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1.6 1131 Reviews

Subway Complaints Summary

151 Resolved
948 Unresolved
Our verdict: With Subway's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Subway reviews & complaints 1131

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S
3:57 pm EDT

Subway chopped salad

Inside of a sub just slapped in a bowl. NOTHING chopped. Whole slices of tomatoes, whole leaves of spinach, etc. I don't have 350 characters to add to this. Isn't enough said? Ok I'll make it longer: I never complain about anything but seriously...you cannot TELL ME the employees there don't know what a chopped salad is. I get these ALL the time in Waller TX with no issues. I don't understand how this passes for a CHOPPED salad.

Mason road, Cypress, TX 77433

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2:26 pm EDT
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Subway coupon not honored; perfectly valid

I had a coupon for "buy one, get one free sub with the purchase of a drink". I ordered two footlong subs, no special toppings or extras added and I ordered a drink as well in order to abide by the coupon. I presented it to the cashier and he said it was for six-inch subs only. I told him to read the coupon and he didn't read it like he knew already what it said and still was stubborn and said that it was for six-inch subs only. He goes, "yeah yeah this is for six inch sub only" There was a line of people so I said "forget it". I was on my work break and didn't have time to explain to this stubborn guy what the coupon entails as I was in a rush to get back to work. I even read the fine print at the bottom and I was annoyed. There was a picture of two six inch subs on the coupon but the wording is the exact same for the other coupons that have images of footlong subs. Was he just going by the picture? I ended up paying almost $20 for two subs. I would have just gone to Jimmy Johns and gotten higher quality, tastier sub sandwiches for a cheaper price. This was the location in Des Plaines, Illinois on Lee St and Oakton st.

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8:53 pm EDT

Subway customer service

Not only was my order wrong, when I called the store to see about going to get what was missing, the girl says, I can't do that because there's no manager here. Call Monday.
So I call corporate, which is closed until tomorrow... fine, I call the store back and ask for corporate's number and she said that They don't have the number for corporate in the store.

so, let me get this straight, not only are the two workers new, but there was no manager there until monday either?!

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K
7:02 pm EDT

Subway hospitality

I ordered a foot long and was charged for a foot long. Alexis (the girl working) rung me up AND cut it then proceeded to throw half my sandwhich in the trash. She acted like she knew nothing about it but one of her coworkers stated that she had found it in the trash. If she dropped it or something why not just make a new one? Instead of charging for a footling and me receiving a 6 inch. Never had service this worse at subway in BG!

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6:29 pm EDT

Subway unsanitary conditions

The Subway restaurant in Union Springs Al was disgusting. I paid for but could not eat my sandwich. The waitress touched the food covering devices with her hands, then put gloves on and touched the part (and my food) she had touched with her hands. She used a knife that obviously wasn't clean to cut my and the next 3 people's sandwiches and stored it in something out of view. There were so many flies which I guess is the reason to cover the food. Finally there were boxes of piled garbage in and outside the restaurant. I won't go back. Health hazard.

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9:24 pm EDT

Subway drive through

I went to the Subway at 3337 Newburg Rd Louisville, KY 40218 on Thursday (7/6) and pulled into the drive through at 9:45pm. There were two cars in front of me so I waited patiently. When I got up close to the ordering area I heard the worker tell the customer in the car in front of me that she would be the last order because they were closed. She informed him that there were three cars behind her that had been waiting for some time and he rudely remarked that "That isn't my problem, we are closed". I pull forward and he says they are closed and I would not be served. I remarked that it was 9:58 and that I had been waiting for sometime but he said that he didn't care that he said it was closed. He turned me and two other paying customers away.

I frequent this restaurant as I live just down the street. If he would have asked, all I wanted to get was a large drink and cookies, which would have taken no time to get together. Instead I went to another restaurant and they gladly served me. The man working should have continued to take the orders of the couple people in line and then closed. It would not have taken much time at all and its customer service, especially since we had been waiting in line for several minutes. My hope is that by sending this information to the company that they will train their employs to have better customer service and that they should finish the people in line before rudely closing.

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8:28 pm EDT

Subway disgusting tuna sub

I went to our local Subway around 1 pm today & ordered a 12' Tuna sub, brought it home & put it in the microwave for my husband to eat when he got off work. When he got home around 3 pm & opened his sub, this is what he saw (pictures provided). We eat at this store (#[protected] times a week & it's usually awesome! But for the last few weeks every time this one female employee (I don't know her name) makes our food, it's terrible! Examples are: Last week my husbands salad was less than half of the amount it usually is, my husband, my daughter & myself have found hair in our food 3 times (because she never has her hair secured), she always has an unpleasant attitude & today she made this sub...I did take the sub back to the store, with my receipt, but I wasn't able to get back there until after 8 pm & the guy working, Ben, said that too much time had passed, so he wasn't allowed to make me another sub. My husband was so disappointed because he was really looking forward to that sub as Subway is his favorite restaurant! But we had to throw the sub away! It's hard to see in the photos, but not only is the tuna on the outside of it, but the bread wasn't cooked thoroughly...it was just disgusting! All we wanted was a replacement sub, but now my husband says he will never go to another Subway again! My name is Tina Bailey...8434 Old Reaves Ferry Rd. Conway, SC 29526...[protected]@gmail.com

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tinabaiIey
, US
Jul 05, 2017 9:11 pm EDT

Oh and the worst part about this is my husband said that we will never go to Subway again, but my daughter loves Subway and started crying. Grabbed her roughly and slapped her across the face because he was angry at Subway. Unfortunately one my daughter's friend's mother suspected that he hits her because this is not the first time and told her to text her on her cell phone if it happened again. She showed the message to the police and they are now investigating they gave us a warning and said that next time my daughter can be taken from my home. The mother of the other girl also called CPS and they want to interview my daughter and i am scared. Should I tell her to deny that my husband hits her?

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K
12:49 pm EDT

Subway management/co-workers

I work at the #40706 subway on downlen road, next to super heb here in Beaumont Texas.
The manager smokes weed on the clock and forces me to work alone. It's a low volume store, but it still isn't fair. She allows her family and other coworkers to eat free while she makes me pay the 50% off.
Not only does she smoke, she smokes with coworkers as well. While on the clock. She comes in smelling of marijuana. And customers always ask me do I smell that? But I politely lie to them instead of the truth. I've honestly had enough. Something needs to be done. One coworker told me he actually sells weed out of the store. While the manager just laughed it off. I guess since they smoke together, she doesn't mind. But can someone PLEASE take this seriously. The store is losing money and customers behind it. It's not a joke. The entire store sometimes smells like weed. And I hate it! I just think it's very unsanitary to be doing drugs while working with food. I won't be working here anymore. That's for sure! Since they can get away with this, I won't be apart of it.

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11:21 pm EDT
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Subway 2 female employees, 1 black, the other caucasian/ hispanic...1 male caucasian employee

Walked in at 7:30 pm. July 2, 2017. 3 employees. 2 young females. 1 young male Caucasian on duty. All of them under 21. No name tags. So no way to identify them. The Caucasian/Hispanic employee is taking drive thru car orders. She's the only one doing that. She gets mad and throws the Tuna off the bread. Throws it away. Her tone and mannerisms clearly demonstrated frustration. She then throws the bread away and she's totally about to have a melt down because she is mad. So she starts over with customer order. The customer is outside in the car and can't see how rude this employee is acting out. But myself and a couple in the store can clearly see her actions.
Next the black female employee helps me, and I comment to her. She must be having a bad day. She knows I'm talking about her co-employee, because she looks at her and just smirks. Like she doesn't care. So continues to help me. But she's distracted because she is listening to her ear buds and listening to her music. I ask her to toast my bread and it's get toasted for 10 seconds. (I've been here before with other employees and they toast it at least for 20-30 seconds. So she continues to make my sandwiches while listening to her music. (Distracted)
Finally get to the Caucasian male employee and he's clearly intimidated by his co-employees because he looks scared to make a move without their approval. I ask him, you guys are busy huh. He says, yea we're also under staffed. This is the POOREST CUSTOMER SERVICE I have ever seen here. I'll go back and give them a second chance. But if that female employee is pissed off at the world because she hates her job and throwing food around. Then it might get another complaint. Because I will remind her of this visit. Do these employee who were on duty on July 2, 2017 at 7:30 pm. Are they not made accountable to anyone.?

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8:57 pm EDT

Subway the soup.

If you never have soup every time I go there. All the time. Take soup off the menu. Your salads are garbage. Your sandwiches are delious. And I just wanted soup. Have soup in the back. It's not that hard. Your cookies are awesome. I would like to have some soup. Is it good? Idk. I've never had it. Panera has soup. Why don't you. I like a soup with my sammich. Polished off with a cookie

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3:32 pm EDT
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Subway unsanitary conditions and manager very rude

On June 30, 2017, 12:25 PM, My coworker and I were in line waiting to order a sandwich from the Subway in Ashland Oregon. While making the sandwiches the manager, who would not identify herself, was bending over the counter leaning her breast and dirty t-shirt on top of the open sandwiches while reaching for what people wanted on their sandwich. I did tell her what she was doing and all she did was apologize and continued to do the same thing to the people behind me. She did not seem to care and was just trying to push people through the line as if this was okay. The area where the sandwiches are made was disgusting, the handles to the toaster and refrigerator were slimy. When one of the employees opened the refrigerator I noticed it was a slimy mess inside. I understand that it was lunch time and they're trying to keep the line moving, but I really don't want to eat a sandwich after someones dirty shirt and breast have been laying in the sandwich. When I asked for a supervisor she said she was the manager and would not give me a corporate phone number. I did not get the sandwich I had ordered as the conditions are unsanitary and manger very rude when the problem was pointed out. No attempt was made to change what she was doing.

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11:11 pm EDT

Subway disgusting!! absolutely disgusting!!

Place is absolutely disgusting! As I stood waiting for my sandwich to be made I watched the lady pull a hair out of the bread she was using for my sanwhich and didn't even offer new bread, the bins for the lettuce were frost burnt on the lettuce, all the veggies looked extremely old! Never will I ever go back again to Benton harbor Michigan Walmart subway!

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10:46 am EDT

Subway service poor

It is 10:39 on 6/25/17 and I just left subway across from bass pro in st Charles. Sorry I did not get my receipt so I do not have a store number. The whole time we plus other customers were there only individual in the store working was on the phone. Also the lady in front of us was having issues with the coffee machine and she seemed more interested in our phone call then helping a customer out . My daughter and I tried to help with the copy machine and was not successful. I hope you're able to correct this because it was a very poor experience for us. I am sure others may not speak up but we will not be visiting the subway again . The reason is all because of the customer service that was not given. If you'd like to call me [protected] my name is Noah Wulf WULF .

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12:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Subway service

I work at the Subway in Monongahela and the owner almost NEVER pays us on time, we don't get paid until Saturday and sometimes Sunday when we're supposed to get paid on Friday and occasionally he messes up everyone's paychecks, he tries to give us less hours then we worked, he once gave me 33 hours when I worked 36 and when I mentioned it to him he had said he'd give me another paycheck with the difference and yet he never did. The place is so unprofessional.

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5:35 pm EDT
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Subway a employee named gaby

I came in and got my daughter a 6 inch sandwich and I had told the employee to out only a tiny amount of both mayo and mustard.. she failed to do as I asked an when she did I asked her kindly if she can take a little off cause it was to much.. she scuffed and replied "your kidding right" very rudely. And I said well yea it's for a little kid. She's not gonna want all that.. so she threw the cheese to the side and flipped new cheese on it. And than decides just to make it sloppy and not even rap the sandwich up all the way . She should have never been hired. Never seen such bad customer service since I've been coming to this subway. Whoever hired her needs to re think their decision

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7:08 am EDT
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Subway employee

I am an employee at subway in Kennedy plaza in providence ri I've been an employee with the store for over 4 years . Last June I got an email from the store owner telling me that I have received a raise and was now going to be receiving $10.00 an hour .. I get direct disposit and never checked I just trusted that a business owner would be more professional .. this June. 2017 I was promoted to shift manager and receive a letter from the owner Paul Del Toro telling me that I'm receiving a raise to $10.00 an hour i was very confused and when i talked to him about it he said there was nothing he can do to fix it and does not want compensate me for the whole year that I was not getting the correct pay . I also ask if he could just give me raise 10.50 an hour and I wouldn't make a big deal about all the back pay but he also refused .. now he is lowering my hours and I have always been such a good employee for him I'm very bothered by this please help

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1:34 pm EDT

Subway customer service

I came into subway today around 12:45 and these employees in here were terrible. A young woman named kiara had asked her coworker for some help while she was making a sandwich. To which the elder woman replied I ain't helping you I got two minutes before I get off do it yourself. I've never been so appalled. So kiara continued to work hard as the elder woman sat there and [censor]ed about everything. Than she continued to get loud and yell in front of the customers causing a scene. I've never been so appalled in my life. This type of behavior is unacceptable. She deserves to be fired. Do not go to star mount subway!

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5:51 pm EDT
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Subway unethical

Hi. My name is Ashley Atkins. I am a former employee at Subway located in Star City, AR. I have a few things I believe corporate should be aware of. I quit my job at this business. I am not a disgruntled former employee, I'm just shocked at how many things could be so wrong in a fast food joint where people trust to be eating fresh. Listed are my concerns:

*The owner's name is Priti Patal

-Priti told us that we did not have to wear gloves while prepping food as long as we were in the back room and customers did not see us handling produce, etc., without proper hand attire. Reason to be, she does not want to continuously have to buy boxes of gloves for it will cost her more money the more boxes we go through.

-She reuses products she should not be reusing.
-Bags. When we make tea in the mornings, we have a bag that has a spout attached to it for Sweet Tea and Unsweet Tea. Both bags get rinsed out every night, but we reuse them and reuse them. They constantly smell sour. Some days, the tea tastes like black olives. We have extra bags to replace them with, but once again, we're not suppose to use them, because she does not want to spend money on supplying more.
-Meatball bag. The bag that sits inside the meatball container in the bar. Once again, gets washed at night, and reused every single day. It's stained. It has old clumps stuck to it. It's disgusting.

-I worked at the facility for a short time. Maybe a little over a month. I had two girls quit right before I did. After I decided to no longer be employed there, one of the other girls came back. Why? Priti called her and told her, "she would give her a raise if she would return to the store." This isn't the first person she has bribed with a raise.

-So speaking of money. There is a tip jar located beside the register in this store. What I want to be highly noted about this complaint, because this has to be my favorite of them all, we do have a tip jar. Only we don't get the tips. We work for minimum wage, therefore, tips should not be required. We don't work for tips, nor should we accept tips. Although, with a tip jar being available at this facility, customers do actually give us tips. The kicker is, we are not allowed to touch the money in the tip jar. She keeps them. So customers are tipping us money for satisfying their visit, and she is getting rewarded for it. However, she does want us to somewhat wait tables. Walk into the lobby, ask the customer if they need anything, offer to refill their cups, etc. So if we are to wait tables, shouldn't we keep the tips? The customers have no idea that when they put money in that tip jar, they are actually just giving it to the store. Either she puts the money in her pocket, or she puts it into the drawer. So with that said, being the store is receiving extra money, why not buy more bags for the tea containers, and etc.?

-So this has to be my second favorite. She supplies us with new uniforms. One visor, one shirt, one apron, and one name tag. When we receive our paycheck followed by our new uniforms, we have to buy our uniforms for $20. When we quit, or get fired, we have to return our full uniform. The next person she hires on has to buy their uniform for $20. I'm not sure if it's a local policy to buy uniforms, or if it's a Subway policy, but what I do know is they are profiting $20 every single time one already paid for uniform gets returned. That just doesn't seem very fair to the employees. Of course, when I decided to terminate myself from this facility, I made a fuss about how I paid money for my uniform, that I have every right to take it home and trash it, and they offered to refund my $20, which I did surprisingly get back when I received my last paycheck. I have seen other employee come and go, who did not receive their money back, and I have seen the next employee pay for the same, once worn, uniform.

-When we do decide to quit.. Priti's husband, Kirit Patal, current Subway owner in Texas, likes to call and get ugly with us over the phone. Not going to quote anything due to very inappropriate behavior, but he likes to use to profanity and vulgar language towards us. I had the dignity to tell my boss that I would help my coworker through the lunch rush, before I left. I wasn't going to leave my coworker to tend to a rush by herself. Kirit calls the store, and tells me in a very unkind, rude, hollering manner, that I can just go ahead and leave, to remove my uniform, and go, that they no longer want me there. All, because I chose to quit.

-Inventory. They recently gave me a Manager job title. Only, because they have all of us doing inventory. I brought it to her attention that only management should be doing inventory. Week later, I was the new manager. One week after that, I somehow got booted to assisted manager. I asked her to show me things on the computer that I needed to know. Well she didn't like giving me that authority. So I quickly went from manager to assistant manager. I went from minimum wage, which in the state of Arkansas is $8.50/hr, to $8.85/hr. I got paid $8.85/hr in both management positions. Not sure if that is actually legal or not, but I will say, inventory is the only thing I done different compared to my coworkers, so if you take two hours every Tuesday night for inventory out of the equation, I got paid more to do the exact same job my coworkers done. That just doesn't set right with me.

-We have to falsely record temperature logs. The bar is entirely much colder than it should be. On paper, it's perfect, because she tells us to record what it "should" be. In reality, it is way off.

-She nitpicks constantly. Which is the reason to why I quit. She called the store one day, and started hollering at me, because I was not wearing my apron. I was in the back, no customers could see me, I was steadily working, but I was not wearing my apron. The reason to why I was not wearing my apron, is because it is currently summer time. Priti has the air locked up on 80 degrees in that store. Customers complain reportedly about how they just want to take their food home and eat, because the temperature isn't comfortable to sit and enjoy their meal in the lobby. With the oven on, toaster going, and the air set on 80 degrees, why yes, I did take my apron off. And this woman, the owner of the store, my boss, called me and hollered at me, because I was not in an apron. Well if I don't have to wear gloves in the back room, why can I not take my apron off while I'm in the back room? She doesn't wear an apron. In fact, she doesn't even wear a hat/visor. We find her long black hair everywhere.While I was doing inventory two weeks ago, the girls swept and mopped at 8:45. She called me and made me make the girls sweep and mop again at 9:00 when they were suppose to, because they swept and mopped too early. Store closes at 9:30. She wants all employees out by 9:35. Gets mad when they stay on the clock until 10:15, because they can't start cleaning early. She expects them to do all of their cleaning and tending to customers within 30mins.

-And then there are the smaller issues like using the same dish washing water and sanitizing water from open to close, serving three day old bread that's hard as a rock, because they don't know that it's hard being they can't touch it, and we can just blame it on the toaster by time they make it home with their food, and etc. She does not regularly post a schedule, and we have to run all of our personal plans by her before we can call off.

This place is ridiculous, disgusting, and not very professionally owned. I strongly believe she should be shut down. Although that might be wishful thinking, I do believe the tip jar should be removed, the bags should be replaced weekly, and etc. I believe if corporate went in undercover, they would see that this place is a mad house. If she expects someone in higher rank to visit, she will be ready for it. Catch her unexpected, order some food, sit down and observe, watch, listen, ask the current employees about the tip jar, they'll tell you in a heart beat that if you want to tip them, hand them the money, because she can't take something that was personally given to them. Thank you for your time.

Sincerely,
Ashley Atkins

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12:03 pm EDT

Subway food

on June 13, 2017 I stop @ subway, 3010 Dickerson Rd, Nashville, TN, It was a customer in front of me getting her order that almost took 20 min, then I order my sub and the food was not fresh, the vegetables was old, I had to asked the server not to put these old tomatoes on my sandwich. there was only to server there around 6:20 pm. They only had four kinds of bread, of cause not the one I wanted. They were unfriendly and I guess it was a manager when I asked when were their truck been. The vegetable were not fresh at all. look like they have been out for two days. I been different location to get a sub. this was the worst and my the way the air condition wasn't working.

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Frank Howard
, US
Jun 22, 2018 8:11 am EDT

I stop at Sub way Love Truck Stop Trinity Lane two or three time a week been doing it for years last two weeks on two occasions there was a lady name Kelly who has a awful attitude. I always order 6" egg white and double order of steak two scoops on flat bread. she started fixing pulled out half of a egg white not the round full egg white she put four scoops steak should only be two scoops for double meat. when I asked why the half egg white she told me a 6" only has half egg white. explained I order this all the time most time here and when on a few occasions I order the 12" when I share with lady at work it is two full egg whites. her response was I don't know what others do but it is only half of egg white so I said I order this all the time sometime from other Subways they do not give me half of egg white .she said you are talking to my customers in line I said something maybe should not have said I said you can take it shove it. I said I'm going to call in on you my name is Kelly called to talked to manager she answer hung up I will never go back to that store I will get my from another Subway will have to drive a few more miles not having to deal with her if I pull in and don't see her I will go in. she is wrong about the half egg! Frank Howard.

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12:23 pm EDT

Subway subway - 3127 broad st, chattanooga, tn 37408

Subway- 3127 Broad St, Chattanooga, TN 37408

The WORST service ever -impatience - short -handed 2 employees during lunch rush. When you think it could not get worse and you finally got your sandwich and got in your car to go back to work, one of their Blue hair employee's boyfriend dropping I am assuming a very late employee to work decides to block the exit of the parking lot and proceeded to curse me when I asked them to move the Vehicle that was blocking the exit. Instead of pulling into a parking space - mind you there was one available right to his left - he gets out of the car to confront me - At least be smart enough to take out your SUBWAY t-Shirt when you get out of the car before you are rude to your customer's in the parking lot - WILL NEVER EVER GO BACK. Really what happened to common sense and customer service...

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Subway Customer Reviews Overview

Subway is a popular fast-food chain that offers a wide range of sandwiches, salads, and sides. The restaurant has received numerous positive reviews from customers who appreciate the fresh ingredients, customizable options, and affordable prices.

One of the most significant advantages of Subway is the ability to customize your meal. Customers can choose from a variety of bread, meat, cheese, and vegetable options to create a sandwich that suits their taste preferences. Additionally, the restaurant offers a range of healthy options, including salads and low-calorie sandwiches.

Another positive aspect of Subway is the freshness of their ingredients. The restaurant prides itself on using fresh vegetables and high-quality meats, which customers appreciate. Many reviewers have noted that the food tastes fresh and delicious, making it a great option for a quick and satisfying meal.

Subway is also known for its affordability. The restaurant offers a range of meal deals and promotions, making it an excellent option for those on a budget. Additionally, the restaurant has a rewards program that allows customers to earn points and redeem them for free food.

Overall, Subway has received positive reviews for its customizable options, fresh ingredients, and affordable prices. Whether you're looking for a quick lunch or a healthy meal option, Subway is a great choice.

Subway In-depth Review

Menu Variety and Quality:

The menu at Subway offers a wide range of sandwiches and salads, providing plenty of options for every taste. Whether you prefer classic favorites or more unique combinations, Subway has something for everyone. The bread and ingredient options are also diverse, allowing customers to customize their meals to their liking. The freshness and taste of the food at Subway are consistently excellent, ensuring a satisfying dining experience.

Customer Service:

Subway prides itself on its speedy and efficient service. The staff is known for their friendliness and professionalism, always greeting customers with a smile. They are also attentive to order accuracy and willing to accommodate any customization requests. The customer service at Subway is top-notch, making each visit a pleasant one.

Cleanliness and Ambiance:

The dining area and restrooms at Subway are always kept clean, creating a pleasant and hygienic environment for customers. The restaurant's atmosphere is inviting and comfortable, making it a great place to enjoy a meal. The seating and decor are well-maintained, adding to the overall ambiance of the restaurant.

Pricing and Value for Money:

Subway offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing customers with good value for their money. Additionally, Subway frequently offers promotions and discounts, allowing customers to save even more. The pricing and value for money at Subway are hard to beat.

Health and Nutrition:

Subway is committed to providing nutritional information to its customers, allowing them to make informed choices. The menu includes options for dietary restrictions, such as vegetarian and gluten-free choices. Subway also makes efforts towards healthy eating by offering low-fat options and using fresh ingredients. Health-conscious individuals will find plenty of options at Subway.

Online Ordering and Delivery:

The Subway website and app are user-friendly, making online ordering a breeze. The accuracy and timeliness of delivery are consistently reliable, ensuring that customers receive their orders on time and as expected. Subway also offers a variety of delivery options and serves a wide range of areas, making it convenient for customers to enjoy their favorite meals.

Franchise Support and Expansion:

Subway provides excellent support to its franchisees, offering guidance and resources for business growth and development. The franchise opportunities with Subway are highly regarded in the industry, with many successful franchisees. The overall reputation and success of the Subway franchise speak to the support and opportunities it provides.

Community Involvement and Sustainability:

Subway is actively involved in local charities and events, demonstrating its commitment to the community. The company also makes efforts towards environmental sustainability, implementing practices to reduce its carbon footprint. Subway's corporate social responsibility initiatives further contribute to its positive impact on society.

Overall Customer Satisfaction:

Customers consistently rate Subway highly and provide positive reviews. The overall experience at Subway is often praised, with customers enjoying the menu variety, quality of food, and excellent customer service. When compared to competitors in the industry, Subway stands out as a top choice for many.

How to file a complaint about Subway?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Subway. Make it specific and clear, such as "Incorrect Subway Order" or "Poor Customer Service at Subway."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as the quality of food, cleanliness of the establishment, customer service, accuracy of your order, and any health or safety concerns. Mention the specific Subway location and date of your visit. If you had a transaction, describe it in detail, including what you purchased, any offers or promotions involved, and the payment method used. Clearly state the nature of the issue, such as receiving the wrong sandwich or experiencing rude service. If you attempted to resolve the issue with Subway, describe the steps you took and the response from the company. Explain how this issue has personally affected you, whether it was a waste of time, money, or an unpleasant dining experience.

5. Attaching supporting documents: Attach any relevant supporting documents, such as receipts, photos, or email correspondence. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Subway. In the 'Desired Outcome' field, specify what you would like to happen as a resolution, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to regularly check your account on ComplaintsBoard.com for any responses or updates regarding your submission. Engage with any follow-up queries or comments to facilitate the resolution of your complaint.

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Contact Subway customer service

Phone numbers

+31 205 317 300 +61 732 530 201 More phone numbers

Website

www.subway.com

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Is ComplaintsBoard.com associated with Subway?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Subway Customer Service. Initial Subway complaints should be directed to their team directly. You can find contact details for Subway above.

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Use this comments board to leave complaints and reviews about Subway. Discuss the issues you have had with Subway and work with their customer service team to find a resolution.