Subway
reviews and complaints

I received a mailer from Subway touting the Reuben sandwich is back! In the mailer there were several coupons, two of them stated " Get ANY footlong for $5.99, additional charge for Extras
SUBWAY
I took the coupon to the nearest Subway store and was informed that I couldn't buy a Reuben with the coupon because the Reuben is a "double meat" sandwich.
I think this ad is poorly thought out, when they put a picture of a Reuben sandwich on the front page and directly below this picture is a coupon stating you could get any footlong for $5.99.

I have visited my local subway about to weeks ago on my lunch break for a sub the employee with the name tag Edna react of cigarettes to the point that you smelled it when you walked in but still purchased the sub so I took my problem to the manager that said her name was Brenda same on name tag .she apologized and said it would be taking care of well just visited the same subway again as I do every week and the same lady with the name tag Edna was working and still react of cigarettes I then ask for a manager that I was told wasn't there .then the lady got real rood with me and my wife so we then left the store. I love going to subway for a good healthy sub and so does my wife my and my co-workers also stop frequently for lunch. But we will refuse to go if we have to encounter the back smell of cigarettes on an employee that is making my food. I won't take this matter to social media unless nothing is done about please fix this problem with this employee... Thank you for your time sincerely David Shultz

On Sat 12/16/17 at 1:19pm store ID 2329-0. Jorge took my order
(1) he took the order the white guy was standing behind me (racist)
(2) he didn't give the chance back to me when I asked he said I got the money back already
(3) He called the police because I'm a trouble guy
When the police checked the camera I did not cut the line I did not get my money back he gave the chance without a apology to me. I got there for my sandwich and paid for my lunch and be treated like a theft. Do I deserve that service? Do I want to come back to get the poor service?
I think subway trained them well before they service the customers.

On 12/10/2017 at 1:00 pm I went to my local subway #4443-0, I noticed there was only one person working the line, I had patience with this man because of past experience. A young man named brent came on the line, at this point I had been waiting approx. 15 minutes just to have my sandwiches started, I was a little agitated brent asked me what he could start for me, I replied you can start a ham and tuna sandwich, he replied "well you dont have to be a [censor] about it." I replied by saying WHAT, he scoffed at me, so I got ready to walk out the door when Alex said No I got you, what DO YOU WANT. I had waited at this point for about 30 minutes to have 2 sandwiches made free of attitude. So Alex dealt with me wonderfully, Brent however proceeded to be a very disrespectful employee to a repeat customer who frequently goes to that particular subway.

Hello my name is Ryan. I am complaining about subway in Glen Burnie maryland 21061. Inside Marley station mall all time I go only one people work All day. And this subway not clean I go last week I see the mouse in the floor I click picture I also have a video. I go some subway all subway 2 people work but this marley station mall subway only one people.

I was in Mugg & Bopps that offers Subway in Pinckney, Michigan on Tuesday evening December 5th. While I was approaching the available Subway, an employee with long brown hair with glasses was vulgar towards, what seemed to me another employee that was wearing regular clothing, but was heading to the back of the store. The employee who was in subway clothing yelled out to the girl going to the back [censor] you you [censor]ing [censor]. At first I was appalled, but was concerned. The employee stated to me that she was going to get that girl fired as she was pointing a knife in her direction. I didn't say anything but just ordered my sub. The employee with subway clothing on was very rude towards me and was in a rush to get me out of there. I payed for my food and seen the poor girl in regular clothing saying goodbye to the cahier. Her poor face was red and she looked quite embarrassed. I do not think there should be anyone working for your business that acts like that towards anyone. I will not be coming back, as I do not want to ever have the girl with long brown hair and glasses wait on me or my family and friends again. I hope there will be punishment or a firing with the Subway employee I described. I didn't see a name tag on the girl who was vulgar and had long brown hair.

Hi I'm Sahil,
I called Subway (C.G.Road- Ahmedabad, India ) Branch but they said we don't have delivery boy so we can't place your order, last month Nov. end I called they said same story even my office staff were saying same thing that Submay CG road, Ahmedabad, Gujarat Branch is not responding properly.

Guys It's all about reputation because of some stupid people you will loose your customer.

Please look into matter.

Regards,
Sahil Desai
+[protected]

My company is landlord to Subway #51354, located at 8230 Firetower Rd. Pass Christian Ms. On Friday, December 1 2017, the manager of my store and her cashier heard the Subway manager Anthony standing at the front counter talking very loud and vulgar about one of his cashiers. This was around 10 am. He was telling the other Subway cashier how he would like to "take crushed peppers, and stick them up her coochie. Then nail her to a 2 x 4 and rip off her skin". This is very rude, vulgar, and unprofessional. His customers could hear, also my customers and staff. We have also had problems with him making racial comments towards blacks, with one of our black customers hearing and getting very offended. My staff says this is a regular occurrence from him, happening often with the loud vulgar talking. If you have any questions, you may contact my manager April, or Jackie (both witnessed this), at [protected]. Or myself, Lynn at Burns Oil [protected].

As a employee at major subway on Columbia Ave in battle creek Michigan since Feb recently was fired for going and making a complaint on my manager to the owner my complaints being very unsafe to our costumer's as in our veggie slicer leaving metal shavings in our veggies when using and slicing our veggies also our dates on our product being changed so frequently that no one knew when product was really out dated and being smelled by the manager and saying" oh this stinks smell it " then being tossed out so who knows how many people ate that meat that was spoiled. None of the temps were being taken properly they were just being wrote in on our temp log sheet and not really being temped store number is 51456

On 11/20/2017 I walked into the subway restaurant with my two kids and noticed the employee was taking money out of the register and handing it to a man she was talking to. I had been standing there for about three minutes while she was engaging in a deep conversation with this man. The man did not buy or was ordering a sandwich but talking to her in Spanish. After standing there for five minutes I said to her if there was any one there else to help me. She replied, No, if your in a hurry you can go to Mac Donald's down the street. I told her I wanted a sandwich for my kids and what is her name to reply me like that. She didn't give me a name. I told her I own three businesses and would never address a customer like that. She said, "I don't care I would never work for you. I said who is your manger I want to see them. She said, "I am the manager. And told me to get the [censor] out of the store in Spanish. She didn't know I spoke Spanish and I told her she is a low life and I will report this. All this happen in front of my kids. There was no one at the store just the man who left before all this started.

Dirty store, mommy mgr. who have whole family working there who sit on counter, play radio to loud that disturbs tenants in apartment above, smokes with front and rear doors open or outside with no one in store, slams doors, rattle pots and pans loud talking and horse play. When outside sit on car hood and on sidewalks and the whole family eat there for nothing, throws all trash and cig. butts down in path of walking in store and lets a very young kid ride a noisy dirt bike around in front of store parking lot very disturbing. Thank you

Subway#11817-0 Store Phone #[protected]
50 Holyoke St Holyoke Mall Holyoke MA 01040
Served By: SAID 12/1/2017 5:38:12pm
term ID-Trans#1/A-128095
Host Order ID:SPM171201053812

I was at this location this evening to buy my nephew a steak egg and cheese flatbread, a vitamin water, and a bag of chips. The gentleman forgot to put the egg on the sandwich, and he had already placed the cheese and steak on the bread, so he discarded it into the trash. The older Asian female saw what he did, and asked him why he threw it away. When the gentleman told her he forgot to put the egg on, she pulled the discarded sandwich out of the trash, placed it on the counter, and told him just to put egg on it. I was horrified, I raised my voice to her and told her no way am I paying for that, I want a new sandwich! I told her I just saw her pull it out of the trash, and she replied it wasn't in the trash it was on top of a pan that was on top of the trash can. I bluntly called her a liar, and told her I could see that he threw the sandwich in the trash as I was standing right there! She was very annoyed with me, and told me in broken English no problem no problem! She then Proceeded to tell the gentleman making my 2nd sandwich not to make it as big as the 1st one because I cost them a sandwich by refusing the one she pulled out of the trash. She continued to mutter under her breath very unprofessionally, and when it was time for me to pay, I had had quite enough of her unprofessionalism, and I again told her I saw her take the sandwich out of the trash, again she denied it, so I looked over her shoulder to the gentleman who made my order, and I said, "didn't she throw that sandwich in the trash and take it out and tell you just to put egg on it?" and he nodded in agreement. She claimed she was the manager, yet she could barely speak English. She refused to tell me her name. She used profanity when speaking to me. This was just a horrible experience. I can't believe you have people who try to serve customers food they pulled out of the trash working for your company. I will never eat at subway again, and I was a daily customer, seeing as how there is subway right next to my school and I go there everyday for lunch and spend anywhere from $10-15 a day.

I have had 2 bad experiences at Subway in Streator Illinois the 1st time I had called on my lunch break I ordered 1 12" sub and asked them to have it ready as soon as possible because that is why I am calling I only had 15 minutes to get there and back and didn't have time to wait in line so I wanted it ready when I got there and I do this all the time by the way and it has never been an issue before..The employee I spoke to told me it would be 45 minutes to an hour so I refused to submit my order and I did tell him that I did not understand why it would take that long 1I could go in there and have it done within 10 minutes that's so great way to lose buisness..The 2nd time I had order on line and when you do that there's a bunch of condiments already selected for you and if you don't on check them they will put it on your sandwich I had thought I had them all on checked but I missed the mark for ranch apparently Because when I got home I saw the ranch on my sub and instantly called them telling them I did not order ranch and they continued to tell me that I must have because they wouldn't have put it on there otherwise even though I'm pretty sure I had on chucked it and on top of that there were so much ranch that it was dripping out of my sub it was disgusting even if I did like ranch I wouldn't have been able to eat it because there is so much ...i asked them if I could bring it back in and have them make a new one ..i was told no..
after talking to 2 people the 3rd girl I spoke to was completely rude and snobbish towards me and told me it was all my fault and there's no way they can do anything about it needless to say I'm done going to Subway in this town

Visited subway in Miami Beach 27 and Collins late 1:04am, I went in to buy subs for co-workers and told them I was going to utilize the restroom first. An employee by the last name Driss stoped me said "no you can't use it" the employee then stated the bathroom was broken after I pressured him into giving me a valid reason, as I look to the restroom no visible sign was in place to verify if the restroom was indeed out of service, I proceeded to check the restroom for myself and then he abruptly cut me off and locked the door so I wouldn't see for myself. Left without buying anything, Customer service here is a disappointment.

Store #10833-0
Visited:8/30/17

This is the second time making a complaint for the same issue through this website. The manager/owner of the store has been in contact with us and said he would send a full refund of $14.88. This is almost a full 3 months later and we still have not received a refund and he has not responded to us reaching out to him. Is there someone over the owner? This is insane that he has stated multiple times that he would give us a refund, has our phone number and home address and has not put the card with the refund into the mail. He could have walked to our house and hand delivered it in this amount of time. This is no way to run a business.

I am a current employee at Subway #20365-0. The store owner continuously leaves employees alone, claiming that he didn't realize that he did it. Just today, he asked me to come in early, but I was running errands and could not. He told the morning manager that i was coming early and left her here. She was scheduled to leave at 2, and was told that I would be there. When she called the store owner, he admitted that he lied just so he could go shopping. I believe that behavior like this is unacceptable and should be handled appropriately.

I am a regular customer of subway. Some of my friends are also working in subway. My friend give me 4 coupons of panini which can be used before december 31. I regularly early eat 6 inch veggie sub most of time in subway and quite few times i get triple cheese panini also. I have used these coupons on subway on 120 st and 96 avenue, surrey and one on king george and 88 avenue surrey. But today i try to use it on 15551 fraser highway surrey subway but the lady on counter doesnot accepted it. She says only regular customer get paninis free on these coupon and i am not their regular customer. I am highly disappointed and told my friends and they told me this subway has done wrong because i never had issues using them on other subway. I will not eat in subway anymore.

I have tried to go to the Subway on the corner of Pace St. and 17th in Longmont Colorado, in the evening after my work at around 9:00 -9:20. Every time I have tried to come to this establishment at this time they are closed! However the hours on the doors state open until 10:00!
If they are going to close early then put that on the doors and list it otherwise, why is it always closed?

I'm frustrated and angry at the fact that this subway lists their hours but does not honor it as other subways in our town. Again, if they are going to close at an earlier time then I feel they should list it.

I went into Walmart in North Versailles I place my order which is okay and I have two little boys. I was wondering where they went to in the back of the store there was two doors 1 door was open the back way going into Subway right across from that door was another door had to mop and chemicals in that room that's where my two boys were they should have those doors shut so nobody goes in those doors Plus security if I wanted to Rob Subway oh I have to do is go in the back door because it's wide open Plus the four is completely black looking almost that's how dirty that for is only trouble is I think it's wrong 10 they open and the floor should not be dirty at all especially when I go there 11 a.m. with my wife and two kids this for is completely dirty and I'm going to take pictures of it and put it on Facebook and tell my friends about the store but before I do that I'll call customer service up same thing with Little Caesars Pizza in North Versailles that store is filthy dirty when you walk into the place plus one time I walked into a place to get my pacer the register operator was going to the back putting cheese on the pizza with her bare hands and the best part is she's the manager I worked at Wendy's for 25 years I never had a problem like that with employees there well this is Subway inside Walmart in North Versailles store needs cleaned or I'm going to call to help word up the end my name is Rich

I have worked at Subway for over a month now and I have only missed one day of work, my daughter came down with strep throat and I had to miss yesterday as well, I was told by the school and the doctor that she wouldn't be able to return to school today. I was told that I would lose my job if i didn't come in today.
However when everyone left me alone in the store for 2 hours on a very busy day, no one came in to relieve me or help me work .
I don't agree with this, my boss informed me that she brought her son to work with her while he was running a fever and puking . I do not agree that you should bring a sick puking child to work with you especially when you work around the public and food.
I now have to worry that if i do not come into work today that I will lose my position as a sandwich artist because I do not agree with my bosses way of thinking. My children come first, period. I have worked my shifts and I do my job. So I have missed one day due to a funeral and one day because of my sick child.
I hope that someone will see this and speak to my boss, because it's not good enough coming from me.
I work at store 361 in glasgow, ky 42141