Subway
reviews and complaints

I ordered a subway sub platter & was told my $5.00 off coupon could only be used if I bought a wrap or large sub . Not true! I had a $25 gift card and she told me it was only $15 left. I had just pulled it off the card as I stood there so I knew it was never used. When I told her that she rescanned it and agreed there was $25 on there. Very shady!

They don't change they tuna fish after 2 days they banana peppers were sour lettuce a different color bread hard at times just all around nasty please handle this situation ppl shouldn't be going to the hospital for food poisoning or upset stomach the store is located on 12th and Walnut Street in Lebanon Pennsylvania the meats probably old to cause if you not changing your tuna fish in 2 days imagine the meats cheese and sauces the cookies are never baked they old and hard this store is just dirty

On December 3, 2018 I went to the Subway on Little Rd in Arlington, Texas. The time was 9:00 PM. The lights were turned down and the note on the door said, "On break. Be back shortly". I did see an employee momentarily at the serving area, but he went into the back. I waited in my car for about 20 minutes and decided to drive to another Subway on Kelly Elliott Rd in Arlington. I never did find the Subway so I drove back to the Subway on Little Rd thinking surely his "break" must be over by now. I arrived around 9:36 PM to find the store still locked up. I saw the employee momentarily in the back so I went to the door and knocked on the glass with my key. He never did come open the door. About a week before this (we eat there all the time) I came into the store and there was no one in the store. I waited about 20 minutes and the employee finally came into the store saying he "had to go to his car to get something". I think it was the same employee I saw tonight.

On 12/1/18 I tried to use a coupon for a $5.99 foot-long sub that I received just a few days ago. My grandson had a coupon also. I showed the employee the coupon I had, and told her that my grandson had one also. She said okay and started making the subs. I get these coupons via the phone all the time and always eat there when I can. I came to town (35 miles one-way!) to have the subs for dinner with my grandson because he wanted one. My whole family goes to that particular store (2515 Beene Blvd, Bossier City, LA 71111).

A 2nd employee said (when the subs were half made) that the coupon wasn't going to work for the subs. I said that I was invited (via the coupon) and will pay $5.99 for each. Nothing else was said at that point. When the subs were finished the 2nd employee rang it up and told me it would be $18.00 and change. I told her I had coupons for $5.99 each and two $5.99 subs don't add up to $18.00 (that was just for the subs mind you, no drink or anything extra).

She then argued with me about it and told me it will be $18.00 again. I told her the subs would be at the advertised coupon price or nothing. She refused so I left after warning her that I could bring a suit against the company because "bait and switch" tactics are illegal. She said (mockingly) that she was fine with that.

So we went to Fire House Subs and had a great sub sandwich. Subway just lost 12 customers.

A very unhappy customer!

My family visits the Subway store in Seminary, Ms. at least 2 to 3 times a month on Sunday night. We usually get to the store around 8:00 to 8:15 p.m. The biggest complaint up to tonight has been that they pour out the sweet tea around 8:00 p.m. even though the store closes at 9 p.m. Tonight we drive up and they're closing the store at 8:17 p.m. So, we drive 4 miles to go eat at Krystal.

Not happy with my sub today, paid for 3 6" subs of which the Italian bread was stale with hardly any filling. I used to get a drink with my sub however was told I would have to pay more, fair enough if the sub was amazing but alas it was not. Taste very nice ruined by the bread. Wish I'd got a Greggs baguette and drink for £3 I really feel I've been ripped off!

Attached is my Yelp review with picture of employee in which I complained about, 2nd is her very unprofessional response in which contrary to her response, there were only 3 people in the store at the time of my order, myself, the person taking the order and the one pictured of which was key to my complaint. I thought you (Subway) should be aware of the people you have working for you in a small community.

Went for lunch with my family on this day.. Ordered steak egg and cheese.. Large
The amount of steak was horrible on this sandwich.. I went up to the manager and showed her the sandwich.. I said is this all the meat and she said rudely yes unless you want to pay for more.. I work in the vustomer service field and have never met a ruder person the way she spoke... I would like to sent a photo of meal

It is 5:30 at night and I am having a bad day. I want subway when my server is as slow as a snail. She was clearly noticing that I was a bad mood and just kept talking to my children, when they didn't want to talk to her. Also it was rush hour and she took a whole 30 minutes to make 1 sand which. Please figure out who this woman is and have her have some tipe of punishment for her actions.

the soup had an unpleasant taste and it was very water downed. As a customer I am very dissatisfied with the service I received. I really feel that you guys should do better at serving customers and making sure that customers are happy and satisfied with the service that we are receiving. I really feel that this behavior should get reported to corporate. I hope you guys start doing better in serving customers. thanks.
Sincerely,
Jeriesha

Visited the subway inside the pilot store #254 650 hey 299 Wildwood GA 30757 at 12:33 to get 2 pizzas one only cheese, the other peperoni along with a chicken bacon ranch sandwich. The guy working ( no name tag) fat guy with brown shoulder length hair, wearing a subway bandana on his head, mustache and gote puts the 2 pizzas In one microwave to cook the dough for 4-5 min. He Never told me when I ordered them that he had turned off the oven for the night. I learned the oven was shut off when I asked for my sandwich toasted. I realized he was cooking my pizzas in the microwave. This is an 24 hour subway. Why was the toasters off? Why was I not informed when I ordered the pizzas the oven was off? My food was not cooked as needed. The quality of this food was horrible. He also put my bacon on another customers sandwich and put in microwave when we pointed this out to him as he made a mistake he took it off and put bacon in correct sandwich. He then puts my sandwich In the microwave to be "toasted" . On top of this, he was very rude. This dude does not need to be working here if he can not do his job correctly. I have never been so furious about a meal but I will not visit this subway when he is working. This is unacceptable. I would like a refund for the food I paid for which was not how I wanted it.

Hello. Yesterday i went to the location 1600 south Hoover in Los Angeles. I wanted to buy the deal Buy any 3 sub for 18. Un fortunately i wanted a pastrami sub. But the server said that the promotion didn't included pastrami. I read the promotion poster out loud But the servers resaid it can't be done.
So i don't understand the false advertisements

I have been going in a lot in these past 4weeks and today out of all day as I went in today the worker had great customer service very kind and generous greeted everyone that walked in...as i ordered my food and more customers came in durimg rush hour when everyone realized the store had no a.c throughout the entire store and the worker working @ the moment was in no working condition due to it being so stuffy inside the job I asked the worker why it was so stuffy and she mentions the a.c is off . so i figured she has no control over that.

I went to get my sandwich at this location and I ordered chicken and bacon ranch and I noticed something black piece on my chicken and the guy just put the bacon on it and acted like he didnt see anything and I asked him before he toast my sandwich that what's that black thing and it was a black swarm Ant and the guy just flicked with his finger and didn't say anything after that and I didnt buy anything, it was so disgusting and I m just disgusted because I have eaten before at this location alot and health department needs to check this location again please. Here is the location 8124 Fredericksburg Rd, San Antonio, TX 78229

I was recently at the Catawba Ohio Subway yesterday around lunchtime and their was an extremely rude employee working there. When I came in the door, she came straight put of the back and didn't wash her hands and came straight up and put gloves on. After I asked her to wash her hands she rolled her eyes and began to give me attitude. She wasn't very friendly and was very disrespectful. She has a name tag on that said Justine.

I went to Subway yesterday located at 10031 sunset strip Sunrise Fl 33322.I ordered a sandwich the person asked me why I was putting black pepper on sandwich because its already in it, I said it was my choice .She then said nothing else to me neither offer me combo, drinks etc but just proceeded to collect my money.She then said to a person she was holding a conversation with "If you were rude I would not talk to you either".I wondered how was I rude for defending why I needed black pepper.I was going to eat in but felt very uncomfortable and left the store.

Poor customer service, all veggies were off temperature, cooler broken, spinach and lettuce wilting and changing colors, banana peppers were brown and wilting, no veggies available for sandwiches. The employees had these bad products out attempting to serve them to customers. Had the employee check the back for additional veggies in which there were none. By this time I'm highly upset so I left 4 foot long sandwiches there and will not be returning.

After a Two hour band practice, I ordered offline and was so excited because i got to eat before i had to head to another practice. Well of course i got there and still had to wait in a line, which i wasnt mad about at all. i patiently waited, while the employee was very rude to the family in front of me. the man was very rushy with me and so i got my sub and left. And headed to my next practice. Twenty minutes down the road, i arrive at my practice early, in time to eat. And it was the wrong one COMPLETELY. the first two times they had my order wrong i was like, "Its not a big deal, they just opened." as i work in Fast food.
I work, and money is tight because of so many senior fees. So i paid almost 2.50$ in EXTRAS and i literally got a sandwhich with chicken, lettuce, and mayonnaise. When i went to call Hayden Subway to at least try to get my sub fixed, The phone dont even work! Really did not enjoy my experience and probably wont be going back.