Subscriber Services / Former employee
You people that believe this company is a scam...I am here to tell you that I believe/know it is. As a former employee in the collections department for this company even I called the attorney general fearing I would be legally responsible for the way this company trains employees to not only scam people into these magazine accounts, but also train their employees to practice questionable collection techniques.
You want out of your account. Threaten to call and please actually call the Attorney General. They have and get so many complaints they are terrified of that statement. They also refuse to take your credit card off file? That's a crime. You have the right to be billed as you want. As a former employee I was told to "Never" take cards off file. Why you might ask...because their payment clearance will drop by 60%. Threats to the BBB will also grab their attention long enough to close out your account.
They will tell you they can reduce your payments or give you a shorter subscription. Don't take it. Let them know you feel as if they are refusing to cancel the service. If they rebut with I'm not refusing. Let them know if that's true why aren't you closing my account? It is NOT legal for them to refuse to terminate.
Last DO NOT HANG UP! I spoke with many people that were almost through my rebuttal stage and about to get to a supervisor to get their account closed but hung up out of fustration. They want this more then anything. Stay on the phone and repeat nothing but the fact that you want a supervisor, this is a scam, you're reporting to the BBB, and calling the Attorney General. Sorry forgot to add they do NOT always have a tape! Force them to play it. Even if they have one you can still cancel your account. The exact statement you agree to is "we ask that you not cancel because we have taken on the financial risk and the service is prepaid". They can ask all they want. They cannot force you.