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1.6 1131 Reviews

Subway Complaints Summary

151 Resolved
948 Unresolved
Our verdict: With Subway's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Subway reviews & complaints 1131

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Newest Subway reviews & complaints

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B
7:41 pm EDT
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Subway service

The sign on the door says open 8:00 AM to 9:00 PM on Sunday. I went at 8:49 PM on Sunday 31 July. The door was locked, the lights were down low and the girl behind the counter would not even look up when I knocked on the door. I have photographs. The service here is sporadic. Some of the employees do a great job, others clearly don't want to be there and should find another job. If this is a management problem then management needs to be changed

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R
8:02 am EDT
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Subway bread quality, veggies, sauce n customer service

We are traveling from Texas and after visiting newyork city we drove to niagara n enroute we picked the subway located in clarks summit pa for breakfast. The experience was terrible
And so far I have never experienced such bad quality subway food anywhere for the past 10 years . There were two people working without a smile and that can be ignored as long as the food is good. The bread smelled stale n old n dry. The veggies weren't fresh n the ma had a stingy arm in keeping veggies. He literally picked a string of onion, a tomato slice n same with other veggies. They ran out of sauces n above all the paper n wrap smelled terribly bad. I had to trash my food finally.

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S
9:16 pm EDT

Subway the front workers

I have been in the subway on maynardville hwy in maynardville, tn and every time the people are rude nasty and tonight I was told they didn't have any bread what kind of place is that I'm requesting something to be done everyone hates this subway they have horrible workers and manners please contact me at [protected] it's awful that I couldn't eat because they didn't do there job it's not a great place and it use to be they have lost business over there rude and non caring employees

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L
12:45 pm EDT
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Subway coupons

After entering subway. Told employees about email coupons. Was informed coupons can't be used. None of the coupons are registered at the stores. All email coupons I can't use in any of the local restaurants. My question is Why coupons thru emails are not available for use? Is there an area near me where I can use the email coupons? I eat subway everyday and would appreciate any discount available.

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M
6:12 pm EDT
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Subway subway

I went into subway last night around 7pm there was no variety everything was out ! If you're promoting you're items make sure you have enough to serve till you close ! I was very disappointed plus the guys there was rude ! I asked for a manager he said she wasn't there . I asked if he could do half of an item and half of another since there wasn't enough of what I wanted he said no that it wasn't allowed ! Worst ever !

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B
3:30 pm EDT

Subway chicken teriyaki salad

My son Went to the restaurant for a chicken teriyaki salad. This was a take out salad. When he came home and took out his salad he showed me that they gave him such a small amount. He's gotten this salad before and it was never this small. I took a picture which I would be happy to send. He is only 16 and saw at the restaurant that the person was giving him very little salad but was too embarrassed to say something. He spent his own money on this salad. It is very upsetting that this store is taking his money and hardly giving him any food. You need to teach your employees about the proper amount to serve their customers.

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2:50 am EDT
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Subway washroom facility for customer and visitor

I visited your outlet situated at Amboli Naka, Andheri-West, Mumbai, around 12:30 PM on 29.07.2017, The Cafe Manager arrogantly debarred me to use the washroom and told it is only for Staff and not for Customers which I complained to Area Manager Mr. Ajay Maurya ( Phone: [protected] ), He also replied me the same,
Need to know your mangement policy on this, Can washroom if available in premises cannot be used by Customers/Visitor's?

We assume Subway a good brand, with so much cheapness in staff behaviour and your Cafe Utility services.

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D
1:15 am EDT
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Subway no bread ever

Tonight makes the 2nd time in 2 weeks that ive been to this same subway and theres a sign on the door sorry we are out of bread but there still open and just standing around in there why dont they make more bread? It was a busy night because the fair is in town so they lost alot of money with people coming home from the fair that were hungry thats where we were coming from our selves im fed up with it

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12:18 pm EDT

Subway my food

This morning I ordered a chicken bacon and cheese melt and was very disappointed with my order. As I was eating my sub I bit into the sandwich and there was a staple in my food. This really upsets me that some way some how a staple was in my sandwich and this really concerns me because my children eat at this place and other families eat here as well I just really want something to be done bout this issue and hope this never happens to anyone esle.

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9:46 am EDT

Subway mold on tomatoes and rude employees

I wanted a salad so I stopped at the local subway on the corner 3002McGhee road. I noticed there was mold on the tomatoes. I mentioned it to the server. the young lady raised her voice and asked what kind of salad do I want. I said I'm debating but here is mold on the tomatoes she said ummmhum and walked off mumbling . When she returned she asked the next person for there order . Who serves some one molded food intentional. She never removed the tomatoes. I called corporate but with all the extentionand recordings I never spoke with a live person.

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9:57 pm EDT
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Subway tomatoes with mold

I purchased a Subway club ate half of it it tasted funny and then I discovered that the tomatoes were molded after taking it to management she said I'll make you another one and and I told her leave the tomatoes off and she never took the tomatoes out of the tray and kept serving them to people she said they were fresh I said there a good 30 minutes finishing my lunch and they kept continue using the same tomatoes that evening I got sick what I believe to be food poisoning I am asking for a return the lawyer or somebody to contact me and speak to me about this event

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7:08 pm EDT
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Subway service

Very rude girls working today one was tall wearing glasses and the other one was slightly dark and Had a lot of tattoos in her hands I went around 4:30pm and the ladies were in the lobby doing each others hair and with their BF it seemed. They were very rude when it came to ordering and Kept talking to her Friends from across the room toally ignoring me. I had never seen so much disrespect in a resturant employee.

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12:33 pm EDT
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Subway employee

The employee at the subway in the menomonie WI walmart has continually been extremely rude to any customer that comes in. Did not see a name tag but she is a brunette and wears glasses. Even if she is not enjoying her job she should not take it out on the customers. I have been here often and each time she is incredibly disrespectful. I ask of further training for the employee in order to provide better customer service.

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2:03 pm EDT
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Subway double chicken chopped salad

I ordered a double chicken chopped salad: spinach, cheese, banana peppers, red onions, and tomatoes. The ingredients were on my salad as requested although, the veggies were chopped before the meat was added. The chicken is cut large originally, once I specified I wanted the chicken chopped as well, my salad was chopped again. Resulting in my salad looking as if it were already chewed.
The dressing I asked for was vinaigrette and Italian, I received 7 packets of Red Wine Vinegar and two packets of Thousand Island. In addition, no crackers.
It was a tad disappointing.

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11:11 pm EDT
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Subway owner behavior

The subway in Cuba, Illinois, store number 61984, the owner Ms Deakin needs a course in how to treat employees. Yelling at your teenage help and saying the F word, is totally uncalled for!

Maybe the rose colored glasses should be taken off, and you would see why you have such a high turnover. I refuse to spend my 💰, where employees are treated so bad...

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4:31 pm EDT
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Subway food and customer service

Today July 24 2014 around 5pm, I came to the subway sandwich store located at Fulton street near Layfayette St. In downtown Brooklyn NY. The cashier was preparing a teriyaki sandwich. She took up a container of tomato and was refilling the bin when I noticed that the tomato looked rotten. I told her the tomato looks bad she ignored me and continued to put it in my sandwich. I told her I don't want that tomato she picked up another of the same and told me it didn't matter. I became annoyed and spoke loudly and said she needs to give me a fresher looking piece. Which she did. She never removed the rotted looking tomato. The customer behind me said she tried to give him as well and had to tell her off.attitude was very unpleasant. The chicken was also not tasting very fresh. It was a bit soggy. Good poisoning is real and kill people. Please train you staffs to avoid lawsuits

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11:59 am EDT
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Subway employee

Hello! I would like to inform that the Subway on 650 Main Ave Norwalk 06851, CT, that there is a lady employee who is always rude to customers and she doesn't even wear a nameplate. Whenever I ask her to give me one thing, she put another thing on my sandwich. If i ask to give more mayo, she put less. If I ask to put less onion, she put more on purpose. She doesn't even greet customers nicely. I don't know her name bcuz she got no nameplate on her. I have talked to the owner several times about the employee, but he didn't take any action and he just said let it go. I've been visiting Subways for years at many places but never happened like this one before. Whenever I visit this one, this lady act like I beg from her. I hope you will take an action as soon as possible

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W
3:34 pm EDT

Subway manager

Every time I go to this Subway the manager I believe is always With a bad attitude. when she's making my sandwich she just throws the food on the bread and she is not friendly. I don't feel welcomed and whenever I say something she always talks in her native language to her coworkers and they start laughing which made me very uncomfortable. I also had a coworker of mine call about the same situation. She also doesn't hand me my purchase. I pay and she just leave the food on the counter and walks away. That is very poor customer service. This needs to be fixed on her getting a training or replacing her. I wouldn't want anyone else expierence I what I did and do.

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B
9:45 pm EDT

Subway very poor customer relations, curt and unpleasant sandwich maker

Between 6:30 PM & 7 I stopped at Subway near my home. It was finally my turn and as soon as I asked my 1st question I felt as if I were a burden. I asked if foot long deal was still active on Chicken sweet onion teriyaki and she didn't have a clue. She sighed deeply and checked. Told me it was still on sale. With a frumpy face asked, "what bread". I chose. About then I chuckled and said I'd love to send an old friend a picture of other gal working stating that she would get a kick out of it because she was a ringer for my friend when she was a teenager. She quickly and angrily said, "I'm sure she doesn't want her picture taken and it's against the rules." I said no worries, I wouldn't without permission, that's how I was raised. Still cold & stone-faced we got through condiments. Over all she was mean, I couldn't wait to get out. I never complain but I felt a lack of respect and a poor attitude.Did not get name, white, brunette on the heavy side. I don't expect red carpet but felt I got the OPPOSITE of that. She should be put on notice for her abrasiveness, possibly probation. I believe everyone expects a server to be somewhat pleasant & welcoming to clients patronizing there eatery, without us she does not have a job after all. I will NOT be at that branch again, if you say you need a name, I would go JUST for that purpose. I don't want a "free" anything, after 57 years I just want respect and, heaven forbid, a SMILE. Looking forward to your response.

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R
11:33 pm EDT

Subway disrespectful employees, always closing early, & not sanitary!

Every time you go in your not ever greeted kindly but get an eye roll instead. Like we the customers are trouble to them. They always have an attitude making your sandwich as well. They talk very disrespectful to you and throw your sandwich around ( One employee in particular ). Our Subway closes at 10:00 and they have everything put away an hour earlier. Then, act like it's trouble when you ask for something that's not out. (Or they just say they have that put away already) Went in at 9:20, along with other people coming in behind me and we all got treated very disrespectful and talked down to! Actually, as I was walking in, the "woman in particular" was being very rude to a lady paying out. (It was something about the drink size) Also, their very unsanitary! I'm always having to ask the employees to wash their hands and change gloves after touching the register. You definitely get MAJOR attitude after that! It's ridiculous! This has gone on way too long! This is a small town and everybody see's the chaos there. Their are so many locals that don't even go to our subway anymore because of how we're treated. There's not a lot to choose from here so it's sucks when you have employees that are like this. Hope my complaint is heard and we can fix these problem!

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Subway Customer Reviews Overview

Subway is a popular fast-food chain that offers a wide range of sandwiches, salads, and sides. The restaurant has received numerous positive reviews from customers who appreciate the fresh ingredients, customizable options, and affordable prices.

One of the most significant advantages of Subway is the ability to customize your meal. Customers can choose from a variety of bread, meat, cheese, and vegetable options to create a sandwich that suits their taste preferences. Additionally, the restaurant offers a range of healthy options, including salads and low-calorie sandwiches.

Another positive aspect of Subway is the freshness of their ingredients. The restaurant prides itself on using fresh vegetables and high-quality meats, which customers appreciate. Many reviewers have noted that the food tastes fresh and delicious, making it a great option for a quick and satisfying meal.

Subway is also known for its affordability. The restaurant offers a range of meal deals and promotions, making it an excellent option for those on a budget. Additionally, the restaurant has a rewards program that allows customers to earn points and redeem them for free food.

Overall, Subway has received positive reviews for its customizable options, fresh ingredients, and affordable prices. Whether you're looking for a quick lunch or a healthy meal option, Subway is a great choice.

Subway In-depth Review

Menu Variety and Quality:

The menu at Subway offers a wide range of sandwiches and salads, providing plenty of options for every taste. Whether you prefer classic favorites or more unique combinations, Subway has something for everyone. The bread and ingredient options are also diverse, allowing customers to customize their meals to their liking. The freshness and taste of the food at Subway are consistently excellent, ensuring a satisfying dining experience.

Customer Service:

Subway prides itself on its speedy and efficient service. The staff is known for their friendliness and professionalism, always greeting customers with a smile. They are also attentive to order accuracy and willing to accommodate any customization requests. The customer service at Subway is top-notch, making each visit a pleasant one.

Cleanliness and Ambiance:

The dining area and restrooms at Subway are always kept clean, creating a pleasant and hygienic environment for customers. The restaurant's atmosphere is inviting and comfortable, making it a great place to enjoy a meal. The seating and decor are well-maintained, adding to the overall ambiance of the restaurant.

Pricing and Value for Money:

Subway offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing customers with good value for their money. Additionally, Subway frequently offers promotions and discounts, allowing customers to save even more. The pricing and value for money at Subway are hard to beat.

Health and Nutrition:

Subway is committed to providing nutritional information to its customers, allowing them to make informed choices. The menu includes options for dietary restrictions, such as vegetarian and gluten-free choices. Subway also makes efforts towards healthy eating by offering low-fat options and using fresh ingredients. Health-conscious individuals will find plenty of options at Subway.

Online Ordering and Delivery:

The Subway website and app are user-friendly, making online ordering a breeze. The accuracy and timeliness of delivery are consistently reliable, ensuring that customers receive their orders on time and as expected. Subway also offers a variety of delivery options and serves a wide range of areas, making it convenient for customers to enjoy their favorite meals.

Franchise Support and Expansion:

Subway provides excellent support to its franchisees, offering guidance and resources for business growth and development. The franchise opportunities with Subway are highly regarded in the industry, with many successful franchisees. The overall reputation and success of the Subway franchise speak to the support and opportunities it provides.

Community Involvement and Sustainability:

Subway is actively involved in local charities and events, demonstrating its commitment to the community. The company also makes efforts towards environmental sustainability, implementing practices to reduce its carbon footprint. Subway's corporate social responsibility initiatives further contribute to its positive impact on society.

Overall Customer Satisfaction:

Customers consistently rate Subway highly and provide positive reviews. The overall experience at Subway is often praised, with customers enjoying the menu variety, quality of food, and excellent customer service. When compared to competitors in the industry, Subway stands out as a top choice for many.

How to file a complaint about Subway?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Subway. Make it specific and clear, such as "Incorrect Subway Order" or "Poor Customer Service at Subway."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as the quality of food, cleanliness of the establishment, customer service, accuracy of your order, and any health or safety concerns. Mention the specific Subway location and date of your visit. If you had a transaction, describe it in detail, including what you purchased, any offers or promotions involved, and the payment method used. Clearly state the nature of the issue, such as receiving the wrong sandwich or experiencing rude service. If you attempted to resolve the issue with Subway, describe the steps you took and the response from the company. Explain how this issue has personally affected you, whether it was a waste of time, money, or an unpleasant dining experience.

5. Attaching supporting documents: Attach any relevant supporting documents, such as receipts, photos, or email correspondence. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Subway. In the 'Desired Outcome' field, specify what you would like to happen as a resolution, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to regularly check your account on ComplaintsBoard.com for any responses or updates regarding your submission. Engage with any follow-up queries or comments to facilitate the resolution of your complaint.

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Subway contacts

Phone numbers

+31 205 317 300 +61 732 530 201 More phone numbers

Website

www.subway.com

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