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Kindly note we booked into the Wild Coast Sun to celebrate my dad's 80th birthday on from the 13th July to 15th July.
We had booked 2 rooms 435 and 444. When we got to reception we requested for both rooms to be close by which was granted.
We drove 2 hours from the Durban and dad needed to rest a bit. When you got to the room his bed was not made, it was about 5:30 PM. The bathrooms was not cleaned as well.
I requested to speak to the house keeping manager, someone came through and saw the bed not made nor was the bedding nchanged from the earlier guests that had checked out. She even saw the shower dirty.
The bedding was then changed and they cleaned the shower.
The 2nd room that was booked under my sister V Chinnathambi, the cups and saucers were dirty with flies on it
We were looking forward to the weekend to celebrate my dad's 80th Birthday. It was such an inconvenience and so disappointing with the set up. Certainly did not expect this at the Wild Coast Sun.
I kaylin Ramlotchan
Who decided to spend my birthday at your holiday resort has to now take the time to write this email that alone will tell you what a amazing time I'm having sarcastically.
Anyway I just want to tell you about the monkey business that goes on here while you are a guest at wildcoast .
After comming with my family from your casino and having lunch for my birthday I make my way back to the room you have new guests arriving . I then am in a lift that had me and 3 of my family members in it already . A staff member who is a porter that is assisting your new guests decides to make myself and my family like sardines in a can where he just orders my wife and family to move aside and then squashing shoulder to shoulder another 3 people and that trolley into the lift leving my 24 month old baby wife and family squashed up where we had to bump into each other and the trolley
I don't know if is you as management who teaches these people this process or is it because it is the second day of my stay that I am no longer important . This is total disrespect and there's complete disregard with the attitude of your staff and the way they carry on .
Further more I'll make sure I leve the facility today being one day earlier so I don't have to invest in this kind of treatment from your institution.
Its sad this is how you train your staff and I think this is [censored] .
Being my birthday and this is the way you treat us and my family because it looks like this is all about business maybe you should invest in propper lifts to accommodate but also I hate how you train your staff to usher people around and still squash to the extent that that must actually push against each other . If anything had to happen in that lift and the trolley had to hurt me or my family trust me I'll be taking this to social media and will be forwarding this to all necessary complaints divisions .
You do not one bit live up to the expectation and I see how you opperate .
Thanks for making me feel this way .
Thanks ill be leving with immediate effect and will no longer need this disrespect being a professional person.