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Sun Cellular / Digitel Mobile Philippines
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1.5 54 Reviews

Sun Cellular / Digitel Mobile Philippines Complaints Summary

7 Resolved
47 Unresolved
Our verdict: With Sun Cellular / Digitel Mobile Philippines's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Sun Cellular / Digitel Mobile Philippines reviews & complaints 54

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Newest Sun Cellular / Digitel Mobile Philippines reviews & complaints

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R
3:19 am EDT

Sun Cellular / Digitel Mobile Philippines continuous billing of disconnected line

Here is my experienced with sun cellular. My line was cut since june 21. I've paid my balance amounting 1, 900 sometime in august (But even after payment my sim is still disconnected). I even paid for june to july cut-off. Which is actually the 31st month (Lock-in period is 30mos only & take note I still have no connection).
And until now, they won't allow me to fill-up for account termination. They kept on telling me that I have to wait for a call from someone first. But 4 days had past, no one from sun called.
And sun cellular is continually billing me for unused service (Disconnected parin nga eh)!

Sun cellular has the poorest customer service, whenever you have complaint, expect for no action.
But try not to pay bill on time, csr won't stop calling, texting you.

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myles1
, US
Sep 16, 2015 3:49 am EDT

Same experienced. Submit a complaint at NTC, I surely will too.

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2:57 am EDT
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Sun Cellular / Digitel Mobile Philippines customer mistreat

I first contacted loyalty hotline near the end of feb. i requested for my service to be upgraded to sun 999 + 800 and get a samsung note 4. After processing the request the agent confirmed the plan i want. After a few days i contacted them and was adv that it was approved. I went to sun shop farmers plaza and was told that the one i was approved was just for regular plan 999. I contacted the hotline again and got it reprocessed. i went to sun shop farmers again and was told to submit POI. I contacted the loyalty hotline again and was able to obtain an email address where i can send it to, i sent the POI and called back the next day and was told that it was approved. i confirmed that it was for plan 999 + 800 amortization and was told that it was. I went to sun shop alimall and was informed that it got declined even showing me the message in their system. I called the hotline again and was told that there was no update yet by a certain "SANDY". I requested for a supervisor and I was placed on hold and when she went back i was informed that there was no supervisor available since they are in a meeting. I asked for her employee number and she told me that they had an issue with their system and cant provide an employee number yet. We ended with her promising me a supervisor callback before 5pm. After more than an hour waiting. I called back and around 4:45 i was able to talk to someone who introduced herself as "MAFE". i asked if there was a note on my account regarding what transpired earlier and she only told me that the only one she see is regarding approval. She also said that she is not seeing any feedback yet regarding the upgrade. I requested to speak with a supervisor and she placed me on "HOLD for 20 MINUTES" she went back and told me the same story that the supervisor's are in a meeting and there is no one to take my call. She confirmed that their operating hours is until 5pm. I then asked for her employee number and she provided "SG15036" and i asked for the name of her direct supervisor. She then disconnected the call.

they conducted and investigation and told me that my complaint is invalid. I know what happened and i'm not a liar. i made sure they conducted another investigation and what happened was they where listening to a call last feb when its clearly stated in my complaint that im complaining the agents on march 3rd. after the investigation and proving that im telling them the truth they told me that the agents will be dealt with and wont divulge their process.they also asked me what type of compensation can they give me to make up for the inconvenience. after a couple more weeks of waiting and telling me that they will call me back which they only did around 2 out of 10 times. they finally said that it was approved with one condition. they will give me the compensation but i need to have my account under auto charge. if it wont be in auto charge then they wont be giving me any compensation. this rebate is for the inconvenience that they gave me and they still have the nerve to give conditions. this is not what you do when you inconvenience someone and you want to make up for it. you put customers in a disadvantage/ unfair position.

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1:39 am EST
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Sun Cellular / Digitel Mobile Philippines poor connection

Sun Cellular is a poorly operated company with equipment that is not able to perform at levels suitably satisfying to consumers. The best way to battle companies like this is through their corporate wallet. People need to learn to use their power over companies that provide little to no service to their customer base by dropping their service. OK so you will have no cellular or internet service. Well it appears that the service you are getting is just that anyway so why pay for nothing.

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9:43 pm EDT
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Sun Cellular / Digitel Mobile Philippines unsettled bill

hi guys, my prob po ako under sun. feb pa po ung last payment ko. and
ngaun, ginugulo ako ng legal office magsettle daw ako ng 15, 660php ano
po dapat kong gawin? ginawa ko po, pumunta po ako sa sun cell.
dhil nka appear daw sa accnt ko is for disconnection na. and ang advice
skin ng cashier is to apply for reconnection for less payment. ginawa ko, nagbigay ako ng
1k for initial payment. and maghintay daw ng mail or call from sun kung
magkano daw ung bbyaran ko for reconnection... please, i need your help
guys. ang sb nmn ng legal office, wala daw pakelam ung sun cell kung masira ung name ko. ako naman ginagawan ko ng paraan dhil ayaw ko nga masira ung pangalan ko. pero hnd sa paraan na gusto nila.grabe, 15k san ako kukuha nun? and one more thing, hnd pa tapos ung contract ko, then ibibgay na agad dun. and hnd man ako rinemind bago ibigay s legal office ung accnt ko. ano ba naman un? do i have the rights na magmatigas? and ipilit ung side ko?

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5:08 pm EST
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Sun Cellular / Digitel Mobile Philippines sun cellular broadband in laguna

I am a regular subscriber at sun cellular... more than 3 years now and 2 years solid for the broadband service. My dismay comes this december wherein my broadband speed wend down... i dont know what is the reason behind but large part of it will be network related.
i dont have problems with my pc. I am also a computer IT, so i guess i know my pc is ok..
i have called their customer service more than 10 times i think.. also my relatives are calling for help. the CSA's were very kind and accomodating. Be thankful that you got very good human service attitude in them. but your products are NOT! i haven't seen any improvement yet and i was trying to reach their big bosses to find this out and do some heck of a fixing... This is business and you should know your business of what is going on from the bottom not just on the top, just looking for the bottom line of your financials...
know where you are getting your salaries from... come think of it.. we are lovers of your product. but like i said.. in relationships... if someone gets tired... it will look for another one. Just speed up your service...

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7:43 pm EDT
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Sun Cellular / Digitel Mobile Philippines over charging

I called their customer service hotline to dispute a charge on my bill. They charged me php 495.44 for 1 second call. The call was from singapore to philippines. I told their cs that I can acknowledge the call if they noted the actual call duration. Their per minute roaming charge is php 70.00+ and they are claiming I talked for 7 minutes. I cannot accept that because how would I know they did not just divide that on the amount showing up on my bill? And why will they put 0:1 on my bill if it lasted for more than 7 minutes. Up to now, I have not received any resolution. I have been their customer since may 2010 and been paying my bills on time but they cannot give a courtesy adjustment even if it's their fault.

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1:06 pm EDT
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Sun Cellular / Digitel Mobile Philippines poor customer service and not processing disconnection request

I have been a sun subscriber for almost 3 years and my plan is bundled with a broadband. I decided to go to sun shop at SM Centerpoint branch last April 24 2012 to cancel the broadband to reduce my plan cost since i do not go online anymore when i got home and just renew my phone plan. So on that day i went there for 2 reasons DISCONNECT the existing broadband line and RENEW my phone line. After several months when i got my bill from them it still shows there that the broadband IS STILL EXISTING AND NOT CANCELLED. I went back to talk to their customer service to see what happened. It ended up that the previous STUPID representative who helped me last April 24 only processed the RENEWAL of the phone line and NOT THE DISCONNECTION OF BROADBAND.
They advise me to just pay what is in on the bill and they will just reverse me for the charges? what a hassle! I hope digitel and suncellular knows well how to train thier people and not be stupid by not processing a legal request from their customers.

here is the attachment of the CUSTOMER"S COPY - REQUEST MODIFICATION FORM as a reference that I cancelled the BROADBAND on the said date.

I hope higher management of sun cellular will see this and take actions also for you guys out there to be aware how CRAPPY the service of SUNCELLULAR/DIGITEL Telecommunications Phillipines is.

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Nightwolf
, PH
Dec 30, 2012 5:02 pm EST

I am a regular subscriber at sun cellular... more than 3 years now and 2 years solid for the broadband service. My dismay comes this december wherein my broadband speed wend down... i dont know what is the reason behind but large part of it will be network related.
i dont have problems with my pc. I am also a computer IT, so i guess i know my pc is ok..
i have called their customer service more than 10 times i think.. also my relatives are calling for help. the CSA's were very kind and accomodating. Be thankful that you got very good human service attitude in them. but your products are NOT! i haven't seen any improvement yet and i was trying to reach their big bosses to find this out and do some heck of a fixing... This is business and you should know your business of what is going on from the bottom not just on the top, just looking for the bottom line of your financials...
know where you are getting your salaries from... come think of it.. we are lovers of your product. but like i said.. in relationships... if someone gets tired... it will look for another one. Just speed up your service...

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T
4:45 pm EDT

Sun Cellular / Digitel Mobile Philippines watch who buys your sim cards

I’m not a sun cellular subscriber but for most of the time I have received prank phone calls using sun numbers. It really gets annoying when people do that and when you check their numbers it’s mostly sun numbers.

I just hope that there is a way to track down the people who buys their sims or subscribes to their services because I really do hope they aren’t using your services or numbers for prank calls.

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4:39 pm EDT

Sun Cellular / Digitel Mobile Philippines postpaid charges

I have been using Sun Cellular Postpaid mobile for one year and suddenly, I realized that my account has been charged with P1200. I was confused because I have not used the phone that much for the past one month.

So, I called up the customer care and I was told my account has been charged with P800 for data uses through GPRS! I was shocked because I have not used the GPRS service! I complaint about it and later I was told that it was some technical issue on their side and they will return my credit.

But they did not, and the monthly bill was reflecting the same amount. I again complaint about it and then, they told me that the charges were accurate and it was due to my data uses. I told them properly that they have earlier accepted that it was technical error so, why are they telling me that it was accurate all of a sudden again!

That is just not correct and I want to report it here so that proper action is taken and my credit is returned.

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ldel.mendoza
, PH
May 06, 2012 12:44 pm EDT

Just want to ask about your complaint against sun cell.. My sister's line was cut a while ago because the credit limit was reached. She was shocked since she only got plan350 and she's not really using it except for the phone's wifi. I called the hotline and the outstanding bill is already amounting to P1600. I asked the csr to tell me where that amount was consumed. She said it wasn't reflected in the system yet since the cut-off was only yesterday. I asked when can I get the information I need, she said that probably later or tomorrow. While waiting, I came across different blogs regarding subscriber's complaints against suncellular. Is there any progress regarding your complaint? My sister doesn't wanna pay for something which she never used and this thing really gets into her nerves.

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gelz
, PH
Feb 19, 2012 3:03 am EST

bk8 hnd ako maka tanggap ng incoming call sa abroad na block
[protected]
paki check kung ok pa ung sim ko inaasahan ko ang magandang serbisyo ng sun...

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12:56 am EDT
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Sun Cellular / Digitel Mobile Philippines unknown gprs being charged to account

I had been a Sun Cellular subscriber for over 5 years. Last April, I received a text message saying I can claim a loyalty phone again when the 2-year contract expires. It means I will get a brand new phone of my choice, and renew my contract for a locked period. I chose a Nokia C3-00. Since I have a P600 plan, the holding period was shortened from 30 months to 24 months. So he gave me the phone and I was happy.
Then came the problem. Halfway through May, I received a text saying my account has reached 70% of my credit limit. I was surprised because I am a regular payer, and my average consumption is only around P800-1000 a month. My credit limit is P3000.
I called customer service and they confirmed that I have data charges of P1400 in the latest bill, and more in the unbilled charges. WHAT!? I asked for a reversal. I am positive that I did not use this service. After several exchanges of emails and 2 phone calls to a call center (called once at 3PM, asked to speak with a supervisor, the agent said they do not have one), still the charges were not reversed.
I have read from several blogs that similar instances happened to them; would opt to cancel the account but since I just renewed, I would have to wait for 2 years.
I seek help from anyone - NTC, Digitel management, media - to help us subscribers be cleared away from this scam.

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Update by dswashington
Nov 09, 2011 8:31 am EST

Hello chicolopez, do update us if NTC ever acts on the complaint.

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jaquelyn
Batac Ilocos Norte, PH
Jul 17, 2021 2:41 am EDT

kapag hinndi ba nakapagbayad ng sunpostpaid mag aapear po ba kapag kukuha ng NBI clearance?

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Janet A. Dungog
, US
Jun 26, 2019 6:16 pm EDT

I have been a sun postpaid subscriber for 4 years. Last Jan 2019 i signed up again and included my husband under P599 plan. So my bill should be p1200/month. We use our phone for calling only as I work in Bukidnon and my family is in Cagayan de Oro City. As we are already above 55 years we also don't use data. I was ok with a p1800 bill in Feb, Mar and April, but already wondering how come we were over the P1200 plan. But last May 2019 bill I was shocked cause it reached almost p3400! Last 30 May we removed our sun sims, that is 10 days of usage with the plan. Today I checked my account, 27 June 2019, my June 2019 bill is still almost p1900! Next week I will ask for details of my usage. This is too much. Who can help me? My plan will terminate on Dec 2020, long way to go. I an willing to pay p1200/month till end of contract, but we refuse to use our sun sims because we think suncellular is overcharging us.

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Yuri123
, PH
Feb 24, 2017 8:35 am EST

Makakaulong ba ang unpaid charges, umabot sa 16k ilang months ko binayaran, yung plan ko 599 lng. Parati cla nag sesend ng leteers.

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michelle tuastomban
, US
Jan 22, 2016 2:33 am EST

Can I ask? I havent paid my sun plan since August, so 6months na akong di nkapagbayad. Eh paano ako mkapagbyad na di nman gumagana broadband nila, walang interenet, di ko nga ginagamit kasi my dsl internet naman kami pero on going parin iyong bill charges ko. Sabi nila they will file a case against me kung di ko ma settle account ko, makukulong ba ako nito? Please answer. Kinakabahan tuloy ako. Hehehe

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mitchicoy
, US
Jan 14, 2016 2:03 am EST

I am very much disappointed also...Upon paying full amount of unused months. I still need to sign a 3 month ext contract just to reconnect?
I cannot understand their service...It is really frustrating.

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ried
, PH
Dec 16, 2015 3:24 am EST

Dec 16 2015
Just received a notice from bustos and associates law offices.. dahil ilang month na ako din nagbabayad pank kc kabit dinisconnect na nila ung pagpapadala ng load sa sun sim ko lumalaki parin payments ko wat the hill di na nila pinaloloadan un sim tapus lalaki ung remaining balance kk tas after ilang months na di ka nkapag bayad saka palng clang magpapadala ng letter echos... san ako kukuha ng pambayad nyan? Isusuli konala tong phone ang pangit tlga ng service ng sun wala malang anti shock bill. Di mo na chechck kong magkano na naconsume mong internet data My paself self monitoring pa kyo nalalaman so binigyan nyo pa kme ng problema. Bahala kayo sa buhay nyo di ko yna babayaran 14k nayan pucha..

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Maayo
, US
Oct 13, 2015 4:58 am EDT
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Sa amin nga matindi bumili kami ng broadband na ang pagkakaalam namin ay prepaid at 3weeks lang naming nagamit dahil nagbakasyon lang kami for one month. Na shock kami dahil may dumating na bill sa bahay namin morethan 2k inignore namin ito dahil ang pagkakaalam nga namin ay prepaid ung binili namin na broadband. After two months may nagsend na ng message sa roaming no namin from Hidawa Law Office umabot na ng 6k ang bill namin. nakaka SHOCK talaga di mo na nga ginagamit nagkakaroon pa ng billing statement monthly anong klasing serbisyo yang SUN Cellular na yan mga mukha namang pera di maayos ang serbisyo nila.

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myles1
, US
Sep 02, 2015 10:02 pm EDT

Same with jen, my unpaid account reaches 17, 062. 57. Where in reality, my unpaid bill is only 1, 800 . Same text message from hildawa law office. "amount 17, 062. 57, urgent notice: settle asap your unpaid suncellular account as your name has already been forwarded to our law office for small claims cases. Send within 2 days your pay details to avoid legal complication, additional charges and negative record thru text at [protected], [protected], [protected], [protected], [protected], [protected], paulhildawa@yahoo.com - hildawa law office. "
How come? From 1, 800 to 17, 000 ?

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jMysterious
, PH
Jul 15, 2015 6:31 pm EDT

I'm a suncellular postpaid subscriber, naranasan ko na rin po ang mga hidden charges na yan. Malaki talaga ang interest pag utang! Sabihin na lang natin dyan sila babawi sa mga postpaid subscriber na tinakbuhan sila..

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victoria21
, PH
Mar 07, 2015 1:10 am EST

Same thing happened here... sun cellulae customer service is very poor bakit ipa ntc pa? Ganun din naman ah yung ntc pabor pa din yan sa kanila. Hmmm magfile na agad ng kaso sa korte ah kung may kakilala lang kayung atty tapos dun na kayu magtanong anu ano dapat ang gawin for the case hindi rin naman kasi sila makatao yung reps pa super rude tapos pag sa center ka pupunta mapahiya ka lang grabeh kung makapagsalita mga reps mga walang gmrc mga eskandalusa grrrr hindi na talaga ako bumalik. Wala na akong magawa kundi magbayad nalang para di putulan ng linya as aoon as matapos tong contract ko hinding hindi na ako gagamit ng sun cellular. At kung babalik man ako dun sa office nila ivideo ko talaga ang rep na mag assist sakin tingnan ko lang anong gawin.

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4:29 pm EST
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Sun Cellular / Digitel Mobile Philippines - internet connection

I want to escalate our issue with our broadband internet service. Sine we signed up for it, we never received quality service. It's either we are not able to connect to the internet or after we are connected, it loses it's connection after 5-10 mins. We called the hotline several times, but all they could is to provide us with a ticket # which I think were...

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10:09 am EDT
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Sun Cellular / Digitel Mobile Philippines poor services, hotline cannot handle complains, the worst provider I've experience

Network always busy or no signal, even missed calls are billed, sunhotline always busy also, suncellular will just cut off your line if you reached your credit limit without warning. The worst provider I"'ve known.

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marilou sagalot
, PH
Nov 14, 2018 2:10 pm EST

your agent processed my application but didn't give me the phone, i was so shocked when I received your billing, when I went to your cs in sm dasmarinas they told me that they will change the name on the account to the agents name, is this the way you resove it? that's identity theft...see you in court...

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Claire Belonio
, US
Sep 01, 2018 10:55 pm EDT

We already paid .. But why cant we call or text?

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Eran C. Advento II
, US
Aug 28, 2018 9:48 pm EDT

Follow up ko lang po ung complaint ko about hanggang ngaun ala pa po ung LTE ko ang number ko ay [protected]. Ang reference number ng tumawag me sa hotline ng sun ay [protected]

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Theresse
, PH
Aug 20, 2018 11:46 am EDT

Date: March 13-14, 2018

Number: +[protected]

Mobile phone was turned off due to low battery when it was loaded. The next morning, when my battery was fully charged, I did not receive the load. I want a refund for my load.

My load was Regular 50 and TU60.

Total amount paid is P120.

Email: theressefaith@gmail.com

Please, I want my load.

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tonie24
, PH
Jun 24, 2012 6:43 pm EDT

is it even legal for them to charges us for our missed calls? what if the person isnt available in that moment? are they doing the same thing in their prepaid subscribers, do other networks do this too..? they do the samething in india but i think they announced it in public first so that the public knows it..

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Joel Samarita
, PH
Jun 19, 2012 4:32 am EDT

Mine is the "worst" customer service ever. My company subscribed for a broadband kit (usb dongle), had lost sim card replaced. Issues:
1. Cannot retain same phone number
2. New sim card has no phone number yet and had to wait for 24 hours.
Number 2 made my day. Called 5 times to 395-3333 option number 3 for their broadband tech sup, I waited for 5 to 10 mins on queue with songs, then. . . guess what? Music stops, you'll here 10 short tones like someone was dialing the phone on your ear. Then comes the longer tone, one single long tone and KAPOW! you are out! Nice eh? A very good way of getting out of trouble when you are alone in the center taking care of the queue. Sorry if I am being imaginative of things. Finally, spoke to a CS and he tells me things "totally" contradicting to the first info i got two days ago. Great!
Lessons:
1. Cheap products = Cheap services
2. Unless you know how to fix the product when it breaks DONT BUY CHEAP.

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11:02 pm EDT
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Sun Cellular / Digitel Mobile Philippines refusal to replace prepaid moden purchased 3 weeks ago

Sun Broadband Wireless Modem purchased in Sun Shop Cattleya Condominium Makati was refused replacement. The modem does not function on the laptop of the buyer but according to Sun shop it functions when they test it. The complaint is the buyer cannot use the modem in his computer thus it should be remedied by the shop. They have not given it a solution and when asked to refund the item since it still is intact with its free load P180, they said it does not belong to them anymore and is the problem of the consumer that it cannot be used. Where do we go to complain so that the modem can be used or replaced? The item cost P1, 890.00 and they have not even recommended to check the configurations of the laptop of the buyer so that it will work with the modem that they sold.

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Sunbroadbandsuckssucksucks
, PH
Mar 04, 2014 8:49 am EST

Sun broadband is a useless piece of ###.

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May Ruby
, PH
Dec 22, 2013 4:28 pm EST

Sa DTI ba ito i-su-submit? Hindi ba sa NTC? Pano po mag-file sa DTI? Naka-ilang ultimatum na ako wala naman kwenta, pinagpapasa-pasahan nga lang nila ako. Grabe sinong tanga ang magbabayad ng bill na hindi mo naman magamit? Tapos ayaw pa nila i-cancel yung acct. Dapat i-report natin lahat sa DTI/NTC ang Sun Broadband.

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Buknoy
, PH
Jun 05, 2012 10:00 pm EDT

I purchased a SBW Plan 899 in Sun Shop Cattleya but got disappointed with the average speed of 10-40 kbps. It's far from what was indicated on their ad that was 3.6 mbps burst speed. Even on early morning the speed was useless. I reported the problem many times and in less than a week of purchase I returned the unit because they can't fix the speed. I demand a refund but they said they don't refund the unit because it was on their system already. I insist and told them that I will report them to DTI. Atlast they agreed and promised they will return my refund as soon as they have a new subscriber of the same plan I purchased on which to be transfered my SBW Plan899 account to that new subscriber. And that's the time they will return my money worth of 1700+. But until now I haven't received my refund yet. Ginagawa nila akong football. Pinagpapa-pasahan lang. I called the DTI and they advised me to give them an ultimatum, if still they didn't acknowledge my concerns, I will file a formal complaint and submit it to DTI.

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Rose Ann Santos
, PH
Sep 05, 2011 3:29 am EDT
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I think that the government should put up a good agency to protect the consumers of abusive
businesspersons. Dito the Pilipinas, lagi na lang ang mas mayaman, mas ma-impluwensiya ang
nananalo and ang mahirap and laging talo. We worked hard for our money, labor here is too much. Over-work and underpaid. It is only fair that we get our money's worth. President PNOY, do not protect us only from abusive politicians, protect us also from abusive businessmen.
Sa totoo lang, nagreklamo ako sa DTI pero di nila ako pinansin. :(

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yamnna
, PH
May 20, 2011 2:18 am EDT

As service or product sellers, they are obliged to provide good service to their customers. The customers have the right to have good service because they are paying for it. So, SUN when is crazy, unreliable, very poor should do something to make their service or product of good quality. They offer the lowest price to attract the customers, ignoring the quality. hmp!

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sunbroadbandsucks
, US
Dec 28, 2010 10:10 am EST

I don't think there is consumer protection in the Philippines. The general rule in that country is that you buy at your own risk. They even put on the receipt in bold letters - "NO RETURN, NO EXCHANGE".

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sriver1412
, PH
Nov 16, 2010 6:11 am EST
Verified customer This comment was posted by a verified customer. Learn more

hey i agree, is there a possibility that we can sue these guys i mean the network providers. bec. i bought a SBW huawei e1550 at 1.6k 350 lite plan. the modem as we know is already paid so i own it. and when your the owner naturally you can do anything with it. only to find out, they have locked the firmware. so virtually THEY STILL OWN THE MODEM!. Smnart and Globe have offered a firmware update while Sun doesnt care. Nada.

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The complaint has been investigated and resolved to the customer’s satisfaction.

Sun Cellular / Digitel Mobile Philippines outrageous charge phone internet browsing

Heres the scenario..we browsed at least 3 to 4 hours of internet using a postpaid Sun Cellular Celphone as a modem in my Laptop. I am a subscriber dun sa plan P 350.00/month nila with a credit limit of P1, 500.00. We were charged P 11, 900 pesos, just opening web pages like yahoo, youtube, and cartoon network website.. their reason Per Kilobyte daw ang charges nila sa interntet access..I WAS ASKING KUNG SAAN YUNG CONTRACT na pinirmahan ko sa kanila but the girl from their office told me that during the time I signed a contract, wala daw naka state dun na per kb and magiging charge nila sa akin kapag mag aaccess ako ng internet and wala daw at di nya makita ang contract ko sa file nila. So I asked for a blank contract para makita ko how they charge internet access and found out na they charge (if I ca recall P20.00/ 30min. not the 0.25centavos/kb they were charging me. A letter from Sun Cell came, stating na pag di daw ako nagbayad THEY WILL SUE...I called and was called by their respective office employee from the network and my problem was not clarified, so I waited...after a month, a letter from their private lawyer sent a letter saying I have to pay the charges plus damages and etc. amounting to P26, 000.00 +. I responded to the letter using a lawyer quetioning the validity ang legality of these charges, up to now they didnt yet respond.. If anybody who has legal means to inform me if I have a fighting chance to this nightmare please send me an e-mail, any help will be appreciated..my e-mail add [protected]@yahoo.com

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Bryan Malindog
, US
May 28, 2019 9:45 am EDT

Why? My sun sim can't access in fb but I have an active tu50 promo. Also when I activate my sim there's a freebies but its also not Working, So I decided to buy a load which is Tu50. Then is the same not working.

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+63 2395 8000 +63 2395 8888 More phone numbers

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suncellular.com.ph

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