Subway
reviews and complaints

I went in to subway to order a sandwiches, chips and drinks for my family. But this is what ended up happening... I walked in and one of the gals behind the counter was speaking to a customer with a very loud tone, she was demanding to know if he was going to order anything. His reply back was calm, and he told her that he was trying to upload his coupon for his order. As I walked up to the counter I asked the gal about a coupon I had. Her reply back was as if she was annoyed to deal with any customers at all. Okay, fine. Then she proceeded to start stirring the food behind the counter and completely ignored taking my order. I waited, no big deal. And as I was waiting to have my order taken I see a gal at the other end of the counter, in front of the register sitting on a stool. So now i'm still standing waiting to have my order taken, then I ask her if she can take my order. She proceeds to tell me the gal in front of me can take my order. That's when the gal stirring the food stops and looks up at me and asked to take my order... Im sorry. But this behavior is ridicules. I was only able to get the managers name, alexis? I believe she said as a whisper. I understand if they were busy, but no one else was having an order taken. I cant believe this is how subway wants to be know for their great costumers service. Maybe if you have cameras, you could look into this and take complaints seriously.

To Whom It May Concern,

This Sunday November 19thyI Tried multiple times to use Subway app but I couldn't get it to work. My account is [protected]@cox.net and I have used it many times to make orders. So I Called Subway at
7105 W Hefner Rd Suite A, Oklahoma City, OK 73162. An Employee named MariAnne (pronounced by her as M AAREEEE ANN) answered the phone and I told her my predicament. She Sighed heavily and said "whatever you feel you absolutely NEEEEED... to DO". I gave her my order while she kept sighing heavily every 5 secs or so. Before I was able to tell her I was through ordering; She told me "I am way too busy for this! I have other people who want their food and your making them wait!" I told her that she just wrote down my order and my son would come to pick it up" she replied "Whatever... I don't have time for you! You can just come up here and wait and order". Again I reminded her that she had my order just as if I had used my remote app... written down." She replied "ok" and hung up on me. I realise She was busy... and young... but I don't think I've ever had any fast food employee yell and act as she has. I hope she isn't treating everyone this way.
Thank You for your time in this matter,
Laura Perkins

Everytime I go to the two subways near me, no parmesan cheese bread, it's really aggregating when I don't want fried food and can rarely get my favorite sub!😩😩😩they need to do better! Highly dissasatisfied!I l love subway, but it's getting to the point where I will stop giving them my business and find some where else to give my business, really upset!

I have worked at subway for almost 12 years and I love my job as a manager. I like to read complaints as to get input on what customers do and don't like... But after reading some of the this stories, i'm appalled by some of them. Yes I have a few complaints but 99% of mine are petty but fixable and and I always correct and make the customer come back happy. I so unhappy to hear of the stories that these folks have... Subway is a great company and they provide great quality food and suppose to be quality service. I can't speak for all subway stores but I can say that it makes me angry to hear the things I read. What angers me most is that now these (Stores) have made such a mockery of the subway name and its reputation, that most folks think that all subways are the same.
Well there not; some us of us treat our customers with the up most respect and with great service... I plea with those that have had a bad experience at subway.. Don't let that keep you from enjoying our food and our hospitality, there are some of us that are of the best of the best... I have personal issues myself because of my first name is the same name as an owner of 4 other stores and I get backlash because we have the same first name... But I still correct and try my best to make them happy no matter what store they go to... Please keep telling subway of your experiences but not just here please go to corporate and tell them of the experience of the store itself... It will more of a difference... Meanwhile thank you for your patronage and thank you buisness

I stood at the front of the line for 1 -2 minutes before i was recognized. The employee was on her cell phone. She didn't wash her hands before preparing my food. When I asked her about why she didn't wash her hands she told me she forgot & continued making my sub. That is disgusting if you ask me. Especially with everything going on in the world. If your employee do not want to work they shouldn't be on the schedule

My children and I went to Subway 50575-0 on Broadway in Fort Wayne, Indiana on 11/15/17 at 5:43pm. When we arrived there was one customer ahead of us at the cash register. We were not greeted when we walked in or as we stood waiting. When we were finally waited on I ordered the Reuben that has been advertised as a limited time sub. I was informed that they did not have the Rye bread that it is suppose to come on. I was disappointed but had them make it on flat bread. I was then informed that they did not have any corned beef. I asked him if he could look in the back. He did and brought some out. I have never seen such a skimpy sub in my life and I have been to many subways. My girls each ordered a sub and it was the slowest service I have ever received. I sent the following email to the manager, but never got a reply...

My children and I went to your Subway tonight at around 5ish. We weren't really greeted when we walked in or as we stood waiting. When we were finally waited on I ordered the Reuben that has been advertised as a limited time sub. I was informed that they did not have the Rye bread that it is suppose to come on. I was disappointed but had them make it on flat bread. I was then informed that they did not have any corned beef. I asked him if he could look in the back. He didn't seem to happy that I requested this, but he did go check and brought some out. I have never seen such a skimpy sub in my life and I have been to many subways. My girls each ordered a sub and it was the slowest service I have ever received. I have never been so disappointed. Enclosed is a picture of my sub that I was given in place of a foot long on rye. I have been employed by subway in the past and I would have been embarrassed to send this out with a customer let alone charge them for it. My children who are 11 wouldn't even eat theirs

Today I purchased a cheddar bacon ranch sandwich with white american cheese toasted. So the cashier burned the sandwich she toasted this sandwich so hard that she couldnt even fold it the cheese was burned dark brown she then started to add veggies I stopped her and asked could she remake it she then replyed "ok hold up I got cha"
Yeh very unprofessional
She then scoops the meat cheese and few veggies that was on the sandwich up and place it on different bread. "WOW"
It was horrible very unprofessional and nasty customer service skills. This location has turned ghetto.

I went to subway in Walmart tonight and the fellow making my sandwich had a pretty long beard didn't have it covered and I had a couple beard hairs in my sub when I got home his name tag said "Randy's way" I commented about his beard being uncovered and he replied it wasn't in policy.. he was quiet rude and even put my change in his tip jar without my agreement. I will not be going back to this subway and will probably call the health department tomorrow

We are always at subway me and my co workers its right next store to us. Twice I have ordered food and they had no Avocado's for the sandwich that is supposed to have it! Then today I ordered soup and they had no crackers. Another time i ordered a sandwich and it had plastic in it! I fell like if you order something they should have it in stock or at least offer you a discount for not having it. They always charge you for extras but like i said nothing extra or a discount at all for not having it! So a free gift card would be nice. Plus we spend alot of money at that subway location in Torrance Ca... This is the address 3535 Torrance Blvd Torrance Ca 90503 Subway phone number for that location is [protected]

very unsatisfied visit my local subway the young lady over the counter got my order wrong from start to finish order a bread-feat special with a small coffee she got it all wrong and i end it paying 7.75 for a 3.50 sandwich when i made a no got the order wrong she look at me like i was crazy i will never visit again this is the second time i have a issue at this subway

Approximately 10 minutes ago I purchased a rueben sub located at 80th & kipling in arvada, colorado. The most pleasant description I can give is that it was absolutely horrible! It was a carry out to my home 5 minutes from this location, when I unwrapped the sub it was soaked (As in completely water logged) and dripping sauerkraut juice. The meat was undiscernible, unless it was supposed to be simulating rubber, the furtherest substance possible from corned beef. And I requested that it be toasted and the entire sub was cold. This is the second time that this particular location has failed to be even minimally satisfactory. I'm done with them... Never again!

I purchased the foot long Reuben today. Bread was stale, one single layer of paper thin corn beef. Few slices of cheese. The russian dressing was some watery stuff in a squirt bottle. Saurkraut was slimy canned stuff.
Totally disappointing sandwich at $9.58 with tax. Horrible.
Don't know how to add to the 350 words thasy want for complaint. It is a sandwich...but a bad one

today(11/09/17 time 2.08a.m / location 2001 vanness ave.) i went to buy a sandwich on that location . there were lot of angry homeless people and they ask me money . on my refusal they about to attack me and subway employee suggest me to give them some money, anyway i left without buying anything . that's whole thing happening with the consent of that subway employee . please check with that employee .
thanks

I took my kids out for dinner last night to Subway. We ordered three sandwiches with drinks and chips, no big deal.
Staff wasn't the best but we continued to the tables to seat and enjoy our meal which wasn't bad.
My daughter was looking at all the flyers around the inside of the store and spotted a sign that says " FREE COOKIE ON TUESDAYS - With any sandwich purchase." She got really excited as well as my son.
The way my 12 year old daughter read it was for each sandwich you buy you get cookies, I read the sign an thought the same thing, so I told my kids to ask the lady at the registered to get there cookies. I bought three sandwiches so I thought my kids would get the 3 cookies. Well not quite the lady told them that no, that it doesn't matter how many sandwiched I buy that its per transaction...
That's not what it says it clearly says that with any sandwich you get a cookie. If that was the case then the sign should say with "Free cookie per transaction/Client/Customer.
Yes I had money to pay for three cookies but that was not the case...

Subway should really change their flyers so that people don't get confused.
This was at the Subway in 877 S. Elmhurts Rd., Des Plaines, IL 60016

I used to frequent the Subway located in Pelham AL in Town Center for dinner during the week. I am usually there around 515 pm. The staff is not very attentive and slow. It should not take 10 mins to make 2 sandwiches when we are the only ones in the store. The employees do not seem to care about the customers, usually are unkempt and do not know how to run the coupons codes that I receive via text messages. I have not seen a manager in there in a while, so there is no one to complain to. I enjoy the food from Subway but am not going to that location, which is the closest to me anymore. Since the other locations are not very convenient to my location, I will stop going to Subway for a while. This location has not always been like this, there used to be a manager in there in the evening and I believe that makes a difference.

I went into subway with my four and six year old sons on 11-6-17 and immediately was treated like my sons and I were a burden. I told the owner what my youngest son wanted and he and another lady sighed at me and said, "oh my God". I was flabbergasted by the disrespect and unprofessional attitude infront of my children! Then the owner told me because my youngest only wanted meat and bread, that he was going to charge me extra. When I asked why, the lady yelled at me and said " because he's the owner, then told me to "[censor] off, get out". Not only were my children with me, but I go into that subway all the time and have lived in Manton for years. Its my husbands home town. I am absolutely FURIOUS with the way that I was treated! I will continue to complain about this business until something is resolved! People can not act that way, especially when there are minors present! I will also be filing a police report on this incident due to the hostile behavior in front of my children!

I have had an ongoing problem with the Subway located at Chicago and Franklin in South Minneapolis. I love Subway and frequent restaurants throughout the area. This particular restaurant refused to allow me to use the restroom on several different occasions. About two months ago I stopped in for breakfast and was told by an employee named Maria they did not have a restroom. After this incident (and because of previous similar incidents) I complained to the manager who seemed to think it was humorous. Today I stopped in and again asked to use the restroom and was told I had to make a purchase first. I wanted to use the restroom and wash my hands before eating. On one occasion I was told I couldn't use the restroom even with a purchase while people who hang around in the area come in and out using the restroom frequently. Because of this I will not be eating at this location again unless the problem is corrected and I am notified via my email [protected]@yahoo.com. If nothing is done I will take stronger actions.

I used to be a faithful customer there but I refuse to go back due to lack of service! The manager haven't been there for a while every time i would go in there it would only be the young lady Kayla and other employees that are not properly trained... she soon will lose business because she not taking care of her job as a store owner... and if I need to push the issue farther I will

Sunday 11/5/2017 at 7:00 pm eastern daylight saving time I entered Subway #51464 location #170 in Falls Church, VA 22042 to take advantage of a buy one get one free sub with the purchase of a 30 oz beverage. It was the last day of the promotion and had been previously listed and advertised as a trailer on the bottom of their receipts. Things did not go as planned.

Upon entering there were 3 employees (2 girls and 1 guy) engaged in conversation behind the counter and 3 customers were exiting. The 2 girls I've know from previous visits. The guy appeared to be new. I placed my order with the Indian girl telling her I wanted 2 breakfast subs with the promotion. Midway through the preparation she stopped passing the unfinished subs to the new guy to finish. She then got a broom and went out onto the floor to sweep.

The guy really had no idea what to do and seemed lost at his new job. That left the latino girl with glasses to finish up with mu subs. When I went to pay, I referenced the promotion and see quickly said that was last Friday 11/3/2017. That was true but the receipt stated the promo would run through Sunday 11/5/2017. She wanted to see the receipt. I did not have a receipt. She could have found another receipt left behind by a customer to verify my claim. She simple said "NO."

I would think that as an employee, they should know their own promos. I will say that this is not the first time I've had an issue at this store over promos. I've been visiting this location for several years and know the Sylvia the owner. It's not as though I expect any special favors, just follow the ads and promos. Had things ended at this point, I reluctantly would have purchased the 2 subs without the beverage and left. That didn't happen.

The latino with glasses said to me, "You seem to always have a problem when you come here. This happened with another girl." Then the Indian girl said she didn't hear me mention the promo when placing the order. It really took 3 people to prepare the food. Fortunately, the guy stayed out of the conversation. I said th the latino girl, what did you say? There was a noticeable hesitancy, realizing what she had said, she actually repeated herself. This time raising her voice and bringing the other 2 employees into the conversation for support. I told her to keep the subs and walked out. All the while she kept complaining to the other 2 employees about how I always give them trouble. Not a favorable story so far.

The "trouble" she referred to is my persistence to keep doing business at this location out of convenience in spite of rude and insulting comments from the staff. The food is fine. The atmosphere is what's lacking.

Yes, I know. It's had to find good help these days. There is no customer service anymore. Employees are, too, wrapped up in their "phone" and really don't have time to do the job they were hired for and being paid to do. As a customer you're just getting in their way. What an attitude, a sorry disposition if ever there was one.

Where things went seriously wrong was when the discussion shifted to an affront and verbal assault towards me, an unnecessary occurrence that can escalate. I'm neither demanding nor commanding respect.There's no place in a business setting to "call out a customer." This is bad business and detrimental. Nothing good can come from this. I can vote with my wallet and warn others to stay away.

So I went in with a friend to the subway here in saint Louis. #56489-0 off of south Jefferson. The two employees working were speaking very vulgar and inappropriately to each other and talking about how the store is disgusting and the bathrooms are "full of piss and [censor]". The whole time the female worker was making our sandwiches she was flirting with the other worker and telling him to come help her as he was just leaning against the wall watching her. Upon receiving my sandwich, first bite in I was overwhelmed with the taste of onion. I am allergic to onion and that being said did not order any onions on my sandwich, my friend did. So it's clear they did not switch gloves between sandwiches or she used the same knife to close and cut my sandwich as my friends. When we came back to address the problem the female employee was sitting outside with her feet on the table on the phone and smoking a cigarette. When I told her my sandwich tasted of onions and I have an allergy she did nothing to help or fix the situation. So I have wasted 12$ on hives.