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Sudden / Very poor customer service

1 United States Review updated:

I called suddenlink 4 weeks back, and they said they would have to add our house to their records, and that would take a week. It took 3 weeks for that to happen, and when the installation was scheduled, they found that there was no suddenlink cable box near our house to give connection to.

Now, I am trying to get a date from them for installation and after 4 calls, there is no idea of when or what is going to happen. Some say they will get back to me, and never get back. Others say, they need to get update from head office. The customer support people do not seem to be interested in the customer at all.

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Comments

  • Su
      5th of Aug, 2009
    0 Votes

    Hi! I am with Suddenlink. I am sorry to hear about your trouble. I would be happy to look into this issue for you. Please email me the city/state you are trying to get services in along with either the name on the account or the service address and I will follow up on your installation. My email address is tina-AT-suddenlink-DOT-com. Thanks!

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