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1.6 1131 Reviews

Subway Complaints Summary

151 Resolved
948 Unresolved
Our verdict: With Subway's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Subway reviews & complaints 1131

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7:32 am EDT
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Subway refuse to give an add-on chicken in sub of the day and rude behaviour when asked why?

I love subway food i always prefer to go to subway as i had visited almost every branch of subway in punjab but the patiala subway located on urban estate phase2 147002 .their behaviour was so rude arguing with us and refusing to add on more chicken on sub of the day as every branch of punjab is giving add on . Why not these people. Moreover they also said that bathinda branch is also not giving add on chicken on sub of the day. But i replied that i am an regular customer i always eat sub of tge day with add on chicken on moga branch and all branches in ludhiana and chandigarh. I told them i heard this from u people only.

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4:51 am EDT

Subway subway sandwiches manager theft and racial issues

This is about the Subway Sandwiches next to the Dollar Store on Deer Valley Road in Antioch, CA.

The address is believed to be 3303 Deer Valley Road, Antioch, CA. The store phone number is [protected]. They'll be able to confirm that they are, or are not, the correct store. I believe that they are and I don't wish to speak with these people again myself.

My experience with Subway is positive in general, but this review is about a surprisingly negative situation.

I'd like to be clear that I've talked with the store owner and he's expressed no interest or concern regarding the behavior of his employees.

So, I'm not blind-siding the owner. I'd have preferred to work this out. Instead, I'll need to post this story on multiple websites. I've got better uses for my time, but people need to know about that store.

Issues involved in the story include race hatred at Subway, sanitation issues, theft by store employees, and broken machines.

If I go to a Subway store, I don't expect a restaurant-quality experience. I do expect polite service, a clean and well-maintained store, and to be able to make a purchase without an angry person of color taking out the sins of the white people that she dislikes on me.

Many Subway stores are nice places. The employees are eager to please and not self-righteous. This Subway, not so much.

If you're white, and you go to this Subway store, be prepared for self-righteous diatribes about your cultural insensitivity even if you've done nothing wrong and have gone out of your way to be polite.

That was the part that led me to lose my own temper when dealing with this person.

The last time that I was at this store, I paused on my way out and took the time to thank a sandwich worker for her efforts.

But the manager this time -- who I believe had been present on the previous occasion and knew that I'd tried to be supportive of the sandwich worker -- lectured me about her perceptions of my perceptions of people of color.

She was remarkably pompous for the junior manager --- one who appears to be all of 19 years old -- of a run-down sandwich store with broken equipment and sanitation issues.

I'm familiar with civil rights. My experience goes back nearly to the Civil Rights era. Civil Rights doesn't mean "mea culpa" to a rude and self-righteous child for being white.

This was about a broken machine at the Subway store.

The equipment at the store in question is poorly maintained. The Health Department needs to look at this; more than one thing may be broken. I plan to file a report with them next week.

The manager wasn't able to provide the meal that I'd paid for. When I asked for a refund, she was sanctimonious, offered me water as a replacement, and lectured me about ethnic issues.

She declined to return my money and threatened to call the police if I didn't let her keep it. In short, she committed theft.

I said, "I'll be happy to wait for the police and to charge you with theft". She then returned my money, grudgingly, but added hostile remarks as she did so.

I don't think that this is quite the atmosphere that the corporate level of Subway is hoping to see in its franchise stores.

The owner is Indian. He doesn't care about these issues. He prefers Social Justice for Minorities over the business of selling meals in a positive environment.

But Social Justice might start with addressing the self-righteous behavior of employees of color who are seeking to get back at white people.

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1:55 am EDT

Subway hours posted not open

Ok-So this is annoying in the sense the subway hours posted state open until 12. Two consecutive days the establishment closed early. This Tuesday it closed approximately 10 minutes early, and Wednesday it closed 45 minutes early. It is a waste of gas and time to travel to a place with posted hours and they don't honor them.

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6:27 pm EDT

Subway salad

I ordered a Chicken Bacon Ranch Salad with NO cheese ( as I am Lactose intolerant), every veggie except Jalapenos, Lettuce and no ranch. What I got was a chicken salad with NO bacon, cheese and it all melted in the corner of the container so that I could not even remove the cheese! The sorry excuse I got was it was made by an upset employee because he has to stay at work because the next person did not come in. How is this my problem when I am already paying a ridiculously high price for a salad? Now I see why people are saying Subway is going to [censored]!

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6:52 am EDT
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Subway steak wrap

My partner and I live on the Rock in Bury Lancashire England and he went in this morning at 11.30 to find the employee behind the counter constantly on her phone whilst trying to serve him. He asked for the Wrap of the day and when asked for what he wanted (she was still on the phone throughout the visit) he was told that he could only have such and such but continued to talk on the phone.

My partner was then asked to pay £5 plus for this and at this point and rudeness of your employee decided to spend his money elsewhere.

He attends subway every day as its a healthier option but we will not be buying anymore food from you.

You need to teach your employees about customer service and how to show each customer the respect they would expect if they went into purchase something.

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Update by Waddy98
Aug 03, 2018 6:52 am EDT

Please see main content

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9:13 am EDT

Subway service

July 31st I went to Subway 79th and Portland in Bloomington, MN. I say im not going there anymore and it is right across the street from my house. Once I was there and needed help with my subway rewards the cashier didn't know how to do it and the manager wouldn't even help. Acted like he was to busy and walked in the back. Yesterday I went in there I could see the manager and another employee in the back. Neither one said anything to me. I stood there for 4 minutes then just put my chips back and left. I see them being rude to customers all the time. I for one will not go back to that one and pray that it get's shut down.

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sel colby
, US
Aug 09, 2018 2:09 pm EDT
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Went to SUBWAY LOCATED IN WHEATON, ILLINOIS STORE # 41963-0. Foreign owners who spoke very difficult to understand "ENGLISH", if you want to call it that?

The rudeness of the Clerk was shocking, apparently the culture is drastically different regarding customer relations.
The clerks voice could be heard several blocks away, and why I endured that obnoxious behavior I still have to figure out. But will never again visit the WHEATON, ILLINOIS STORE #41963 FOR SURE!

Ordered two FLATBREAD VEGGIE SANDWICHES, and got WHITE BREAD? How's that for great communication? Threw the WHITE BREAD BUN SANDWICHES IN THE GARBAGE, and went elsewhere to eat.

DOES SUBWAY DO A THROUGH VETTING OF PROSPECTIVE OWNERS?

SC4671@GMAIL.COM

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9:52 am EDT
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Subway embarrassing experience

I was sitting in Subway with a coworker eating and 2 cops come in and went to the back then they came to my table and asked for my I. D. And said we were being barred that one of us had touched someone on the hand and made a rude comment. That is so not true! Everything seemed normal to that point, So that was a very embarrassing situation while the cops were questioning me there in front of the costumers in Subway &Walmart that are in the same building, I would like to solve this matter quick! Doug whited [protected], [protected]@gmail.com

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Update by doug whited
Aug 01, 2018 2:01 pm EDT

To call the cops & concerned dad Talk is cheap and you’re to chicken [censored] to use your name, if there’s such video let’s see it But there’s not! And cheap talk concerned dad about that knuckle sandwich bring it and I’ll see that you eat it!

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bamastrong
, US
Aug 04, 2018 2:07 pm EDT
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I have a comment. All innocence is considered as such until guilt is proven. Guilt is proven through irrefutable evidence such as a video tape. Hearsay and ones opinions and perceptions does not constitute enough evidence to bar a person or persons from an establishment. Sounds like some discriminatory and preconceived notions spawned poorly thought out actions on the part of law enforcement . That should be addressed with the authorities over these gentlemen. there are too many of these goons in uniform abusing the powers given whether through ignorance or egotism, giving the majority of good officers who are trying to do the job right a bad rep and making it harder. There should have been an investigation of allegations, questioning. However, remember that these are allegations made by an individual, with no hard evidence backing it up being presented before you start burning the stakes on a witch hunt. I personally know one of the i individuals here, and know that he is one of the most upright, decent, moral folks i know. Who would kindly give his shirt off his back to a stranger in need. So look at the entire situation folks. perhaps not handled very well ? Feel free to fling all the comments my way, i love battling ignorance and attitudes with logic and reasonable thinking.

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bamastrong
, US
Aug 04, 2018 11:09 pm EDT
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Replying to comment of

there is good points in what you are saying. The reason this story gained my interest was the person(s) involved and the media in which i was introduced to the story was through personal acquaintance, giving it more validity. I find it ludicrous that two sworn lawmen would do such a thing without solid premise . That said, we all are reminded every day of instances where our officers are not always doing what they should . The Kelly Thomas beating in Fullerton, California from 2011 is a grim reminder of how often innocent people are victimized by those who have sworn to uphold the law. I wonder, knowing of one of the gentlemen involved, and given your very valid points made, why the officers made the choices they did. What was their personal involvement? In my opinion, the actions which read more to be emotionally driven reactions taken by the officers suggest in my mind a personal involvement with either the accuser or an issue unrelated with the gentlemen in question. i.e. a pissing contest...

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Meatwads
, US
Aug 04, 2018 1:48 am EDT

I am just in to be a part of the crowd. "rabble rabble!"

If there is a video-let us watch, post please.

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Kevin Holian
, US
Aug 02, 2018 12:39 pm EDT
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Training in Awareness, Diversity and interaction with public is lacking or dismal in many areas.

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CallTheCops
, US
Aug 01, 2018 12:04 am EDT

Actually, the incident occurred on a previous day during the week, Monday July 23. There is video & witnesses of what took place. And the employee made a complaint of the person who violated her personal space by coming behind the counter to grab their hand & made offensive remarks. The employee also explained that the man was accompanied by someone else. The man who violated the associate should not have continued to say he wanted a “side” of the associate or that she was “the perfect age” or that he would never forget her & he would be back for sure. That man shouldn’t have returned more than once during the week and asked where the employee was by name either. Old men need to find older women to harass, flirt, &/or fondle, because young ladies should never feel threatened, violated, uncomfortable or scared when their jobs are to make sandwiches. So the quickest way to solve the matter is to beware of the company you keep & stay away from the place you were served a no trespass. The young lady’s safety & well-being is the upmost concern over someone’s embarrassment for the company they keep. So, do whatever is legally necessary, because the associate will be doing so as well.

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ConcernedDad26
Lebanon, US
Aug 01, 2018 10:04 am EDT
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Thanks Call the Cops; for the “rest of the story”. If some Dirty Ole Pervert would have touched one of my Daughters and “asked for a side of them” while they were at work. The Very Last thing Doug would be worried about would be being embarrassed at Walmart! I would have hit that Pervert right in the effing mouth and if Doug had a problem with it and wanted some he could have had a knuckle sandwich too instead of a Footlong sub...

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CallTheCops
, US
Aug 01, 2018 12:11 pm EDT
Replying to comment of

Exactly...No one should ever be harassed & since people want to bring Jesus into this, how about they live by His examples & leave judgement to Him!

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Shook Sandwhich
, US
Aug 03, 2018 12:43 pm EDT
Replying to comment of

So obviously, you understand now that the employees did not call the police for no reason but rather had a very good reason to call, due to harrasment. I agree completely no one should be harassed no matter what age. The actions that were taken are completely justified.

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Keepourkidssafe
, US
Jul 31, 2018 7:22 pm EDT

Maybe you should be more selective with the company you keep if you don't want to be labled a dirty old man. Just a thought...

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Beautiful Loser
, US
Jul 31, 2018 8:57 pm EDT

So you are saying that because of the company someone keeps that a person that was innocent should be condemned for the other persons actions? I guess Jesus would be banned from there, too.

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10:25 pm EDT

Subway subway ivanhoe

Hi there

My name is Di, I just bought a footlong chicken fillet from Subway Ivanhoe in Melbourne and the girl who made my sub toasted it with another customer's footlong steak sub, I believe the time for toasting the chicken fillet should be longer than the steak, but she took out the two subs at the same time, so that when I had my sub, the fillet was not warm enough. It was definitely not toasted thoroughly. Anyway, I didn't have a great shopping experience and I feel like I should report it to the Management Team of Subway so that you are aware that one of your franchisee doesn't perform well who may need more training from the head office.

I am contactable via my email if you want to know more details: [protected]@gmail.com

Kind Regards

Di

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9:02 pm EDT

Subway new manager

The Subway in Rensselaer used to be a pleasant place to sit down and eat. When the new manager, Amy, was hired, the subway went downhill fast. The underage employees are not allowed breaks, the place is extremely dirty, and the manager is rude to the customers and the employees. On multiple occasions I have witnessed the manager cursing at the employees, refusing to serve customers certain items they want, and complaining about the uncleanliness of the establishment. Amy, the manager, is a rude woman and should not be allowed to work in the food industry. Several employees have quit because of her tyrannical dictatorship she has implemented in the restaurant. Please take into consideration the well being of the minors that work there, the happiness and satisfaction of the customers, the cleanliness of the place, and fire the new manager. Thank you.

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1:55 pm EDT

Subway customer service

Myself and my children went in to a Subway in Oklahoma City ok and were treated very rudely, the host greeted us with ( what do y'all want) and we informed her that we wanted 4 sandwiches and wr proceed to tell her what we would like on them an she started grabbing the items and angrily throwing them down. The receipt host I'd is spm20180727120447 transaction number is 1/a82643 served by Amber 7/27/18 12:07:47

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3:06 am EDT
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Subway customer service /unethical behavior

Subway Location: 1677 W Katella Ave. Anaheim, CA, 92802 (Subway# 46313-0)
Served by: JACKIE
Date 7/26/2018
Time 10:54:25 pm
The subway employee JACKIE was awfully rude to me. She left me in tears in front of customers she was refusing to take my order. since a previous employee had compromised my order which she didn't want to do. I explained another way she can still satisfy my order without compromising my order and i would just pay extra. The containers they use for soups are basically paper. Each time I would get my kids soup in those containers it would spill inside the bag. I asked for two bowls of soup and a large drinking cup and to transfer the soups into the large drinking cup. The employee JACKIE response was that they couldn't do that. I was paying extra for the large hard plastic cup just so I can put the soups inside so it wouldn't spill. She then told me she didn't have to take my order. I told her I am a paying customer this situation was very frustrating she even told me she wanted me to leave the store. I didn't leave the store until i got my order. Although I was humiliated through this and very upset this is the worst experience of customer service of any franchise ever compared.

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10:58 pm EDT
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Subway the owner /manager

I called. 12129 e carson Hawaiian Gardens ca, and reported that the cookies they are serving are very very hard. And also i seen a couple of bugs crawling by the table was disguisting the owner begins to argue with me and would not let me talk at all and hung up in my face. I called back and it said the voicemail was full i have never been so mistreated

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12:42 pm EDT

Subway unemployed person behind counter

I am a customer of subway, and I wanted to make you aware that I have a Person behind the counter and in the back several times. It seems to be when a Katie Pabis is working. The Girl that I have seen has red curly hair. It seems to me that this would be a huge Liability for your company if this girl were to get hurt.Customer service at this location is ok, but it seems that this Katie is in the back quite a bit talking with this Girl.

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Update by Tanya 123
Jul 26, 2018 12:45 pm EDT

Meant to say that I have seen a person behind the counter

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11:59 am EDT

Subway product. worst in quality and portion quantity.

Worst portion received from Subway. And over that charging 50/- for packaging when you are only going to give it in wrapped paper and no containers, is just not fair.
Pune PCMC subway : infront of ranka jewellers.

Order number : [protected] ( facilitator : swiggy)
Pics to compare :
https://ibb.co/d6dp4T
https://ibb.co/jeyp4T
https://ibb.co/gBtYW8
https://ibb.co/j2BLB8

This is an unacceptable experience.

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12:17 am EDT

Subway money being stolen off every product sold

Short term stay in Hong Kong wan chai, two times i have visited the wan chai subway i have been overcharged on my octopus card compared to the subway receipt i get handed - called them out on it the second time and they quickly hushed me up and sent me along with the change in price after showing them the octopus receipt and the subway. Spoke to a more local friend and he said it's known this branch do this, not expecting any sort of compensation for what was only a 6 dollar overcharge each time. However do think an investigation into what could be a long term scam should take place into this branch. I do love subway and want to keep it pure and without these nasty experiences!

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2:06 pm EDT

Subway poor customer service

I just had a bad experience at the Subway store in Kensington on 1224 Farmington Ave. I went in to make a purchase and was completely ignored. There were 4 employees in the store, one was cleaning tables, one was making bread (right in front of me) and there was a lady and a man walking around behind the contour. I stood there for a while hoping someone would have the decency to acknowledge my presence, but I was not even told "we'll be right with you". I got pretty angry and said out loud "I guess nobody wants to wait on me". Still no response, so I just walked out and went to another Subway. This is unacceptable behavior. I manage a medical equipment store and if I had employees like that I'd write them up or fire them. I'll be sure to tell all my friends what an unprofessional attitude I dealt with at that store. I'm a big Subway fan and I go to the one in West Hartford (on Albany Ave) every day for lunch and everyone there is totally professional. Thank you for letting me vent my frustration.

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12:10 pm EDT
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Subway soggy subway & rude manager meena

The subway I ordered today on 7/23/2018 at 10:57:06 was a 12"spicy italian, ref no. [protected] paid by my discover card was"extremely soggy and there was a dead fly "

The manager meena is a bad tempered lady, who told me to leave immediately, after I was given the subway.

I have now thrown away the subway as it was dripping & whole bread was soggy

Kindly send me a refund

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12:42 am EDT

Subway coffee and service

The product I'm complaining about is the coffee. I ordered it this morning July 19, 2018 at 9:45AM. It supposedly a brewed coffee but it tasted like water. It's a waste of money. Seems it's not being changed because the service crew was busy taking care of her personal business.

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1:46 pm EDT
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Subway for years this subway never has menu items, always out of breads, meats, etc...

Every single time i come to this location(Subway, on Shipyard Blvd, Wilmington, NC. 28401) they NEVER have what they need 2 make food properly, , they are ALWAYS out of meats, breads, etc. there was at least a 1month time period where they didnt even have A/C in the store..., im so sick of waisting my time going there and not being served properly, , always same management & always same pathetic service & issues..., i used to own franchises & if this franchise doesnt want to do thier job correctly like all franchises are required to..., then Corporate Subway NEEDS 2 step in and get the franchise 2 sumone who wants 2 follow the rules, have proper menu items & stop them from making the Subway franchise as a whole look HORRIBLE..., cuz thats all these guys are doing= loosing subways business and making Subway look bad..., Corporate should step in, , hold them accountable and fix this locations horrible service record...,

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Update by Ollae
Jul 18, 2018 1:50 pm EDT

Wilmington, NC. 28401 on Shipyard Blvd..., NOT CA.

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8:28 pm EDT
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Subway poor management

Manager isn't doing her job I'm asst. An I'm the one doing the work of 5 ppl when I'm there employees she hires can't count back change other a do whatever they want when they want dates aren't dine right I've tried to get her to address issuses an have tried speaking with owner in a private meeting with no luck . I have pictures an 8 pages of problems plus txt messages where she has gotten on to me for stuff everyone can do. I don't know where does to go to resolve the issues. Please help

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Subway Customer Reviews Overview

Subway is a popular fast-food chain that offers a wide range of sandwiches, salads, and sides. The restaurant has received numerous positive reviews from customers who appreciate the fresh ingredients, customizable options, and affordable prices.

One of the most significant advantages of Subway is the ability to customize your meal. Customers can choose from a variety of bread, meat, cheese, and vegetable options to create a sandwich that suits their taste preferences. Additionally, the restaurant offers a range of healthy options, including salads and low-calorie sandwiches.

Another positive aspect of Subway is the freshness of their ingredients. The restaurant prides itself on using fresh vegetables and high-quality meats, which customers appreciate. Many reviewers have noted that the food tastes fresh and delicious, making it a great option for a quick and satisfying meal.

Subway is also known for its affordability. The restaurant offers a range of meal deals and promotions, making it an excellent option for those on a budget. Additionally, the restaurant has a rewards program that allows customers to earn points and redeem them for free food.

Overall, Subway has received positive reviews for its customizable options, fresh ingredients, and affordable prices. Whether you're looking for a quick lunch or a healthy meal option, Subway is a great choice.

Subway In-depth Review

Menu Variety and Quality:

The menu at Subway offers a wide range of sandwiches and salads, providing plenty of options for every taste. Whether you prefer classic favorites or more unique combinations, Subway has something for everyone. The bread and ingredient options are also diverse, allowing customers to customize their meals to their liking. The freshness and taste of the food at Subway are consistently excellent, ensuring a satisfying dining experience.

Customer Service:

Subway prides itself on its speedy and efficient service. The staff is known for their friendliness and professionalism, always greeting customers with a smile. They are also attentive to order accuracy and willing to accommodate any customization requests. The customer service at Subway is top-notch, making each visit a pleasant one.

Cleanliness and Ambiance:

The dining area and restrooms at Subway are always kept clean, creating a pleasant and hygienic environment for customers. The restaurant's atmosphere is inviting and comfortable, making it a great place to enjoy a meal. The seating and decor are well-maintained, adding to the overall ambiance of the restaurant.

Pricing and Value for Money:

Subway offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing customers with good value for their money. Additionally, Subway frequently offers promotions and discounts, allowing customers to save even more. The pricing and value for money at Subway are hard to beat.

Health and Nutrition:

Subway is committed to providing nutritional information to its customers, allowing them to make informed choices. The menu includes options for dietary restrictions, such as vegetarian and gluten-free choices. Subway also makes efforts towards healthy eating by offering low-fat options and using fresh ingredients. Health-conscious individuals will find plenty of options at Subway.

Online Ordering and Delivery:

The Subway website and app are user-friendly, making online ordering a breeze. The accuracy and timeliness of delivery are consistently reliable, ensuring that customers receive their orders on time and as expected. Subway also offers a variety of delivery options and serves a wide range of areas, making it convenient for customers to enjoy their favorite meals.

Franchise Support and Expansion:

Subway provides excellent support to its franchisees, offering guidance and resources for business growth and development. The franchise opportunities with Subway are highly regarded in the industry, with many successful franchisees. The overall reputation and success of the Subway franchise speak to the support and opportunities it provides.

Community Involvement and Sustainability:

Subway is actively involved in local charities and events, demonstrating its commitment to the community. The company also makes efforts towards environmental sustainability, implementing practices to reduce its carbon footprint. Subway's corporate social responsibility initiatives further contribute to its positive impact on society.

Overall Customer Satisfaction:

Customers consistently rate Subway highly and provide positive reviews. The overall experience at Subway is often praised, with customers enjoying the menu variety, quality of food, and excellent customer service. When compared to competitors in the industry, Subway stands out as a top choice for many.

How to file a complaint about Subway?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Subway. Make it specific and clear, such as "Incorrect Subway Order" or "Poor Customer Service at Subway."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as the quality of food, cleanliness of the establishment, customer service, accuracy of your order, and any health or safety concerns. Mention the specific Subway location and date of your visit. If you had a transaction, describe it in detail, including what you purchased, any offers or promotions involved, and the payment method used. Clearly state the nature of the issue, such as receiving the wrong sandwich or experiencing rude service. If you attempted to resolve the issue with Subway, describe the steps you took and the response from the company. Explain how this issue has personally affected you, whether it was a waste of time, money, or an unpleasant dining experience.

5. Attaching supporting documents: Attach any relevant supporting documents, such as receipts, photos, or email correspondence. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Subway. In the 'Desired Outcome' field, specify what you would like to happen as a resolution, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

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Contact Subway customer service

Phone numbers

+31 205 317 300 +61 732 530 201 More phone numbers

Website

www.subway.com

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