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1.6 1131 Reviews

Subway Complaints Summary

151 Resolved
948 Unresolved
Our verdict: With Subway's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Subway reviews & complaints 1131

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Newest Subway reviews & complaints

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6:51 pm EST
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Subway manager/ owner swearing at workers and employees

My daughter has been working there for about 10 months now and today she came home crying 2/11/09 because the owner was swearing at her and calling her names and accusing her of stealing and selling drugs right in front of customers. Later to find out he said "well in the past we had people do that so we assumed she was too" ok yeah so becasue one employee does this they all do? Anyways this subway needs to be looked at in great detail. The owners are constantly being rude to customers and always treating the customers with disrespect. Something needs to be done not because my daughter got be littled in front of customers. What steps can I do to make them stop treating customers and employee's with no respect.

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Carol
Valley City, US
Feb 11, 2009 8:00 pm EST

Most Subways are part of a group franchise, have you tried to contact the owner of this franchise group? Another suggestion would be to report this store to the Better Business Bureau. You may want to send an email to the Rural Urban or Sun News paper with an article to be posted. Hope this helps! I personally would be marching in to this store to speak to this manager face to face...of course unannounced..in front of customers.

Carol
Valley City, Ohio

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12:00 pm EST
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Subway manager coughing all over food

Manager looked like she had come down with a serious cold. Eyes red, watering, face red, coughing into hand and wasn't wearing a glove. Grabbing food containers and moving them around. Stending behind counter with other employees over food. Really turning the store into a disgusting environment. Asked if she thought of going home and replied that she was waiting for an clinic appointment which was scheduled in 40 minutes time. I threw my sandwich out eventhough I paid for it.

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Nana61
Melbourne Beach, US
Feb 14, 2009 9:21 am EST

I also went to a subway and was very disgusted.The girl had gloves on, but was touching money and ovens and then proceeds to put lettuce on.I walked out and I will never go back! This is how people get sick.

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12:59 pm EST
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Subway poor service

As a regular (daily) cutomer who spent over $700 per month there, I was told I could not have more lettuce on my sandwich. The owner and workers stated they do not have enough lettuce for other customers so I can only have the "standard" amount. Their attitude stunk and when I complained to the owner of the lake in the hills subway on square barn rd in lake in the hills, illinois, they became nasty and refused to serve me, told me not to come back, stated they were being put out of business by the $5.00 footlong special and did not care about how much I spent monthly. I will never go back and encourage everyone to boycott this ripoff store. They will cheat you out of meat, cheese, veggies, and overcharge you whenever they can. They also charge for hot peppers when other stores include that in the price. Once again, avoid at all cost the subway sandwich shop on square barn road in lake in the hills illinois.

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Don't be another victim
, US
Oct 29, 2011 3:35 am EDT

Another year I have not spent a dime in this piss poor attitude store. They are NEVER busy and I hopoe they go out of business. It seems they could care less about the customer. The management is a joke and they have now lost $16.000 from me alone. I want everyone to know that the subway on square barn rd in Algonquin and lake in the hills border is the worst subway sandwich shop in america. BOYCOTT them and give your business to the one at Algonquin Rd and Randall Rd next to Jewel. They know how to take care of the customer. Kathy the manager / owner has this attitude...dont like how I run my store...get the fukk out and I did indeed get out with my money. Sales must be WAY DOWN as I never see anyone in there anymore. Bye Bye subway on square barn rd and algonquin rd in algonquin / lake in the hills illinois 60102 or 60156

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Mary Simmons
, US
Jul 10, 2010 11:57 am EDT
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This is the worst subway I have ever been to! The staff is extremely rude and unfriendly. Especially the lady with the long dark hair. I think her face might crack if she smiled since she has a constant frown on her face. Pretty sure she is the manager but not positive. Don't know why anyone would want her running a business. This is for the Algonquin location on the corner of Route 62 and Square Barn Road. I will never go there again. I'd rather drive the extra 5 minutes to the subway located by Jewel and give them my business. No wonder it is never busy at this location anymore. Why would anyone want to go to this location when they get treated so poorly. We have even had them cater one of our parties but never again I wouldn't want to give them any of our business ever again!

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nflguy
, US
Jun 21, 2010 5:58 pm EDT

I agree the lake in the hills subway service is terrible, employees are always rude and unhappy. Not our problem you have to work on subway, dont take it out on the customers.

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pissed off customer 2
, US
Feb 16, 2010 9:43 pm EST

1 year later, I have not spent $8400 in your POOR SERVICE Lake in the Hills or Algonquin Subway store on Square barn rd. I ask everyone to BOYCOTT this terrible customer service store. The owners attitude is if you do not like how I run my business, get out.

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fed up with bullies
Algonquin, US
Apr 03, 2009 5:16 pm EDT

How interesting Mr. Pissed off customer that since your letter maybe you would like people to know that you've been back to this store spending your money. How come? Did you wear your welcome out of other places that wouldn't put up with your bullying? Do you know that customers in the store that know you told the employees that you've been asked to leave several restuarants in the area and not return? We never told you to leave and never return, were never nasty to you, never refused to serve you and never said the $5.00 footlong was putting us out of business. On the contrary our sales are soaring because of it. We don't cheat people and that is slander Mr.Pissed off customer but than again your attitude with your signature says it all everywhere you go. If you can' bully the employees who have no say into giving you what you want than wah wah wah. Try and treat people right and maybe you'll win. Also, we are not located in Lake in the hills.
Signed, Tired of bullies

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discussted
LITH, US
Mar 10, 2009 3:57 pm EDT

How interesting, I just had a run in with Kathy, the owner, last week. What an errogant, nasty woman. She told me I'd be arrested if I came to the store again, and get this, I wasn't even the one involved in the first place, it was a different family member. I found out a couple of days later that she is considered the neighborhood business ### by the people that live near there. Apparently, she has run ins on a regular basis, mostly over her stubborness to be flexible in dealing with her customers. As soon as they complain, she tells them off and tells them to not come back. I have a call in for Paula Gomez head of Cust Ser. at Subway coroprate.

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8:32 am EST
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Subway overcharged

Subway sandwiches overcharges for their value meals. The nationally advertised price for a value meal is $5.00. When I purchased two value meals I was charged $11.18, or $5.59 per meal. They tried to explain the reason for the different charge but it made no sense at all. I contacted subway by email and the store owner called to try and explain the reason. She only could say that the registers were programmed to charge that amount and really couldn't answer my question. They are ripping people off on each purchase of a meal.

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atlanta_boy
Atlanta, US
Dec 30, 2010 2:18 am EST

Lol @ tax...duh...people forget that we pay taxes on everything in this country...even [censor]...yes, i said it...you take a dump and you have to pay taxes on the sewer service.

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NotTHatBadOff
, US
Nov 20, 2009 12:45 pm EST

exactly...its called tax people!

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Techie
, US
Apr 28, 2009 10:37 pm EDT

I have been overcharged at Subway. Two different Subways that I am aware of. The one they did a refund, and the other they have tried to explain it was because I was eating in. I went back another time and was overcharged for take out. I get tired of asking for a refund, so guess I just need to go somewhere else to eat.

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11:17 am EST
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Subway verbal assault

Today I had to view a very tense moment at subway while two women were ordering sandwiches. It appeared that the handler behind the counter was irritated about something and as the women ordering verbalized their wishes they were met with hostility. These women weren't asking for anything our of the ordinary. Not only was the handler of the food extreamely rude, but she began telling the women to "stop talking." this of course made the customers very unhappy. The customers asked why they were being spoken to in that manner. The handler continued to be rude. All while this is going on the manager is speaking over everyone stating "I apologize, you are right. She apologizes. Sorry." unfortunately, this was not enough for the handler to stop. She just kept shaking her head and mumbling in a foriegn language to the manager. This was truley amazing. The customers asked if they could just get their sandwiches as they ordered and leave, but the handler carried on. This kept on until the handler and manager were just about screaming in front of a packed store. I left, but felt this is the least I can do. I file this in hopes of the subway team @ 1025 broadbeck dr. Newbury park ca 91320 cleaning up their act.

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atlanta_boy
Atlanta, US
Dec 30, 2010 2:18 am EST

If you left, and it didnt affect you, then why are you making such a big deal about it. Get over it. People have conflicts in their daily lives...move on...

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hobo
San Diego , US
Apr 18, 2009 1:40 am EDT

A formal letter to the Subway home office will get some action. Just the words written as they appear in your observation will do. I NEVER hesitate to report rudeness by an employee. This is whether in a civil service setting or private employer venue. I first ask for the supervisor and when presented to the supervisor, I thank him/her for appearing, "now I want to talk to your supervisor in order that this complaint will not be buried." In addition, I have absolutely no problem reporting the incident with the employee present. That way, no chance of the boss just not addressing the issue. When dealing with the issue at the scene, always be firm, assertive, composed, and not "unglued". Strongly avoid any kind of judgementalism and just keep to the point. Want to know what really gets attention? A registered letter to a high ranking specifically named company officer. Google can sometimes provide the info. Results guaranteed! Hopes this helps. Charlie.

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5:17 am EDT

Subway hygeine & service

Store an absolute disgrace, old salads in all trays and down sides of counter. Different salads mixed in containers eg, carrot in lettuce bowls. The store was completely empty of customers and so should have been clean. Young staff members, sarcastic and rude and one girl was wrapped in boxing tape so that her arms could not be lifted above her sides.

A real disgrace and often in this state!

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sara
burnsville, US
Aug 19, 2010 9:18 pm EDT

why would she be wrapped in boxing tape? wtf liar.

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5:31 pm EDT

Subway I want my "feast" on a wrap!

I went to subway for lunch today, ready to eat a
"feast" but instead of having it on a 6 inch sub I wanted mine on a wrap... The woman taking my order refused to make me a "feast" on a wrap... Her argument there is too much meat,... Too much meat... I was furious and told her that a few days ago I ate at this particular store and had a "feast" on a wrap... She looked disturbed and almost accused me of lying...in my defense the guy that made my wrap was there today... When she asked him if he had he didn't even answer... What's the big deal I want a
"feast" on a wrap... It's not brain surgery!

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Moody Noor
Chicago, US
Apr 27, 2009 3:30 pm EDT

Indian probably... ###ing miserly people... they want to charge you the full price but do not want to give you the full value..

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Aaron Jennings
Des Moines, US
Mar 04, 2009 3:55 am EST

There are certain rules that subway employees have to follow no matter how minor they may seem. The person before could have been a new employee and not known. It's really not that big of a deal. For example, subway employees are not supposed to double meat premium subs like the feast, philly, or big italian.

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Purpletatas
Los Angeles, US
Feb 09, 2009 11:32 pm EST

Are you fat? Because only fat ### eat that. I work there!

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11:07 am EDT
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Subway fraud and scam

On friday october 4th 2008 my family and I went to subway. There I won the $5 gift card. Then they had this code where you log on fill out information to win a prize so I filled out that information. There was a math question. The answer was 80 and I got it right all my myself without help so you sent a email saying I won the prize because I answered the question right. I looked in the mail every day for a letter for me. Today I got one. It was addressed to my parents but for me because if you are under 13 it is addressed to a parent for the child. Thanks for sending it

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Unhappy1now
, US
Mar 12, 2012 4:21 pm EDT
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I don't buy food from Subway anymore. When I lived in Pittsburgh the subs looked like the pictures in the advertising. I had my daughter pick me up an Italian sub from the Subway in Chicago Heights, IL and was mad as Hell at what I received. It was bread with meat spread thinner than the condiments. This was the last straw. I don't do business with companies that false advertise or cut corners. The local deli and Quizno's will be my choice from this day forward.

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franco.b
Toronto, CA
Oct 14, 2010 6:23 pm EDT

today is 14/10/2010. at 9 am i went to subway restauran for a cup of coffee. i left the shop and sit in my car start drinking cofee, but the coffee taste like water then i went back to the shop and asked them how do they make coffee . as i used to work in subway i knew it needs 1 full pack of coffee for one time but the submaker who was indian told me that he pour 1/3 of bag to make this coffee that means they are chitting people and making subway reputation bad. i'm not complaining to get the free coffee but i they realy disapointed me even i asked the lokation number but the submaker refused to show me. the address was subway restaurant, at the young street, the corner of grandview avenue, markham.

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Margaret Burke
Sunnyvale, US
Jul 10, 2009 2:31 am EDT

I think that you should take that advertisement on TV regarding your Pastrami Sub. It looks nothing like what you envision when you see it. They actually put in very small pieces instead of those large pieces you see in the ads.

This is totally fraudulent because the sandwich looks nothing like this.

People are poor and trying to get the best deals in town. Trying to feed their families on what looks like a very huge sandwich.

This is fradulent.

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Margaret Burke
Sunnyvale, US
Jul 10, 2009 2:27 am EDT

I think that you should take that add off regarding your Pastrami Sub. It looks nothing like the ad when you order it. They put in very small pieces instead of those Large Pieces you see. This is such false advertisement.

The store was located on Henderson Ave in Sunnyvale Ca 94086.

Quit sucking people in to see a sandwich that looks that good.

My name is Margaret (Peggy) I live at 935 Henderson Avenue. Sunnyvale Ca 94086. You have my email. I am just trying to complain against what I believe is a total scam on your part.

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10:36 am EDT

Subway improper charges

Subway claims to have a sub of the month for a lesser price. But, if you try to make it a combo, they price each individual item separately rather than the addition $2.00 combo price that is on the board behind them. This is clearly a rip-off.

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9:32 am EDT

Subway bread

Everytime I go to subway there is a problem with the bread (rolls). I go there later in the day around suppertime, and the bread is usually not fresh (but why would it be, because they are not in an enclosed area, plus they "unthaw" them the night before!)-silly me but I thought on the commercials they say the bread is freshly baked daily (or was that somebody elses commercial?). They are usually out of white italian and I don't like brown bread! If you just want bolony and cheese w/veggies, they won't let you because they say the bolony has to be put on with the other two meats in that package.

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monstersquad
, US
Mar 20, 2010 8:13 pm EDT

The cold cut trio comes PREPACKAGED! It's all already mixed together and there is NO WAY a subway employee can tell what is bologna and what is the salami and ham. GET OVER YOURSELF! There are rules set in place and there are reasons why people can't do things, even if you can't understand them or are too stupid to get it through your thick skull.

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leebee
Jacksonville, US
Jun 30, 2009 8:39 pm EDT

The bread comes frozen. It has to thaw out overnight so they can proof/bake it in the morning. Bread is made every morning, so of course if you go in the evening, it's not going to be as fresh as it would have been in the morning. Still, it was made in the morning... still should be fresh. Also, Subway doesn't sell just bologna sandwiches, and cannot simply take out the bologna from the Cold Cut trio to give you what you want. What are they supposed to do with the other two meats? Customer suck.

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Laffy
, AF
Jan 06, 2009 6:41 am EST

Its the beginning of the year, and poor service already. I went to Subway in Tunapuna-Trinidad, and there was no lettuce to go in the sandwiches. 11:40am, lunchtime and they are ill prepared. I made a complaint to the manager which was useless...why did I waste my time. I'm on the road everyday because of my job, so I eat Subway almost everyday, this is not my first occasion of dissatisfaction. They proceeded to take the full price for the meal, without an offer of replacing the absent item with another or a discount after I suggested. I dont think this is fair to make someone pay for a full item and receive less than what is advertised. Is there anything customers can do about this or do we just have to take it or leave it...after standing in a very long line.

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desi muller
,
Nov 29, 2008 6:30 pm EST

i live in brisbane and notice that most 6inch subs are lucky to hit the 5inch mark and the foot long can be about 10 inches or a little more so rang subway head office in brisbane queensland australia to ask why and they said that a six inch sub doesnt have to be 6inches long and same with the foot long that they are not promises of measurements but only trading words...hows that for an advertising ripoff and cover up...pity i love them so much

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1:35 pm EDT

Subway lobster sub

I stopped into the subway in athabasca alberta (1st time and last time customer) and ordered the lobster sub they had listed. Suffice to say, when they rang up my order, after it had been made, I nearly had a heart attack. It was nearly $18.00 for 1 sandwich. When I balked when they told me, I looked around to see if they had made an error. (I ordered one, not 2 sandwiches) and the stupid thing is that the restaurant didn't even bother to post the price. They had all the photos of their new sandwich everywhere, but upon really scrutinizing their sign, I noticed that they didn't even have the guts to list what the price was for it. Had I known it would have been near $18.00, I would have ordered something else. For that price, I could have ordered a large pizza and taken it home to feed my family. I feel like I had been duped, big time, because once the sandwich is made, that's it, you're committed. When I complained, all they did was shrug their shoulders. It wasn't very good anyways. (no flavor! And that was after ordering it with southwest sauce!) anyways, thank you for giving me the opportunity to vent this out. Subway makes a decent product, but if they are going to try and pull the wool over the customers eyes, i'm never going to give them my business again.

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Update by Tanya
Jul 17, 2008 1:37 pm EDT

regarding the above complaint for the subway restaurant in athabasca alberta, the phone number for subway is incorrect so don't bother dialling it. Sorry!

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Susanne Ray
, US
Sep 07, 2015 9:16 am EDT

I tried one in Alliston Ontario and felt ripped off as well. Very pricey and what little lobster was on it had no flavour. There was so little lobster on it, I may as well have had a veggie sub. For a couple of dollars more, I could have had an East Side Mario's pasta dish with all you can eat bread and salad.

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noskinnychicks
, NZ
Mar 04, 2010 11:27 pm EST

I'm from a small town in the middle of nowheresville, New Zealand. The only fast-food restaurants we have are Subway, KFC and McDonald's. Naturally, Subway is the healthier option, but even that leaves a lot to be desired when a simple salad there costs NZ$18 (US$12).
Today I took my 6 year old in for dinner. She ordered a kids meal (lettuce, carrot, bacon, BBQ sauce on garlic bread with a cookie and a bottle of milk). I ordered a Subway Melt and a 600ml bottle of Vanilla Coke. This cost me NZ$27.00 (US$18.50). When I asked why it was suddenly so expensive (I've asked for exactly the same thing half a dozen times over a year period and paid only $16.50 each time), they said it was because kids meals only come with plain white bread and ham now. If you ask for anything else you now get charged for the adults meal price (almost nine dollars more!)
In my hometown 200 kms away, I can get 4 large Domino's Pizzas for $27! I just about cried when I handed over my EFTPOS card to pay! What a complete ripoff because my daughter prefers brown bread to white!

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james
Vegreville, CA
Mar 24, 2009 1:08 am EDT

i live in alberta and i've been eating the lobster sandwich for the past 3yrs now. And i guess it really depends on who owns the restaurant. Here in Vegreville i havent had a bad sub yet. And the lobster sandwich tastes great with just the rite amount of added mayonaise.

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Kaley
Toronto, CA
Mar 06, 2009 12:59 am EST

I agree with you. I actually noticed that myself - they don't list the price. I also heard that it wasn't very good either. I love subway and think it's delicious, but this is one thing I really didn't agree with. If you have to charge tons for a product, then you should list it. I think it bothers me the most because it was clearly intentionally, seeing how every other item has the price listed. They know that many people wont pay that kind of money for a sub, so they have to 'trick' them into it, and I feel sorry for people who had to pay so much without realizing it.

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Ed
,
Sep 17, 2008 1:38 pm EDT

I can't believe Subway actually has the nerve to charge as much as they do for their lobster subs. Here in Hamilton, Ont. I bought a 6 inch for almost 13 bucks and the only lobster was a brown paste which tasted horrible. Never again.

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9:14 am EDT
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Subway don't go there

The subway across from francis marion college is the worst I have ever been to by far! When you go in to order there is no can I help you? The lady literally just stares at you like what do you want? This lady asks you nothing at all just the same old evil look. I feel like i’m intruding just going there! It takes a good 20 minutes just to get a sub made by her. It’s always the same lady. I have to admit I love subway and go back hoping they found a new employee but nope same person. By the way I always go on the weekends. You want to see the meaning of being treated like a dog is going to subway across from francis marion college!

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calz it personal
San Antonio, US
Sep 25, 2014 9:17 pm EDT

We use to frequent the Subway sandwich place directly across the street, where our apt. complex was located at the Bitters/281 N., San Antonio, Texas. Our concerns with the Free Cookie after survey offer was not honored, and the police were called, because the foreign speaking "manager" badly managed the customer appreciation campaign. This incident escalated when he lied to police about the situation, saying the fault was the customer. He insisted on a paper DOWNLOAD from computer for free cookie. When we complained to the higher ups in corporate realm, they were just as ###ic in their response as he was. All around corporate thugs. This resulted in our taking our printed grade A U.S. monies to the local bar-b-que restaurant who really appreciates their customers. This incident happened about 3 1/2 years ago.
Nothing hurts worse than word of mouth bad experiences.

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Subwayninja
Oklahoma city, US
Jun 23, 2011 10:21 pm EDT
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Do you mean buy as in buy a sandwich lmao point and case as to what I stand for

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Justin strunk
,
Sep 24, 2008 12:58 pm EDT

Blue Ash, Ohio Kenwood RD Subway

I was ordering a sub when a worker in the back yelled out "throw out the steak, someone just called saying they went to the emergency room for for food poisining". The woker making my food scooped out the bad meat and threw it away and then contunued to make my sandwich without changeing gloves. I expressed that I didn't want to by the sandwich because of what I just heard and saw when the lady working there stated that I must by the sandwich since they had already started making it. I ended up buying in and tossing it out and going somewhere else for lunch. I would advise to never go the subway on Kenwood Rd.

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9:07 am EDT
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Subway they're wasting food

I ordered the little small sub sandwich, to which the person waiting on me cuts off about 2"of the end of the bread. When asked why this was done, his response was"that's what we are taught to do." she looked rather annoyed at my mentioning this, but what on earth would the manager or owner, for that matter, instruct people to throw away food. Why not charge a dime more and not throw away that little snippet of bread. Maybe they never had to go hungry before. What a terrible waste when there are people starving too.

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monstersquad
, US
Mar 20, 2010 5:20 pm EDT

This is an invalid complaint. Don't get the mini sub then. And Zachary1998: The party platter subs are 5 foot longs cut into thirds. They are not 2 inches long per portion.

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NotTHatBadOff
, US
Nov 20, 2009 12:41 pm EST

Yes. And the one bread they used to cut off the smaller part, is later used if someone else asks for a smaller sandwich. it is not wastful at all

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Jack
,
Jul 10, 2008 4:00 pm EDT

they cut the 2 inches off the end to turn a six inch sub into a four inch- mini sub. it saves having to cut a footlong and potentially wasting 8 inches of bread instead of two. if you are so concearned about wasting food, i would suggest ordering a normal six inch instead of a four inch.

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12:34 pm EDT

Subway awful food & customer service

This particular subway has always had the most indifferent workers, but at least they were not rude. Today, I was "served" by this new, scary looking old woman who had a bad attitude right from the beginning - when I asked for my sandwich to be the way I wanted (she tried to toast it her way). She started slamming the refrigerator doors, throwing lids, mumbling something angry to herself... She left my sandwich to sit on the counter open for 10 minutes while she was serving 2 more customers after me. When I said I didn't want it any more, she threw it in the garbage yelling, "wasting my freaking food! I'm trying to work here!"

She convinced my son to make his sandwich her way (he was afraid to argue, so later on he told me he didn't really like it...) the whole time she kept impatiently yelling at my kids, "c'mon, guys, hurry!" when they were thinking what to get on the sandwich (considering nobody else was in line). At the end, my husband asked for a new sandwich for me, and she gave me twice as little salami on it than what it's supposed to have for the price.

Her name is denise, if she didn't trick us - just to your knowledge...

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Raheel Hussain
Scarborough (Toronto), CA
Jan 24, 2009 6:41 pm EST

Hi, My name is Raheel Hussain. Yesterday I have visited your location near Bay and Bloor at St, Mary Street and I got very disappointed beacuse the guy was working there is not a good sandwich artist. His name is Ali. His attitude was not bad but the way he makes sandwiches is not good because whenever I buy a sub from him he does not close the sub in a good way. He just through the topping on sub and give it to customer which is not good. I am also working as a sandwich artist for 1 year at 250 Eglinton Ave East. When I make sandwiches I enjou it and want to give good service to my cuztomer that's why today my customer and my manager are happy from my work. I have never made this kind of subs in my experience. If you want I can send you pictures of sandwich.
raheel1hussain@yahoo.ca

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7:06 am EDT
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Subway served nasty dirty food to me and my kids

Me my husband and children visited a subway on pontiac trail in southlyon, mi.

Let me start by saying how completely dirty it was in the whole restaurant the line was so dirty I couldn’t even fathom the thought of ordering food from there it was very gross all the tables including floor was again filthy the tuna had turned almost black from sitting and not being replaced there was no wheat bread available but the biggest thing was the filth the line was so nasty not even my 12 year old son would eat there and he eats everything and anything... All the employees were standing around leaning on the counters and one tried to not even wear her gloves eww..

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Dram
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Jun 09, 2008 8:13 am EDT

After stopping by Subway at lunchtime a co-worker came back to our lunchroom, unwrapped his sub and guess what was in this one. A sharp, metal knife used for cutting the subs!

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Subway rip-off!

I went to subway at my local mall outside of pittsburgh, pa and again had the miserable manager wait on me, who never says thank-you. The huge banner was still on the wall that advertises "any footlong sub for $5" so I ordered a footlong subway club. When he was making it, I noticed that the roast beef was all pink. Then when he went to the cash register to ring it up, he said it would be $8.79 for the sub and the 3 cookies I ordered that are 3 for $1.19. I asked him why isn't the sub $5 and he said this one is one of five that are not $5. I told him forget it since I didn't have enough cash on me and didn't feel like putting it on my debit card. He huffed and acted all pissed off. I went to another subway, and told the manager there and she said that hers and his subway are part of the pittsburgh area subways that are offering all of its footlong subs for $5 except for the premium subs which I did not order. She also said that he could of easily gave it to me for $5. I then told her I will from now on go to her subway and not get ripped off at the one at the mall. I have frequently gone to this subway at the mall, and can't believe how I was almost ripped off, treated rude and almost was given raw roast beef.

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P Breezy
Falls Church, US
Oct 02, 2009 8:31 am EDT

The Subway Club was never a part of the 5 dollar footlongs. You have to read the small print and there is usually a list of sammiches for 5 bucks.

Tuna
Ham
Veggie
Cold Cut
Meatball

Thats it. While he could have given it to you for that price, you were wrong and should have paid attention.

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4:37 pm EDT

Subway the treatment you get from the employee's and the handling of the food!

My wife works at the connecting gas station. She seen one of the employee's let people behind the counter. Let them make food for them and people that came into order stuff and gave them their food for free and the same girl had a boyfriend that was up their from time she came in to the time she left. So she told the # manager their. Well I guess they found out about it. Because one day we went up their. Just to drop off a key at rapid roberts (the gas station) and I see her in their just talking with a coworker. Well she comes out and the subways girl boyfriend just follows her out cussing at my wife. Now I do have a one and half year old and a 6 mo old in the car. So I am asking my wife whats that about? You know and he still just screaming away. Then the subway girl comes out... Starts screaming as loud as she can all the cuss words she can. Edit coworker had to come out and drag her inside. Well her boyfreind is still cussing and screaming and we haven't said anything to one of them. Well my wife turns around and saids I eat their about every day so I have a right to complain. He told her to shut the f up. So I turned and said you need to get in before their is a problem because no one tells my wife to shut up. Well he takes his 22 year old self and runs inside cussing and screaming all the way. Now this hole time the subway girls been on the clock at work. Well me and my wife go to the cops. He calls her and gets all the subway girls info. And tell hers if she bothers her again. We can get a xparte she wont be allowed with 150 ft that means she couldn't go to work. Well her bf gets told by the rapid roberts manager hes not allowed back in their. The next day and that subway girl is just running her mouth at edith the hole time. Well it took the manager of rapid roberts to say hey you wont be allowed back in here if you keep that up to. To shut her up. Because I don't know if the manager is their family or friend or incompetent. Because I guess she don't see anything wrong she did? I guess thats a ok to way for her employee's to act. I never seen anyone do that over a complaint. She was even cussing the cop on the phone. And her manager wants to keep her. So I have complain to www.subway.com and my wife called their complaint line. Now if the owner does something about it that would be nice, but I am not sure about that. All this happened in 5 month-2017 year. If theirs more I can do about this I would like the info, because I am going to tell everyone that I know.

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Joe Dougherty
Arnold, US
Jul 31, 2011 10:48 pm EDT

Attempted theft ! We have a Subway card that had a $30 credit. The hefty girl working had problems with the card and then another girl came over and whispered something to her. She then told us we only had $3 on the card. We walked out of the store and re-checked the balance at home, it has $30. My next couple hours will be writing e-mails to corporate and several levels of upper management. I filed a report with the sheriff.

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millers_4
Elk Grove, US
Jul 28, 2009 9:07 pm EDT

Advertising pictures have more meats than actual sandwichs. The hot pastrami and the Cold cut combo. False advertising. Dont understand how people can make customers think there sandwichs are better than other companies. When they short change the sandwichs of their meats.

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sub
Napanee, CA
Aug 11, 2009 3:20 pm EDT

Dear Sir,

Subway staff members are on purposly putting my store out of compliance, and leading me to termination. the operation of the store is better then before i purchased it, and as soon as i purchased it, i was being put of compliance, this is due to so that i am forced to sell it to another franchisee who is extremely close in relation to the subway staff and we were competitors in buying the store, but luckily i got it and the subway area staff wanted the other franchisee to buy it because they were close.

i have tried contacting the subway HQ, but they just wont help or try to listen.

Please help

if you would like to contact me please use my email
uknowwho_78@hotmail.com

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Denise Abdelgwad
cucamonga, US
Mar 28, 2011 11:46 pm EDT

Went to Subway for 3 footlong sandwiches two turkey and one tuna. while the girl was making the sandwiches i noticed that there was very very little meat and cheese i asked for avocado on one and she said it was going to be $1.20 i asked how much avocado do you use, and she said only half of the avocado, keep in mind this is a 12 inch. sand. then piles on the lettuce, i started to say nevermind but was embarrased until the Rude JODI spoke up and poked her nose in to state that they do not make the rules they just make the food, i stated i wanted to taste food not just bread and lettuce and when i asked for the number to corp. she gave me her back and said " it on the napkin" i asked what napkin and she stated the on i am putting in the bag, she made sure to spell her name for me. when i got home the food was thrown in the bag and had came unrapped... They seem to forget I am a customer purchasing food from their co.

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Sadly Disappointment
Beverly Hills, US
Sep 25, 2011 4:06 am EDT
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I am a Spanish speaking person, however, even with my comprehension of the language the workers at this subway are completely unintelligible. I strain my ears just to try and understand at least half the stuff they are asking or saying. Then they get the order wrong and try to blame you for not ordering it right. How does someone not order their own meal right? I notice that mostly all subways have Mexican workers that lack not only friendly customer service but communication abilities. I have not returned to this Subway and never recommend it.

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Andy Claiger
,
Mar 17, 2008 7:17 pm EDT

Ok you know what is sad? When you go into a subway and two high school kids are arguing who should wait on the customer because neither one wants to. Isn't that the workers job? I believe one kids name was tommy and the other was shelly or shell or something like that. These two were literally pushing and shoving each other friday night about 830 pm to wait on the customers. One was saying i am off the clock u have to get them. while i was there eating they were like wrestling in the back and using vulgarities. Not impressed.

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drpepper
Spring, US
Aug 14, 2009 12:27 am EDT

This location is situated next to a Popeye's take out. For this reason, this Subway do not sell any chicken products! What's worse is the menu clearly lists chicken subs and has pictures on the wall menu! In what way are Subway and Popeye's competition?! Even so, that's life! Why did they offer me a soda if Popeye's sell them?!

Also, they didn't even have a toaster!

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dsadsa
Modesto, US
Feb 06, 2010 7:30 pm EST

Subway
959 S Tracy Blvd
Tracy CA 95376
[protected]
This address should be correct if next to ice cream place. Every time i go in there the young girl probably
owners daughter is rude. i ask her a simple ? and she just was rude even the co worker apoligize to me for that.
also they dont know how to run a respectable business with kids behind the counter playing and when they
make your sandwhich they just take their sweet ### time and i am sick of them talking over my food. please see
there is something done about this because i am not going their anymore. there is a new one to open soon on valpico/tracy blvd
and i just found out they are going to run this place also. if this happens i will take my own privite time just to boycott and let others know not to spend there money at this place.
Tony

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SueDeNym
Oklahoma City, US
May 26, 2010 12:57 pm EDT
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Subway has always touted themselves for being a "healthy" option to traditional fast foods, yet they continue to sell foods that contain HFCS. It is in their breads, their meats, and their sauces. Pretty much if you order anything from Subway, its going to have this crap in it!

Both myself and others have directly contacted this company with our concerns only to receive no response. They ignore us via email, facebook and remove our tweets when they choose.

I understand that every other fast food chain in America also sell foods containing HFCS, but they've never claimed to be a "healthy alternative"

Until Subway removes the poisons from their food, they are falsely advertising.

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cherylh3
Foothill Ranch, US
Sep 21, 2010 2:57 pm EDT

The quality of Subway's sandwiches has gone down drastically in my experience. I ordered a foot long BLT today; I threw half of it away because it had absolutely no substance or flavor. Just a few dried out strips of bacon on bread with barely anything else. A few years ago, Subway sandwiches were delicious and hearty. Now you have to order a sandwich with double meat, double everything, to get the sandwich as pictured in the ads.

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4:16 pm EDT

Subway unsanitary plus poor service

I will never go to this place again. I stopped by after work and within 3 minutes, I knew I would be placing a complaint.

An employee dropped the knife she was using to slice sandwiches. The manager took it from her and rinsed it at the sink — then gave it back to her. The water did not steam, so it clearly was not even hot, nor was there any soap visible. It was then used for another customer's food.

When my sub was done (not using that knife — I was watching) I told the clerk I wanted apple slices and she directed me to the case. I found that every bag of them was 2 days past the date and looking pretty bad, so I grabbed yogurt instead.

When I was ready to pay, the manager was clearly trying to train a new employee. He could not find something on the register and she proceeded to berate and fuss at him for a good 5 minutes, saying things like "if you can't find it, how do you expect to do this?" so the manager tried to do it herself — but she could not find the key! Another employee had to show it to her.

I was forced to wait for them to play with the cash register for more than 10 minutes after being on my feet all day, and they never bothered to apologize, thank me for my business, or show any form of good customer service.

In the end there was a change in my order, and the manager could not figure out how to fix it. She wound up adding it on the receipt and using a calculator to figure out my change.in the end, she did not even give me the receipt and I was too angry to do more than tell her about the apples. I honestly have no clue if she understood me because she kept repeating what I said as if I was speaking a foreign language.

To cap it off, while I was around the corner getting my drink, I could hear the manager talking about me and how I changed the order. Being in customer service myself, I am fully aware of how frustrating it can be when a change is needed, but there was no call for their lack of professionalism.

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4:09 am EDT
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Subway bad service

So I work down the street from the apple, boise subway location. We used to go there often on our busy days and order lunch. There are two groups of people that work there, the dream team (the group of african american men), whom we love, and they know us by name, and the other people who were very rude. This is about the other people.

First off, a worker went to the restroom, came out, and didn't even wash there hands, second, the older guy, must have been the manager was very rude, and unpleasant. We had ordered 3 foot long sandwiches, 1 for each co-worker. First off, he acted annoyed that I was ordering food, it’s like... Come on that’s your job, second, on one of the sandwiches, we requested all the veggies, that include all the veggies! He missed the lettuce, and onions, so when I said she wanted all the veggies, he looked at me, sighed, rolled his eyes, slammed a little lettuce, and tons and tons of onions.

Well it didn't end there, so as I was paying, there were another set of customers ordering there sandwich. The customer was handicap with a basic speech problem, I could understand the entire order, but the rude worker said, can you have someone else order this, I can't understand you! The lady that was with the handicap girl said, no she needs to order it's part of her assignment for the day!

I was appalled by the whole thing. It makes me think twice about subway, and why they would hire people like this.

We haven't gone since, and I will tell everyone how horrible that day way for me.

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9:51 pm EDT

Subway unsealed yogurt!

The seal from the yogurt I got with my sandwich wasn't sealed and only half filled. The salesperson refused to give a new one. He finally gave cheetos, but wouldn't give another yogurt. He had a real attitude. I also had a question about the pastrami sandwich price and the answer he gave wasn't logical. The sign said any footlong sandwich all day for $5.00. That wasn't what I paid for it.

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Subway Customer Reviews Overview

Subway is a popular fast-food chain that offers a wide range of sandwiches, salads, and sides. The restaurant has received numerous positive reviews from customers who appreciate the fresh ingredients, customizable options, and affordable prices.

One of the most significant advantages of Subway is the ability to customize your meal. Customers can choose from a variety of bread, meat, cheese, and vegetable options to create a sandwich that suits their taste preferences. Additionally, the restaurant offers a range of healthy options, including salads and low-calorie sandwiches.

Another positive aspect of Subway is the freshness of their ingredients. The restaurant prides itself on using fresh vegetables and high-quality meats, which customers appreciate. Many reviewers have noted that the food tastes fresh and delicious, making it a great option for a quick and satisfying meal.

Subway is also known for its affordability. The restaurant offers a range of meal deals and promotions, making it an excellent option for those on a budget. Additionally, the restaurant has a rewards program that allows customers to earn points and redeem them for free food.

Overall, Subway has received positive reviews for its customizable options, fresh ingredients, and affordable prices. Whether you're looking for a quick lunch or a healthy meal option, Subway is a great choice.

Subway In-depth Review

Menu Variety and Quality:

The menu at Subway offers a wide range of sandwiches and salads, providing plenty of options for every taste. Whether you prefer classic favorites or more unique combinations, Subway has something for everyone. The bread and ingredient options are also diverse, allowing customers to customize their meals to their liking. The freshness and taste of the food at Subway are consistently excellent, ensuring a satisfying dining experience.

Customer Service:

Subway prides itself on its speedy and efficient service. The staff is known for their friendliness and professionalism, always greeting customers with a smile. They are also attentive to order accuracy and willing to accommodate any customization requests. The customer service at Subway is top-notch, making each visit a pleasant one.

Cleanliness and Ambiance:

The dining area and restrooms at Subway are always kept clean, creating a pleasant and hygienic environment for customers. The restaurant's atmosphere is inviting and comfortable, making it a great place to enjoy a meal. The seating and decor are well-maintained, adding to the overall ambiance of the restaurant.

Pricing and Value for Money:

Subway offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing customers with good value for their money. Additionally, Subway frequently offers promotions and discounts, allowing customers to save even more. The pricing and value for money at Subway are hard to beat.

Health and Nutrition:

Subway is committed to providing nutritional information to its customers, allowing them to make informed choices. The menu includes options for dietary restrictions, such as vegetarian and gluten-free choices. Subway also makes efforts towards healthy eating by offering low-fat options and using fresh ingredients. Health-conscious individuals will find plenty of options at Subway.

Online Ordering and Delivery:

The Subway website and app are user-friendly, making online ordering a breeze. The accuracy and timeliness of delivery are consistently reliable, ensuring that customers receive their orders on time and as expected. Subway also offers a variety of delivery options and serves a wide range of areas, making it convenient for customers to enjoy their favorite meals.

Franchise Support and Expansion:

Subway provides excellent support to its franchisees, offering guidance and resources for business growth and development. The franchise opportunities with Subway are highly regarded in the industry, with many successful franchisees. The overall reputation and success of the Subway franchise speak to the support and opportunities it provides.

Community Involvement and Sustainability:

Subway is actively involved in local charities and events, demonstrating its commitment to the community. The company also makes efforts towards environmental sustainability, implementing practices to reduce its carbon footprint. Subway's corporate social responsibility initiatives further contribute to its positive impact on society.

Overall Customer Satisfaction:

Customers consistently rate Subway highly and provide positive reviews. The overall experience at Subway is often praised, with customers enjoying the menu variety, quality of food, and excellent customer service. When compared to competitors in the industry, Subway stands out as a top choice for many.

How to file a complaint about Subway?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Subway. Make it specific and clear, such as "Incorrect Subway Order" or "Poor Customer Service at Subway."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as the quality of food, cleanliness of the establishment, customer service, accuracy of your order, and any health or safety concerns. Mention the specific Subway location and date of your visit. If you had a transaction, describe it in detail, including what you purchased, any offers or promotions involved, and the payment method used. Clearly state the nature of the issue, such as receiving the wrong sandwich or experiencing rude service. If you attempted to resolve the issue with Subway, describe the steps you took and the response from the company. Explain how this issue has personally affected you, whether it was a waste of time, money, or an unpleasant dining experience.

5. Attaching supporting documents: Attach any relevant supporting documents, such as receipts, photos, or email correspondence. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Subway. In the 'Desired Outcome' field, specify what you would like to happen as a resolution, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to regularly check your account on ComplaintsBoard.com for any responses or updates regarding your submission. Engage with any follow-up queries or comments to facilitate the resolution of your complaint.

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