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Sunrise Ford / Rip off

1 United States Review updated:

Biggest rip off dealership I ever dealt with. I've been going there for many years, but only when I had to for dealer service because they are close to my house. I recieved a $500 gift card to use for service or car purchase. First of all when I get there, the service advisor is sitting in her cubicle texting on her phone and totally ignoring me. Finally after a few minutes she turns around and asked if I'm being helped (duh). I needed some work done on my expedition and when I presented the gift card, they would not honor it. They told me that the gift card doesn't apply for the work I did (of course). When I told them I'll pay with my credit card and then dispute the charges, they would not release the car to me unless I paid cash. I intend to take this to small claims to get my money back.

When I told the manager that they lost a customer, his reply was OK.

I would recommend Vista Ford if you ever need service or to purchase a car. Vista Ford's service and sales people are great.

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  • Al
      2nd of Apr, 2010
    0 Votes

    How can a service department that treat people like that and be in business Something is wrong with Ford itself that allows the dealership to treat and abuse its customers

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