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Herbal Remedies USA
Herbal Remedies USA Customer Service Phone, Email, Contacts

Herbal Remedies USA
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3.4 15 Reviews

Herbal Remedies USA Complaints Summary

9 Resolved
6 Unresolved
Our verdict: With a good resolution rate, Herbal Remedies USA generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Herbal Remedies USA reviews & complaints 15

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10:22 pm EST
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Herbal Remedies USA took my money and still no order received

I placed an order with herbalremedies.com over a month ago and still have not received it. I emailed them twice and no response from them. I called them today and was told my items (3) were back ordered and would not have them for another two weeks at least. First of all, why no email right away to tell me this? Second, why would it take any company so long to get my order to me?
I ordered from them a long time ago and never had a problem so why now? And their customer service is just ridiculous .. I asked
to speak to a supervisor, the guy didn't say anything, just sent my call to another number where I got a recording and left a message and of course no one has called me back. Now I am finding all these other complaints about them and feel like I also
am getting ripped off and I can't understand how or why they can still be in business. How can they get away with this? I can not afford this, .. I may as well have thrown my money in the trash. I finally said to just cancel the order then I am told it will take two weeks to get reimbursed.
I will NEVER order from these people again and want to tell anyone reading this to STAY AWAY from herbalremedies.com

Read full review of Herbal Remedies USA and 2 comments
Update by howcanthisbe@
Jan 26, 2012 7:39 pm EST

They told me two weeks to get my money back...NOT~~ I have filed a complaint with BBB and all of you should do the same.
These people are CROOKS and need to be STOPPED

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dave leppek
Southampton, CA
Jan 15, 2014 12:06 pm EST
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orderd product took money have never seen product

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Kari Thyne
Washington, US
Jan 04, 2012 6:26 pm EST
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The people behind herbalremedies.com are crooks! Because my order was under $50, I cannot dispute the charge through Visa. I've found no way to contact a human being at the company, and my three online requests for assistance remain unopened and unanswered. I am so sorry that I didn't research this company beforehand, but they looked legit. I shop online all the time, and this has not been typical of my experiences. BE WARNED: DO NOT DO BUSINSS WITH HERBAL REMEDIES!

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7:32 pm EST
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Herbal Remedies USA Took Payment, Never Shipped Product

I ordered some products for cats online at their website. They took payment for it the next day. Now, 7 weeks later, still no delivery. I tried emailing them. I called the 866 number, but they removed access to Customer Service and refer everyone back to the website to submit complaints. Their phone numbers states they respond to email inquiries within 24 hours. Two days later, still no reply. I submitted a lost order complaint via their website. Now, that I have seen this site and the very long list of complaints, I can't seem to understand how they can still be in business. Time to contact the BBB.

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dazedandconfusedagain
, US
Mar 03, 2012 1:43 am EST

I ordered one product from Herbal Remedies and saw where the transaction posted to my debit card. After 2 weeks of no delivery, I called Herbal Remedies and could not get through to a human. First their phone was busy, then it went to a recorded message, then it said you couldn't leave a voicemail because it was full, so I went back to my debit card website and they had removed the PENDING debit charge so it never went through. Avoid these crazy people! Obviously something isn't right here...probably some Nigerians...gee I'm glad they now have ALL my debit card info huh?

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7:24 pm EST
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Herbal Remedies USA No product and no refund when asked.

I placed an order for the product "Hoodia" in August and nothing came in the mail over the next 2 months. I have never received anything since the order was placed. I then requested a refund for the $59.74 (Ticket# 145405) on October 5th and was informed it would be done in 1-2 billing cycles. This was ignored and I have not yet received the refund. On November 17th and December 2nd I was again informed they were going to take 1-2 billing cycles. It's now obvious to me that herbalremedies.com is a scam and I will be reporting them to various federal agencies and watchgroups.

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Is Herbal Remedies USA legit?

Our verdict: Herbal Remedies USA's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate Herbal Remedies USA's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

Herbal Remedies USA earns 62% level of Trustworthiness

Good Credibility Notice: Herbal Remedies USA rated around 62% by Complaints Board. Generally safe, but exercise caution in information sharing.

We found clear and detailed contact information for Herbal Remedies USA. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Herbalremedies.com you are considering visiting, which is associated with Herbal Remedies USA, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the herbalremedies.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Herbalremedies.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The herbalremedies.com may offer a niche product or service that is only of interest to a smaller audience.
  • SSL check indicates that the certificate is not valid, it means that the connection between the server and browser is not secure. We strongly advise against visiting this site or providing any personal or financial information. If you have already done so, we recommend taking immediate action to protect your information.
  • Herbal Remedies USA protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Herbal Remedies USA. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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12:07 am EDT
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Herbal Remedies USA Non shipment of product

I ordered product from these people and they promised a 3-6 business day shipping window. They have not shipped my product as of yet and have not responsed to my 3 e-mails asking where it is. Their phone system does not allow you to leave a message or speak to a human being or leave a message. If you click on your order status you get nowhere so there is no way to contact them. DO NOT BUY FROM THEM! I filed a complaint with the Better Business Bureau. It notes on their website that they are a member but that is false.

Read full review of Herbal Remedies USA and 3 comments
Update by Nige24
Aug 20, 2011 6:04 pm EDT

Make sure you file a complaint with the Better Business Bureau. They got back to me in 1 day, sent these fools an e-mail (which you know they will not respond to) and will follow up. I also plan to file a complain with the New York State Attorney's Office as well.

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spoiledbabydoll
Cincinnati, US
Aug 25, 2011 5:47 pm EDT

Wow quick update! I was sent a return ship label by email, but had to call them again to tell them my printer was down. The Guy Chaz told me to consider the order a GIFT! Favor Lord :). Keep persistent efforts going. And a sidenote the number you call to place order can look up existing orders also. Press #2 and there will be like a 5 minute wait before a live person comes on.

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spoiledbabydoll
Cincinnati, US
Aug 25, 2011 4:58 pm EDT

These people at herbal remedies are a joke. After canceling my order a month ago after recieving no info from them, and getting a charge back from my CC company, these clowns actually shipped my order yesterday and I received it today. I was able to get in contact with them (funny right) to discuss what to do with this order. Lol I'm trying to be honest with the scammers and the Guy is quick to want to send out a return shipping slip. But haha the jokes on them... they will get the order in about a month or so when I feel like sending it back to them lol.

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Jai2
Atlanta, US
Aug 20, 2011 5:55 am EDT

100% accurate. Not only did I NOT get my items I have emailed them 4 times to no response and when I enter my sign in info it does not acknowledge my email or password (the same email the send me their bogus specials to every day) also if I click on "forgot password" it will tell me that it is being sent to my email momentarily...I'm still waiting on that one. They are crooks, I am charging them back and closing that debit card. A person would die waiting on the miracle herbs. syckoooos.
Jai

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Herbal Remedies USA Never received goods purchased

I placed and order for a few items. I was charged the full amount and never received the items I was supposed to. There is no way of contacting anyone at this company. Big mistake, I should have looked into who they are before making a purchase. I will tell everyone I know what a shady company they are. If we all spread the word about these .com companies that rip people off they will be out of business soon enough. Now I will have to take it up with my credit card.

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David W. Pitts, M.D.
Russellville, US
Jun 27, 2011 10:19 pm EDT

I made an order to herbalremedies.com for a colloidal silver generator and silver rods for a total of $107.92 on March 14, 2011 that was charged to my checkcard. I never received the order or any explaination for not receiving it. I called multiple times only to hear a recording. I emailed them, attempted to contact them through their internet site to no avail or response. Now I see I am not the only one ripped off by these crooks. BEWARE DO NOT DO BUSINESS WITH THIS COMPANY! Dr. David Pitts, M.D.

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8:53 pm EST
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Herbal Remedies USA Non refund of funds, order fulfillment

On [protected] an order was placed in the amount of $112.95. It was our 6th order placed with the company beginning in July of 2010. As of this date, [protected] no order has been received, no refund has been made for our latest order.

We placed a cancellation on Feb.14th, contact was made with Chaz Hall '[protected]@mothernature.com' who you reach by calling [protected] then pressing the option to place an order. No other numbers seem to work.

Per the conversation an hour ago with Chaz (again he is the one answering the phone) he revealed that our funds will be deposited in another 7-14 days, in spite of a previous e-mail received from him on 2-14 telling us that it would be 3-5 business days to see a refund reflected on our account.

The order prior to this one had a back order product, other items were shipped but we have only discovered today they did not credit us the $10.46 for what was not received. At this point we are out $123.41 with no products still.

There are multiple complaints with this company...BEWARE!

In reading other complaints they have multiple addresses and dba (doing business as) Chaz's e-mail address (included above) is Mother Nature.com. In doing a search of that company the about us info is the same given on the Herbal Remedies site.

Will file complaints with The Better Business Bureau then heading to the bank to launch an investigation for fraud from that end.

This company is indeed operating unethically.

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Lynnda
Lake City, US
Jun 03, 2016 8:26 am EDT
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I received part of my order in a timely manner. The 2nd half (the more expensive half) I was told it was on Back Order. After waiting about 35 days I requested a cancellation. I have heard nothing. I have left my phone number three times and requested a call back. There is no number to call to get a person to discuss this with. My cancellation is listed as open. On the web site they say you will get an immediate refund, this is a lie. I will never do business with them again.

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ANGRY BUYERS
, US
Jun 03, 2016 8:26 am EDT
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ORDERED LAST 10/21/11, THEY AUTOMATIC CHARGED MY ACCOUNT, BUT UNTIL NOW 902/13012) THE MERCHANDISE HAVE NOT BEEN SHIPPED...THAT WEBSITE NEEDS TO BE SHUTDOWN! A LOT OF PEOPLE WERE COMPLAINING AND THEY COULD GET AWAY WITH IT. NOT FAIR AT ALL!

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Unhappy robbed
Port Neches, US
Jun 03, 2016 8:26 am EDT
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I placed an order in November 2011, they took my money and I have not received any information from them. It is now January2012 and I have not received my order. I called their phone # and I just get a machine that gives you the runaround. You cannot talk to a person or even leave a message because it is full. DO NOT DO BUSSINESS WITH THEM!

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HONBEA
Simpsonville, US
Jun 03, 2016 8:26 am EDT

I ordered some capsules and when they arrived, the bag was wide open in the box, so I emailed them through their "question and returns" system, but no response. Then I emailed them again via their email address according to the website and they have yet to respond. DO NOT BUY FROM THIS COMPANY BECAUSE ONCE THEY HAVE YOUR MONEY, THEY WILL NOT RESPOND!

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JacK54
, US
Jun 03, 2016 8:26 am EDT

Ordered heel lift on August 10th, web site said delivery in 3 -6 business days. Heel lift arrived August 24th.

Wrong size - sent large, I ordered medium.

They do not respond to e-mail. I have sent seven follow-up e-mail requests. The phone numbers are busy all the time.

I need the heel lift to balance a brace on my left leg.

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herbal rememdies
LaVista, US
Feb 05, 2011 1:27 pm EST

i ordered from this company weeks ago and have never received by product. this place is a scam. i want my stuff or my money of my credit card

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UNHAPPY DUTCHMAN
Liberty, US
Jan 24, 2012 3:37 pm EST
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CHARGED MY ACCOUNT BUT THREE MONTHS LATER STILL NO PRODUCT.

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ANGRY BUYERS
, US
Jun 03, 2016 8:26 am EDT
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You are so right, I've order last 10/21/11 and up until NOW (02/13/12)! I have not recieved anything yet. The 800 number and the CONTACT US at their website does not do anything. I am so frustrated. As I was checking at their system, it was NOT! even shipped. I need them to return my money or how are we going to get their attention and close their website, so no one will get victimized again!

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Jamie Lane
Fountain Inn, US
Jun 03, 2016 8:26 am EDT

Did you ever get a resolution? I have the same problem going on.

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Jamie Lane
Fountain Inn, US
Jan 04, 2012 10:12 pm EST

I have the same situation going on. I placed my order on 10/29/2011 and have not recieved it nor gotten a response from my support ticket inquiring about the status. I can't get anyone to answer the phone either. Have tried several numbers and extensions. I called my bank today and they want me to wait the full 90 days before they file a complaint. Did you get any resolution after filing a complaint through your bank?

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8:13 pm EST

Herbal Remedies USA Bad customer service

Sunrise Herbal Remedies, Inc. and its owner Valerie Hawk-Hoffman will make full refunds to Coninecticut consumers -- a total of $88, 000 -- settling a state lawsuit alleging unwanted deliveries and abusive collection practices.
Connecticut Attorney Genral Richard Blumenthal sued the company and Hawk-Hoffman in 2007 on behalf of Department of Consumer Protection (DCP) Commissioner Jerry Farrell, Jr. More than 370 consumers have filed complaints about Sunrise Herbal -- also known as Sage Advice, Inc. and Herbs and Teas -- with Blumenthal’s office and DCP.
Hawk-Hoffman and her company agreed to a settlement ensuring full restitution to all consumers who complained to DCP and Blumenthal’s office. She and her company denied any wrongdoing in the settlement.
“This settlement guarantees full restitution -- 100 cents on the dollar -- for as many as 400 consumers who allege Ms. Hawk-Hoffman and her company sent and billed them for products they never ordered, ” Blumenthal said. “Some consumers who placed a single order alleged they instead received monthly shipments. Others complained of signing up for once monthly deliveries only to be sent products two or three times a month. Still others complained of difficulties in canceling orders, as well as allegedly abusive collection practices for moneys they said they did not owe.
Sunrise Herbal and Hawk-Hoffman sold herbal products at seminars, over the phone and on the Internet, saying the items provided a wide range of benefits, including increased energy, stress relief and an improved love life.
The herbal packages cost $40 to $129 each. A majority of consumers told Blumenthal’s office and DCP they believed they were buying one order, only to be signed up for regular shipments. The average consumer estimated their loss at about $200.

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Herbal Remedies USA No way to contact company

Company took my order and my money but provided no information re: shipping, tracking, etc. When I tried to contact them to check the order status, I found that there is literally no way to contact a human being. Their phone number goes to a pre-recorded message saying to contact them on their website. You have to have a login/password to send them a message and, if you don't already have one, they say to click on "forgot password" to get a temporary account you can use. I tried this 5 separate times and it never worked. After much clicking and circling around their website, I was able to access a form to submit a question. I filled out the form in it's entirety and, when I clicked to submit it, was told an internal error was preventing it from being sent. So, I can't call them and I can't contact them on their website? That seems more than shady to me. I filed a dispute with Paypal to get my money back and still never heard from them, not even via Paypal. Finally, I received the items I ordered but have yet to receive a shipping notice (promised by the site when the order was placed) or any response to my PayPal dispute. There is no way this is a legitimate, professionally run company. Avoid them like the plague.

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Tiffena simmons
Detroit, US
Mar 03, 2011 4:40 pm EST

I had this very same problem and I have used them many times before and thought that I could trust them but I will never order from them again in life. I have never known a company where you could not reach a live person even if that person gave you the run around at least you had the chance to speak with a person. I sent several messages and only got response to one and it took almost a week for them to do that. So I say never again all it takes is once with and my money!

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Herbal Remedies USA BUYER BEWARE

I placed an order with them on 9/6/2010, they immediately deducted the money from my bank account, but I did not receive my order until 9/18/2010. Then when I finally received my order, it was missing 11 items even though the packing slip & automatic email they sent both said everything was in the shipment. I mean, I could understand that a little better if it was a huge order (it was only about 25 items) or if it was only 1 or 2 items missing, but how could you possibly overlook almost half the order?!? I immediately contacted them, which by the way, you can only do through their website. Their 1-800 number is only a recording. Well, I started emailing them about the missing items on 9/18/2010 (I lost count of the number of emails I ended up sending) and did not receive a response until 10/6/2010! They said in the email that they would issue a refund and today is 11/18/2010 and I'm still waiting for my refund! Every time I email them they say they will send a request for the refund to their accounting department, but nothing ever happens. I'm not sure what my next course of action will be, but I just wanted to warn everyone out there about this very crooked company. Tell everyone you know to stay away from herbalremedies.com! I know I am.

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feel rooked
Steinbach, CA
Nov 26, 2012 1:00 pm EST

Herbal remedies.com just ripped me off ordered oct 12 2012 and have receive confirmation oct 13.Product has not arrived and they have no one answering calls.How can i get money back?

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Herbal Remedies USA Dishonest; scammers

Placed order online on 4/25 and had it confirmed as in stock. Never informed me in any way that they then changed order on 4/27 to a backorder until 5/8.

They do not have any kind of telephone customer service--what does that tell you about them? The only way to contact them is by leaving a message on their website. If you attempt to cancel a backordered item using their online customer service it just keeps returning you to messages that say that once an order is in the warehouse it can't be cancelled.

Truly awful and transparently dishonest and bogus business practices. If they've stiffed you, too, report them to the Better Business Bureau in NYC, Ft. Collins, CO or Wyoming.

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Thinkovercomer
Sherman, US
Aug 08, 2011 11:30 pm EDT

I ordered something on January 10, 2011. The item I ordered was also listed as in stock. I ordered from this company because they had a promised ship date of 3-7 days. Apparently the item was changed to back ordered without contacting me. They took the money out of my account the day after I placed the order. I never received the items, nor have I received a refund even after being promised many times that it would be forthcoming. I've sent them one more email to tell them I will forward this information to corporate heads. I can only assume at this time that this company has stolen my money. I even went in and wrote a very negative "review" which they posted for 1 day, then it was removed. Wish I had seen this befoe I ordered from them.

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Herbal Remedies USA fraud scam

Be aware!
herbalsemedies.com is also
Herbal Remedies USA LLC and has a smoke screen of addresses and locations:

322 7th ave NY, NY 10001 AND

8020 S. County Road 5, #100
Fort Collins, CO 80528 AND

225 N Wolcott St
Casper, WY [protected] AND

6540 Riverside Dr
Dublin, Ohio 43107
Please share and post on other sites!

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Denine Kirby
Philadelphia, US
Jul 27, 2010 9:34 am EDT

I placed an order with HerbalRemedies.com on June 7, 2010. I did not receive my order in the mail until after June 22, 2010 . My order was delayed several times due to "out of stock items". Unfortunately, the only means of communication is via the website, so I contacted them several times to ship my items without the out of stock items as I needed my order rigyht away. They finally sent my order. The delivery tracking says that it was to be delivered via Fedex; however, it was delivered to my local post office and then I have to go there to pick up my package. Strange! I have never experienced such a shipping situation: Fedex to PO? and not directly to my home? Once received, one item was missing. It took a month to get my refund for this one item! The out of stock item was supposedly back ordered and was shipped to me, but I never received it. No trace of it whatsoever! I am still trying to get my refund for this additional item. I wish that I would have researched this company a bit further before placing my order and it was a large order of over $100.00. I write this to hopefully let others know to be cautious when ordering. There is too much competition out there for these products to waste your time and money from this company. Consumer Beware!

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Herbal Remedies USA Thieves, Stole my $

DONT BUY ANYTHING FROM THESE PEOPLE! WE RETURNED A PURCHASE 7 MONTHS AGO AND STILL HAVE YET TO RECEIVE OUR REFUND, EVEN AFTER THEY CONFIRMED THE RETURN AND THAT IT WAS DONE TO THEIR STANDARDS. THEY SEND YOU FROM ONE EMPTY VOICEMAIL TO ANOTHER, THEY DONT HAVE A CUSTOMER SERVICE DEPARTMENT, IT IS A FAKE VOICEMAIL WHICH IS NEVER RETURNED. I HAVE FILED COMPLAINTS WITH THE NY BETTER BUSINESS BUREAU AND WITH MASTERCARD!

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nopassivefool
, US
Feb 13, 2010 1:10 pm EST

Be aware!
herbalsemedies.com is also
Herbal Remedies USA LLC and has a smoke screen of addresses and locations:

322 7th ave NY, NY 10001 AND

8020 S. County Road 5, #100
Fort Collins, CO 80528 AND

225 N Wolcott St
Casper, WY [protected] AND

6540 Riverside Dr
Dublin, Ohio 43107

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Herbal Remedies USA Scam

Herbal Remedies.com is a scam.
They took a month to fill a simple order, screwed
it up, overcharged me, and then "Arthur" hid like a coward
and avoided 20 phone calls.
If you try myvitanet, com, it is the same company,
equally cowardly, same recording on phones.
AVOID HERBAL REMEDIES.COM and
MYVITANET.COM AT ALL COSTS.
If you have ordered something from this company before
and received it, I would not ingest it.

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Displeased patron
Sharpsburg, US
Jun 25, 2012 1:57 pm EDT

I ordered several products from this company, never have recieved the items I purchased, purchase price was 73.00 ... I live on a limited income, the items I order is an item that my husband takes for prostate problems and this one product absolutely helps, and t come to find out the company that this product comes from discontinued the product... so I kept trying to get in touch with this company... PLEASE BE INFORMED! THIS COMPANY WILL TAKE YOUR MONEY AND NOT GIVE YOU THE ITEM OR ITEMS YOU PURCHASE... BUT THEY WILL KEEP YOUR MONEY! DO NOT i REPEAT DO NOT TRUST THIS COMPANY...! SO SO DISCOURAGING! I will never trust this company or any other company that I can not talk to a person... just a message board! get real.. BBB should shut this company down!

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Ana11
San Bruno, US
Dec 05, 2010 7:27 am EST

Hello This people are fraudulent i place my order 3 weeks ago and don't receive my order yet, i call at the phone only the answer machine and the mails don't exist they only take our money and don't send you order also the shipping fees, Please somebody can tell me what can i do
Herbal Remedies
322 7th Avenue
New York, NY 10001
e-mail us at information@herbalremedies.com.*
Fax us at: [protected]-994-0316
Other Email Addresses:
abuse@herbalremedies.com
help@herbalremedies.com
sales@herbalremedies.com
# You can call the following telephone number: In the USA Toll FREE [protected]-[protected]-[protected] (Customer Service Hours: Monday - Friday 9:00 am to 5:00 pm EST).

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CanadianCustomer
, US
Jan 21, 2010 3:53 pm EST

Can't anything be done about this company? They have scammed me as well, and are dodging my attempts to contact them.

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Herbal Remedies USA Poor service, fraud

I ordered a knee support. It was supposed to take 3-6 business days. When it came, 16 days later, it was the wrong size. I sent it back at my expense, ordered another. Again the wrong size. I called. They sent a 3rd, again wrong size. It has taken 2 months to credit the first one. Now they claim I was never charged for any others. But I have a credit card statement showing I paid for the 2nd one. I will turn it over to my credit card company.
Do not do business with these people. They are rude and obviously no not know what they are doing. Besides every call puts you on hold for at least 30 minutes

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felicita71
Fresno, US
Jun 19, 2009 5:52 pm EDT

I also ordered something from www.herbalremedies.com 2 weeks ago. The order was canceled the day of the order and I have yet to see a refund!

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Herbal Remedies USA - They can't be trusted

I used the information provided by the search to find the product pressure control under the heading of rauwolfia where to buy supplements. The product they listed did not contain the ingredient I was looking for when I called the company they informed me to send it back to them but when I asked them to issue a call ticket for the item they got nasty with...

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