Menu
Categories About us Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
CB Computer Security Sucuri Security
Sucuri Security
Reviews ComplaintsContacts
Pros/cons Alternatives Alternatives FAQ In-depth review Is it legit? Featured complaints Most discussed Recent comments Contacts Phone Email Website Socials Address Working hours About Overview Overview Overview Category
Sucuri Security Customer Service Phone, Email, Contacts

Sucuri Security
reviews and complaints

sucuri.net
sucuri.net

Learn how the rating is calculated

3.3 21 Complaints
Verified
The authenticity of the customer service contact information for Sucuri Security has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint
Reviews ComplaintsContacts
Pros/cons Alternatives Alternatives FAQ In-depth review Is it legit? Featured complaints Most discussed Recent comments Contacts Phone Email Website Socials Address Working hours About Overview Overview Overview Category

Sucuri Security complaints 21

Resolved “Stay away” Resolved “too slow, needs a lot of improvements” Resolved “I will never do business with them again” Resolved “unusable” Resolved “it may crash your websites, be careful” Resolved “Looks like a total scam” Resolved “Ineffective” Resolved “Used to be great” Resolved “what a headache!” Resolved “what a terrible company!”
ComplaintsBoard
M
2:47 am EST

Sucuri Security too slow

Been using them for almost one year and didn't expect I would complain. I had nothing bad to say about their service till I needed their help. Their customer care team could work way better, they are very slow, one response takes them too long, I had to wait for over one week before they finally answered. At first, I sent them a message via their email that was shown on their website and like a normal person I needed their help as fast as possible, even though my issue wasn't that urgent, but does it actually matter? So I got no reply. Then I tried to chat to them on the website, someone has answered (thank god I thought), but they just shut the chat window on me thinking that my issue was resolved. But it wasn't!
What kind of service is that? What if my issue was urgent?
So Sucuri Security, you have to know it: I don't know why you have so many users, but if you don't want to lose them, improve your customer service and treat your customers with respect. Thanks.
As for me... I'm not sure I'm gonna continue using them.

Read full review of Sucuri Security
Hide full review
Helpful? 0 0
Share
More
Send message
Copy link
Report

Overview of Sucuri Security complaint handling

Sucuri Security reviews first appeared on Complaints Board on Jan 5, 2018. The latest review Firewall was posted on Nov 7, 2021. The latest complaint Stay away was resolved on Jul 31, 2018. Sucuri Security has an average consumer rating of 3 stars from 21 reviews. Sucuri Security has resolved 12 complaints.
Ratings on other sites
Trustpilot
Trustpilot
2.5
142 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

  1. Sucuri Security contacts

  2. Sucuri Security phone numbers
    +1 (888) 873-0817
    +1 (888) 873-0817
    Click up if you have successfully reached Sucuri Security by calling +1 (888) 873-0817 phone number 0 0 users reported that they have successfully reached Sucuri Security by calling +1 (888) 873-0817 phone number Click up if you have UNsuccessfully reached Sucuri Security by calling +1 (888) 873-0817 phone number 0 0 users reported that they have UNsuccessfully reached Sucuri Security by calling +1 (888) 873-0817 phone number
  3. Sucuri Security emails
  4. Sucuri Security address
    38975 Sky Canyon Dr., Ste 210, Murrieta, California, 92563-2678, United States
  5. Sucuri Security social media
Sucuri Security Category
Sucuri Security is related to the Computer Security category.
Sucuri Security alternatives
Guided Hacking 1 review VPNArea 10 reviews Liberty Security Systems 10 reviews Keeper Security 9 reviews Cyber Forensics 11 reviews

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.