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Summit Merchant Solutions / Rip off

1 United States Review updated:
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Good morning,

My name is XXXXX and I was recruited by April and trained by Stephanie Hudson on Wednesday February 18th. I was under the impression I was to receive 3-5 pre-set appointments daily by the marketing department; they were to call and speak with the decision maker/owner and confirm appointments. On Thursday February 18th I spoke with Mike Patterson my sales team leader from team 11, he said to call him Thursday February 19th at 10 a.m. and he'd have some appointments for me. I called him on the 19th at 10 a.m. and he said he only had one appointment for me and he gave me the name and address via phone, Bell Cleaners at 6471 28th SE Grand Rapids, MI and the owner as Jizette. I arrived at my 11:30 appointment and an employee named John said nobody works there by a name of Jizette and Dan Bell the owner is not in, I then proceeded to call Mike Patterson and he then told me this was not an appointment but something old from the board??? This was a 40-mile trip on a false appointment with a person who never worked there!!! Mike Patterson told me he'd call me back in 30-40 minutes with an appointment and to just hold tight and cold call the area. He never returned my call that day and scheduled no appointments for me. I spoke with Mike Patterson on Friday February 20th at 10 a.m. again and he told me he was sorry he never called me back and said I had three appointments scheduled for me for [protected]. He gave me the name and address of the first appointment for a Next Level Cellular at 11 Jefferson Ave SE, Grand Rapids, MI 49503 1 p.m. with Nathan Peters. I asked Mike about the other two appointments and he said to call him later, I asked him for the names and times so I could map quest them before I left and then he proceeded to apologize as the appointments were not in my area and he said he'd have a talk with the scheduler and get me new ones. I arrived at my scheduled 1 p.m. appointment at Next Level Cellular at 11 Jefferson Ave, SE Grand Rapids, MI and to my surprise... The building is vacant and the business next door said they are out of business and have not been there for a while now!!! Prior to this appointment Mike told me this appointment was set on Thursday Feb, 19 2009 which was the prior day, now obviously this is not the case as the phone# for this business is also a personal cell phone of a Mark XXXX 616-890-xxxx. I contacted Mike Patterson regarding these bogus appointments and have had no response, as of yet, it is 11 a.m. now on Monday February 23rd, no response from Mike and no appointments since I started last week. I would like an explanation from somebody as to what is going on here and why no appointments have been set as of yet, why have I been lied to? I drove 75 miles last week Thursday and Friday to bogus appointments and have had no explanation or apology at this point. How can I run 3-5 daily pre-set appointments if none are set? I have now come across many articles on indeed.com and /link removed/ regarding summit and TRANSTECH MERCHANT GROUP, very disturbing. Links below... Please respond.

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Ri
  17th of Nov, 2008
Agree Disagree 0 Votes

They are not too reputable. I worked for them for 3 weeks and had one appointment that the customer actually was expecting me. I drove 50 miles for one appointment and found out that someone else from Summit was there the day before and the customer didn't even know I was coming out there today.

Summit states they contact the appointment three times to verify prior to the representatives appointment. I had one this past Friday that thought I was out there to review his mother's personal American Express Corporate Card. This company was in the recycle business and didn't deal with the public. My next appointment was at a unisex barber salon. I was to meet with the owner by the name of Mike. Guess what? No one by that name owned or worked there nor was the owner there. I visited one client at his home, he was puzzled and angry that I was there because he made no appointment and told the telemarketer that he was in the thinking stage and not ready to do anything.

Stay away from this company. If this is the way they treat their employees, I shudder to think how they treat their clients.

Ri
  17th of Nov, 2008
Agree Disagree -1 Votes

One more thing. They advertise that you'll have 2 to 4 leads per day. the most I had were three and two were bogus. My Team Leader stresses that you need to make cold calls to succeed even though it contradicts what they advertise. Summit could telemarket in a professional way and make bonafide appointments by having trained phone representatives. For some reason Summit enjoys being deceptive to customer and employee alike.

I guess some folks would rather make $2.00 the wrong way than $5.00 the right way.

Sa
  27th of Jan, 2009
Agree Disagree +1 Votes

I have worked as an outside sales rep with Summit for 2 months now. I have had some appointments that I have had to overcome quite a few objections but all and all, I am a good sales person and have been able to close at least 2 deals a week. I am making good money and my team leader is very helpful. I enjoy Summit and the money I am making. You should try it.

Se
  3rd of Apr, 2009
Agree Disagree +3 Votes

You guys were hired for a sales position. Sales aren't just going to fall into your lap. When you didn't make a sale or the appointment blew up did you try going to the business next door to it? How about one down the street on the way there? I'm sorry but if you are hired to do sales then don't complain if you don't try to promote yourself. No I don't work there and never have but I have done sales jobs in the past and you have to work for your sales not let somebody else do all the work and you take all the credit by closing after they did the hard part.

Cu
  3rd of Apr, 2009
Agree Disagree 0 Votes

Does this company ask for money when they hire you? I am trying to understand their angle and the point of hiring people under false pretenses . How do they benefit financially from false leads or companies that do not exist?

Su
  22nd of Apr, 2009
Agree Disagree -2 Votes

I dont think you really know about Summit they expect you to RIPP OFF MERCHANTS period. IF your going to make any money with there company your supposed to sell a 600.00 point of sale device in a 60 mo lease at 99.00 a mo thats 6000.00 GOOD LUCK SEAN BOGGZ

Se
  22nd of Apr, 2009
Agree Disagree +2 Votes

I don't know where you got this magical $600.00 figure but to buy it outright is way over that. Even for the crappier models that other companies sell the prices are well over $600. I've been with these guys for just over 2 weeks and I've already made 1k so I think I'll stick here and just work on my presentation a bit more so I can increase my sales but my argument still stands. If you had actually worked you would have made money just like I have. Sales isn't for everyone, but hey good luck at your 9-5 job.

Aj
  28th of Apr, 2009
Agree Disagree 0 Votes

I've been working for this company since the beginning of February 2009, Have to admit my first day had me kind of scared 3 appointments were given to me and the first 2 the person i was supposed to speak with was not there. My third appointment was not like that. Even though the merchant, an auto repair facility, wasn't expecting me I was able to to still talk with them and close the sale on the first day, which made me about $600. Not bad for one appointment. Since then I have been able to close between 2-6 appointments a week.
One must ask themselves before starting a career in sales if there able to take rejection well. You cannot expect to walk in and close every appointment you go in on, Its not going to happen. The complaint's shown here have been from people who really haven't even made it over the learning curve for this type of product.
My Team Leader, Mark, Has taught me alot in the time i have been with this company and is always there if i need help, and if he happens to be busy there is always help just a phone call away.
The last thing i must say is even though they advertise that you don't need to cold call you should anyway. It's Basic Sales 101, plus you make more in commissions as well.

Bo
  1st of May, 2009
Agree Disagree +1 Votes

kinda funny how sean never worked there but obviously works for another similar company. It sounds like sean made one sale and he's not even done half of what the guys who have made complaints do! another rookie who has had very limited success and obviously not a great sales person hes only been with current company a couple of weeks. talk to me in 2-3months sean, instead of eating every thing your team coach says, see for yourself, Iv'e learned some can only learn the hard way. BOOM

Re
  4th of May, 2009
Agree Disagree 0 Votes

Everyone who has interested in this company... Please read this one.

I am owner of small business... two months ago sales rep of the summit merchant came to my store and PROMISED to save a fee of transaction. and He called to his boss to Confirm what his saying is "True" and I signed...

BUT AS EVERYONE CAN GUESS EVERYTHING WAS LIES...

I called to sales rep and complained about it. He said he QUIT a job and said to me Sorry... I realized he didn't even know what he sold for... I couldn't believe it but really it is... He seems to be suffered for what he has done... Yes.. I have to go with this company for three years with all kind of hidden fees... because I signed...

However I believe you can save your time & money... most of all your soul...

Don't !! Never !! be with this company...

Un
  24th of Sep, 2009
Agree Disagree 0 Votes

THIS COMPANY SUCKS! WHAT A SCAM! THE PAYMENT PRO EQUIPMENT THEY SELL ISN"T COMPATABLE W/ ANY OTHER SERVICE PROVIDER! They lease equipment @ $100.00 per month for 60 months that's $6, 000 for a machine that is only compatable with there BULL CRAP SERVICE! That same machine with a name brand is about $400.00 and it's compatable with other proccessing company's! They lock you into a 3 year contract that costs a ton to get out of and of course that is never revieled to the business owner opon signing up for the service! WHAT A RIP OFF!

Un
  24th of Sep, 2009
Agree Disagree -1 Votes

I am a top sales rep in the usa, presidents achievement yellow book usa that's top 3% in the country! I was contacted by summit merchant solutions and ALL THEY WANT YOU TO DO IS RIP OFF BUSINESS OWNERS! If you want to do payment processing find a good company to work for! SUMMIT IS A SCAM RIP OFF CON GAME! ### ### ###! And it's not because im a weak sales professional! SUMMIT MERCHANT SOLUTIONS YOU SUCK! But hey that's ok because I now work for a reputable payment processor, and my competition YOU sucks!

Li
  28th of Sep, 2009
Agree Disagree 0 Votes

I just got off the phone with a recruiter for this company out of Texas a few minutes ago. He came across my resume on Monster. He sounded uneducated and was very difficult to understand and used slang throughout our conversation. He informed me he was previously a car sales person, and he wished someone would have told him about this company years ago!

Anyways, he offered me the position after a five minute phone conversation promising at least three "warm" prequalified leads a day. A $600 a month car and cell phone allowance, full medical, vision, and dental after 90 days, and a $2000 bonus after closing your 10th sale. He assured me that the average closing rate was 40%! He also said that if I didnt close the deal, my team leader would close it for me, and I still would get my full commission, anywhere from $200 to $1045 an appointment! I did a rough estimate in my head, and on the low end it came to $5400 a month!

The next step is to fill out a criminal background clearance and employment application, email it back, they set you up for a one day training "webinar, " and the next day you start on your three "warm" leads generated for you...and you are on your way to making "big bucks!" Does this sound familiar?

My father always told me, if it sounds to good to be true, it generally is. I went on this blog site to reconfirm what I already knew about this company...It is a joke and a rip off! This was helpful to me, and I hope it is helpful to others as well. Good luck on your job search everyone! Take care!

Jc
  5th of Oct, 2009
Agree Disagree -1 Votes

I work for summit now and it is truly misleading, as the complaint says we are told we will get 3-5 pre-qualified appointments per day. However what they do is look into a computer and pick out business in your area or within 20miles and tell you the name of the business owner and say go sell them. There is no allowance so everything you do is out of pocket not a good deal.

As for the appts. the people you talk to are not even aware you are coming and most of the time you they are not even the right people. what also makes this a very shaddy is the fact they will not let you leave rates and make you sign the person up that day, so the the businesses can actually run the numbers.

I WAS TOLD NO COLD CALLING AND THAT IS ALL YOU DO. THIS JOB SUCKS SO HARD AND IT ACTUALLY TAKES MONEY OUT OF YOUR POCKET. SUMMIT IS A TERRIBLE COMPANY THAT CAN RUIN BUSINESSES INSTEAD OF HELPING THEM. IF YOU ARE CONTACTED SAY THANK YOU AND HANG UP UNLESS YOU LIKE PAYING PEOPLE TO WORK.

Th
  5th of Nov, 2009
Agree Disagree 0 Votes

EVERYONE IS NOT CUT OUT FOR SALES. YOU HAVE TWO TYPE OF PEOPLE IN THIS WORLD THOSE WHO WAIT FOR THINGS TO HAPPEN AND THOSE WHO MAKE THINGS HAPPEN. What it comes down to most people are order takers.

Rr
  19th of Feb, 2010
Agree Disagree 0 Votes

Ugh I am very disgusted with these people. I just received a call for an opportunity to work for them. It was a quick two min phone conversation confirming my current job and she asked me to put in my two week notice so i can start next week. I am desperate in finding a good job and from all the 30+ applications i have put in i finally got a call. I was so exited i told my boyfriend about it and he was happy for me. Then i told him they asked me to quit my job he said "NO, do your research first, this sounds bogus!" So I did just that and oh guess what i find?! I found complaints from people receiving calls from this company and then I found this page. So thank you everyone for stopping me from making a HUGE mistake!

Ch
  24th of Feb, 2010
Agree Disagree 0 Votes

i submitted my application in waco for the city, and almost bypassed going to take my assessment for that job to do this training class they want me to do tomorrow. i am glad i found this site as i will just not go with summit and keep up the hard work interviewing and looking for a job. i do know someone that did do well selling machines to businesses etc... however i do not think, after reading all this, , that this is the company to do that with.

Jo
  18th of Mar, 2010
Agree Disagree 0 Votes

I interviewed with this company yesterday. The guy sounded like a complete loser. Horribly unprofessional, I knew something was amiss. From the first minute, I knew I probably was not interested in this opportunity but I wanted to hear what they had to offer. Like others before me, the gentleman discussed out of this world monetary possibilities. Basically, that there is no way to make less than $70, 000 in your first year. He wanted me to do the web training tomorrow (today) but informed him that I was out of town. I was actually just buying time to check out a company who would offer a job to someone after 30 minutes of conversation. He seemed confused that I would not be able to do it even though I was out of town. When I informed him I did not have my computer with him, he said I could do it at the local library. Yeah, OK. Then he mentioned there would be an "emergency" training session on Monday. So this is when I bid my farewell with "leaved me your number and I'll call you back". He says he sent me an email that had all the information I need to make my decision. I never got it. But the thing that made me laugh was after every sentence and in the middle of most he repeated my name. He must have said it 300 times in 30 minutes and this morning, this same idiot calls me and I let him ramble for about five minutes before I stopped him and asked if he remembered talking to me yesterday. He said "No, I have no notes on that". Yeah, because you are probably too stupid to write. Stay away.

Mr
  15th of Apr, 2010
Agree Disagree 0 Votes

I just decided to give this a try. I'll keep y'all posted as to how it goes. I'm a sales person...love it, live it. I did review the BBB report on this company and found it lacking. I'll ask the hard questions and give you all a non-biased, upfront and truthful conclusion in the following weeks.

Mr
  26th of Apr, 2010
Agree Disagree 0 Votes

I APPLIED FOR THE OFFICE IN RICHARDSON, TX I GOT THE JOB BUT LITTLE DID I KNOW THAT THEY WOULD FIRE ME BECAUSE I HAD A MISDAMENOR ON MY RECORD. NOW KEEP IN MIND ON THE APPLICATION IT ASK " HAVE YOU EVER BEEN" CONVICTED" NOW I'VE NEVER BEEN CONVICTED OF ANYTHING BUT THEY HAVE WELL KNOWN DRUG DEALERS AND SHOPLIFTERS WORKING FOR THEM. I M VERY QUALIFIED FOR THE POSITION BUT THEY CHOSE TO LET ME GO. I HAVE NIT YET TO RECEIVE MY PAY BUT THEY BUT DON'T ANSWER THE NOW... UMM SOUNDS FISHY BUT I HAVE SOME ATTORNEYS WHO ARE LOOKING INTO IT.

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