Subway
reviews and complaints

Hello, I want to logdeg a complaint against your chain which is located in Karachi, sindh, Pakistan. The disco bakery branch.
First of all my order was 2 hours late and when I called up the franchise they didn't addressed the problem correctly and to top that also cancelled my call and refused to pick up again. Then when I talked to the deliver guy he said " we are human we get late". This is not an answer you people should give to your customers. Worst management ever faced in my life won't be having food from subway again.

My Husband and I visited the Subway 5300 duke st Durham NC. There were two young ladies working and it was near closing. The one that served us did not fix our food right and literally put a pinch of everything in the salad we ordered then proceeded to charge us almost seven dollars. I refused to pay that but my husband is diabetic and needed to eat so he got his. I will not be going back there again.

My daughter was an employee at the Subway in Marlin, Tx she asked off to go to her grandfathers funeral which was in Tennessee her supervisor told her that she did not have the coverage and that if she took off when she returned from the funeral to bring her stuff in and that she would have to fire her when I called and asked for HR which is also the supervisor she told me grandparents were not considered immediate family ! She told my daughter that she had already just a few months ago worked it to where she could take off for her other grandfather's funeral which has been Very hard on my daughter because she was very very close to him! The supervisor told me at the end of our conversation that she would not fire her but would write her up I told her that my daughter had already been through enough Just to get off to go to the funeral that she was not returning from the funeral to get a write up! When my daughter went in to turn her things in the supervisor had the nerve to tell her she had to work for her that Sunday! I have been in management before and know that is something you do it's part of being in management you step up when there's no coverage! My daughter has worked there for several months almost a year and never has called in sick, she would always go in when called in! This same supervisor fired my daughter about three or four months ago because she needed off to sing and do the music for a pastor's family prayer night which my daughter found someone to cover for her and the supervisor still wrote her up then fired her! Then about a month ago called her back to come to work there that should say something about my daughter and what kind of a good employee she is! Something needs to be done the turnover for employees has been really high just in the time my daughter has been an employee there, the supervisor writes the employees up for every little thing they do! Also with losing both grandparents in the past few months when my daughter ask off the supervisor never once said I'm sorry to hear about your loss and had no remorse at all was just worried about having coverage and not worried about her employee and her great loss ! Please something needs to be done the employees do not deserve the way they are being treated! A bad supervisor makes a bad employee which makes service bad for subway and gives them a bad name! Please do something to change this! Thank you! My daughter also told me that this same supervisor has the employees change the date on the labels of the food to make them last longer! Please do something!

I brought my son into the subway in Long beach, Ms. The first thing he points out is no one is wearing hair nets. He said, i dont want hair in my food. I told him it'll be alright. Well was i wrong. We got home and started eating are food and i was enjoying it. Until i go to pick up an olive and noticed it wasn't alone. It was hair tagging along. I couldn't help but to lose my appetite. I've changed my mind to hair nets at subway. Cause obviously there needed.

The Gaffney SC at 918 Hyatt St. has the worst Customer Servixe of any Subway I have ever encountered. The Manager 'Dale' was rude from the beginning of the experience and did not even greet, say hello, etc. He just barked - what'd you get, chips, sandwich - when he came to the window to get my money. There is much more of the horrible experience, but the gist is that his rudeness cost Subway the loss of business and money and I'm quite sure it's not the first. You can contact t me for details of all of his actions and I will be happy to inform you. I would hope you would care enough about your company to fix this error and terrible Customer Service Agent that you employ, for your own benefit .

Hi there!
About two weeks ago my husband and I visited Subway 65 Inf.(next to Burlington) at Rio Piedras, P.R. I was directing myself to the bathroom when one of the employees tells my husband that if you are not buying you can"t use the bathroom in front of other customers which were waiting in the line! My husband answered nicely "don"t worry that we are going to buy". For our surprise it was the same employee that prepared our sandwich! I asked myself would this guy treated someone of his family as the way he treated my husband? Also there is no sign in the store indicating the policy that the employee said to my husband! It is sad that some employees treat their customers this way knowing that this is a great possibility of the store losing customers.

Thanks,
Mrs. E. Medina
San Juan, P.R.

Manager is very rude to employees and use harsh language on the job in the front lobby. Ive been there on plenty of occasions when she insisted on arguing wih employees and I confronted her about its not professional in the workplace for customers to hear the carrying on. There is limited options of subs and other items to get for instance sauces (sirarcha) and seafood, buffalo chicken like other subways. When asked if they will be avaliable, her words was i have personal pizza in replace of seafood and its to much for me to count in inventory. I normally take the drive to a different subway location for a more professional setting and better options to choose from.

Around 2am on August 6th I came through subway on my way home from a little get together. I have enjoyed food from this subway over the 11 years it's been there. I also have been employed at this very subway. Unfortunately at 2am i was unable to be served a sandwich. The worker said that it was a full inventory count and takes 15-20mins before she could make me one. Refusing my service I stood there and said again I'd like a sandwich. She laughed and told me it was going to be awhile because of the down. I may be wrong and things may of changed but I know there is an inventory count done right at 2 and the computer needs to start a new day. Aside that I was willing to stand and wait as I knew this and she still refuses my service. I than proceeded to the connecting gas station and bought chips soda and a sandwhich and sat and ate it in my car for the next 20 mins your subway worker continued to stand there and pretend to be going through receipts. I have no issues with this subway. There is no grudge or any of that. Just a very long time customer that will not be going back there.

Have seen roaches crawl out of the bread oven. Most of the employees are not presentable. The manager is very rude to customers that come in and she doesn't like. She only hires the people she knows. The service sucks and the store is nasty. They talk disrespectful to elders. Just not happy with the store or how it's run. The main issue I have is the bugs and outdated food they serve.

We have (3) Subway Resteraunts in Mt Vernon, Illinois & I am currently in a Nursing Home healin a broken Hip!i order 3 foot long Subs & they R My meals every evening, , I have ordered 6 cookies 🍪 with My Subs, 1 of 3 has sent Me 6, the others only 3! I'm Diabetic & Cookies help Me keep My Sugars even!
Wondering why so hard 2 fill My order correctly? Not griping just wondering...

Brad McClintock
[protected]@gmail.com

The sign on the door says open 8:00 AM to 9:00 PM on Sunday. I went at 8:49 PM on Sunday 31 July. The door was locked, the lights were down low and the girl behind the counter would not even look up when I knocked on the door. I have photographs. The service here is sporadic. Some of the employees do a great job, others clearly don't want to be there and should find another job. If this is a management problem then management needs to be changed

We are traveling from Texas and after visiting newyork city we drove to niagara n enroute we picked the subway located in clarks summit pa for breakfast. The experience was terrible
And so far I have never experienced such bad quality subway food anywhere for the past 10 years . There were two people working without a smile and that can be ignored as long as the food is good. The bread smelled stale n old n dry. The veggies weren't fresh n the ma had a stingy arm in keeping veggies. He literally picked a string of onion, a tomato slice n same with other veggies. They ran out of sauces n above all the paper n wrap smelled terribly bad. I had to trash my food finally.

I have been in the subway on maynardville hwy in maynardville, tn and every time the people are rude nasty and tonight I was told they didn't have any bread what kind of place is that I'm requesting something to be done everyone hates this subway they have horrible workers and manners please contact me at [protected] it's awful that I couldn't eat because they didn't do there job it's not a great place and it use to be they have lost business over there rude and non caring employees

After entering subway. Told employees about email coupons. Was informed coupons can't be used. None of the coupons are registered at the stores. All email coupons I can't use in any of the local restaurants. My question is Why coupons thru emails are not available for use? Is there an area near me where I can use the email coupons? I eat subway everyday and would appreciate any discount available.

I went into subway last night around 7pm there was no variety everything was out ! If you're promoting you're items make sure you have enough to serve till you close ! I was very disappointed plus the guys there was rude ! I asked for a manager he said she wasn't there . I asked if he could do half of an item and half of another since there wasn't enough of what I wanted he said no that it wasn't allowed ! Worst ever !

My son Went to the restaurant for a chicken teriyaki salad. This was a take out salad. When he came home and took out his salad he showed me that they gave him such a small amount. He's gotten this salad before and it was never this small. I took a picture which I would be happy to send. He is only 16 and saw at the restaurant that the person was giving him very little salad but was too embarrassed to say something. He spent his own money on this salad. It is very upsetting that this store is taking his money and hardly giving him any food. You need to teach your employees about the proper amount to serve their customers.

I visited your outlet situated at Amboli Naka, Andheri-West, Mumbai, around 12:30 PM on 29.07.2017, The Cafe Manager arrogantly debarred me to use the washroom and told it is only for Staff and not for Customers which I complained to Area Manager Mr. Ajay Maurya ( Phone: [protected] ), He also replied me the same,
Need to know your mangement policy on this, Can washroom if available in premises cannot be used by Customers/Visitor's?

We assume Subway a good brand, with so much cheapness in staff behaviour and your Cafe Utility services.

Tonight makes the 2nd time in 2 weeks that ive been to this same subway and theres a sign on the door sorry we are out of bread but there still open and just standing around in there why dont they make more bread? It was a busy night because the fair is in town so they lost alot of money with people coming home from the fair that were hungry thats where we were coming from our selves im fed up with it

This morning I ordered a chicken bacon and cheese melt and was very disappointed with my order. As I was eating my sub I bit into the sandwich and there was a staple in my food. This really upsets me that some way some how a staple was in my sandwich and this really concerns me because my children eat at this place and other families eat here as well I just really want something to be done bout this issue and hope this never happens to anyone esle.

I wanted a salad so I stopped at the local subway on the corner 3002McGhee road. I noticed there was mold on the tomatoes. I mentioned it to the server. the young lady raised her voice and asked what kind of salad do I want. I said I'm debating but here is mold on the tomatoes she said ummmhum and walked off mumbling . When she returned she asked the next person for there order . Who serves some one molded food intentional. She never removed the tomatoes. I called corporate but with all the extentionand recordings I never spoke with a live person.