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Sunscape Dorado Pacifico in Ixtapa / charged for not staying there

1 Ixtapa, United States

My husband who was a disabled Vietnam veteran shot & killed himself. I badly needed to get away. The website says stress free so I chose Sunscape Dorado all inclusive. When my friend Mary & I arrived it was so loud & crowded. Went to concierge & she said it was not unusual to have 200 kids. We did not unpack. Went to front desk said it's to loud. Called Expedia & they moved me next door to Emporio. Expedia said they would request refund. After the hardest, sad, bad year I am now faced with a financial hardship. Had to pay Emporio $2100 & Sunscape $2756.21. Please help me.

Te
Jan 5, 2019

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