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Subscriber Services / Deceptive marketing

1 Arvada, CO, United States Review updated:

The same as everyone else - deceptive marketing practices and overly aggressive call center agents. This time directed at my beautiful and trusting daughter who works long hours and goes to school and does not need a $1, 000 magazine subscription.

Here is some useful information that helped me get them to cancel my daughter's order. Send an email to the call center manager: Andy Ortez. aortez@subscriberservices.biz and copy the operations manager: sortez@subscriberservices.biz (maybe Andy's wife?) and the Information Technology Manager: Ron Glissmann rglissmann@subscriberservices.biz and tell them you want to cancel your order. The owner of the company is Dave Keown. He has been in trouble before with the FCC: http://www.ftc.gov/os/1996/10/9623247a.htm The call center agent told me his number is: 303.926.4163.

Important: File a complaint on the Colorado BBB site and then call the Colorado BBB and ask to speak with the President: Su Hawk 303.758.2100 about your experience with the company.

Da
Apr 23, 2013
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Comments

  • An
      25th of Oct, 2008
    0 Votes
    Subscriber Services - completely unethical
    United States

    i was sent a card in the mail that souded wonderful.. called it adn got sucked in. tried caling back to cancel was ignorantly spoken to saying i wasnt allowed. that if i didnt pay they would go to teh credit beauros. i never recieve the magazines i want. i have 2 piles ogf magazines i dont read in my house. they call non stop. almost every day. its rediculous. please dont be fooled by the free watch they offer you. this is unbelieveable.

  • St
      3rd of Jan, 2011
    0 Votes
    Subscriber Services - Took money - never sent magazine
    Subscriber Services
    PO Box 3109, Dept 25730
    Houston
    Texas
    United States
    Phone: 888-801-0001

    My elderly aunt received a call from these guys offering her a two year subscription to the Enquirer magazine for price of $197.60 in June 2010. Her subscription from another company ran out in July. Here it is Jan 1, 2011 and after many calls to both Trend and Justin, and after promises to begin the subscription or refund the money - nothing. This company is a joke. Personally I am contacting the TX Attourney General.

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