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2.4 117 Reviews

Exploria Resorts Complaints Summary

41 Resolved
76 Unresolved
Our verdict: Engaging with Exploria Resorts, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Exploria Resorts reviews & complaints 117

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4:25 pm EDT
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Exploria Resorts timeshare deception

June 25, 2007 Jimmy talked Ronald Banks into purchasing a timeshare by telling him that he could he make the timeshare profitable by renting it out before the first payment was due. Ron and I had an agreement not to purchase so we said no. I left the two of them talking and when I returned Ron had signed the contract and written a check for the down payment. I explained that we were not interested in purchasing at that time and could not afford the down payment. Jimmy started explaining his money making scheme and Ron went for it hook line and sinker. They insisted I sign the contract and trust Jimmy. Jimmy told us not to tell the verification officer that he was working a deal for us and if asked to say no. Jimmy started calling us mom and dad and telling Ron how good he looked. He told Ron, not me because I wasn't buying his bull, don't worry. I will take care of everything for you. He gave us his cell phone as proof of his honesty.I eventually signed rather than argue, but when we returned home, I told Ron to call and cancel the contract. He refused and now we are stuck with the timeshare.

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operationtimeuntrap
Louisville, US
Jul 19, 2014 9:50 am EDT
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We own one too, and I truly never wanted this POS, but my fiancée at the time was so adamant at the time there was no walking away from this bag of vomit. These ### actually pitted us against each other, and used her to badger and threaten me to get the papers signed. Stay away from the Grand Sleaze Resort if you know what's good for you. Like the others say, this is really a bad deal, and your screwed for life. It truly is time to rise up against this swine and put an end to the madness.

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Ripped Bait
Toms River, US
Mar 30, 2011 7:43 pm EDT
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Grand Seas sets whole new parameters to bait and switch methods. I've been stuck as and owner since 2004 and have been through 3 versions including their last one moving my Race Week (7) unit back one week and thereby reducing my rent money about 75%
Wish I could give it away.

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11:36 am EDT

Exploria Resorts don't trust them

What stuns me, is that alot of people were the "1.000.000" visitor. I was also that one. Being 15 and having no creditcard an a lousy phone with only change on it, i called. First i was greeted by a man who asked for my confirmation code right away. I hung up and called again, saying i was "cut off" A lady sayd hello and we started talking. I asked straight forward if this was a scam, and she ofc. sayd no. I actualy said, loud and clear, that i was a minor and not legaly allowed to recive such price. (Btw, i was offered a 3000$ shopping spree on a crusie somewhere). She asked for my full name, i just gave her my first name to be sure, and se kept on talking. She seemed very nice and polite and sounded like the real deal, but i didn't quite believe her. I asked WHY they gave out free 3000$ trips and how they would get that money back, and she just answered that they were giving out trips to three destinations in the US. ´Getting no proper answer, i asked her again, and go the same response.

I'm glad that i didn't give her anything after i found out that people was scammed both before and on their trip.

SHE SAID HER NAME WAS: D E R E E C E H O W E L L.

Don't trust them.

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1:58 pm EDT
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Exploria Resorts terrible!

When we drove up, it seemed to be a nice location with nice ammenites. However, once we got in our rental house, we were disgusted. It was dirty, rugs were stained, there was mold around the bath and showers. When we woke up in the morning, there were ants in our bathroom. The WORST part of all was, the alarm that is on the doors going out to the pool, were broken. This was unacceptable and unsafe! We had 3 children with us (2, 5 and 7). When we informed the resort, they did NOTHING about it. They wouldn't even move us. They were incredibly rude and had no regard for this safety issue. I'm sure there are nice homes in the resort, but this wasn't the one. The employees, including the manager should be ashamed of the way we were treated!

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10:53 am EST
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Exploria Resorts smoother than smooth! run!

I received a message that I have won a holiday and that I needed to call a given number. I called and a very pleasant lady (Jo-Ann Lester) told me that I was so lucky and she is so happy that I called the number because if I did not I would have missed a great opportunity ... bla, blah ... After about half an hour of 'conversation' and explanations of the three holidays I have won (Orlando, Bahamas, Daytone). When Jo-Ann told me that I had to pay more the $800 I said 'oh, that's the catch' and she basically told me that I was crazy not to see what a great deal it was. It all started to smell really fishy ... finally I was 'handed over' to Alisa who was supposed to clinch the deal and who tried her best to be polite but I could just sense that she was just trying to 'get' me ... She reminded me of the plus I had to pay .. I said that I was uncomfortoble with this and that I'd check and call back. And guess what happened: She became rude, told me that the trip would be 3800 when I called back and then she hung up on me! I hope people will not fall for this ... whenever you have to pay money for something you have 'won' ... scram!

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robertklotter
Luxemburg, US
May 17, 2010 7:45 pm EDT

I bought a vacation package from these people. I canceled the deal 45min. later. I talked to the manager of sales and he said he would refund our money. We immediately called our credit card company and tried to dispute this deal and it was too late they had already processed our card. Not only they didn't refund our money but the $299.00 package was billed an extra $99.00 and reservation fee of $6.95 totaling $404.95. I called them back was bounced from person to person, I was put on hold for 45minutes then they disconnected me. I called back and got the guy who originally put me on hold. He informed me that these vacations were non-refundable. By this time I was fighting mad. The guy was very errogant and said that because I was upset he no longer could help me and hung up again. I don't know about you but I work too hard to be cheated out of my money. My name is Bob Klotter my e-mail is gklotter@centurytel.net and I'm very interested in a class action suit against these criminals. I just can't believe that the FBI doesn't shut these people down.

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Dale Embree
, US
May 10, 2017 8:19 pm EDT

at least consider that you got off for 404.95 i MADE BE IGGEST MISTAKE OF MY LIFE WHEN i BOUGHT INTO THIS TIME SHARE DEAL AND AM OUT 35k AND IF i WANT TO GET RID OF IT(no one will buy it!) i WILL HAVE TO PAY ANOTHER 5400.# TO DO SO. OTHER WISE i HAVE TO PAY MAINTENANCE FEES FOR EVER!

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ihatesummerbay
Clermont, US
Apr 21, 2010 4:01 pm EDT
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ANYONE INTERESTED IN PARTICIPATING IN A CLASS ACTION LAWSUIT AGAINST SUMMER BAY RESORTS PLEASE CONTACT US AT ihatesummerbay@yahoo.com! YOU MAY BE ENTITLED TO COMPENSATION!

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7:03 pm EST
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Exploria Resorts sales fraud

We were grossly mislead in the purchase of our timeshare, the major one being that we were told they would sell our old one to purchase the new one. Absolutely did not happen, so now we have been paying on it at a horrible interest rate we never would have agreed to if we new it was not going to be paid off right away. Can no longer keep paying for something we did not plan on and when I explained all this to the finance dept. I was told well you know salesmen, they will say anything to make a sale.

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operationtimeuntrap
Louisville, US
Jul 19, 2014 10:43 am EDT
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Wonderful system of JUSTICE we have in this GRAND LAND ain't it? You know, if someone tried this, selling a TV set, or a USED CAR on a neighbor, or the guy down the street, and it wasn't what it was sold as, they could be sued in civil court, have their life and credibility ruined, and possibly do jail time depending on how severe their actions were. This could be anyone, in the regular Joe class. But not a big well funded crook with lots of funding to buy their way out. These folks can say anything, and do anything, no matter how unethical, or immoral, and there will be no legal consequence to them what so ever. According to what the legal people say, they are perfect within the law to do what they do, and say what they say, and never be held accountable for anything. This is "CRAPITALISM", AND THE "FEE" MARKET SYSTEM in it's full glory and splendor, and we wouldn't dare want to interfere with the "CRAPITALIST" way of making money, would we? Even if it means deceiving someone, or lying to someone to do so!

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4:39 am EST
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Exploria Resorts win a holiday package

This company will advertise a pop-up that you have won $3, 000 U.S. dollars towards a holiday package. It will include 6 days in Orlando, Florida, a 7 day economy car rental, 4 days in Daytona beach, 4 days in the Bahamas including a cruise.

You have to pay upfront on your credit card, the original price was $898.00 U.S. but they offered it to me for $498.00 with the exception of one less day in Orlando. You have 18 months to take the holiday. You can print off the confirmation letter (4 pages long) after replying to a taped telephone conversation and payment, that you have to reply agree or disagree to each question. You are not allowed to ask any questions at this time although I did ask questions prior to this. The company were very keen to show me their website and the wonderful resort they have but take note, there is no email address on their website to contact.

There were discrepancies in the confirmation letter to what I thought I was getting. There was no email address to contact this company in the letter and the telephone numbers given were disconnected when I rang. The original number I rang, I can't seem to get through now as the response is "Thank you for calling, call agents are busy, please hold on..." of which it is never answered or is engaged.
There is no other way to contact this company and you are only allowed 7 days to cancel your vacation from the date of purchase. Beyond this time the money you paid is non-refundable.

I have been in contact with my credit card company and under international law, once a withdrawal has been made from your credit card you have 30 days to refute it. Unfortunately, you can't just stop a transaction as it is a legal confirmation when you give your details over but once the money has been lifted from your account, the company should give you notifcation in which you can reclaim the monies within 30 days. Summer Bay Resorts have not given me any notification apart from the letter I had to download myself and are not contactable for me to cancel within the 7 days.

This company is not upfront with what it is providing, they say you can ring back to ask any questions you like about the package but the number given to make the reservations is disconnected. I strongly recommend you DO NOT REPLY TO ANY POP-UP concerning SUMMER BAY RESORT, FLORIDA at www.sbrholidays.com

I have read of other disatisfied people who have been "taken for a ride" with this company. If SBR Resorts are reading this email, I sincerely hope you will contact me.

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jodie marie cowell
Tamworth, GB
May 15, 2010 4:04 pm EDT

my disabled grand-daughter was also conned she payed up front told her to print her confermation couldnot get on the sight so be warned she paid £898pounds she was so excited she was going never been abroad before they are nothing but [censor]

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inna1
Launceston, AU
Mar 10, 2010 6:06 pm EST

My name is Karina and I also received this offer. I did decline it as soon as I couldn't see any contact details on their website, only nice photos, but I had doubts.
Just wanted to say thank for sharing your experience, which reassured that I’ve made right decision.

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oa5599
, US
Feb 11, 2010 2:56 pm EST

Smokey Mountain Getaways is more thieving ### associated with summer bay. The package they sell does not exist, neither does refunds.

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10:31 am EDT
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Exploria Resorts money taken from my credit card

I told the Gentleman on the phone that I was not interested in the Orlando 6day/5nights package that you have put together, but the money was still taken from my Credit Card. I would like my money to be paid back into my account as soon as possible.

THIS IS FRAUD!

CUSTOMER NO: 402UK101909

REGARDS

MRS E DU PREEZ
SOUTH AFRICA
email: [protected]@hotmail.com
Mobile: [protected]
Office: [protected]

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xahmed
, AU
Dec 16, 2015 12:44 pm EST
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hi i live in australia am one i think got scammed and i did payed $aud 2, 222 dollars which in us $ 1596.00.For for daytona and porto rico and for the whole package.
The summer bay resort florida 2 days ago.I been trying to call of course and with all the numbers to call i didn't had an answer whats so ever from summer bay resort.I did send them a direct email last night i told them that if i don't receive from the resort i will report them to the local and international authorities . Till now i didn't heard anything from their behalf.
I like to join others who fall in this scam .I would like to join the class lawsuit action me to hope that this will compensate all the victims and hope that the florida law will take serious action against the management of summer bay resort cos they know that they are involved with this scam and the florida justice should look at these criminals .

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shelialynn1
Apopka, US
Oct 14, 2010 1:09 am EDT

If you weren't interested, why did you give out your card number?

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longpippi
, IE
May 24, 2010 6:29 pm EDT

im devastated.they hav taken money from my account within 5 minutes of the phonecall and now they wont give it back.im vomiting all evening since.what can i do?

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ihatesummerbay
Clermont, US
Apr 21, 2010 4:03 pm EDT
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ANYONE INTERESTED IN PARTICIPATING IN A CLASS ACTION LAWSUIT AGAINST SUMMER BAY RESORTS PLEASE CONTACT US AT ihatesummerbay@yahoo.com! YOU MAY BE ENTITLED TO COMPENSATION!

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rateros
Anaheim, US
Dec 05, 2009 12:38 am EST

THIS IS FRAUD!
I want my
money back into my account as soon as possible. RATEROS...I PAID $66O.OO FOR
~4 Days and 3 Nights in Orlando, Florida ~2 tickets from 2 Days to disneyland ~Auto of Rent category economy by one week (The client is responsible by the collection for the supercharge of $15 per day) ~3 Days and 2 Nights in Daytona Beach, Florida ~5 Days and 4 Nights in Cancun, Mexico

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6:19 pm EDT
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Exploria Resorts scam-ripoff

Firts off let me start off by saying...I worked as a fronter and closer for Summer Bay Resorts for 3 weeks in Altamonte Springs Florida.
I represented this company with what I thought was honesty and integrity, this was proven to be wrong towards the end of my employemnt with them. I will not mention names as at this point it is not really to anyones benifit, however, let me assure you that it's not actually a scam but this is how it works.
It was mostly targeted towards the europe countries and not so much US or Canada.
Everyone won a 3000.00 awards package regardless. In europe the final price was 898 and in canada it would have been 498. The actual price which was really made up was 3898.00
I found out a few things more as I worked for them, they are a high pressure boiler room with insanity provided free of charge and that's about the only thing free that comes out it it. The script which we were supposed to read was total BS. There were so many hidden charges after the fact where the poor sucker who bought into this was screwed at the end of it all.
Yes port charges to go to the Bahams was infact 149.00 per person plus a room charge per night which we were never told what it was...honestly. But in either case it was what it was and people were told about it.
The car rental with unlimited milage was free but there was a charge on that as well which came down the line at the end of it all. If you did not want the car, they would give you 2 free passes to the attractions such as Disney, Seaworld, Universal.
To make a long story short the closers and fronters were a rare breed with no integrity other that to get you charge card. What was worse about this whole experience was the Managers who were completely without ethics. They had BS answers for every question a caller had. They made people who worked for them brainwashed every morning with a 15 min. BS meeting. Their ads ran on Craigslist every day for months and are still running today. They change over staff like you change your socks. When an employee finally starts to use their own head and put 2 and 2 together figuring out the scam, they get fired such was my case. I asked too many questions and they became afraid. I was too honest and could not see myself scamming people especially the elderly ones. I really didn't know this fact at the beginning but soon found out. Talk about pressure to sell something and scam people...this company wins 1st place.
The manager had no room for honesty and even less if you did not follow the BS script with all the BUY NOW ANSWERS.
I hope this company is investigated or at least given a bad name in the future. All I can say is BUYER BEWARE!

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ksteczo
, US
Apr 15, 2010 11:17 am EDT

all i have to say is im glad i looked into this befor i did aanything stupid. thanks to all you guys for sharing your experiences with these a@@$%@!

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Unhappy consumer
Gurnee, US
Oct 16, 2009 7:47 pm EDT

Sounds like a couple of so-called "travel companies" that I too worked for in Florida. Both were nothing but sweatshops. One was already closed down by the Feds and the other has already had to pay out a huge fine for deceptive practices...Why does everything these days a scam? Is anyone or any company honest anymore? all I can say, if something sounds too good to be true, it usually is. Buyer Beware and please do your research before you get suckered in. Especially if there is a high pressured salesperson selling to you...

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2:52 pm EDT
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Exploria Resorts fulse information

I am a single 61 yr old women. I called to order a shark steam cleaner, was passed on to summer bay resorte. As I tried to explain to them that I was not interesed that keep pushing me. Told me I could us it, at a later date. When I called to make reseravation I was told I could use it, becouse I did not have a husband or live in. Told me to give it to someone as a gift. Scam scam scam.
Evj

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10:17 pm EDT
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Exploria Resorts vacation package scam

Apparently in 2004, I purchased hotel rooms at a modest discount in Los Vegas. I thought the website was a simple vacation website. Since this was 5 years ago, I do not recall the name of the website. As part of the purchase there was a requirement to visit a vacation rental for a 90 minute presentation. This requirement was never made known to me on the website nor was anything mailed to me about this requirement. If it was a requirement, it was buried in the website somewhere and not clearly stated or presented as part of the purchase price... and as I recall the hotel was not much of a bargain. I got to pay for a hotel in Las Vegas (Stayed at Teribles hotel I think with some coupons that were not useful - could have picked these up anywhere -- for about 5 days and paid about $500).. cannot be certain if this is where the Vacation SCAM was linked to me.

As part of the strong arm sales (SCAM) tactics, the Leisure Time World Travel / Summer Bay Resorts sales people call folks 5 years later to now intimidate them to participate in the vacation plan. Because they claim I did not fulfill the unknown requirement, I can either pay now $496 (with a reimbursement - I hope) or be charged for an expensive vacation package ($1, 500), or face a collections agency. This requires a credit card purchase. All is to their advantage again with no information being provided to me via the mail about the original requirements IN OVER 5 YEARS...

So rather than go through the ordeal of having to deal with this group possibly destroying my excellent credit rating, I have forked up the credit card information and will be moving forward.

Beware of vacation packages not purchased through a known vacation provider. Next time I will only deal with Hotels.com or Priceline.com (both very good vacation sites). These HIDDEN SCAM TERMS need to be clearly spelled out up front and not buried somewhere on their website which is conveniently down.

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Michaelina Melton
Los Gatos, US
Nov 13, 2009 11:02 pm EST

Yup this is happening to me too. I refused to pay. I will contest the debt with the collection agency and I have gone to the Better Business Bureau. The website never presented itself as a timeshare and this is so bogus!

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ATracy
Simi Valley, US
Oct 29, 2009 6:49 pm EDT

They just called me last night and did the same thing w/a hotel I rented in 2004 in Las Vegas! This is ridiculous. They threatened to turn me over to collections and/attorneys and have my credit ruined if I didn't pay the $496! I've paid it, but I'm going to do something else!

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john jay
vegas, US
Oct 28, 2009 1:41 pm EDT

summer bay they dont do scams...and if you dont tour thats what happens...

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john jay
vegas, US
Oct 28, 2009 1:39 pm EDT

maybe you dont understand that you signed up for timeshare tours...lol...i do travel clubs alot and this is standard ...

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Tried To Scam Me Too
, US
Oct 13, 2009 12:15 pm EDT

This is the third time they have tried to pull this scam on me. Contacting the Better Business Bureaus isn't doing anything (they just grab a different business license in a different state.)

IF YOU WANT SOMETHING TO HAPPEN TO THESE PEOPLE YOU SHOULD DO WHAT I DID:

Call the hotel/casino who's name they are using and ask for the LEGAL or MANAGEMENT department and tell them what is going on and refer them to the web pages about these numbers here!

They are the one's who are having their business name dragged through the mud by these scammers and they are the ones that can do something about it (SUE THEM!)

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11:55 am EDT
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Exploria Resorts didnt explain before taking deposit you had to have a certain income

I have been told today I had won a holiday to Orlando and Daytona beach etc. At first I thought it was a scam but then I believed them but what they didnt tell me before taking a deposit of $498 that you had to have an income of over $40, 000. That was in the purchase confirmation letter that I printed off after they signed off. I am a pensioner and they knew that when we were speaking and yet it was never menti0ned or that it was initially to sell time share or similar. I must get my deposit back as I have no money and this was put on credit card. A M Canale

email: [protected]@tiscali.co.uk

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eunice menzeleleli
Peterborough, GB
May 08, 2012 1:54 am EDT

this is really crazy, i had a message to say i have won a holiday to daytona beach .orlando and Florida, a sum of 898usd was deducted from my credit card without explaining first how much to be deducted and what is covered by this money, when i read the terms, you have to get ur transport to the venues, i rang the manager who decreased the price to 689usd and extended to 5years instead of 3years which was in the terms and conditions, that was 2009, now im being told nothing appears on the system, my mobile number or email doesnt appear on the system, a big money like this cant just dissappear

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Exploria Resorts immoral and unetical salesmethods

Pup-up sides with 3000 dollars as a amount to use on Vacations i Summerbay.resorts. Trickin you to pay a amont to secure your Hollidays.. You are whirled aroud between several names securing you, that there is no risk. I feel rearly tricked and naive...Don´t ever call the number in the pup-up windows. It´s an immoral way to trick money aut of people, and you do not now, what you have got for the money, they very quickley withdraw from your accont. Listen to your inner voice...Nobody will ever give you something for free...it´s cool-cool business.

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The naive one.
Carson City, US
Jan 24, 2011 10:03 pm EST

Yes I agree 100% the sales associates fail to mention that there is an income guideline. You do not know about it until you call to make reservations. I wonder if anyone has tried or thought about a lawsuit. I got ripped off as I had not been told the truth. DO NOT GET FOOLED! these people are crooks!

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2:40 pm EDT
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Exploria Resorts scam/shady

I purchased a book on TV and was asked if I wanted to hear information about vacations! I reluctlently agreed as I was given a picture of a great package deal for $289 4 days/3 nights in Orlando, 2 nights in Daytona and another 2 night stay anaywhere. I booked it, they charged me $45 every time I book. We get there after a long night of traveling-The Ramada Inn @ Westgate! The most crime ridden area in Kissimmee. It was awful! We get this room with no windows and no pictures! I think Abe Lincoln stayed here, it was that old! Come to realize, they offer nicer 3 star accomindations and say they are fully booked-yeah right-in this economy? Then they tell me where I can stay, we pulled in and I was appaled! Then we do this tour @ a location 1 mile from 'hotel' the guy was selling timeshares- He was cool but Summer Bay sucks! We checked out that night and they wouldn't even credit me with $45 fee even though I did not stay! DOUG, the manager, (right) would only say sorry. That's it! Zero customer service! Discusting, shady people opperating this scam from their homes no doubt! The package they sent me was beautiful! Then they do this?! WHATEVER YOU DO DO NOT DEAL WITH THIS SCAM!

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Exploria Resorts rip-off

On February 7, 2009 I ordered what I thought was going to be a good thing for myself and my family. I was told that for $248.00 I would be getting 4days/3nights in Anaheim, CA for four people with 2 tickets to Disneyland, 4days/3nights in Napa Valley, CA with two tickets to six flags, and 3days/2nights in Las Vegas, NV with two show tickets. Now I knew about the 90-minute presentation. I also knew that I had to provide my own transportation. During the sales call I repeatedly asked the agent if there were going to be any other charges, and I was told “no.” What I was informed was that I would have to provide my own transportation, buy my own food, drinks and entertainment.  What was never mentioned to me was that there was a seven day cancellation period, or that I had to pay $15.00 per person per night at the hotel and on top of that I have to give the hotel a $200.00 deposit. None of these things were told to me at the time of purchase.
They gave me a website (www.beginmyvacation.com) but no other contact information. I went on the website and there was nothing there except a "confirmation letter" addressed to me. None of the other links really went any where. No phone numbers, adddresses, or email address for those who wanted to exercise the cancellation policy which just happened to be in very small, light colored print in the middle of the confirmation information. It was not until I called to ask why I haven’t received anything about my vacations that I was told to go to another website (www.greatvacations.com) to review my information. I asked the agent then to send me something, Nothing to send. So now I am ready to use the vacation I call to book and now all these other things. I go on the website and yes it says these things but why wasn’t I given this website to start with?  I spent the 6 hours trolling the internet to find whatever I could about Summer Bay Resorts - NOTHING!

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WM702
Las Vegas, US
Oct 07, 2009 12:32 pm EDT

Yes...Summer Bay Resorts must be shut down! Look on the internet there are thousands of complaints against Summer Bay Resorts. Let me tell you my story real quickly.

I too have fallen trap to this "scam", if you will. First I thought it would be a great opportunity to go on vacation. I was a student and wanted a cheap way to travel and vacation. It sounded like a good way to also plan my the wife and mine's honeymoon. (Well THIS IS NOT A CHEAP ROUTE in which I have now come to realize!) First, the agent told me, "Oh everythings great, pay this low price, and you get all these wonderful luxurious "accomidations" to thousands of spots... you get a car rental, and tickets to disney/universal studios..." That was just the begining of a headache!

I call to book a trip for my wife and I to go to Orlando Florida. It was a headache alone just trying to figure out where we wanted to go, and the staff was not helpfull either. They said, "just pick a place and we will set up your trip." Sounds convinient right? We finally decided to go to Florida, and then we called. I was notified that I had to pay for my own transportation, food and entertainment and that they would take care of a "Luxurious Hotel." After a massive headache, we booked the trip to go. The agent said, "you wont get an itinerary of your trip untill 2 weeks before your trip." I waited till then, and sure enough no intinerary! I called, and they said, "oh yeah, its all online now." They never contacted me to let me know, or anything! So no itinerary for what I needed to do. I was livid!

That was the beginning of the nightmare. I told them when my flight would arrive in Florida. The agent said, "great a shuttle will be there to pick you up and you can get your rental care from there." I get to florida only to find that I should have flown to a diffrent airport. ("gee it would have been nice for the agent to say that there were two diffrent airports there.") Sanford-Orlando, then Orlando MUN. So I had to pay 90 a dollar taxi ride at midnight to drive over to get my Rental at the OTHER airport, (Which they failed to mention what time I would be ariving, and they almost closed the place because of it, which I WOULD have been left without a car as well.) and then I pick up the car and go to the hotel. But wait there is more...

Then it comes time to this "Luxurious Hotel". (The agent told me while booking that there was a hundred and some odd dollar Premium Upgrade fee. I wanted to have a nice Hotel for my wife and I for our Honeymoon, so I paid it expecting some nice comfortable beds, a fancy room, just not your typical hotel room) Our hotel was just that. Your Typical Hotel room. I am from Vegas and I have been to quite a few Hotels and I will deffinately say that it was not "Luxurious" by any means. And yes, from the previous mentioned above...there was a 200 dollar deposit that was not mentioned while booking. I was upset even further.

Then the whole getting your tickets was a nightmare! You have to complete a timeshare tour of people trying to sell you a timeshare which you must attend. Otherwise if you dont, you will be billed for the hotel. Does all this sound like a nice relating vacation? I wont get into further details to cut my story short, and believe you me, there are thousands of details I could add to this that are all negative! However we did get the tickets and Luckily they were not rejected by the attraction we chose!

I sure would love to see Summer Bay Resorts go down! DO NOT GET TRAPPED! read all the reviews and still just do not purchase ANYTHING they offer. I dont care if they sell you the package for a penny...its not worth it! You will save so much money alone and a huge massive headache like my wife and I got from our Honeymoon.

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Exploria Resorts - summer bay resort's promotional vacations. &$3000 in travel awards&

You today's winner summer please review the bottom info I was told I have won, then after keeping me on the phone after saying hey this call is costing me as Im phoning from South Africa they guarantee me its a free call, I have won a cruise no money involved I dont have to buy anything to qualify for my cruise, but at the end of the call is I dont pay...

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Exploria Resorts fraudsters and cheaters

The telephone number given by the company does not exist. We now realize after reading a [redacted] that, hey guess what, we have been ripped off! We were given the same offers as the person in the previous report with18 months to take up the holidays. If anyone out there needs more information to catch these cowboys get in touch. If there is anyone out there that can produce evidence that these people are NOT ripoff cowboys other than words that anyone can make up I would like to hear it.

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ihatesummerbay
Clermont, US
Apr 21, 2010 4:05 pm EDT
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ANYONE INTERESTED IN PARTICIPATING IN A CLASS ACTION LAWSUIT AGAINST SUMMER BAY RESORTS PLEASE CONTACT US AT ihatesummerbay@yahoo.com! YOU MAY BE ENTITLED TO COMPENSATION!

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Gandhijoel
, BR
Jan 13, 2010 9:03 pm EST

This is a big lie. This company is full of fraud. They give you all this deals and con innocent hard working people into their scam. This person " U wrong waterboy gatorades better " is one of the scammer too. He or she is part of the company that has been doing scamming for years. I have engaged the federal investigation dept to scrutinized their fake website and toll free number.

http://www.greatvacationsnow.com/

[protected]

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U wrong waterboy gatorades better
delaware, US
Sep 02, 2009 11:28 pm EDT

Dear fraudster, I must disagree they do exist. My wife and I are taking our 4th trip thru summerbay. I know its confusing they have probably hundreds of numbers and locations. but I assure you its not a scam. Just your typical timeshare company. I would like to add to all the people who think its free and when they find out they have to pay hotel taxes they freakout and think its a scam! You should always read the small print! Nothing in life is free! But atleast the trips are vary affordable! My wife and I aren't rich and basically the only way we vacation is doing the timeshare salespresentation.. Its cheaper than doing it on our own. We did orlando vacation Pd 158.00 for 4nights at actual summerbay resort and got free car rental, plus 4 tickets 2 disney parks. Plus 2 free nights at daytonna Fl. At daytonna we got a 50 dollar cpn for redlobster. again all for 158.00 for both trips. I dont particularly like thier customer service department. But when we call we ask to speak to this one guy in whom we deal solely through Him!

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2:02 pm EST
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Exploria Resorts awful company

I purchased vacation property and then i was ripped off. The persons name was Steven Tex Tucker. He said he was over all of the place and was just in the town for a few hours to help. He show me a place and then he told us what a good deal that it was and now we haven't been able to use it and it is paid off all i want is my money back and no part of this scam. I have lost over 18000.00 dollars in this company and still cant use the property. Please don't get scammed to i just want my money back and for no one else to get scammed the same way that i was.

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ihatesummerbay
Clermont, US
Apr 21, 2010 4:04 pm EDT
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ANYONE INTERESTED IN PARTICIPATING IN A CLASS ACTION LAWSUIT AGAINST SUMMER BAY RESORTS PLEASE CONTACT US AT ihatesummerbay@yahoo.com! YOU MAY BE ENTITLED TO COMPENSATION!

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ashlynmatthews
Perth, AU
Feb 26, 2010 7:01 am EST

hi im from perth wa i got email from summerbayresort i won a holiday to orlando for myself 3 kids im on a pension. so then i caall free call no, and agree to a holiday scam thing is they told me airfares not in clueded have to pay &2000 each i said no then they called me back said they will reduced the 1400 package to 100 left to pay from 800 i said i cant afford it i gave in realised its scam they wanted credit card 100 deposit from my mums acc so we agreeed never saw replacment money they said they will put it back after not takin this what out for this lying scam perth wa

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Leanie
South Portland, US
Jan 12, 2010 11:15 am EST

I ordered a exercise machine over the phone this morning and was told at the end of the conversation i was eligible for a 3 free night hotel, just for ordering. So like a dummy i said "really?" Next thing i know, this lady is saying how wonderful this opportunity is...
So like a dummy, i said yes. After doing some research and talking to my husband, who was really mad... I called my bank first, they said that i could refuse the charges, but try to cancel it first. So i called the summer bay resort 866 number, after being on hold for a while then getting transferred, and put on hold AGAIN, got thru to a guy, then immediately got cut off! Called back again, on hold again. Finally got the same guy, i think, explained my situation, after a little pressure, first said he could make it half the price for me! This is when i really got skeptical. Then after a bit, and some rude customer service he said it was canceled. I guess i will wait to see my bank statements. Look out everybody: This is a scam. I have never been suckered into anything like this before, So moral of my story: if it looks to good, IT IS!

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Exploria Resorts very high pressure phone calls!

Took a credit card number and immediately tried to take monies before telling me about airfare tax exchange rate made it sound as if 498 was total cost unbenounced to them I was broke then asked me to correct this problem by giving them another card number I said it would take time they told me I had 20 min to do so just enough time for me to check them out and I'm not out ha ha but I can see how some people will be taken by them and it should be outlawed made to feel as I did something wrong shame I hope something is done to these frauds to stop them from praying on Canadians.

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ihatesummerbay
Clermont, US
Apr 21, 2010 4:01 pm EDT
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ANYONE INTERESTED IN PARTICIPATING IN A CLASS ACTION LAWSUIT AGAINST SUMMER BAY RESORTS PLEASE CONTACT US AT ihatesummerbay@yahoo.com! YOU MAY BE ENTITLED TO COMPENSATION!

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Else Karla Kaas
, DK
Mar 26, 2010 1:50 pm EDT

Hello everyone...

First... excuse my English, cause I'm Danish...

Today I visited a homepage. I should print a songtext... Then suddenly there was a pop-up-window... saying... Congratulations... You have won $3.000... Wauw... Please call... and then a Danish telephoneno... I called, and I talked with Nina Cruz, later with Gene Pierson...

It was not a free holiday. I should only pay $800 with my creditcard, and then I could travel, + 3 other persons, to Orlando, Daytona and Bahamas... Then I said... It's too good to be true... And after reading all the troubles other persons have had, I think, I did the rigtht thing by saying goodbye.

Good luck everyone.

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9:44 pm EST
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Exploria Resorts $500. oo rip off

Winston Salem, NC---I called to have Dish Network installed into my home. THEY transferred me to an extension that had discount vacations. Well, if Dish Network says it, it must be good. I bought in that day for $499.00. I called to book my 1st trip. They said, the room is covered, you pay the taxes, approximately $35 to $45.00. If I go to their Bahama resort, of course on all trips you pay the air fair to get there. If you elect to go to the Bahamas, you pay $198.00 per person for the cruise ship to get there. When you get there for the 2 days, the have a motel room for you but, of course, you need to get your passport first, otherwise, you can stay on the cruise ship. To help this long story shorter. 1st I opted for Daytona races in Florida, to go the end of Oct., 2017. I was to receive tickets 4---- 2 People to the race, I was responsible for my flight there. I could stay at one of their authorized motels (and pay the $40.00 dollar taxes). 5 months later! No tickets, or list of motels that I could stay at were EVER sent in the mail. I called Dish Network because, I thought it was through THEM! NOOOOO! They subcontracted. So, I was put on hold and transferred to a $500.00 FRAUD/SCAM!Q

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vaction property owner
kingman, US
Feb 22, 2009 11:22 am EST

STOP READ BEFORE YOU GET SCAMMED TOO! I am now an owner and still can't get in to use my vaction property. I was told no closing cost and no interest but since i purchased this i have paid a fee for mantience, points (book), and now there is other fees they have added .I have been bounced from one person to another trying to get this resolved and no explainatons have been given. I feel like if eveyone tried to get there money back maybe they would stop being dishonest. This is one of the biggest scams out there. They suck you in buy telling you that eveything is paid and included in the price and it is not. They also have fees for cleaning when you use the room it isnt apart of the maintence fees.My vaction property is paid for and i am still having problems. If someone knows what i can do to get a result please feel free to email me i am open for any suggestions.

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LJ Timmons
Pottstown, US
Mar 21, 2009 10:55 pm EDT

When I purchased an every other year condo from Summer Bay Resorts, they stated that the taxes almost never go up..NOT TRUE each year that I owned the condo the taxes went up higher and higher until I could not pay them anymore. I mean you figure 500.00 tax for 2 bedroom condo for 1 week every other year...gimme a break...that piece of real estate isn't worth that much. I am certain that the "taxes" don't go to the local tax agencies either. Stay away from Timeshares all together, now I am being ripped off by unscruplous timeshare resale sales people. No rest for the weary.

LJT

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summerbaysucks
,
Nov 19, 2008 1:35 pm EST

Just wanna say Ive, and a few others have reported your sorry ### to the FTC for solicitation and war calling and the callerscomplaintboard.
Whatever site I fine to report you ripoff scam I will.
Start licking your wounds you ripoff mother###ers.

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ksymon13
, US
Jul 28, 2009 8:53 pm EDT

They keep calling me, every 2 weeks I can't get rid of them. I have told them I have no interest in returning to Orlando. I have asked them to take meoff their list. They continue to call and then when I explain I have asked not to be called again they rudely hang up. This has to be harassment. I am looking for a web address to send them an email.

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yavoll
Centreville, US
Feb 03, 2010 11:05 pm EST

I bought their vacation package. What a rip off! The ### salesman was the most lying son of a ### Ive ever delt with. What he presented was great, $299 for 7 days in a condo anywhere in world. The package doesnt exist. Tried to get refund. Most arrogant ### managers anywhere. All of the ### should be executed. They are socialpaths, no feeling except greed.

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Inspector Suraj_234
, CA
Jan 23, 2010 8:56 pm EST

These ###ing scammers at Summer Bay Resort must pay. I have requested the federal investigation unit to locate these ###ing scammers and put a stop to their reign and hopefully these devils get jailed for the highest crime in life; scamming the elderly.
This is their latest scam site and toll free number.

http://www.greatvacationsnow.com/
[protected]

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I HATE SUMMER BAY
Tomahawk, US
Oct 01, 2009 4:02 pm EDT

TODAY, I FILED A COMPLAINT WITH THE FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES. I AM REQUESTING $500 AND THE ASSURANCE THAT MY TELEPHONE NUMBER WILL BE PERMANENTLY REMOVED FROM SUMMER BAY'S TELEPHONE BANKS.
THE ONLY THING SUMMER BAY UNDERSTANDS IS $$$$. IF EVERYONE WHO IS SICK OF TIRED OF THEIR REPEATED CALLS, THEIR DECEPTION, AND LIES WOULD FILE A COMPLAINT SEEKING MONETARY DAMAGES, THEN MAYBE SUMMER BAY WILL GET THE MESSAGE.
THEY ARE CROOKED AS A DOG'S HIND LEG.

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Exploria Resorts $3000 orlando florida holiday

Flashed on screen that i was the [protected] visitor and that i had won a holiday to orlando florida, daytona the bahamas and mexico or spain. This was all paid for and that i had to supply my own flight finances. I was given a reference number [protected]. customer service number [protected] or [protected] which matched the ref number. the man said his name was Cameron Marpell. He told me to log onto www.cheapflights.com for flights. They said this would cost me $989 payable now. They then came back to confirm and said my credit card was debited $249. There real guttless people. They were told i had five kids and we had never had a real holiday. My 3 year old loves mickey mouse and now i have to explain we arnt going. This has made me even more determined to save for that holiday and i will book and go on just that. Some people are pitiful. Just as long as they can sleep at night-common thieves, thats all not smart just low.

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Cas_h
Sydney Metro Area, AU
Mar 17, 2014 9:09 pm EDT

I clicked on that link to.They told me I won a $3000 orlando Florida holiday with all these extras cruises and things. It sure has cost me :/ so much for winning a holiday. I told them I am single mum of 3 and never been on a holiday then these scammers want $1000 deposit not including flights. Then a call from my Bank saying they have been trying to take their deposit not once was it processed but 4 times thank god my bank is on the ball and declined them I live from week to week non my pays and told them all this they have no sense of remorse at all.

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carlo guevarra
,
Jun 09, 2010 9:11 pm EDT
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i was given the same number from trinidad and tobago under similar circumstances.my credit card was debited.however no recogintition of the transaction was given even though i had provided my e-mail address.fortunately i double checked the number on-line and my initial doubts were confirmed.eight days later i am awaiting some form of correspondence.i hate to admit i was gullible.

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