Sun International review: customer service bru's @ carnival city

I really want and need to say this .
I have never seen customer service at Sun international like that .
I worked for Sun international before .
And I know the high standards and level of customer service expected.
At Bru's at Carnival City Service is really bad .
No friendlyness, no service waiters are standing around in a bar with less then 10 people and everytime we have to call someone for assistance.
So many things I can mention .
The best of all ...
Getting attitude from staff .
This is really bad .
I have intensive customer service back ground and what I saw there for the second time this week is unexceptable.