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1.2 176 Reviews

Sun International Complaints Summary

7 Resolved
169 Unresolved
Our verdict: If considering services from Sun International with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Sun International reviews & complaints 176

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11:26 pm EST
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Sun International Gambling

Like everyone frequenting these casinos we are aware that playing on these machines are all about being at the right machine at the right time, luck. Gambling is a win or loose a chance that the machine will pay out however I have to agree with many people complaining about Grand West with regards to winning. I have been going to Grand west every weekend but have been loosing all the time, how is this possible how can we keep putting money into these machines and it pays nothing. Just so you have an idea of the amount of money I'm refereeing to last week I put in over R5000 and left with nothing now that is a lot of money to keep loosing. They should be checking the machines from time to time it just does not pay and this is why I feel I'm and others are been robbed.

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Kizzie Gipson  
Kizzie Gipson  
, US
Feb 23, 2016 4:24 am EST

After missing the small sign into the car park, I managed to manoeuvre an intersection u-turn and tried again only to find it. It was quite early in the day and it was quiet. The parking lot looked tidy and moving around was easy. The casino itself is average sized and adequate. I would worry if a large crowd was there on month end in terms of accommodating the rush. Fair selection of restaurants all around round up the trip. These are about the only amenities you would want to bank on at this type of establishment.

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12:55 am EDT

Sun International Very unhappy

Good day

I am a gold card holder (Card No : [protected]) at Grand West, never once won anything. They say the pay outs are calculated against you visits and how how money you spend there, but this is a load of crap.

I also know that gambling can become a addiction, And I was for counseling earlier this year, but the main fact is that they just steal your money, I spend like almost R100 000-00 over the last year, and did I win anything? Maybe a R1 500-00 once every 3 months. This put me under loads of debt, but I will spear you the details as Grand West and every one in the Gambling industry just do not care.

Please close down this place, as this will contribute to many people being more happy and also will reduce the crime limit. For example, the peoples money do not get stolen/taken away, and leaving them with nothing, they wont turn to crime for daily needs. I know this is everyone's free will to choose when to stop, but this not change the fact that they make it so easy for anyone to become addicted.

Please look into this.

Kind Regards

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5:55 pm EST

Sun International Non payouts, poor service

So firstly my name is Shannon and I've been going to GrandWest Casino for a VERY long time. To gamble, have dinner, watch a movie or go to a live show.
My biggest problem with this establishment is the non payouts that never happen for me. Initially I would at least win and come home feeling good bit now and for a good couple of years my winnings have been non existent! I'm not talking about playing out R200 and complaining about it. I spend thousands of rands in that dam place and I NEVER WIN! I'm sure I'm not the only one that feels that way.
I may not have a platinum card but I have a gold card. For those of you that know the difference and how expensive it is to maintain your status on these various levels it can become expensive. Yes it's your choice to gamble and go back. But my issue is after all these years of gambling there I can honestly say I have not had a big win. The most I have won in a single go was R7200.
Now sounds a lot...trust me...For those of you that understand my pain...and the amounts of money you spend there, R7200 is like R72! Don't get me wrong here...I was grateful...but after that...I have not won more then R3000 in a single go. I rarely get the feature (Free spins) and when I do on the odd occasion, I win less then my dam bet! Now tell me WTF! I really just feel like the system that they switched over to is more of a scam.
You can ask ANYONE on the floor how the winnings are, they will all tell you it's far in between and the amount you spend out ways your winnings so vastly you feel sick to your dam stomach.
That's that! Next...playing in one evening 30 points earns you a free meal! OMG WHAT CAN THEY GIVE US TO EAT! It's R500 per point. 30 X R500 = R15000 yes! I know right.
Now you get a pathetic chicken meal which consists of a drumstick and thigh, less then a handful of salad, chips oh and a free cool drink! Fifteen THOUSAND RAND GETS MR THAT BULL! Gosh...before this crap it was prawns or a disgustingly cooked piece of Kingklip(fish) with chips, no cool drink included. Now honestly...For a establishment of that size and regardless of your card status, surely they can do better where that is concerned?!
Maybe I shouldn't complain...that's the only free crap you get...oh wait...its not! 15k later or your 30 points get you that...really...its not asking for a 6 course meal but dam! Pathetic I say!
On the same topic of points. There have been nights where I have played up over 100 points in one visit. To some that's a little...to me and I'm sure a large portion of gamblers that's a lot. Actually it's a @#$& load! THEN ALL YOU GET IS ONE MEASLY MEAL VOUCHER! That is really pathetic. If you pumping out such crap food. Then give us what we actually deserve. 60 points = 2 meal vouchers etc.

Moving on...The same restaurant that gives you the food...golden anchor, is a joke! The service is snail slow and always with attitude.
I found hair in a beef burger I ordered once. They didn't even bother to comp my meal.
There staff is untrained where proper service delivery is concerned and this goes for the staff on the floor that's non existent too. The various bars around the casino floor are just as bad. They are always having conversations and just blatantly ignore you till they feel they are ready to save you. When they do, it's with attitude because you now interrupted their conversation.
I don't think it's going to get any better where everything I have mentioned is concerned.
I never recommend the casino to anyone. They just good for the concerts they host and a movie.
They really need a competitor in Cape Town. I hope they keep pressing to get that new casino here.
Once that happens they are really going to lose there so called "Most Valued Guest"

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Denzil Stober
, ZA
Jun 28, 2017 4:12 pm EDT
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Have to agree with every complaint regarding the fact that the slot machines at Grandwest do Not pay as it did some years ago, which proves their strategy was to get the patrons here and then to make them lose in the end.
Because definitely Grandwest has become nothing less than scam artists that do not comply with the gambling act in my opinion as the machines are supposed to pay after a number of combinations played, but evidently this is not the case, so we need to lodge our complaints with the gaming board . And Grandwest needs competition, therefore an opposing gambling entity like Tsogo Sun should have a Casino in Cape Town and things should be better then.

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Blancky
, ZA
Dec 31, 2015 1:51 am EST

Shannon i have to agree with your report, we go there not to walk away millionaires but walk away a few hours later knowing that we went there and had a good time for a few hours, not get there and after 20 minutes and R1000.00 down have to go home now because it then becomes clear that they do not allow you the feeling of being a valued guest, in my opinion they want to milk you for all you came with and then send you on your way, and if you are not in posession of a silver or gold card they have the nerve to charge you R10.00 for parking!, please can we hear from Grandwest Management.

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Sun International mvg

The implementation of the new point system when using your points to book accommodation at Sun International resorts needs to be reviewed. Not all platinum /gold/ silver and gold card are business people. Ordinary people also possess these cards. Now booking at the majority of resorts requires one to use double the points previously required . However, now one needs to double the bets to cope with the new requirement's. this is unfair as the points does not grow as fast as it will be used by the various resorts

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5:13 am EDT
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Sun International Overgrown bush in grens str

I officially logged my originalcomplaint on the 8th april 2014
Today is the 12th june, and ihave not heard anything besides your query has
Been escalated to whom ever. i’m writing you this letter as a plea, to havesomething done to
The overgrown bush in grens street. it is most definitely a hazard to the
Residents as well as commuter’s that use the road. today I heard from a mr anver clayton who liaised with gwc who admitted the property (the overgrown bush) belongs to them, gwc refuse to remove or do something about this bush. people are getting robbed, it is not safein the road as the lighting is in a poor state as well. people who goes to grand west casino are getting robbed inyour own parking area, and yet you fail to do something. I think your behaviouragainst safety, for grand west patrons/staff and the general public is a serious disappointment to what you gwc portray. i’m a homeowner/tax payer and a citizenin grens street living in fear, because of yourfailing abilities, that affects your patronts, your staff, and the innocent commuters and residents in that street. please attend to this very important matter with the greatest urgency.

Mrs anthea lakey
[protected]
[protected] (work)

A very concerned resident and awaitingyour feedback.

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12:26 am EDT
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Sun International cheating

Sun international consultancy near manorama, passport office road... Panampally nagar... They are biggest mother ###ing fraud ever hav I seen, at ernakulam are big frauds who has joined their hands with ccc group of companies. They are taking very big consultancy fee from the candidates who are getting selected. Some vacancies are paid they told to us fuel filling associates at american military base kuwait via krh.. .125kd salary, , , 75000 t0 1 lack range counsaltant fee... Even the interview process they are conducting is fake. They are just conducting the interview themselves and is sending the candidates abroad. The candidates will be dismissed from ccc or the companies they are sending to if the job profile of candidate is not matching to the demand of the employer.In these cases the candidate loses his job & money and very very valuable 0ne year also... Because the interview was not conducted properly by the krh deligates. And what else? These f*****s will never give back those money unless you go to their office together with some goons and create problem. Police/law will never come to help you...In india money decides everything... You will get help from police/law if you have enough money to buy them. With intrest... Guess friends what the intrest rate at the financial field... ? Please friends act like a man... Or common... Indiannnn :)

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Sun International Automated roulette wheels

I put this under the Scams and Fake Checks section simply because "Scam" is the closest I can find in the list.

Grand West Casino has removed their live dealer operated touch bet roulette wheels (Old Huxleys) and have replaced them with two x Novomatic automated pneumatic wheels in the Non-Smokers casino and 1 x Novomatic, 1 x Organic Interblock and 1 x (I think) different Interblock automated wheel. So all in all from 2 live operated Huxley wheels to 5 x Automated wheels.

I have played roulette for many a year now and have specifically done research on these automated wheels. Now lwt me tell you now. IT IS NOT ROULETTE. It looks like roulette feels like roulette but the wheel and ball does not produce the result. A computer does. It does this by changing the wheel speed during the spin sequence usually very late in the spin. It also does this by using either electromagnetic forces or air jets in the pockets depending on which model. The Novomatic definitely uses air. So if the ball lands in number 5 but the computer wants it to land in another number or section of the wheel, the jets will kick in and the ball will seem to hover above the numbers. This does not always work out and sometimes the ball actually enters the pocket to then be ejected at a speed higher than what it entered the pocket... I have seen numerous times the ball actual ejected back onto the track to then change the final result by 180 degrees...

Be assured this is not roulette but a slot machine. Remember roulette table game (Euro wheel has a 2, 7% hose edge. It is a negative expectancy game and the house gets their 2, 7% on a win or loose spin simply because they pay you short on a win and on a loss they get all of it + the house edge. 37 numbers payout 35 to one. Ok we know this and we cope with this. We accept it. However. On a computer generated rng classified as slots and not table games I will bet my bottom dollar that these automated wheels take more than the 2.7% house edge. It will take the same as the slot machines. 7%...8% ? Who knows?

This brings it to another point. If the number to fall is manipulated by changing the wheel speed and using air jets or electromagnetic forces... then because all bets are locked in on the digital screens. The computer can in a fraction of a second calculate the least covered section on the wheel and therefore manipulate the ball to end up there... Don't believe me? Do yourself a favour. Go there take R2000 and cover 30 of the 37 numbers leaving a section open of 7 numbers. Bet the whole R2000. You will see how the ball magically finds it's way around the wheel into one of the open numbers.

To make things worse. The Novomatic wheels are place on raised platforms, so if you sit down you cannot see the wheels at all. Standing up you will see about a quarter of the wheel. No video screen on the Novomatic wheels. Instead at the end of the spin a very bad resolution video of the wheel pops up on your screen where you can hardly see what goes on. Clearly every effort has been made to keep eyes off of the actual wheel... I wonder why? (sarcastically meant)

All these Auto wheels also have racetracks to bet on so it is similar to the call bets on live tables except you can place as many as you like whereas at the tables only 3 call bets are accepted before the spin and 3 after the spin and those 6 call bets is for everyone as a group. So if they are used you cannot call. On the auto wheels you can place as many as you like it is unlimited. Off course it is also crooked so no point in betting the race track. The reason why I bring this up is that Grand west very cunningly have change minimum betting per number on the call bets at the tables. A R5 table means minimum of R5 per number on inside bets. That also means that if I make a call bet, number 12 and the neighbours by 5 that means Number 12 and the 4 numbers either side of the 12 all bet by R5 per number ... so a R25 bet for 5 numbers. What they have done now though is to raise the minimum of call bets to R20 per number. So even if I play a R5 or R10 table I have to bet R20 per number if I do a call bet... Off course we do not have this problem with the newly installed Auto wheels where you can even bet R2 per number using call bets ir rather the race track.

So what they have done is to push people playing call bets to their Automated wheels ... so-called roulette wheels... yeah right.

Way back in Las Vegas when the Mafia was prominent in the casino business, gaffed wheels were around (gaffed wheels is a roulette wheel that has been fitted with magnets or any other method to affect where the ball will end up. This off course is highly illegal BUT casinos today (Grand West no exception) get away with loopholes because these wheels are classified as slots and not table games.

So is this illegal? Technically most probably not. In reality sure as hell.

I have also contacted two Auto wheel manufacturers and asked them the above questions. I was shot down in flames and rudely told. These wheels are certified random. This however does not mean they are random. For instance. You need a large amount of spins (7500) to look at the standard deviation of each number and to see if anything is abnormal. So, during busy hours it can nail everyone being non random and quiet times it can correct the balance over time. Remember these wheels operate non stop 24 hrs a day 7 days a week with about 60-80 spins an hour. So random certification is useless and means absolutely nothing. How the Gambling board will ever be able to prove these machines are non random is any one's guess.

I just wish that Grand West was at least forced to put large notification boards at these auto wheels that it is not roulette but computer generated rng. I know one thing for sure. I am finished with Grand West and will rather play in Caledon although they have Cammegh wheels with scalloped pockets or I will play Club Mikinos Langebaan. which as far as I know still have Huxley wheels and still operate with standard roulette rules.

Concerned Gambler

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C831216
, ZA
Dec 31, 2016 11:17 am EST

Sucks how greedy they are...they will always make money even without cheating but they clearly want more. I also used to love playing roulette until you start seeing the laws of physics being altered.

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Piet Pompies
, US
Jun 11, 2016 5:44 am EDT
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I really wants a solution - wants?
dwon?
never win a big money - a big?
I myself are a victim - are a victim?

Bunch of idiots...

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Ashy69
, US
Jan 08, 2016 3:44 am EST

Hi
I have stumbled across this very interesting topic, I myself are a victim of this roulette machines. I enjoy playing roulette and was winning quite impressively at a time when all of a sudden I keep on losing, or I win for a short while and start losing everything. It tends to give me hope that I will win again just like before. I have also notice the ball hover before, started shaking as if 2 magnets was fighting over the ball. Have noticed the timer sometimes jumps from 7seconds remaining to start immediately. this is when the game start changing.

Thanks a lot for your Post, really helped with my habit.

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Samonly
, US
Oct 28, 2014 12:10 am EDT

Also those Seminole casino uses those interlock machine are the same. same cheat.

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Samonly
, US
Oct 28, 2014 12:09 am EDT

I agree with you ! I been studying those roulette specially interblock. I have lost around 10k to realise that I don't play anymore. I really wants a solution. They probably should write dwon that those are slot not real roulette system. The funny things is that if you play alone you will never win a big money even after 100 hands.

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GrandWestSucks
, ZA
Feb 16, 2014 11:21 am EST

If you are a foreigner, DO NOT go to GrandWest Casino! Never!
It seems like a normal attitude where they just call people China-man, etc
Do not go there!

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Featured review
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Sun International - Non pay-outs

Many years ago going to Grand West was an enjoyable experience because then you still had a few wins but nowadays all Grandwest casino does is steal the peoples money. I think one person out of thousands leave the pemises happy. Is there no control on how much they make and what they give their patrons? Grand West, I stayed away for 2 years maybe this time...

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Sun International Assaulted by security guards

I am a frequent visitor to this casino.On this Sunday afternoon i experienced brutal treatment by the security staff at the casino, i can just say that i didnt deserve to be brutally grabed from behind by two of the guards, both my arms to be put in what they call a armlock behind my back, and to be dragged outside like a criminal.Im still in shock about the treatment I received.They just kept on pushing my arms up higher and higher up behind my back until I cried out of the pain, and even though i repeatedly told the one on the right of me that she is hurting me tremendously and must stop, she just ignored me, which showed that she intended to hurt me and it wasnt accidentally.It is two days later and im still in so much pain and have bruises on both my arms.I was wondering if any other visitors to this casino had similiar experiences.

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MarcoSaint
, ZA
Oct 24, 2013 5:16 pm EDT

Go to the police and lay a charge of assault and defomation

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BeenThereBefore
Los Angles, US
Oct 09, 2011 11:54 am EDT

For what particular reason were you removed from the casino? Forgot to mention? hmmm

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5:31 pm EST

Sun International this supervisor hasn't a care in the world for his demeanor towards players nor consideration for his job function

This Supervisor hasn't a care in the world for his demeanor towards players nor consideration for his job function.

It amazes me when we receive frequent letters indicating 'play, play, play' as your points will go up. But it doesn't help when Clayton doesn't care enough to take your card in the first place even when the dealer leaves it for his attention shortly after our buy in.

Notwithstanding that dreary look he dons of 'Creation has done him wrong' that is everlasting apparently but also the inability to call a waiter when asked to do so repeatedly. What else is he messing up on?

Kindly either re-assign him to janitorial duties or get him a friend as his truly unprofessional manner is much to be desired! Add a new Sun International report Inappropriate report?

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11:57 am EDT

Sun International A disgrace to the hospitality industry

Me and my two sisters went away for a week (18th September - 24 September) to our bought chalets at The Lost City, Sun City, Holiday Club. We have made Sun City our annual getaway for the three of us for the last 10years and have always enjoyed our experience everytime we go. On this the 23rd day of September 2009, something went terribly wrong! We were all gambling on the machines, playing black jack and numerous other things, that one normally does when entering a gambling place. I attempted to play the slot machines, where i just so happened to hit a 777, meaning i had won! So i called the floor manager who told me, the machine had been rigged so that no one could win. So this been the matter, i went through all the correct channels, doing what an good citizen should do, i complaned. The Managing Director (MD) said they could not help me as his staff had purposfully tapped over the evidence that i had won, ensuring if this went to the courts, there was no evidence.

Still to this day, nothing has been done! Bad show Sun International!

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Diveer
, US
Aug 23, 2016 2:48 am EDT

On the 21st and 22nd of October 2009 I booked 2 rounds of golf at the Fish River Sun via the PlayMoreGolf portal for the 24th and 25th October 2009 respectively. Which I paid for on the 21st and 22nd respectively.

I flied down from JHB on the 24th and arrived at the Pro shop an hour before my scheduled tee off time. Apon checking in at the Pro Shop, I discovered they had given my tee off time to another party. When questioning why they did so, I was told it’s my fault as they couldn’t get hold of me on my cell to notify me. When explaining to them I have paid for it and they have no right to sell it to someone else, I was then told it’s PlayMoreGolf fault.

I was treated as an irritation rather than a customer. The Golf Pro was irritated when I questioned his unethical actions.

The cause effect of this was they gave me alternative tee off times for both days in question. So this practise oviously is not a once off. All of which cause conflict with the players on the course. On the 25th the field was still turning for 45 minutes after the tee time they gave me.

In short the service I received was disgusting.

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4:48 pm EDT

Sun International very annoying and disappointing service

I stayed at the Cascades and Sun City hotel for business. I noticed that when I arrived everyone was falling over their feet to help me with my bag and show me to my room.

On checking out the atttude of the staff changes completely. The staff watched me as I struggled to carry my bags to my car (which was parked a distance away!). This is not my imagination as it has happened on numerous occasions. The staff just stand their look at you with blank looks on their faces. Totally not acceptable for the amounts of money being spent at your establishment. Gives me the feeling that now they have the money, I can basically *** off.

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4:27 pm EDT

Sun International terrible service and inedible food

The concierge at the Cascades hotel recommended the Peninsula restaurant for dinner and we made a reservation. We were originally seated next to the Piano and could barely her ourselves talking. We requested to be moved several times and only after we actively searched the restaurant and identified an available table were we allowed to be moved. There were periods of 15 - 20 minutes where no-one paid any attention to us. It then took approximately 40 - 50 minutes for the food to arrive which was disgusting.

I cannot believe that a restaurant that markets itself as a premier restaurant and charges accordingly can offer such a terrible service and inedible food.

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Sun International Poor pay outs

The
Grand West Casino in Cape Town is the only one allowed to operate and boy do they take advantage of their monopoly, their game king poker machines need to be avoided at all costs, I have played many poker machines in many countries, but have to still find such poor, and badly maintained machines, its such a pity that this group who have such a niece facility have resorted to installing such poor quality poker machines, which to my mind and so many of my friends and fellow gamers are set to pay the very lowest possible pay outs, you are always just short of a decent win, you leave feeling cheated, time and time again

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Lephia Marsh
, US
Jun 29, 2016 4:57 am EDT
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I totally agree with the author of this article. My husband and I have decided that after all the years of supporting this place, it is time to leave. It is costing one a small fortune for a few minute's 'entertainment' as that is what they call it. Sure... entertainment for them, watching you feed machines where your playing card is controlled. Besides this fact, you have to stand in queues to get a 'complimentary' drink and 9 out of 10 times the hot beverage machines are out of order. Especially the smokers casino bar. it is a shambles. Not the fault of the staff, please note, but there environment does leave them under such pressure and it so affects their attitude. Clean up your place, provide descent service and facilities with the money you rob all the punters with and perhaps that could be the entertainment part visiting Grand West Casino. No fun in just feeding your machines. Then one can just as well leave the donation in a box at the entrance door and one does not have to put up with the rest of the pains.
A.S. Marsh

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Blancky
, ZA
Dec 31, 2015 1:42 am EST

i would like to hear what the management of this establishment have to say to all the reports about how unhappy the majority of their so-called "valued guests feel! so can we get so feelback from them please.

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gabbyferre
, ZA
Apr 29, 2011 12:26 am EDT
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Grand West should be called Grand Theft. They are a Legal Scam. Robbers.
There is something very not lekker at this Joint.
I notice too many indiscrepancies on the slot machines which occur time and time again. I have proved certain occurrences time and time again without a doubt.
This proves only one thing. They are reading the players cards and controlling the payouts. ! Fact.
Let me tell you that they say "They cant read the cards"...but this is bull. They can and they do. They have very sophisticated software running there while your playing. So you think its chance? And your pumping it in as you become frustrated more and more while your playing hoping for that big win? The more you loose the more you play to win? Get Real. You cant win against a Computer program.
Your card is like a Bank account. Their Data base knows all about you. When last you were there, how much you won, played and lost, What type of player you are etc etc. Everything. They build up a profile about you. The moment you put your card into a slot machine, their data base runs a program against your profile. This program dictates what your going to win based on passed performances.
They are a bunch of scam artists and should be shut down.
Comon...Does anyone really know for real how honest those machines run are setup and how they actually work.? If you did...you wouldnt go there.
There is no such thing as luck there. They should be sued and closed down. Everyone whomever has been there and lost should get all there money back.
Entertainment...My ###...you pay for that, big time.
Ask yourself the question...since the year 2000, when they opened, you have been going there right? How better off are you?
Check out all the losers going there all so hopeful for that big win.
Its better to play the lotto people. You stand more chance. ... And that chance is that you stand more chance of dying than winning the lotto in a lifetime.
STAY AWAY FROM GRANDWEST.

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Sun International Lottery winning

I did receive email with price money from Sun International, with lottery award winning certificate as well as a Insurance Bond Certificate. Mr Frank Jacobs from the Internation Banking Department of The Hamilton Direct Bank Of London phone me and ask me to complete the attached forms to submit my payment. Also to sent money via Moneygram to the following person: Mrs Lindsay Hargreaves. Adress: 25 Frith Street, Croydon, London, United Kingdom, (this is for Affidavit, Notarization and Stamp Duty.
I want to know if this is for real or only a scam.

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Junior Mathebula
, US
Oct 20, 2019 4:04 am EDT

Hi my name is junior I have a complain about people who booked the machines because they want to make promo (big wheel) we can't play anymore those machines because people leaves their card in the machine they don't take out cards they hire people to gurd the machine 24/7 so we don't have a space to play anymore

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troyb12
, ZA
Sep 30, 2019 4:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

hi im mr t byrne ..

since ive recieved my gold mvg card where im about 56 point from platium ive won nothing i go to other casinos i walk out with money every time... clearly there is set machine in the casinos or the cards are set and that very disgusting...

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Doosie Kosie
, US
May 11, 2019 10:22 pm EDT

Thanks for letting steve hofmeyer perform... He is a legend like madiba.

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morgana lefey
, GB
Jan 06, 2019 3:22 am EST

company are beyond unethical, scamming people who are vulnerable for work, offering jobs that do not exist, extorting monies on fake jobs. fake work permits.
very dodgy company.

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morgana lefey
, GB
Dec 29, 2018 6:23 am EST

beware of someone called lebogang ngwenya and laetitia swartz, extorting monies, in their HR department, headed by someone called KK

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Kali Durga
, GB
Dec 12, 2018 5:45 pm EST
Verified customer This comment was posted by a verified customer. Learn more

they can not be trusted in any shape or form.

do not apply to them for jobs, find another company to work for, that are not linked with them or Kerzner holdings in any way.

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Mike Brassell
, US
Oct 31, 2018 4:17 pm EDT

I am invoicing SI for the first time and need to know what details are required on the invoice.
Companies are different as some require VAT numbers, others registration number etc.
Been trying to get hold of someone for 20 minutes now.
No luck!

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Anica Venter
, US
Sep 05, 2018 10:39 pm EDT

We have visited sun city and had a great time, however, to exit the resort took more than 2 hours. Having thousands of cars exiting one boom is unacceptable.

Sincerely
Dr A Venter

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Anica Venter
, US
Nov 18, 2017 10:57 am EST

We have visited sun city and had a great time, however, to exit the resort took more than 2 hours. Having thousands of cars exiting one boom is unacceptable.

Sincerely
Dr A Venter

ComplaintsBoard
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1:34 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sun International Staff

As a visitor to Cape Town and to Grand West Casino, I was very disgusted at the way the Staff treated us.
There is NO Signage outside at the boom gates when entering into the centre that everyone Must have shoes on, including your children.
My 4 year old son did not have his shoes on, when we got into the premises, one security asked my husband to please pick up my son as you are not allowed in without shoes, the second one said dont worry you can buy shoes inside, the third one appeard from no where with Management to escort us out of the premises due to my son not having shoes on, there attitude is disgusting, they were rude and arigunt. After spending R190 on a shuttle to get there we were asked to leave, Never will i put my foot back into that place. When i got back to the Hotel where i was staying and mentioned it to another couple, what had just happend. only to hear, they had gone through the same experience! Disgusting
Jack up people 2010 is around the corner, is this how you treat Tourists... wonderful Customer Service you Provide

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Log_
, ZA
Mar 12, 2016 3:17 pm EST

As a regular customer to grandwest I was quite disgusted by how grandwest's security guard asked me to exit the gambling area as she thinks I am underage (I am 19 years old) I did not have my ID with me but could provide proof that I am above 18. All this after the security guard just outside the door agreed that I do actually look above my age. I tried to show a certified copy of my ID but neither the security guard nor her supervisor were even interested at just looking at it. I understand that measures are put in place to keep underage people out of the gambling area but then shouldnt the same measures apply to everyone? This specific security picked on me simply because I am short, it's therefore not a fair judgement for them to randomly pick who they ask to present an ID and who not. Everyone should be treated equally. Above all she was quite rude and did not even want to listen to any reasoning. Utterly disappointed by their service. I would not advise anyone to come here again

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fritzsteyn
, ZA
Jul 21, 2014 9:14 am EDT

I went yesterday 20/07/2014 to Huisgenoot skouspel and wanted to order the Castle special as advertise on the boards. I was informed that they cant serve me what they advertised because they don't even stock Castle Lager 440ml cans and only sell the 330ml bottles. This mean that I had to pay more for a bottle as advertised R20 draught AND that's only after I had to stand long in a que. Please can you inform me how do someone advertised something they can't deliver? I have the picture to prove this statement.
You don't mind if I place the same wording used here on Hellow Peter?

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