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1.2 176 Reviews

Sun International Complaints Summary

7 Resolved
169 Unresolved
Our verdict: If considering services from Sun International with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Sun International reviews & complaints 176

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2:01 am EDT
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Sun International pe boardwalk

Went on a night out with friends to see a comedy show at the PE Boardwalk. We bought the tickets at Shoprites Computicket outlet. When we got to the venue we got harrased by security personnel at he door, he suspected the tickets to be fraudulent event though they were genuine. We were set aside and intimidated with question that did not make sense. We were told tickets that were accepted were from ticket master even though tickets were advertised and available through Computicket. We were embarrassed and humiliated in full view of the public. What made it worse is that the Event Manager from the Boardwalk was there he just stood there and watched whilst this unfolded. After a while the security let us in, there was no apology what so ever. What a bad night and experience. Left very upset and disappointed

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3:55 am EDT

Sun International non client centricity

On booking at the cabanas on 3 July 2018, I told the lady (per telephone call)that took the booking at the MVG desk, that my mother is 82 years old and that I need a room as close to the road as possible as she likes to play at the Casino and need to access that easily. She got the booking wrong as per SMS received and I had to call again to rectify (My mother, S.M. Barkhuizen was booked for 3 June 2018 and I (G. Meyer) was booked for 5 June 2018 initially.

Trouble at Reception Desk of Cabanas:
The booking agent, a gentleman, got it right the second time around. We were told to ask the Reception Desk upon arrival for a room with easiest possible access to the Casino/ or road. We did so. My mother walks with a Walker, very slowly. She had several knee and spine operations and therefor walk with great difficulty and pain, as osteoporosis made her bent over with a hunched back. Everyone could clearly see that she struggles to walk at all. The lady at Reception gave us a room at the bottom of the ramp, in the next building (part of the Cabanas) after we asked for better room access . She said they had no rooms available on Reception level and that all the rooms are on the bottom of the ramp.

None of the wheel chairs were in working order. Some were without a wheel, and the other without handles sitting place and all of them had not feet steps (there were only 2 x broken wheelchairs in the store room). So we had to struggle with great difficulty to get down the steep ramp to the rooms. My mother was in absolute agony. Later, when she felt a little better, we had to go up the ramp again to get access to the road to get transport to the Casino. Again I asked the reception if they could not help us with easier access. Again, the reply was negative. No one was prepared to make a plan. The lady behind the desk just looked at us with a blank face and said: "No". No effort were made to find another solution or at least say sorry that indicate any care whatsoever. My mother was standing next to me at Reception so the lady could see how she struggles. She turned to the next guest and ignore us.

Later that night, we had the same procedure. By then my mother was in extreme pain. So we packed our stuff and left the next day, vowing to never return. However, on our departure, a caring porter asked why we did not stay in one of the paraplegic rooms, on the same level as the reception. Not one of the reception ladies mentioned this, even after I asked for easy access and they saw what my mother looked like and how she struggled. She saw us struggle up and down the ramp, and just could not care less.

Accessories in room not in working order:
My mothers room: Nr 2420, the one bedlamp was not working. As it was not serious we decided to report it the next day only. In my room: 2421, the hair dryer was not working and the TV kept on freezing. I got maintenance out, who brought another hair dryer, but did nothing to fix the TV. He said he can only report it the next morning when staff arrived. It was 16h00 in the afternoon when I lodged the complaint.

SUGGESTION 1:
I want to suggest that you train your people to think and to show care. Perception of care in the Hotel business is crucial for repeat business. This simply means: look at the customer and think how you can improve their experience by looking at a few things: can they walk? If not, suggest a solution, like a working wheelchair or paraplegic room. If they see the wheelchair is not working, do not put it away, for then the problem persists: get maintenance in and demand that it gets fixed immediately. Also do not just say NO, try and look for a solution. Thinking about solution is the success of any business and definitely one's career.

SUGGESTION 2: Fix your wheelchairs or invest in new ones and keep them in good working order.
Even at the Casino, we could not find a wheel chair. Hotel people forget that people like my mother, although 82 years old, with a very bright mind, has much more spending power than me that is half her age. If Sun International brings us the broken wheelchairs, the perception is the same as someone throwing something at you with the thought: "You stupid old woman. You are wasting our time." It is absolutely perceived as disrespect.

SUGGESTION 3:
Inside the Casino, it was only Mugg and Bean who's MVG's system worked. We built up points for spending that at Sun City. We have spend many thousands in the Sun City Casino and expect this Grace (points to spend on drinks, food, etc), if given, to work as promised.

COMMENDATION:
I must however, commend the porters and people welcoming the guests. They had humble attitudes and went through a lot of trouble to make us feel welcome and help out with my mother's situation.

CLIENT CENTRICITRY
We drove from Pretoria to have a good time. We returned very disappointed and feel strongly our time and money was wasted, with no value in return. Hopefully you can teach your people what Client Centrality means. It cost only a little thinking and making the customer believe that they are cared for. This will make all the difference.

Regards
Mrs Golda Meyer
[protected]

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12:04 pm EDT

Sun International winnings

Good evening, hope you are well today. I meant to send this on monday but just have not got time. My husband and I come to your casino every weekend but after the last two weekends we think we need to stop coming as we not winning at your casino anymore and if we do u take all back. And it is always the same people winning jackpots and at the draws. We have never one draw since we have been coming there and it always the same peoples names called out for draws. We generally play the same machines/games but we never get the big jackpots we only get major never the grand and the club not share or big one or the Lightning nor the Duma or Sunstrike. Never mind that we never even win something to play with we play non jackpot games and we still dont win there. So how is that fair play from Wild Coast side. How can we put 2000 in a 10 cent machine and not get a single free game. Hope someone can explain this to me. Have a great week. My contact details are [protected].

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1:47 am EDT
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Sun International meropa casino

When was the last time Meropa casino was inspected by senior management? The slots are the same as the day it opened. Old & broken. We wants slots like Sunsquare. Meropa is not going to last if the slots aren't improved ASAP. As well as the service & management. This needs urgent intervention. Polokwane residents are fed up.
I think Meropa gets slots that other casinos refuse to use anymore.

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9:04 am EDT
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Sun International accommodation

Good day,

I am very much unhappy about making accommodation with Sun Internationals at Sun City. Last week on the 16th May 2018 I made a booking for our CEO, the booking was confirmed then yesterday they send me an email saying the booking has been cancelled because there was no money on the company credit card but now why was I not told of that the following day and why cancelling the booking knowing very week that he is attending the National BHF Conference next week and he must have accommodation. This morning around 10h00 asking them about this and up to 13h00 there was no reply and at 13h00 I called and spoke to Zakhele and he advised me to send him an email of which I did and he did not respond nor check the email until I called him back at 15h26. He only checked it then and he said it only came now so then alone was strange as to how long does it take for your emails to reach you. I must say I am very much disappointed at this service for such a well known company. One thing let to another ans we are talking about the accommodation for the CEO of Thebe and on of the directors for BHF. Then when I called at 15h10 I was supposed to be put through to Zakhele and waited for more than 5 minutes then someone just handed up on me and then had to call again and waited then Sylvia answered and eventually I got him and it looks like his line was not so clear. but he cave me the new reservation number [protected] and kept me on hole saying he is sending me an email but waited for more than 15 minutes on the phone as she said he wants to check if he can get someone else to send the email for me. Eventually the emails came.

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5:58 am EDT
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Sun International sunbet online, account wl botes [protected]

Dear Sun international,
see below a letter (one of numerous) to Sunbet referee.
They refuse to call or email me.
I have been requesting a manager contact me to sort this out since November 2017.
I spoke to a Albert Joubert once, and he promised to come back to me, which he did not, in the meantime I have requested about 20 times that him or someone call me. Not once did they get in touch with me.
I have had some win bets cancelled that was offered, if you get in touch with me I will forward copies of bets and Tournament details, ie Emirates Australian Golf Open 2017, win bets cancelled

Dear Referee,

I have requested that somebody contact me 20 times now since last year.

You are talking absolute non sence when telling me my bets were taken and the results were known.
I take exception to these accusations and will not tolerate it.
My bets were taken whilts the tournament was being played.
You offered the betting from your side and accepted my bets, took the money.
You can check the times the bets were taken and the times the Tournament was concluded
Clearly the bets were taken before tournament was concluded.

I hope we can sort this out in a decent manner today, as I dont really have to time to report this to the authorities.
Telling me I knew the results and then the bets were taken, is not true, and will not be accepted under no circumstances.

I am sending a copy of this e mail to my attorney as well.

Regards

Wietz Botes
WiGolf
📞[protected]
[protected]@vodamail.co.za

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7:21 am EDT
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Sun International sun vacation club

I have been trying to contact Bernice Green and David Ranaana and left several messages to call me and none of my calls have been returned, i also tried on 3 different occasions to lodge a complaint directly at your head-office and specifically asked the switchboard operator on number [protected] to put me through to your complaints manager, i was put through to phones that just ring and i also left voice messages also the same problem.
I think the attitude sucks and your group will be liable for any prejudice in my timeshare and benefits following you poor service and customer care.
You continue to market and call me to buy your timeshare etc but it appears you cannot even look after an exzisting client send me a contact number and a person

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8:31 am EDT
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Sun International unethical behaviour

I received an sms saying I had draw stay nights, I booked at wildcoast sun for the 11th March. upon booking I was not advised that I did not qualify for this. I travelled all the way from ladysmith to spend the night at wildcoast only to be told that I do not qualify for the draw stay night and I would have to pay R750 to spend the night. after travelling for 4 hours to get there and being told this at 5pm I had no option but to pay for this night and stay the night. I asked to speak to the manager on duty and he was very unhelpful, he just said its my duty to check the status of my card before book. one I spent money on travelling to a place than more more on unforeseen expenses of having to pay for the night. he is no way tried to assist me at all after me explaining my situation. I have dealt with sun international for many years and I am very disappointed in the service I received, I have had many free nights in wildcoast and sun city and having to drive all this way for nothing is very disappointing and certainly unexpected. I have a copy of my receipt. the desired or fair resolution would be to have my R750 refunded into my credit card and be compensated for wasting my time as well. I will leave that up to the company to decided how they will do that. I am terribly upset by this and I would not recommend people to deal with sun international if this is the kind of service received. my phone number is [protected], my mvg acc no is [protected]

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8:18 am EDT
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Sun International gaming vip

I play at Sun city and I am a Platinum card holder. K Chimusi Acc10061307489 cellphone [protected]. I have asked several times about why don't I have a host. Spoken to Raphael at Sun city twice almost a month back and I escalated to Sun share To Sam who is still waiting for feedback from VIP Manager. If the treatment is selective and customers are left hanging without feedback for over a month and I'm a platinum card holder. I wonder what services are others getting.
Can someone give me any feedback and this is. All platinum holders will be hosted that what I have been told and my points are above 1000 on the rewards scheme but still getting complimentary for Cabannas only. Can someone assist me please

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4:26 am EDT

Sun International cabanas accommodation

We've been to the Cabanas in April 2017 and again in January 2018, this time with the extended family as we raved about the place and ended up booking 4 rooms to accommodate 15 people.
Our second visit left us very dissapointed.
We informed housekeeping of the following issues we had, and this was in one room:
No soap in bathroom
Bathroom door couldn't close, need to lock
Only one glass provided
No teaspoons
Basin - cigarette burn
Safe - battery low, works intermittently
Cupboard broken - door handle
Cupboard with pillows - hinge broken
Sleeper couch dilapidated
Broken mirror
Sleeper couch dirty with wood pieces & dirt inside once opened
Scatter cushions stained
TV not working - weak or no signal

Housekeeping did not seem too phased about the issues and provided us with soap, teaspoons and a glass!
The holiday has left a regrettable feeling about Sun City and we would not want to return to a place which is so badly maintained. We'll be planning our next family holiday shortly and Sun City is not on the cards.
Thought I would let you know about this and hopefully our next holiday would clear all the negative feelings about our previous experience.
Perhaps others have experienced something similar but has not let you know so it's best I provide you with this feedback.

Regards,
Lynn Robinson

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2:30 pm EDT
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Sun International money got stolen 50 000

Its been 4 days and no help what so ever besides empty promises that theyll get back to me regarding my gf handbag that was stollen while theres suppose to be 24/7 seveilange cameras what allot of nonsence if that was the case why did it happen how can one feel save playing slots at casino they could just aswell has cut our throats and nothing would have been noticed. Bribe money was gladly excepted to do their job they trained for and getting paid for but still we got robbed by a begger we complained about 4 days in a row nothing was done why wasnt he removed from the premises why was he left to steal from us?. What happened to customer rights? Why wasnt the sap informed straight away of the theft? We want awnsers and a selution to what happened not just emails stating theyll get back to us. We are thinking of taking this matter public so people can be aware of whats happening right under there noses and that they can be aware of this. People arrive taxis full at the casino not gambling 1 c walking and sitting around watching customers cashing out and drawing money to beg and later rob them also collecting all the white gambling cards from customers that didnt claim the r20 dep back using it for drinks at the r10 trolleys getting drink and bothering gambling customers what a dissaster! Black ladies selling sex to customers using the roadlodge for doing their bookings! Why has no one working for sun international taken notice of everything happening? Customers is getting drugged and there money is getting stolen. We all work for a living work for what we want just for others to steal from us. We want awnsers and want to know how can we get some of the money back as this would not have happened if security did there job. Iam waiting for a responce thanks mrs. H. Clarke

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2:34 pm EST

Sun International carnival city

Hi.
I was at Carnival City tonight. I'm one of the regular people that visits. But recently I'm not to happy. You leave your machine just to maybe go to the loo or bank and you get back and your card has disappeared then u need to pay R30 for done thing you didn't loose. Yes fine I understand you leaving it at your own risk but it has never been the case and the staff doesn't understand its not your fault. You can't take your card out as you can never get the machine you want as proline are occupying 2 or 3 machines. Then my biggest complain is, people standing at the back of you. It's like they over your head either waiting for the machine or watching how much money you have. I have been playing tonight and with R500 I went right up to R200 which was my last R50. This guy stood at the back of me watching me like a hawk either watchingy phone or how much money I had. Within seconds all my money was finished. Yes I do believe in people watching us bad luck. I hope carnival city can get rid of loiters.

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CharmaineAhrens
, ZA
Aug 07, 2018 2:12 pm EDT

Carnival City is deplorable in its services. My husband has completed a report before and actually received a telephone call. On returning to the casino...NOTHING has changed. Bad service from waiters, no glasses so plastc glasses given - so disgusting! No more cocktails, cherries or cream for coffees always out of stock. Gaming odds have decreased tremendously. Restrooms smell with crumbling walls Machines are semi-functional and dirty.
Technicians not willing to help. Cashing out machines mostly faulty. Less benefits on your MVG card. Too many watchers and less players. Very unhappy

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4:26 pm EST

Sun International sunmet 2018

Wanted to report the Pathetic service experienced during the sunmet 2018.

Firstly, the booking of tickets (somerset lounge) with Dishfood and social, mainly Hurter and team was painful. Very poor communications and simple proof of payment could not be confirmed. After numerous calls and emails if was finally done two weeks after payment was actually made. Clinton at kenilworth tried his best to assist with this transaction, so hats off to him.

Secondly, on the met day, my dad and I had to walk from chukker road grounds parking to premises, after paying for parking and shuttle services. People on grounds didn't know where and when shuttles would transport people from chukker road grounds to the race course. We arrived at parking at 09:15.

Waited an hour at entrance line whilst our guests were already in the somerset lounge at 09:45, as they were granted entrance at entrance 6 gates, so double standards about entrance times.

Staff in somerset lounge didn't know what the drinks on the menu were ie we asked for passion fruit and lemonade and was told there wasn't any, I showed the waitress the menu and it stated there was passion fruit and lemonade and had to go to the bar myself and check for myself. I then seen there was passion fruit and lemonade available. Waitresses didn't know whether they do tabs or not, different waitress coming to tables, couldnt manage the tab, after it was arranged with Nante Pieterse and ID card given. Waitress kept on asking for credit card or ID after it being arranged with Nante Pieterse, this made me look unorganised infront of my guests. So no communications between team leader and waitresses. Very in experienced staff, a simple meeting with staff and catering crew would have sufficed so that waitresses knew the menu, knew about tabs and payments and about times for meals etc

Machines where bets were taken did not work, had to call out pick 6 lengthy selections, people taking our bets could not add and frequently took the wrong bets, which had to be changed. This also caused delays in bets as the lines were long and having incorrect bets rectified made it difficult for people to get their bets in time for races. Previous years we had the staff members with the mobile units walking around to lighten the longer lines for taking bets.

Food selections were not labeled and visible for people when they were dishing out. I had emailed dishfoods that my guests and myself do not eat beef and pork (religion hindu) and there was beef sausages in the chicken cuisine, of which my guests had already dished into their plates. Was told that lunch would be at 13:30 and food was out at 14:20 only, bad time management. Starters was a good spread, but the main course was low budget. There was hardly any meat in the lamb biryani. High tea buffet was very good however, strange that actual hot tea was not on the menu.

No sugar with hot drinks, simple food etiquette was non-existent. No cutlery after starters were consumed. Common practice to put out fresh cutlery after a course meal. Drinks were incorrect, asked for chivas and got another whiskey instead, so looked like the another whiskey was substituted instead of chivas and my guests know their drinks and brands very well. Only after I asked for the whiskey and ice to be seperated, could we see the difference in the strength of the drinks ie first batches were diluted and not exactly doubles.

Staff said light supper snack would be at 19:00, but they only came out at 19:40, which was after the last race.

Only after I placed a bad review online, I was contacted by Oscar foulkes, whom apologised for the poor service rendered and offered to zero the drinks tab.

My dad and I are always at the Cape met, and after Sun international took over last year, we were very impressed and invited our guests, whom are horse owners from Durban and the impression that was painted today, was not a good one.

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4:52 am EST
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Sun International received sms for a draw which did not take place

Date of Incident: 12th January 2018
Client Number: 318043
Full Description:
I received a sms informing me that there will be a draw on 12th January 2018 at "Your favorite Sun International Casino" due to the fact that I updated my details online. I cancelled a business appointment so that I could make it for the draw at Sun City on 12th January 2018. There was no draw! I was extremely disappointed.
Desirable Resolution: A free Saturday night stay with breakfast.

Thank you.

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12:05 am EST
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Sun International product and service

I made a booking through booking.com for sun city... the room I booked was a luxury family room for 2 adults and 2 kids... I phoned in advance for a urly check in... I was told that they couldn't assist me ... we arrived on the 13th of January at the cascades hotel.. when we got to the room it was not at all a luxury family room.. the room was clean but except for the bathroom.. their was blood stains on the toilet seat and it looked like it was their for months... the service at the restaurant where we had our breakfasts was terrible we had to go and ask for someone if is it possible for someone just to bring us coffie ... it wasn't what I expected ... I was a employee about 14 years ago and the service was one of the best that we had... I don't know what happened...
I would like to have a response on this..

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2:39 am EST
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Sun International my mvg menbership and bad service.

Hi to whom it may concern.

I'm so disappointed in Sun International, I've been staying in Sun City every single Month not only do you receive bad service sometimes you sleep in very bad conditions, no air conditioning, Phones not working or water in the taps is so dirty you won't even bath your animals in it.

My Main concern is, for the past Year I'm playing a lot of money and spending a lot of money there, attending draws and simply not receiving anything in return how can that be, I'm really starting to think that my card or something is set to loss, I don't know?. I thought perhaps my Tier points would at least gain with everything I've lost so far but it doesn't I'm still holding a gold card with every penny I've lost so far in Sun City... I'm so disappointed I want to cancel my reservation for January as well...

I Wanted to book 2 weeks in December in Sun City for the holidays but I didn't even bother it would've been a waste of my time and losing a lot of money again, The machines is set so that you only win a certain amount to keep you busy in the casino. It is all fake your card is set to win or loss if you win today a small amount you can be sure that you would loss double the amount next time you visit.

I'm so discussed with the MVG Membership, All this free complimentary bookings is [censor] you never get dates witch you would like to go and weekends is always booked out then they try and push you to book midweek witch is nearly impossible because some of us work during the week.

It is better to stay in the comfort of your own home and play online when feeling like gambling as going to a place expecting to loss and knowing that the service will be bad. All off above mentioned must be entertainment and not daylight robbery. All this promotions witch is supposed an advantage to us turns out to be a disadvantage, I've monitored the for a year now this is not just one incident that happened with me but a lot and ongoing, I spoke to other Members as well and they also saw what I was talking about.

I've send a Mail to MVG on the 12 Dec 2017 to [protected]@suninternational.com and until now no feedback received, So much for a loyal Customer, I think I had enough thank you very much. Also cancel mu reservation for the 14-16 Jan 2018. I don't want to go near sun International.

Erasmus Johannes van Biljon
[protected]
[protected]

Regards,

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Update by Boeta21
Jan 10, 2018 2:48 am EST

Sorry about spelling errors to all readers. Autocorrect is not always correct lol.

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12:19 pm EST
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Sun International windmill hotel and facilities

Good evening.
We are currently at your windmill resort in Bloemfontein.

I must tell you, your facility is disgusting and in diar need of repairs, maintenance and new shops.

We booked with yourselves because we trust in your brand, we arrive here today, there are shops closed down left, right and center.

Barcellos, sweets from heaven, a Indian restaurant, a Tai restaurant etc.

I am currently waiting with my family to play ten pin bowling, ther are 12 lanes and only 1 is working. SHOCKING.

I got to your pool side today and tried to order a drink it took over 20 minutes just to order.

REASON:1 employee pouring drinks, delivering drinks and looking after 40+ people.

I then ordered a HUNTERS EDGE.
I then realized that it was a sample tin and clearly stated.
SAMPLE TIN NOT FOR RE-SALE
On the bill i was charged R25 FOR THIS.

I have photo and video footage of all the above complaints and would be happy to provide to you if need be.

I'm not happy

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2:36 pm EST
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Sun International room service

We have come on a family vacation to the Wild Coast Sun in Port Edward in South Africa. I am completely flabbergasted that the Wild Coast Sun does not offer room service after 21:00, one cannot get any food from anywhere unless you leave your room and go into the casino. I phoned Debonairs, no answer, phoned the Spur and their kitchen closed at 21:00, I then phoned reception only to be told that no room service is offered after 21:00. Very disappointed

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6:33 am EST
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Sun International poor service!

To whom this may concern.

I am a gold card holder at your casino.

During my visits since 1990 at multiple Sun International resorts, I have never experienced such poor service as yesterday the 28th December 2017 at Time Square.

1. The Toilets at the main entrance at the ATM's was so filty and stinky, i almost puke.
2. The North East Bar had a stench that gave me the idea that either the barman was not clean or your bar was simply dirty.
3. The floor service, bar ladies, slot technicians were just incredibly pathetic.
4. Multiple slots does not even work, for example . Note acceptors faulty, touch screens not working. In fact some slots even require hand pays for a value of less than R 3, how in the world do you explain that. I entered at 10 AM and at 7 PM the same slots were not fixed. Now if you want to rip people off more than what you already do, I suggest you find competent people to fix it daily.
5. Time Square casino has a unacceptable Hit rate, expected return, Long pay as well as short pays. It is clear that you think you give first comers pleasure but you do not. Us, that on a regular basis visit your poor managed casino can see this. I was wondering what my friends at the gaming board would say if they investigate you properly.

You can NOT try to convince me that this info is false, I know this because I am a video slot AND poker programmer for smaller casinos myself, I know how it works, you can try me any time you like. Ask Emperors casino, they had a very bad experience with me in 2003 when they were still 'Caesars'.

Now..., I can not see me visit Time Square casino along with my friends and family ever again.

I don't have a problem with Carousel nor Sun City Gaming, at least they offer better entertainment and far better service.

I refuse to talk to any operator nor inquiry employee of Sun International since most of them that I already spoken to, are also incompetent and does not have a clue what really goes on behind the scene.

If you want to contact me, I would like to speak with some one in a significant position before I take this further.

Account Number: [protected]
Name: Mr Das De Bruyn

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11:02 pm EST
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Sun International valley of the waves - sun city

I was extremely disappointed with the amount of cost we had to endure in sin city valley of the waves.
When parking we paid r75 per person which is no where advertised on the internet (Tricking people). Then we paid a further r160 to enter valley of the waves. That so called man made beach is a waste of time. The waves weren't coming on time. We had to continue waiting for. The waves that did come was useless. I was in waiting for a wave for over 30 minutes. And to my disappointment the wave was useless.

Then if we would want to go to the outdoor pool we have to pay a further r50 per person. This is just robbery. My family and i (13 people in total) drove 2 hours to come to sun city and wasted nearly 3000 just to enter the damn vicinity.

Then there was a severe storm... Your undercover areas were useless. Rain was coming in through the cover. We live in a province where you can't predict the weather. Atleast prepare for the weather with good covering should it rain. Especially since we pay an arm and a leg to get there.

The sewage system is also terrible. It was raining and the water was just standing. I had my granny with me who is 76 years old. She could have gotten hurt very badly had she slipped in that water.

In short... Sort your [censor] out and stop robbing the paying customers!
All I can tell you is that sun city is over rated and my family and I will rather drive to durban to enjoy the beach than to come to sun city ever again! It will even cost us less

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