Subway / can they afford to turn away money?
Don't shop at subway...
So.. I am standing in the long line at my local subway... Very busy for lunch.. With probably 20 people in front of me. When I get to the window.. I order.. And then when I go to pay... I am told that they do not take $100 bills. Now.. My food was over $15.. And I know that they have the change in the register because I have seen them putting cash in the drawer for the 20 people in line in front of me.
I am a little pissed... So I complain to the head office via email.. And this is the response I get... Confrontational and condescending:
Thank you for giving me some time to respond to you. Upon reading your comments I feel I am compelled to address them one at a time.
1. Not accepting a $100 bill.
In our store it is clearly sign posted that we accept no bill larger than a $20 bill. The sign is posted in clear view at the point of order. The reasons for this are many and in the quick service food industry this is very common. It is not our intent to refuse cash, it is our intent to maintain as little cash as possible in the drawer for the safety of our employees.
2. You know we have change.
You mention that you have seen the clerks take $20 after $20 so you know we have change. Allow me to explain, we are a franchise and one of the many things that we are to follow is cash handling. As per subway, it is recommended that we carry no more than $60 in large bills. What you saw was the sales being rung into the pos system but what you did not see is the cash drops that the pos system forces the clerks to do. Namely cash is removed from the drawer and deposited in the safe. Upon checking my tapes i
See that this was indeed done.
3. Poor management decision.
I would have to say that we are following direction and advice of subway and that our clerk did indeed carry out the instructions that he/she was told.
4. Fight going national.
Do you mean with subway or other businesses?
I am sorry that you feel so inclined and I will be happy to provide any other information that you need.
5. Lazy business owners.
Quite frankly I read this as a personal comment and would be happy to deal with this comment in a meeting with you should you feel that strongly. I don't feel that this belongs in a subway related letter.
6. Company is too cheap and lazy to train.
Did you know that you can now glue and paste two bills together, for example paste a $50 bill over a $5 and that bill will not show as counterfeit? Using pens, lights etc does not work and therefore we post signs such as our and have a policy not to accept large bills.
I hope that I have managed to explain and educate you the reasons of not accepting large bills. Please let me know if you need further clarification and we hope to see you enjoying one of our famous subs soon.
3339 and 14209
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