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Suddenlink Communications / service

1 273 pearlstone dr, Lonoke, United States

Disgusting customer service. After discovering issues with my service I attempted to contact the company by phone, as instructed. I went through 3 representatives. One was okay but no help at all. One answered with music blaring in the background. I could only understand every other word. Without warning this rep transferred me to another rep with an attitude out of this world. I demanded to speak to a supervisor and he refused to put one on the line. I asked several times and even offered to wait. I honestly don't even feel he even attempted to locate a supervisor. When I explained that id been on hold for over two hours and gotten nowhere. He sarcastically advised I call back at 8am. I then asked how to go about filing a complaint. He stated he had no idea? I'm starting to wonder where they even find these people. What a joke. My family and I are taking our business elsewhere. I'll pay top dollar for top service. :)

Jan 2, 2019

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