Subway
reviews and complaints

Subway Location: 1677 W Katella Ave. Anaheim, CA, 92802 (Subway# 46313-0)
Served by: JACKIE
Date 7/26/2018
Time 10:54:25 pm
The subway employee JACKIE was awfully rude to me. She left me in tears in front of customers she was refusing to take my order. since a previous employee had compromised my order which she didn't want to do. I explained another way she can still satisfy my order without compromising my order and i would just pay extra. The containers they use for soups are basically paper. Each time I would get my kids soup in those containers it would spill inside the bag. I asked for two bowls of soup and a large drinking cup and to transfer the soups into the large drinking cup. The employee JACKIE response was that they couldn't do that. I was paying extra for the large hard plastic cup just so I can put the soups inside so it wouldn't spill. She then told me she didn't have to take my order. I told her I am a paying customer this situation was very frustrating she even told me she wanted me to leave the store. I didn't leave the store until i got my order. Although I was humiliated through this and very upset this is the worst experience of customer service of any franchise ever compared.

I called. 12129 e carson Hawaiian Gardens ca, and reported that the cookies they are serving are very very hard. And also i seen a couple of bugs crawling by the table was disguisting the owner begins to argue with me and would not let me talk at all and hung up in my face. I called back and it said the voicemail was full i have never been so mistreated

I am a customer of subway, and I wanted to make you aware that I have a Person behind the counter and in the back several times. It seems to be when a Katie Pabis is working. The Girl that I have seen has red curly hair. It seems to me that this would be a huge Liability for your company if this girl were to get hurt.Customer service at this location is ok, but it seems that this Katie is in the back quite a bit talking with this Girl.

Worst portion received from Subway. And over that charging 50/- for packaging when you are only going to give it in wrapped paper and no containers, is just not fair.
Pune PCMC subway : infront of ranka jewellers.

Order number : [protected] ( facilitator : swiggy)
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This is an unacceptable experience.

Short term stay in Hong Kong wan chai, two times i have visited the wan chai subway i have been overcharged on my octopus card compared to the subway receipt i get handed - called them out on it the second time and they quickly hushed me up and sent me along with the change in price after showing them the octopus receipt and the subway. Spoke to a more local friend and he said it's known this branch do this, not expecting any sort of compensation for what was only a 6 dollar overcharge each time. However do think an investigation into what could be a long term scam should take place into this branch. I do love subway and want to keep it pure and without these nasty experiences!

I just had a bad experience at the Subway store in Kensington on 1224 Farmington Ave. I went in to make a purchase and was completely ignored. There were 4 employees in the store, one was cleaning tables, one was making bread (right in front of me) and there was a lady and a man walking around behind the contour. I stood there for a while hoping someone would have the decency to acknowledge my presence, but I was not even told "we'll be right with you". I got pretty angry and said out loud "I guess nobody wants to wait on me". Still no response, so I just walked out and went to another Subway. This is unacceptable behavior. I manage a medical equipment store and if I had employees like that I'd write them up or fire them. I'll be sure to tell all my friends what an unprofessional attitude I dealt with at that store. I'm a big Subway fan and I go to the one in West Hartford (on Albany Ave) every day for lunch and everyone there is totally professional. Thank you for letting me vent my frustration.

The subway I ordered today on 7/23/2018 at 10:57:06 was a 12"spicy italian, ref no. [protected] paid by my discover card was"extremely soggy and there was a dead fly "

The manager meena is a bad tempered lady, who told me to leave immediately, after I was given the subway.

I have now thrown away the subway as it was dripping & whole bread was soggy

Kindly send me a refund

The product I'm complaining about is the coffee. I ordered it this morning July 19, 2018 at 9:45AM. It supposedly a brewed coffee but it tasted like water. It's a waste of money. Seems it's not being changed because the service crew was busy taking care of her personal business.

Every single time i come to this location(Subway, on Shipyard Blvd, Wilmington, NC. 28401) they NEVER have what they need 2 make food properly, , they are ALWAYS out of meats, breads, etc. there was at least a 1month time period where they didnt even have A/C in the store..., im so sick of waisting my time going there and not being served properly, , always same management & always same pathetic service & issues..., i used to own franchises & if this franchise doesnt want to do thier job correctly like all franchises are required to..., then Corporate Subway NEEDS 2 step in and get the franchise 2 sumone who wants 2 follow the rules, have proper menu items & stop them from making the Subway franchise as a whole look HORRIBLE..., cuz thats all these guys are doing= loosing subways business and making Subway look bad..., Corporate should step in, , hold them accountable and fix this locations horrible service record...,

Manager isn't doing her job I'm asst. An I'm the one doing the work of 5 ppl when I'm there employees she hires can't count back change other a do whatever they want when they want dates aren't dine right I've tried to get her to address issuses an have tried speaking with owner in a private meeting with no luck . I have pictures an 8 pages of problems plus txt messages where she has gotten on to me for stuff everyone can do. I don't know where does to go to resolve the issues. Please help

I went in to order 3 subs and I told the guy behind the counter what I wanted as the first sub. Then he continued to talk to some lady standing in the lobby and laughing then turned back to me and asked me the second time which bread I wanted, so I told him again. Then he goes back to talking to his friend again then asks me what kind of bread I wanted for the third time! So I told him yet again. Then just as before he goes back to talking to the female in the lobby. By this point he had finally gotten out the right kind of bread for the first sandwich. Then he turns to me once again and so...what kind of sub did you want again? And I had told him each time he asked about the bread that I wanted a footlong black forest ham on Italian herb bread. After realizing at this point he couldn't pay attention long enough to even get one sub made right I just told him to forget it and walked out! Absolutely Disgusted with the service there.

the lady that ismaking sandwiches is not wearing a hair net she is very rude and wasnt wear gloves 7/16/18 new caney walmart i didnt like the waay i was being taked to and dont like the way she was looking at me she was just throwing my food together its a bigger lightskined women sshe was just all in general rude and i dont want her to work here again

I entered your store on havanna and colfax on a luch break i ordered a wrap and a spicy Italian. There was a lot of people in the store . the young man didn't have a very good attitude i commented on it and he told me his boss loves it. Now if this company supports your management treating it's customers like they are a dot in his world. Then i am gonna blog and tell everyone i know to figure out who owns this chain and tell everyone not to vist any of your stores. !

Don't want to be contacted

After my husband had worked on a vehicle for seven hours in the hot sun, we decided not to cook, I went into subway and ordered two foot longs, one being a meatball sub, arrived home, he took a bite of the sub and it tasted burnt which I have a pic of. He said it tasted like it was cooked in a crockpot on high heat for days, it was not edible. Called the store, talked to different people, one called back and had the manager call me which she proceeded to tell me all she could do was give me another meatball sub. I stated my husband would never eat another one, I'd bring it back and wanted my money back, she said no I'll give you another sub but no money. I said well I'll see if he wants a different sub but I doubt he would ever eat another sub from subway at this point. She proceeded to tell me all she could offer was a ham or meatball sub. This is absurd, I had the sub uneaten, I deserved a refund!
After all of this, I still had to go out to get food since the sub was inedible !
We hadn't tried subway in a long time because of a previous experience at this same restaurant but thought we'd give them another chance. This being the subway on 159 in Kingston Ohio. I can send a picture of the sub if need be. You need to work on customer service at this location. It is horrible ! No one should be forced to eat a sub this bad. Horrible product !
Debra Deem
11232 Westfall Rd
Frankfort OH 45628
[protected]@icloud.com
[protected]

at pilot gas station in Lebanon tn theres a subway and dq the subway isn't the best everytime I go in there no one is behind the counter and if they are they are about to go on break this subway has to be the closest one to me will they prepare your sandwich yes but it will take 30 minutes after you have waited 30 minutes while they are on break its slow

Hi. My name is Cheryl Evans. I live in Fulton, Ms. We have a few places to dine here, including Subway. I generally visit the Subways in Tupelo because I work in Tupelo. I decided to stop by the one in Fulton today.
When I got inside, I noticed a man of color standing at the bar waiting to be served. I waited w/him. I noticed that there was a man sitting at the left-hand side of the bar. The gentleman waiting asked about the servers and the man sitting responded "I guess they're putting up stock."
I asked him if he'd been waiting long. He said, ' A little while."
At that time, 2 servers came out the doors, one heavy set w/dirty blonde hair put up in a ponytail, the other a younger girl w/reddish brown hair. It was 3:27:06 on 7/3/2018.
The gentleman ordered his sandwich, I ordered mine, and would have put spinach and guacamole on my sandwich, but it looked so brown, I changed my mind. The spinach looked less than fresh as well. I mentioned how the guacamole looked, and the blonde mentioned she could get some fresh, but it would cost a dollar extra. sheesh.
I want Subway to have good business here. I don't think it's gonna happen if people are treated in this manner or see yucky options.
My sandwich was good, the bread was great, but it could have been better. Just sayin'.

Sunday July 1/18
Me and a friend who troubledly is a homeless person.l went in the subway store because I offered him a sandwich since he's struggling. The manager told us to "f**k off we don't feed the homeless". I told him that I was paying for his sandwich. He told me since your defending him you need to get the hell out too. When we were leaving the insulted us saying a white and a Mexican hanging out and laughed about it. I'm so sad because of this. I hope this can get confronted.

I arrived at subway 8687 w it'll Bronson Kissimmee fl 34747, went and stand in line, for approx 15 minutes, after standing in line for 15 min the worker tells me to get the [censored] out n is not making me a sandwich I said sir, why couldn't tell me 15 mins ago, said to get the [censored] out told me [censored] u, I really hope u have cameras, I planned on going the fullest with this, yes I was upset n all rights to be, of the way I was treated n my life felt at risk

Please refer to receipt SPM20180623035646 (Host Order Id) I paid 2.33 plus tax on 6/23/2018 for the Strawb.erry Kiwi energy drink and got food poisoning. The drint smelled funny, but it tasted ok. I vomited a few hours later (didn't eat anything that day). Vomited liquid only. Contacted the office in Omaha, Ne, so they went to the Subway at Saap Brothers, and found that all of the expiration dates were valid. They made the Subway employee drink one of the energy drinks to see if they would get sick! I think that's terrible! Maybe this was an isolated incident, but they wouldn't acknowledge anything that I was complaining about, including not even offering a refund of 3.00 for making me sick! I won't ever eat there again, and I am telling all of my friends what happened, so they won't eat there either. My phone number is [protected] and my email address is [protected]@yahoo.com. Please call me and we can resolve this matter. I don't want anyone else to get this sick! Mary Siref

The staff are not washing their hands or changing gloves. They will leave their gloves on and touch cash register and handle money. They will then make a sandwich without changing gloves. Or, if they take their gloves off and handle money they will not wash their hands before putting gloves on. The manager's husband gets irritated when I request him to change his gloves.