SunTrust Banks
reviews and complaints

Checked my account yesterday and was minus $58. 4 hours later it was $172! Checked my account and everything went through! You guys just want the $36 fees! I have direct deposit. Closing my account tomorrow! You guys are horrible! You want my money that bad? Have it! Would rather be at a bank that cared! All you want is overdraft fees! Take it! Thanks!

My name is Jose Manuel and i writing to see if you can give any piece of information about this issue on 08/03/2017 i was a victim of a wire scam by one of you account holders, i was intended to close a mortgage purchase and my realtor's account was hacked and i wire
$ 46, 538.54 to a account named GLAZY SUPPLY INC the local polices is investigating this and also the FBI, if you can please give any information according this my cell phone is [protected]
Thank You

Suntrust has been highly inconvenient. It is an awful banking service and I wish I never started with it. I have called over ten times and waisted multiple hours trying to figure out this stupid online banking system. They have told me they sent emails but I have never received any. They are waiting my busy time and I would not recommend this terrible banking service to anyone

My Name is Samuel Correa I am very upset i have a checking account with you as of yesterday i was over drawen on my accout I called to seewhy i was charged 5 overdraft fees she explained it and took four of them off and said they would be credited to my account. And told me all I owed was $76 and had to be paid by August 4. I asked her if any other fees will be on my account and she said no. I woke up to another 4 overdraft fees after an hour on the phone he said i had to paid i am not understanding this

I had my wife call due to some charges on are account to find them and Alex Cristales the Brandon, fl branch manager called to inform us that these charges were for giving deposits that were 121.45 and giving a teller 145.00(so I am being charged for giving me change.)I lost it he then told me just ask me to change like I should beg. When I lost it he said he was going to change it instead of saying this from the beginning. The following day my wife went to bloomingdale branch and asked a lady there Mandi Bordwell about this not telling here the situation she said that this was not right and looked at are accounts and said we had out dated accounts and she would look into helping us also.(due to I go to another bank for deposits over 5, 000 dollars on my savings because I get charge which has been for years) Alex againg never offered this when in previous asked him about this). THE FOLLOWING DAY MY WIFE WENT THRU DRIVE THRU TO DO DEPOSIT AND ALEX POPPED ON MONITOR AND BEGAN TO ASK IS THERE QUESTIONS ABOUT ARE CHARGES OR ANYTHING ELSE THAT SHE NEEDS TO ASK HIM! she said no and drove off in tears to return to my company to tell me what happened.
My wife also informed me when she tried to reach out to Mandi it was stated we were to deal with Alex! I shut my company and drove down to the branch to talk to ALEX . I started off I was not happy and he used bully tactics to deal with my wife after several words he just did not see my wifes point of view and ended up telling me that he would help me to withdraw my money so I could go to another bank and he was going to call the police. This guy has little man complex, he wants customers to beg for help... I then asked for his help before and he wanted me to applogize and when I did not for disrespected him he wanted to end this and call police. He should see it from wifes point of view but does not. HE THINKS MY WIFES FEELINGS IS A JOKE! I was offered number to his boss which took 8 attempts after he offered to get the number, I then walked out and called [protected]) sorry I do not know name but told this lady the story and she was going to look into everything/// I am writing this in anger because my wife and I have gone into Brandon branch numerous times to get are credit card control accounts fixed and ws told could not but when confronted Mandi about it it was fixed? after years!
it upsets me and I want this to go to top and not just someone at the bottom! HELP FROM TOP Jason [protected]
There is so much more to this story it just is hard to put into words and was recorded on two occasions!ALEX SHOULD BE VERY WORRIED ABOUT THIS

I was recently reviewing my records when I came to find that I was charged $77 on a $3.60 overdraft;
Including $.60 for an over the counter overdraft in side of the bank by a teller and an additional $3 overdraft from a pending ATM fee that the bank teller did not inform me of when giving me my supposedly available balance. The bank refuses to return the $77 even though their rule is anything under $5 will be waived. And the bank is also disregarding the fact that the bank teller is the person that caused the overdraft. The online app works slowly and does not give proper information far as available balances and apparently the banks computer system is just as slow. I would never refer anyone to this bank. I feel that my short time with them has been more than a bust. From day one when I called myself getting over draft protection I was lied to and still charged even though I have placed thousands in this bank they have probably taken more than I can count due to glitches in their own system. Please contact me at [protected] or [protected]@gmail.com

I was a customer for over three years. If your account had a single daily balance under $10, 000 they charge a $30 fee per month. They cancelled my business debit card without contacting me or providing any explanation. After multiple long phone calls to "customer service" they did not send a new debit card. When I called the branch, no return calls. When I went to complain at the branch I was begged to stay by the manager. The branch manager told me about another business account that only required $1000 balance with no fee--after they charged me the fee many times over the past three years! This bank is HORRIBLE! Regions is much better and much more responsive. I still cannot find anyone to write to file a complaint. There is no accountability.

The guy drive thru teller there today at 3:30 on 3800 S Semoran Blvd, Orlando, FL 32822. Is very unprofessional and rude. He has mad a snarky commet to me before about which lane to deposit my money in. Today there were 2 cars. The commercial lane so i chose the lane right next to it. Apparently it was such a big deal that the teller had me waiting for over 20 mins while he attended car after car after car who had arrived after I did. This is unacceptable behavior that he purposely chose not to do my deposits since I was in the wrong lane to him. No greating or acknowledgment and After the 20 min waite he proceeded to say "I know I told you before you need to use the commercial lane". With no apologies for my wait. Just a rude snarky comment.

I am tired of going inside or even the drive thru at this point because the length of time it takes to get waited on is lengthy and the attitude is not pleasant. The previous employees would greet you as you came through the door but the new staff doesn't even acknowledge you till they are waiting on you. Recently there was a change in managers and the service has become snail like. And due to the quotas I guess the company has set for up sells each teller takes 5 extra minutes with each customer . I get it. But when you have 1 teller on duty and a line of customers it can become very irritating. I am a personal account holder but my company banks there to. Time is money and your company is wasting my time and my companies money. The branch I am talking about is on HWY 55 in Durham NC.

I have $11, 600+ being held by Suntrust bank for nearly a month now. The funds were sent in via wire transfers and should have been made available immediately. They closed the account on April 28, 2017 and still have not given me my funds. I called this morning and spoke to 2 different individuals, one a manager and was told that they had no intent to send the money. They said I needed to contact the financial institutions that initially sent the wires. I asked what I was supposed to say as of course I had no account information and wasn't a client of those banks. I asked where the money was that was received, NO ANSWER. I asked if she was insinuating they had returned the funds to the originator and if that is why she was asking me to call those banks and she said she had no information regarding such. (confirmed no money returned) A suntrust Branch manager told me concretely MULTIPLE times that any funds coming in would be disbursed at the time of closing the account. She said I would have a bank certified check within 5 - 10 business days. Any and all Liability is now on Suntrust Bank. They are CRIMINALLY STEALING MONEY.

Today, 5/12/17, I went to the Suntrust Branch, in Douglasville GA. I needed to speak with a Customer Service Representative. When I walked through the door, there was only 1 teller working and 1 customer service representative who was already helping a customer. Two other women sat in their offices directly behind him. There was an elderly lady already sitting and waiting to see a representative. I asked her if she had been waiting long and she stated about 10 mins. There was no sign in sheet. Two additional couples arrived after me. The additional people that arrived began to complain about how bad the service was. We waited for almost 25 minutes sitting in the lobby and no one addressed any of us. I went to ask one of the women in the office Susen, Branch Manager if we could get some assistance. She advised she just got off the phone and would be out. She came and helped the elderly lady and then she came to get me. One of the services I needed was to make a deposit. Susen wrote out the deposit slip then slid it over the desk in front of me and told me to take it to teller. I advised her that I had already been waiting quite some time and now I was asked to go to another line. She said she would just do it but before she left, she told me "You need to learn to be patient". I advised her that I had been more than patient. When she returned with my deposit slip, she dropped it on the desk in front of me. She didn't have the decency to hand it to me in my hand. Customer Service should be practiced by all levels. I would have expect with her being the manager, that she would have better behavior than this and know how to treat people.

I went to the branch on 2774 Cobb Pkwy Kennesaw GA around 245pm and stood in line to wait for a teller. One teller was there and told the other teller to come assist me and she told her to hold up while she was talking to the other teller. I felt like I was invisible or not worthy for you all to take my money. Please help them work on customer service at that branch. I finally walked off and had to go 15-20 min down the road to another branch.

I call because my debit card has been declined. I was forwarded to a department (per the computer). Sat on hold for 15 minutes. They say I have the wrong department. It's for credit cards. They transfer me to an out of country representative waiting for another 5 minutes. They tell me that I have to hold for fraud protection since they put a hold on my card. They said they tried to get a hold of me. I keep my cell phone by my side 24/7. No call! I try to use my card and it is declined. #### and embarrassing! So, since I can't understand her and the phone is breaking up, I ask to speak with someone in America that can help me so I don't have to hold for another 15 minutes. So, she transfers me to an American line. Waiting 15 minutes. So, since the bank uses out of country customer service and they do not want to hire American's, I am finding a bank that does! Tired of waiting on hold, ####! Don't put a hold on my card because I use it once at the casino!

I am a business customer of suntrust on small pines drive in garner nc. in the past I have had a problem with brand new ones being given to me. they are very hard to deal with in the registers but that problem has seemed to get better after talking to the manager about it. now today when I went to the bank for my deposit and change order they couldn't even supply me with enough ones saying that only one person had a key to get to them and wasn't coming in til 12:30. really? the manager cant get to the ones? is that improper scheduling or what? im very close to switching banks but really don't want to go through the hassle.

When you call the 800 number to reset your password, deal with one of their stupid security triggers or set up access to your account or open a credit card, you are calling THE PHILIPPINES! Doesn't that make you feel safe about your personal data! No recourse in those people. How secure are they from DDOS attacks? It should be in their disclosures! Be warned. Now I get why so many phishing attacks come from there.

I applied for a mortgage back in June of 2016. It was a nightmare. In five months, I had five different mortgage loan processors. Each one didn't know what the previous processor did, so I sent information numerous times.

When I changed processors, I would not know for a while. I'd message the person I thought was my processor, and I would get an automatic response saying they were out until the next business day. NOT! Finally someone would contact me saying they were my new processor.

There were ridiculous delays. Each time I fulfilled all the requests of the processor, I'd get another list of "needs" until it was absolutely ludicrous. Then, after five months, my fifth processor says they need transcripts of the last two years of my income taxes from the IRS. FYI I had already sent them copies of mine, but my processor said this is required on all mortgage loans. Well, if it's required, why was this not taken care of five months prior!

Another processor had no idea what was going on, and said that before I could get my mortgage I needed to pay off my ex wife what I owed her for our house. The reason I was getting the mortgage was to pay her off! This is when I lost my cool and began yelling at the processor on the phone. I later apologised. Losing my composure is not typical of me, but it was overdue.

And still, here it is mid October, and no closing date has been set. I was told I needed to pay off a credit card before I could get the mortgage. The credit card wasn't even mine !

If you want to keep your sanity and not be driven crazy, stay away from SunTrust Mortgage.

on Aug 10th I had a balance of .46 cents in my account

On Aug 16th NETFLIX took out their charge of $8.64; overdrawing my account.

The Bank did not hold true on the overdraft protection, instead they charged me $36.00. Then, on Aug 22nd (5 days later) they charged me another $36.00.

When i called and inquired as to why I was not sent an email, and why I'm being charged another $36.00 for the $8.18 overcharge, all they would tell me is that it's their policy...

My Disability Check is a Direct Deposit, at a mere $1, 126.00 per month, I cannot afford such a rip off of funds.

I had sufficient funds to cover all expenses and Suntrust continues to make my account negative by putting Overdraft Fees on my account. I have called the local branch and the 800 number and they try and tell me that these fees were pending. Everytime I purchase anything I immediately look at my online account to see if the purchase amount was deducted and it clearly has been. Suntrust is manipulating my account and when I am in the positive they are charging me overdraft fees and when I call them they are trying to tell me that these fees are still pending. One day I look at my account and clearly charges have been deducted and the next day I am in the negative.

Please help me with this.

Thank you,
Deborah Seaman

Been customer for over 20 years and all those years got money orders at no charge. Suddenly they wanted me to pay $5 per money order. Not happening, I can take my cash out of their bank and walk across the parking lot to an Amscot that gives free money orders. On top of that I have discovered that other branches of Sun Trust will still give free money orders. So it is not a company policy and they simply do not seem to care about a customer who has been loyal to them for over 20 years. By the way, I am a 67 YO widow on a fixed income and I suspect that if I ever get robbed going from Sun Trust to Amscot to get free money orders I will have a pretty good case for suing the bank.

For over 3 years, I have been using this branch for the business that I manage. I have 3 separate income based rental HUD properties for Seniors. That computes to a security deposit account as well as a rental account for each. I also pay my own personal car payment to Sun Trust. A little over a year ago, they hired a new teller who refused to cash my petty cash checks if I did not pay them $7 service fee. I spent nearly an hour in the office of the branch manager at that time & he instructed this teller to cash the petty cash checks. Now there is a new branch manager. She, herself has cased these checks for the past 2 months. Today this same teller started in again about a service fee. I waited a long time for the branch manager to talk to me, I asked her if she remembered cashing these petty cash checks for the last 2 months & she said she did. Yet, I could not get them cashed! I deal with more than one branch as my properties are close to different ones. I have NEVER had this problem before. This particular branch is not only not customer friendly, they are customer unfriendly. They do not smile at you, talk to you, have communication with you. They stoically stand behind the counter to do the teller business. When I walk into a Wells Fargo bank that has my personal accounts, I am greeted, folks smile, I am treated like they really care. Sun Trust needs to teach their tellers how to treat their customers. I have never been treated so poorly trying to do business with a bank