Subway
reviews and complaints

Date : december 21, 2010 — time 4:00 am — employee badge #87486
This morning on daily routine to work, I asked the booth employee at the beach 60th street "a" train station (that was reading a magazine) to refill my metro card with 3 other metrocards I had with money left in them so I could board the train, to me she seemed very annoyed at the fact that I was asking her do such a thing, she trew her magazine on the desk and said that she next time she wasnt going to do this anymore because it was too many metrocards, she took so long doing this that I missed my train when she saw that I had missed my train she just laughed and continued to read her magazine,

I don't know if anything will be done, but I really would like to get this out. First off, I have had problems with this Subway before, but I would make some excuse for the employees and let it slide, today, however, was the last straw. My brother and I had stopped in to get a sandwich for myself and one for my boyfriend. My boyfriend asked me to get him a footlong club, and I ordered a 6" ham and turkey. The total was almost $19! The cashier gave me the total and I said "Oh, doesn't that seem high?" And he replied, "No, the club alone is $9.95 for the meal." I said "Holy cow! That is way more expensive than anywhere else I've been, even here a few weeks ago." He then said no that they were the cheapest subway in the country? Right, I'm sure they are. I said something along the lines of "I'm not sure about that, your sign says $6.95 for the footlong club..." He cuts me off saying "yea you idiot, then the extra for your meal, don't be so cheap." Mind you, this was after I already paid the bill. No where on thier boards does it say it will be $3 to make it a meal. Whatever I let it slide and went to fill my drinks. One of the other employess had asked the cashier "What was that about?" Then the cashier says "Oh she's just stupid." I turned and looked at him and then he says "Yea the poor b**** right there!" I'm not poor, but even if I was whose business is it other than mine? I said to him "You know what? You are very rude and I'd like to speak to your manager." He then laughed and said "My dad is the owner, complain all you want." I simply stated to my brother that we would not be going there again, Crystal Lake is run way better and is cheaper. As I'm walking out the door he shouts something else at me and says "Yea that's right." I did not understand the treatment I recieved what so ever. Also my food was not that great, in fact I now have food poisoning from turkey that was not kept properly. I tried to submit a complaint on thier website but they want all my information to contact me, I really don't want anymore harrassment from that store. Also when I tried to call and make a complaint I got bounced around from person to person to person for 40 minutes before I hung up. Any other thoughts?

I am a Subway employee and I have not been paid on a normal basis. It is stated in the handbook that we will be payed every other Friday. Well recently we have been paid the next day of the following Monday. At times we even get paid a couple days early. I get paid minimum wage and only work about 15 hours a week. I do not make much, so I live pay check to pay check. I cannot afford to get paid a day late or even a few days late. I have a son to take care of.

Today I went to the Subway on Portage Avenue and Basswood, (Wolseley) in Winnipeg, and purchased two breakfast egg and sausage wraps to go. When my partner and I bit into the wraps the sausage tasted gamy and we decided not to eat them. I've had the wraps many times before and was very happy when subway decided to do all day breakfast, as I don't eat sandwich meat and I like the idea of both the wrap and the protein. They've never tasted gamy before, so I thought there must be something wrong. I had food poisoning from the Pita Pit before, so I'm careful with fast food. When I went back to the store to return it, albeit, it was a bit later as I had a 2 hour work out, but I had the receipt and there was only one bite out of each and I only wanted credit or a new wrap (no sausage, this time). I was pretty hungry by now. I never imagined it would be a problem. The "manager" was instantly defensive and antagonistic, talking over me and cutting me off, she even scoffed at me, laughed at me and talked to me as though I was trying to "pull one over" on her, when all I wanted was my meal. I asked for the owners contact info or the head office and she assured me that she was the only person I would get to speak to. She took great delight in pushing my buttons and tried very hard to make me react and was quite elated when I did. The owners of the Subway chains in Winnipeg should be more selective in who they hire to "manage" their stores. I'm a frequent Subway customer (2-3 times a week) and am very disappointed in such horrific customer service. They should also train the staff to change gloves after handling money or cleaning up the store, as the young girls working when I initially ordered just kept the old gloves on. I believe that defeats the purpose of the gloves, in the first place.

Disappointed long time customer.

I go to Medical School which happens to be right beside a Subway. So at least once a week me and several other students would walk over for lunch on break. Well yesterday Nov. 8th we went over for lunch and all 4 of our subs were all mixed up none of us got the right sub we had ordered. We immediately call them and tell them the problem were one of there employees told us to come back the next day and our subs would be replaced she even told us her name if we had any problems. The following day we did as she told us to we went back and told them her name and what she had said well we got our subs we were sitting there eating them when the manager sends an employee over who wants all of our names, phone numbers and address! when we ask why the manager began hollering at us from behind counter as were still eating saying" We just wanted free food" "We were being unprofessional by wanting free food". I'm sorry but I'm in medical school I don't want or need a free $5 sub however i do want what I have paid for which I didn't get the first time around. The manager was the one being very unprofessional in front of the entire resturant and a long line of customers not to mention embaressing us in front of the resturant! We will not be back and I'm sure alot of the other customers that had to hear and deal with how the manager was handling the problem will not be back either! It was RIDICILOUS...

You can go into the store, and want a sandwich and they are always out of the required food stuffs to make it, Are they really a bussiness?, Not really.Cause ive seen where they will make your sandwich, then you can't pay cause the debit is out of order.
Don't goto this location first thing in the morning as you will stand around waiting as the staff that works nighs is leaving all there work till the morning before there boss gets there, , so are left waiting for service.
We have three locations in the city and the only one that seems to be able to do the job they advertise is the main st location, Could this be cause the main manager far all the subways in the city works there..
Complaints fall on deaf ears as nothing ever seems to be done to rectify the problem...thankfully there is numerous other fast food places in the city that are more than willing and prepared to take your order, Get it right, Say thankyou, And actually have staff doing there job.

I am a regular customer at subway and I always have my subway toasted, but tonite they charged me the price for the toasting and put it in microwave which made the bread soft and taste horrible and when I complained they said that's the way it is and the main people at subway will do nothing about it and I think it was rude. yours sincerely Sean woodsford

the subway in okeechobee, fl has the worst servce or just bad. it's run by imbeciles and jerks...and rude females...i went to get a sub and then the girl making my sub asked the fat nasty white trash hoebag next to her if she can put my vegetables on--the white trash hippo then made a rude comment stating "im not dealing with HER" in a rude way...for no reason...as ive never even been to that subway before. Then, on top of those comments, bad attitude, they overcharge people adn dont ring things up as combos-- they ring it up individually and you can't argue with them they will defend themselves. They rip people off overcharge them...and treat them badly...the trailer trash wenches that work there need some serious attitude changes and wores they are stealing from customers and people by charging them wrongly, charging for tiny 'cups' and overcharging them...shame on those low lifes...its the only subway in town so be careful as illiterate white trash are the only losers it seems to employ

In the last 3 months we have visited this particular subway approxiamatly 6 times, following each visit my fiance' and I have had horrible experience involving customer service, food preperation, amount of time waiting and general lack of leadership when asked to speak to a manager or supervisor. Mere minutes ago we called to talk to a manager about our order being woefully misprepared and were informed that the manager was not available. This is not an isolated incident it has happen numerous times to me and several of my aquaintances. After seeking help from this specific location I have resorted to going farther across town to go to lunch at a different resteraunt or even a subway that has proper service. I am extremly displeased and will be informing friends and coworkers to steer clear of subway.

Subway's "Fiery Footlong Frenzy" contest is nothing but a rip-off.
Within two weeks, all my local Subways had no more 32 oz cups with contest codes.
The codes on Sun Chips Monterey Jack and Tomato are repeats - there seem two be only three or four different ones printed on the bags, and Subway's website tells me "You've already used this one. Sorry."
The stickers put onto breakfast sandwiches are also extremely limited in number. I got the same code on two different stickers IN THE SAME VISIT! And (as noted above) they don't allow use of any code entered before.
Consider this: With over 140 trillion possible combinations of 10-letter codes, why should there be any repeats?
Obviously, to lure people into buying their products to enter a contest in which the customers cannot possibly win a prize because the contest codes are no good.
Subway gets your money -- you get frustration.

Complaint against SUBWAY -

Store no 23117
Kapadia Indstrial Estate
Shop #5, near Dominos,
Andheri Kurla Road
Chakala
Mumbai -400093

Details of the order placed -
Store no 23117
Bill no: receipt # [protected]
Trans# 40clerk 12 vicky

We had ordered 7 subway sandwich, particularly specifying, based on the past experience, that kindly put sufficient ingredients and the sauces. Also had asked the concerned person to take down the order on a piece of paper so that there is no confusion on the specifications of the choice of bread and the contents. However, the order was not as placed. The oreganos bread was replaced with a brown bread and also there was as good as nothing in the subway s/w, no tomatoes, olives and lettuce and sauces.
Highly disappointed with the service. Kindly need you to look in to the matter as this is not the 1st time we have such a complaint. Also keeping in mind that the order was of around Rs 700, which is not a petty amount. ALso the person taking the order says that the s/w will be of a lower grade as there is a lot of rush - are we not paying the same amount as the others are, while placing the order at the store?
The manager there was Ashutosh – who, when complained to did not give the desired response. All the more dis appointed - we actually need a refund as most of us did not eat the sandwich.

THERE IS NO RESPONSE TILL DATE INSPITE OF POSTING COMPLAINTS COUPLE OF TIMES!

Ms. HILLI DESAI

Yesterday I went to subway and decided that I wanted to try something new. So I looked at the menu and I wanted the steak and cheese, not the big philly cheese steak. I only had about 8 dollars so when they were done with my sandwich they told me to pay 9 dollars. I said wait but I ordered the steak and cheese which is only $6.75 and he told me no that i had a cheese steak. So i said whats the difference and he responded with IT costs more. SO I said Im not paying extra for something I didnt order. So he talks to the person that made my sandwich and he came back told me sorry. So i got my sandwhich. What i dont get is why make two sandwhiches so alike that the employees cant tell the difference. Other than that, I love subway!

okay, all you people that have the most unnecessary complaints about subway, how bout you look at it from the other side of the spectrum. I work at a subway and have some advice for you brainless people.
1)we cannot put four handfuls of onions or a whole container of pickles on your sandwich. Everything has guidelines just like every other store. Stop complaining how you don't get enough vegetables and learn that unless you want to start being charged for vegetables, let us follow OUR OWN RULES.
2)everyone says that we have a bad attitude. first of all get off your cellphone while being in the store, stop yelling at your kids or talking to friends. we have a job to do and we would rather not want to wait for you to get your act together. We ask the same questions for every sandwich, so help us out by just telling us what you want. We don't need our "robotic or monotone" voices if you would juss tell us answers to questions before we ask them.
3)if you tip your waitress/waitor at a restraunt for just serving your food, then why dont you tip or even thank the people that make AND serve your food. Its so hard to even hear a thanks from customers anymore.
4)We DO NOTTTTT want to hear lame jokes, like when we ask what can i get for you? then do not use the following responses: a million dollars, the winning lottery ticket, a sandwich, or WORST OF ALL-- I DONT KNOW. you know you are obviously coming to subway. you have thoughts about subway. how do you not know what you want? and if you are ordering for someone and we ask, for instance, what vegetables you want- dont say whatever you usually put on or i dont know. WE DO NOT HAVE A USUAL THAT WE PUT ON! every customer is different and has what they like and by saying i dont know, WE HAVE NO BETTER IDEA!
5)at my subway, we dont do mini sandwiches anymore. stop complaining and just get a six inch. if you get a kids meal, you HAVE to get APPLES, not chips, and WHITE/CHOCOLATE MILK OR JUICE BOX, not pop. we don't have any control over this. we cant jus put make your own kids meal on our computer. also we do ham, turkey, roast beef or veggie for minis. as you can read this does not include veggie, bologna or chicken. also, you know what your kdis are going to get PLEASEEEE DO NOT LET THEM ORDER, we cannot hear them and they are slow. im sorry, juss bein strait up.
6)LAST AND MOST IMPORTANT: DONT SAY I NEED OR I WANT OR GIVE ME. USE YOU FCKN MANNERS AND SAY CAN I PLESAE HAVE. ITS SO DISRESPECTFUL AND RUDE WHEN YOU SAY THINGS LIKE A IMMATURE CHILD. 4 OUT OF 5 CUSTOMERS DO THIS. DONT BE ONE OF THEMMMMMM!