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1.0 10 Reviews

SundanceCatalog Complaints Summary

0 Resolved
10 Unresolved
Our verdict: Engaging with SundanceCatalog at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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SundanceCatalog reviews & complaints 10

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C
6:40 am EST

SundanceCatalog Catalogs

Don't ever give them your address.
My bad, I gave it to them to get a refund, now I don't know how to get rid of their endlessly arriving catalogs. By this day I got 30 catalogs from them and I feel it's not the end, it's only the beginning of this mess. So tired of it.
And no, contacting customer service doesn't help. They say they deleted your address, but then you find their catalog again. Again. And again.
What a nightmare!
I will never order anything from your stupid catalogs, it's just a matter of principle.

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MnCustomer
Minneapolis, US
Dec 01, 2017 12:24 pm EST

What you could do is to regularly order from them; then return everything. Then, call and complain about something to their customer service manager. You could do as I did, and point out to her that you do not appreciate her speaking to you as she would an employee, as you are a CUSTOMER. This is what I did. She subsequently (immediately) cancelled me as a customer, and I stopped receiving catalogues. Not by choice, but that is what happened. The trade-off would be that you cannot/may not be able to order their merchandise, but at least you won't have to worry about receiving catalogues anymore!

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V
8:27 am EDT

SundanceCatalog Terrible service and staff

I am so angry and I will never buy anything from them again! SundanceCatalog are the worst people and I don't want to deal with them in the future. I was promised a discount as a first time customer and did not receive it. They charged the full price and when I contacted them and told about the discount they claimed that they never offered me anything. Their rep was really nasty and he refused to give me their manager's contact details. It took me a lot of time and nerves but I finally was able to reach their manager and got my discount.
These people don't keep their own promises and I hate the fact that I had to deal with everything myself! I never had such a terrible service! Avoid!

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MnCustomer
Minneapolis, US
Apr 20, 2017 4:32 pm EDT

I completely agree. I have never encountered such terrible treatment of loyal customers by any other company. They will cancel you as a customer if you return too many of their items, even if you've been a customer for years. Their customer service manager appears to treat men and women differently. She will tell you that returns are very costly to process, but the customer pays shipping to and from, and it is not cheap for small packages such as jewelry, which means they are probably making money from the shipping. I have actually had, on more than one occasion, had them pretend to take and process an order, and then they didn't do anything; I never received it (I guess they think it acceptable to lie to someone on the phone), which makes them appear to be sadistic. So weird. They have the use of the customer's money until their long returns process is finished. As someone else commented, we can't believe that someone like Robert Redford would continue to be associated with this company. They basically appear to blame the customer if he/she doesn't like the merchandise, which is a ridiculous notion. Over the years, I have purchased multiples of the same item for family and friends, and now feel that I need to tell every one of these people to never shop with Sundance catalog, so that none of them ever need feel as foolish as I have to have trusted that they have any regard for any customer.

ComplaintsBoard
J
9:49 am EDT

SundanceCatalog I do not recommend this website

I have ordered some clothing from SundanceCatalog online store and when I received my order I was very disappointed with the quality. Items looked absolutely nothing like pictures on their website and were not worth the price. When I contacted SundanceCatalog customer service they said they were ready to refund my money if I was that dissatisfied with my order. So I sent everything back hoping to get a refund but since then heard nothing from them. They do not reply, they did not refund me and I have no idea what is going on. I do not recommend this site!

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Is SundanceCatalog legit?

Our verdict: Complaints Board's thorough examination reveals SundanceCatalog as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, SundanceCatalog stands out for its commitment to quality and security. Clients considering SundanceCatalog should delve into its customer service record to gauge compatibility with their expectations.

SundanceCatalog earns 91% level of Trustworthiness

Perfect Trust Endorsement: SundanceCatalog achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for SundanceCatalog. The company provides a physical address, 8 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

SundanceCatalog has registered the domain name for sundancecatalog.com for more than one year, which may indicate stability and longevity.

Sundancecatalog.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Sundancecatalog.com you are considering visiting, which is associated with SundanceCatalog, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

SundanceCatalog website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While SundanceCatalog has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the sundancecatalog.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to SundanceCatalog. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
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5:04 am EST

SundanceCatalog So disappointed.

I ordered leggings from SunDanceCatalog as a gift for my sister and when they finally arrived the size was incorrect. So I contacted their customer service and asked for a bigger size. After I sent the leggings back I was promised to get an exchange within 7-14 business days. Then they just refunded me and never sent a bigger size leggings. I'm glad that I got my money back, but my sister really liked the leggings and was very upset. I'm very disappointed and I guess I'll never order anything from them again.

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L
7:42 am EST

SundanceCatalog Really bad company

I received a catalog from Sundance and ordered over $800 worth of clothing and footwear. I also spent $30 on shipping. I received my order, but had to send everything back because everything I go was horrible! I can't believe I spent $800 on those ugly looking things. They sent me the wrong sizes and everything was made from cheap material. I called them and told about my decision. But their agent very rudely responded that they will accept anything back. Very rude customer service agent! But I did not care about what he said, so I bought a huge box and sent everything back to them. We were arguing for two month, I think. But I finally got my money back! But it was a real nightmare and headache! I bet all those positive reviews are fake! This company does not understand their customers. I think this company should not exit!

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6:01 am EDT

SundanceCatalog Still no order. Problems with the delivery

People, stay away from the company www.sundancecatalog.com. I have ordered two gifts from them, but I indicated that I needed them within one week. And the seller replied and confirmed the purchase, and he told me that the order was sent on the same day. But in the end of the week, I received nothing. How is it possible? Please, help me to solve this problem, because the seller suddenly stopped to reply to my emails.

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3:41 am EDT

SundanceCatalog I got wrong size of the shoes and haven't received the lamps

I ordered shoes and two lamps from the company www.sundancecatalog.com. I received the shoes, but the size was wrong. I waited for the lamps, but the seller hasn’t provided them. I sent emails, messages to the customer services, but no info. I have no idea when I will get the order, because I’m afraid that the order won’t be in good condition. Help me to reach these people.

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K
8:00 am EDT

SundanceCatalog Awful quality and things. I didn't get the refund

Don’t buy from the website www.sundancecatalog.com. I placed large order on the website and paid about $30 for the express delivery, but these jerks provided horrible and poor-quality things. I spent another $30 for the return postage, but these jerks still haven’t returned my money back. These people are scammers and liars, who take money and provide bad-quality things. Please post your comments about this company.

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2:59 am EST

SundanceCatalog Seller delivered only wrong size of earnings

I ordered boots and earnings from the company www.sundancecatalog.com. I was so upset, ‘coz the seller delivered only earnings, but no sign of boots. As well as the size of the earnings was completely different as it was mentioned on the website. I started to send emails to the seller and asked about my boots and I wanted to change the earnings, but this scammer refused to change the order and stopped to communicate with me. The worst company ever, so avoid these ### and post comments about your experience with them.

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S
7:13 am EDT

SundanceCatalog I still haven't received refund

I bought a ring for my wife from www.sundancecatalog.com. It was ugly and the size was wrong. I sent it back, and the seller informed me that within 4 days I would get money. Blah-blah, and it was 2 months ago, and I heard the same rubbish from them. Don’t waste time and money on this website. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

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Jake Fantom
Charlottesville, US
Dec 31, 2014 6:26 pm EST

They are a very low-class company. The earrings I ordered were a third the size they claimed, tiny, flimsy pieces of garbage. I wrote a review that simply stated the facts -- and they rejected it as not meeting their guidelines. In my opinion they are scam artists, nothing more.

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MnCustomer
Minneapolis, US
May 24, 2014 7:08 pm EDT

I also had bad experiences with this company. I took advantage of sales and free shipping promotion, and for the most part, bought jewelry from them, but as you know, this is a unique type of product, in that it can look completely different when you receive it. If I could see it in person first, I would be able to tell right away whether it is something I want to keep. At any rate, I found that 75% of their jewelry, when I received it, was unacceptable (to me). I nearly always let them know the reason I was returning something, and always always tried to make my return as easy as possible for the person checking the return back into stock. I shopped with them (they were one of only a handful of companies with which consistently shopped online) for about 12 years. Then, they started doing weird things like sending me an item that I did not order (nor was it in their catalog), then acting like I did it (what, to scam them?). Then, their customer service service manager sent me a letter pointing out how much I had spent with them, and how much had been returned, but nothing saying what I had done wrong, nor what I was to do in the future. Very weird. Then, I had multiple people, at Christmas time, "pretend" to take my order, but not process it (I thought that I had all my holiday gifts ordered). When I called them, they still pretended that my order was on its way, but it never arrived. If I returned too many items, they could have told me, and I would have corrected my behavior, but they did not. As I said, I did what I thought they wanted, and took advantage of their promotions. I have a feeling that Tamara Gold's (their customer service manager) performance is measured by the number/amount of returns, so she chooses to cancel customers who return too many items. I have a limit as to how much I am willing to spend on an item, so I wait until items go on sale (and there's always a reason that an item is on sale, and if no one orders it, sometimes their sale mdse can be on their site for years, and that's fine, but it is just sitting on a shelf). I have never been treated in such a strange fashion, by any company. This is how they treat loyal customers. I also suspect this is one of those companies that may have a lot of internal office politics going on.

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Phone numbers

+1 (800) 422-2770 +81 005 3116 0449 More phone numbers

Website

www.sundancecatalog.com

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