitation perfume and that I would need to verify the purchase. I told ebay that I did not have a receipt, if I had, I would have just returned the perfume to the store rather than trying to sell it on ebay. This buyer is a scam artist and Ebay does nothing to protects the sellers from these parasites!

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Update by unhappyebayseller
Dec 24, 2012 10:07 am EST

tasha12, this is a complaint board, if you don't have a complaint about a product, service, or business, you need to keep your mouth shut. You are a problem to everyone on this site. You have over 340 comments and they are all useless and uncalled for. I have also reported you to the website administrator in hopes that you will be suspended once again.

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Alfred Campbell
Dania Beach, US
Feb 05, 2013 9:16 am EST
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Why not pay her a visit - you do have her address - and take a Basball Bat with you - just incase she want';s to play ball1

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SpaZmOe RAsputian KrUnk
Tecumseh, US
Feb 03, 2013 12:41 am EST

Same thing happened to me. I shipped an item and the buyer said it arrived broken. I asked them to ship it back to me and I would refund them their return shipping fee once I received the item. The buyer filed a complaint, EBay refunded the money to the buyer and I am out the item and the shipping charges.

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TJG88
Salt Lake City, US
Dec 24, 2012 12:23 am EST
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As a seller you have that control to issue a refund or not and eBay cannot take that money back from the buyers you do. If you ever have to get a refund for an item you have to return it order to get money back and thats with any company you buy from. It's just common practice. Why would a company pay for your mistake? Since theft has happened then you need to file a police report. eBay is the platform to help sellers run their business with these professional tools. If you automatically issue a refund then the buyer has no intensive to give back the item.

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8:11 pm EST
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eBay shower head

I purchased an item through ebay from Yallstore, it was a shower head (7.8 in square) with LED lights to indicate temperature. The item took almost two weeks to arrive (not as shown on the ebay page) and it was cracked. I reported this to Yallstore and they offered to exchange the item (again, two weeks in) or to give a slight discount-I opted for the discount because I was already fed up. Then, three weeks in, the lights totally stopped working-bad purchase, bad service, bad store.

Why am I posting this now? Because my mother was so impressed when I first showed her the item, she wanted one, and now asked for one for the holiday. I stopped and wondered how many other people were duped by this seller and the items that seem quality-until three weeks in...

I want to stop people from buying these low quality and damaged items-especially people like my mother! Come on! She works hard and thinks she is getting something fabulous that is really crap-she is better spending a few extra dollars and going to a local store, not a place called, "Yallstore"-should have known-almost mocking...if eBay followed up on the feedback-would it be so good? I think not...

Or, I KNOW not...

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10:51 am EST
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eBay cheated

The buyer changed their address on their ebay site. They claimed that I sent the goods to the wrong place. Ebay ruled in favor of the buyer and I was forced to refund everything back to the buyer, then pay fees to ebay for the privilege of getting cheated. I had 8 previous transactions on ebay with all excellent top reviews. Next time I intend to get an email from the buyer with their address in it, in case they try to change it. I called ebay and discussed the issue with them, and they put me on permahold, so I eventually had to hang up. Wow, I really hate ebay now!

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2:25 pm EST
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eBay misreading airway bill

Ref. # [protected]
Fedex agent at Dominican customs failed to read airway bill properly, as a consequence customs wants to charge me 4, 000.00 pesos (approx. 100 usd) stating that item is costing 219 USD, instead of 47.00 USD which is the true value. All items above 200.00 usd are taxable in Dominican Republic.
fedex employee at Santo Domingo main office says they shall TRY to correct this matter...
Does the client has to be penalized because a FEDEX AGENT IS NOT DOING HIS JOB PROPERLY AT CUSTOM CLEARANCE ?
Nicole Comme, phone [protected], email [protected]@earthlink.net

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9:44 am EDT
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eBay hold on funds

EBAY and Paypal have a profitable scam. They force you to use Paypal when you buy or sell an item. Ebay charges a fee to the seller based on the selling price of the item PLUS the cost of the shipping. Paypal then tacks on a fee for being the middle man in the transaction. Paypal then holds the funds due the seller for 21 days. Paypal uses ever excuse possible to delay sending you your money. I will never again use EBAY or Paypal and I would recommend others to do likewise.

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Update by Jerry Benningfield
Dec 13, 2013 2:19 pm EST

Since writing the original complaint, I have been using Craigslist.com for selling my items. My items have sold quicker than ebay with no shipping cost, listing fees, or payment service fees. I would recommend all Ebayers to try craigslist and stop sharing your profits with Ebay and PayPal.

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Kathy O
Nashville, US
Jun 03, 2016 8:36 am EDT
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I ordered 2 different items on eBay and received neither, although both were paid to the sellers. Contacted eBay and they told me to start a dispute with PayPal, contacted PayPal and they told me to contact eBay! Neither is willing to help. Now when I try to contact the seller, I get a message that says "can't process at this time". I'm mad as hell and will never use eBay or PayPal again! Spent 45 min on hold with PayPal to be told to call eBay, which just flat out told me they could not help me. So now 2 sellers have my money, and no help from the BIG companies that are supposed to protect me from these sellers that are out to defraud us!

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B.P.B.
Greenville, US
Oct 17, 2012 2:40 pm EDT

This is just for starters.

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B.P.B.
Greenville, US
Oct 17, 2012 2:39 pm EDT

That's for starters.

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B.P.B.
Greenville, US
Oct 17, 2012 2:38 pm EDT

Quite a little racket they've got going on. The 21 day hold as "punishment" is a load of B.S. They are making more off of the interest of their "customers" money while they sit back and watch the interest roll in. This has to be looked at. I've been a very loyal Ebay customer for over 2 years now and I think I've had enough. You might have a customer complain about ANYTHING, and they lower your rating, but, you cannot find out who or what the complaint is actually about. Kind of like being accused of a crime and not being able to face your accuser or know what their accusations are. THAT'S CRAZY! I have always believed in the Government keeping their hands off of the internet, but this might be something that needs to be looked into. They RELUCTANTLY will admit that both companies are one in the same. Most don't know that. I'm on the band wagon if someone has one going. blacklandprairieboy@yahoo.com

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floridadiy
Miami, US
Oct 15, 2012 10:52 am EDT

Insertion fees, Listing fees, than usually about 10% fee from the sale of the item... then paypal fee (usually about 3%)

What do they do? They find buyers for you and process the transaction.

Why don't you go create your own site selling parts, get all your merchant accounts setup (who also take 3% processing fee)... and then go spend more than 10% of your expected budget into advertising to even GET a sale in the first place.

stfu and use your head

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4:21 pm EDT
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eBay ebay seller fraud loophole

I just want to share my bad experience with ebay here, so that you don't fall victims of this loophole as well. Ebay has been absolutely incompetent and reluctant to deal with this. Fortunately I lost very little money, but I was shocked that ebay did not care to contact the seller and ask for an explanation. Read the story and judge for yourselves.

The seller's member id is jamesr0615, based in hong kong. He has a very good record, but I should have carefully read the negative comments as well, because most of them were from people who did not receive their items. Also, I found out later that the seller has multiple ids and the negative feedback has persistently been about items not delivered!

I purchased a fashion ring for $1.98 on 26 april 2012 and paid immediately via paypal. I was abroad at the time, so I used that delivery address (In eu). The item never arrived. The seller appeared very polite via ebay email, claiming that I needed to wait around a month because he is located in china. I waited, but still nothing. I visited the ebay resolution centre, and the automated web system advised me to wait and contact the seller, because he is located so far away and post takes time. I followed that advice and did not open a resolution case. This was a fatal mistake!

My criticism here is that despite the fact that I visited the resolution centre page, the ebay automated system discouraged me from opening a case, reassuring me that everything was ok and that I should take postal time into account, and did not warn me that, however, I would still have only 45 days to open a resolution case or to even leave seller feedback if things went wrong.

Meanwhile, the seller kept pushing me through our correspondence to leave positive feedback, but I said that I could not do so until the item arrived. He claimed that he would resolved the issue to keep me 100% happy and promised to send the item again to my uk address this time and to which I have received items from china before. That was in the beginning of june. The item still never arrived. I wrote to the seller, who now completely and persistently ignored me. I see now that it was obvious why: he knew that I couldn't open a resolution case or leave feedback after 45 days!

Lesson learnt: if you order an item and this does not arrive, no matter how nice the seller is and reassuring that s/he will send it again, do open a resolution case. Because if the item never arrives, the 45 days will have expired and then there will be absolutely nothing you can do!

If you want all the details, keep reading:

I contacted ebay to investigate the seller and to be give me a refund, primarily out of principle as the money amount was not big. I contacted ebay via the site communication form but ebay.com and ebay.co. Uk kept referring me to each other (I didn't know it mattered whether it is ebay.co. Uk or ebay.com - the browser directed me automatically to ebay.com for that purchase). Fed up, I also sent an email at [protected]@ebay.com.

I got a reply by an ebay.com employee named troy (Don't they have surnames?):

... After investigating this matter thoroughly, I am submitting my report and escalating it to our trust and safety team, if this is a consistant occurance, we will take action. I appreciate you telling us about this problem.
Another option would be to contact the seller directly by asking for their contact information. Here's how:
To request your seller's contact information:
1. Click the advanced link at the top of the ebay home page.
2.in the members section on the left side of the page, click find contact information.
3. Enter the seller's user id and the item number.
4. Click the search button. You may be asked to sign in.
We'll email you the seller's contact information, including their phone number. The seller will also receive your contact information...

I was pleased that somebody took this seriously - so I thought - and also did what he suggested. Guess what: my info appeared nice and complete, but the seller's info was another story:

User id:jamesr0615
Name:?
Company:outerwearsports
City:?
County:?
Country:?
Phone:[it did appear]
Registered since:[protected]? 19? 45?

I wrote to ebay again pointing out that the seller's details were practically non-existent and no one was answering the phone. The seller maybe entered non-latin characters that show as? But I think it is scandalous that the ebay software allows sellers to register without completing all the required fields in latin characters.

Now, another customer service person replied, from ebay.co. Uk this time, which is very annoying because continuity is lost. Here is the reply:

... I have looked into this and can see that your trading partner is located in china... Allow me to inform that international characters such as chinese characters will not appear correctly in your computer if international scripts software programmes are not installed in your computer. Therefore, these characters will not be recognised by your computer and will only appear as symbols. Please rest assured that we are anxious to provide you assistance regarding this matter. However, we cannot provide you a link to these software programmes as we do not have any access to these. Nevertheless, I am eager to assist you in every possible way I can, so I suggest you to search for these software programmes on the internet or ask further assistance to technical specialist. Once you installed this software, your computer will be able to show the characters correctly. [ as if it would do me any good and as if I were a fluent reader of chinese!]. As the seller is not responding, before we take further investigations, please consider that technical issues or personal emergencies may cause the delay with their communication. With this I suggest that you send them last courtesy email.in the case that the seller is still not responding, kindly contact us back for further investigation...

Un-be-lie-va-ble. Ebay was just wasting time and fobbing me off.

I sent a brief and firm email to both:
[protected]@ebay.com and
[protected]@ebay.com
Asking them to co-ordinate this investigation between them and come back to me with results.

I got the following off-the-script reply from mary at [protected]@ebay.com

... I am sorry to know that you have not received this item. I understand what you are going through right now [ no, you don't!] let me help you with this. Unfortunately, because this listing ended more than 45 days ago, it's too late to open a case in the ebay resolution centre or the paypal resolution centre. We have a 45-day deadline as we feel it's a fair amount of time for buyers to identify a problem while allowing for delays in the post and personal circumstances. We're still concerned to hear that you've had a problem with the seller. Sellers who consistently give poor service will be found accountable. Actions we take may result in listing cancellation, limits on account privileges, account suspension, loss of ebay fees on cancelled listings and loss of top rated seller status. Here are a few more options to help you resolve this:
- if you'd like advice on your consumer rights, you can contact the free government advice line consumer direct on [protected].
- contact the postal carrier with the tracking number, if the seller has provided one. The postal carrier should be able to investigate further.
- for advice from the metropolitan police about internet fraud and for information about how to contact your local station go to: http://www.met.police.uk/fraudalert/...et_auction.htm
If you do decide to contact your local police, we'd be happy to help with the investigation if needed - police officers can email us by following the link below and then clicking on law enforcement (To be used only by the reporting officer).
http://pages.ebay.co.uk/safetycentre/
If you funded the purchase of this item via a credit/debit card or bank transfer you may be eligible for payment protection directly from your bank or card provider. You may wish to contact them directly to find out what options they can offer you...

More absurdity. Are you going to involve the police for $1.98? More likely the police will give you a warning for wasting police time! They don't even read the complaints in detail and just respond off a script.

By that time, I was so angry that I sent an email to every ebay email address I could find online. Btw, I also discovered that it is notoriously difficult to find active ebay email addresses, as ebay doesn't want to be contacted and disturbed this way. I even wrote to their ceo's office:
[protected]@ebay.com
John. [protected]@ebay.com
I stated that that was a shockinglypoor reply and service from ebay. I had paid via paypal and obviously, the 45-day limit is not enough, because some sellers use tricks around this to buy time. The object did not have any tracking number either. It is theirresponsibility to investigate the dodgy seller.

The only rational reply came from jeff, from the uk customer service, who was apparently the only one who carefully read all the threads. He said something completely different:

... One point I want to be sure to make is that if you feel that the seller was delaying the process for the sole purpose of extinguishing the 45 day period of protection, that is grounds to have a case opened up manually by the ebay buyer protection as a courtesy. Since the time has past, it won't allow you to open a case directly from the resolution center, but you can contact a specialist directly in the ebp department by emailing them the information to [protected]@ebay.com. I just personally reported this seller to our trust and safety department and they will investigate this transaction and take action accordingly...

I did write to that email address explaining my points. I had also done a bit of research on the seller and found out that the seller uses multiple selling ids as well, such as homme-fashion501, factory-global, wonderfulbuying36588, dragon-store2012, because s/he uses a very characteristic phrase in the feedback page, which s/he used in our correspondence a lot as well: I really can solve it in u 100% happy way.
If you check the sellers' replies to their negative and/or neutral feedback, you will see the exact same phrase used repeatedly by all of them.

So, what happened? Did the seller got investigated? Did I get my money back?...

... No!

Jeff wrote back to say that the ebay buyer protection department attempted to open an item not received case for me for this particular item. They mentioned that they are able to open cases manually for circumstances where the seller is prolonging the situation to bypass the 45 day policy, but they can only extend the period to a courtesy 60 day period. They were unable to open the case because this purchase occurred almost 120 days before. He reported that seller to their trust and safety department and supposedly they looked into the account (S), but I checked tonight and it's business as usual for the dodgy seller.

I pointed out to him that ebay customer support kept wasting time on this matter. If they had told me the way to contact the resolution team straight away, the 60 days limit wouldn't have been wasted.

Conclusion:

I never heard anything further from ebay. I know that some people here who are sellers complain that ebay always takes the side of the buyer. I assure you this is not the case. Ebay customer service is really terribly bad and ineffective. You may also think that buyers are demanding. I tried to be nice to the seller, and see where this got me. From now on, if the item doesn't arrive within 20 days, I will open a resolution case. This will be unfair to bona fide sellers who get messed about by the post, but I can't afford wasting any more money and time. And I don't think I will ever trust ebay for an expensive transaction again, unless it is pick up in person. I mean, getting something small lost in the post once in any country is acceptable. But what are the chances to lose the same item sent to the same person to another country within 1 month? I think this is a clever little fraud for the seller to occasionally save some money. If the object does not arrive, s/he fools the customers until the deadline for a complaint and a negative feedback passes. People would eventually contact the police for something expensive, but not for a few pounds, which in china is big money.

Thanks for reading and sorry for the long post.

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odd samuel
, US
May 07, 2016 2:35 pm EDT
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Around late March early April I sold a 1937 Aladdin Diamond/Quilt Rose and White electrified lamp with shade. I still have the email where ctotoy " the buyer " stated that HE had broken the shade. I had let HIM have the lamp less than 24 hrs. after my wife and I decided to sell from our own personal collection. He bought the lamp plus shade for $135.00. If you look up how much people are asking for the base ALONE you will see he had gotten a very GOOD DEAL! Because he had said that he had broken the shade I got a complaint that it was not as prescribed! I contacted eBay that I had the email saying that He Had Broken The Shade, eBay costumer service rep. had told HIM not return what was left of MY item. Gave buyer a refund of $160.00 "ctotoy" they ALSO TOLD HIM TO KEEP! When I complained in this matter I was told by eBay it could not be returned because of "hazardous materials" through USPS. Explain to me why I can sell it on eBay and ship it through USPS and I just NOW, have been notified that a vintage electrified 1937 Aladdin lamp " just like any other glass that you can buy on eBay" is now "hazardous material" Buyer get to keep item and get it a rebate ! What other company in the world allows a buyer to say "not as described" get their money back and keep the item? A class action lawsuit needs to filed.

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GRACEPALEO
Hazlet, US
Jun 01, 2013 1:56 pm EDT

THATS BECAUSE EBAY HAS THEIR OWN SHILL SELLERS AND BUYERS WHO CONTROL EVERYTHING. yOU WILL CATHCH IT IF YOU WATCH HOW THEY HANDLE YOUR LISTINGS. ITS THE TRUST AND SAFETY DEPT. ALSO. DO NOT TRUST THEM. THEY FRAUD YOU OUT OF YOUR MONEY AND CONTROL YOUR BIDS, SALES, AND CHANGES YOUR ACCOUNT SCREENS AS THEY WANT TO. THEY EVEN BLOCK YOU FROM REPORTING AN UNPAID ITEM THEY LET PEOPLE GET YOUR STUFF FOR FREE, ALL THEY HAVE TO DO IS COMPLAIN AND THEY GET THEIR MONEY BACK PLUS YOUR ITEM. DO NOT DEAL WITH EBAY, THEY SAY THEY PROTECT BUYERS. THEY PROTECT THEMSELVES AND THEIR OWN BUYER ON THEIR OWN SITE. THEY MAKE OUT ON BOTH ENDS. EVENTUALLY SOMEONE IN THE AUTHORITIES WILL CATCH THEM AND JAIL THEM ALL. THEY DID THIS TO AN 84 YR OLD WOMAN ALSO PULLIING 44 OF HER LISTINGS THAT WERE POSTED IN THE SAME ORDER THAT EVERYONE IN THAT CATAGORY ALREADY DOES AND IS NOT GETTING PULLED OFF. THEY HAVE VERY SELECTIVE RULES THAT FRAUD PEOPLE, WATCH OUT PEOPLE. SELL AND BUY ELSEWHERE YOU ARE BETTER OFF.

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astonchik
, RU
Mar 10, 2013 4:29 pm EDT

Please, sign this petition. It is about extending case opening terms on ebay
http://www.change.org/ru/%D0%BF%D0%B5%D1%82%D0%B8%D1%86%D0%B8%D0%B8/ebay-com-extend-terms-of-opening-the-case-from-45-days-to-3-months

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6:26 am EDT

eBay stay away from this website

Bought a student edition college text book for our son through this web site. Seller sent a "examination" copy. This is a free copy given to professors to see if they want to use the text book in their classroom. It is different from a student edition. Needless to say, when I went to sell the book back I was unable to get any money for the book because of the type of edition that it was. No where in the listing did the seller mention that it was the examination copy. He has had the same reports of misrepresentation throughout his history with half.com. I contacted the seller on 2 different occasions without a repsonse. I contacted half.com and they were not willing to refund money since it had been longer than 60 days. They did admit that the seller misrepresented the book. Half.com was not even willing to address the issue with the seller. I ordered this book and it was shipped to our son 1000 miles away at college and he didn't know about it being a different version. I didn't even know that there were these types of books being circulated as student edition books, the book had the same ISBN number as the real deal book. I understand half.comnot refunding my money as it had been more than 60 days, but not to address this issue with the seller especially since mine is not the only one he has sold a book under fraudulent terms. They could send a strong letter out to the seller that if he wishes to continue to sell under half.com name then he needs to keep it honest and while he is not required to send a refund since the amount of time that has elapsed, it would be a wise and professional thing to do. If you do have to use half.com don't assume that they will protect their buyers and stay away from textbook solutions seller on this site.

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eBay Customer Reviews Overview

eBay is a popular online marketplace that connects buyers and sellers from all over the world. With millions of active users, eBay offers a wide range of products, from electronics and fashion to collectibles and antiques. The platform is known for its user-friendly interface, secure payment system, and excellent customer service.

One of the biggest advantages of eBay is its vast selection of products. With millions of items listed at any given time, buyers can find almost anything they are looking for. Additionally, eBay offers competitive pricing, with many sellers offering discounts and deals on their products.

Another positive aspect of eBay is its secure payment system. eBay uses PayPal, a trusted and secure payment platform, to process transactions. This ensures that buyers and sellers are protected from fraud and other types of online scams.

eBay also has a strong customer service team that is available to help buyers and sellers with any issues they may encounter. The platform offers a variety of resources, including a help center, community forums, and a customer support team that can be reached via phone or email.

Overall, eBay is a reliable and trustworthy online marketplace that offers a wide range of products and excellent customer service. Whether you are a buyer or a seller, eBay is a great platform to buy and sell goods online.

eBay In-depth Review

Website Design and User Experience: eBay's website design is clean and user-friendly, making it easy to navigate and find what you're looking for. The search bar is prominently displayed, and the layout is intuitive, allowing for a seamless browsing experience.

Product Variety and Availability: eBay offers an extensive range of products across various categories. Whether you're looking for electronics, fashion, home goods, or collectibles, you're likely to find what you need on eBay. The platform also provides access to both new and used items, giving customers a wide selection to choose from.

Pricing and Value for Money: eBay is known for its competitive pricing, with many sellers offering products at lower prices compared to traditional retail stores. Additionally, the platform often features deals and discounts, allowing customers to get great value for their money.

Seller Reputation and Trustworthiness: eBay has a robust seller rating system, which helps buyers make informed decisions. Each seller is rated based on their past transactions, and customer reviews provide insights into their reliability and trustworthiness. This system ensures a safer and more secure buying experience.

Buying Process and Customer Support: The buying process on eBay is straightforward. Once you find the item you want, you can easily place a bid or make a purchase. The platform also offers excellent customer support, with a dedicated team available to assist with any queries or issues that may arise.

Shipping and Delivery: eBay provides various shipping options, allowing customers to choose the most convenient and cost-effective method. Sellers are responsible for shipping their items, and estimated delivery times are typically provided. However, it's essential to review individual seller policies for specific details.

Return Policy and Refunds: eBay has a comprehensive return policy that protects buyers. If you receive an item that doesn't match the description or is damaged, you can request a return and receive a refund. The platform facilitates communication between buyers and sellers to resolve any issues.

Security and Privacy Measures: eBay prioritizes the security and privacy of its users. The platform utilizes encryption technology to protect personal and financial information. Additionally, eBay has strict policies in place to prevent fraud and unauthorized access, ensuring a safe online shopping experience.

Mobile App Functionality: eBay's mobile app offers a seamless shopping experience on the go. It provides all the features available on the website, including easy navigation, secure payments, and access to customer support. The app is user-friendly and optimized for mobile devices.

Community and Feedback System: eBay's community and feedback system allow buyers and sellers to interact and provide feedback on their experiences. This system promotes transparency and accountability, helping users make informed decisions and fostering a trustworthy marketplace.

Overall Customer Satisfaction and Ratings: eBay has consistently received positive customer satisfaction ratings. With its wide range of products, competitive pricing, reliable sellers, and excellent customer support, eBay remains a popular choice for online shopping. The platform's commitment to user experience and security contributes to its overall positive reputation.

How to file a complaint about eBay?

Here is a guide on how to file a complaint about eBay on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, situated at the top right corner.

3. Writing the title:
- Summarize the main issue with eBay in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with eBay, including key areas of concern, relevant transaction details, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint, avoiding sensitive personal data.

6. Filing optional fields:
- Utilize the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint about eBay on ComplaintsBoard.com.

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Contact eBay customer service

Phone numbers

1800 322 9266 +1 (408) 376-7400 More phone numbers

Website

www.ebay.com

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Is ComplaintsBoard.com associated with eBay?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with eBay Customer Service. Initial eBay complaints should be directed to their team directly. You can find contact details for eBay above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about eBay. Discuss the issues you have had with eBay and work with their customer service team to find a resolution.