As a representative of Submit Solution, I want to inform you of what takes place with our online trial offer and respond to Jayshree's complaint.
Submit Solution is partnered with several companies. When a client signs up with one of those companies, before they finish registering they are presented with our offer for a free trial of Submit Solution and its Web-design services. All terms and conditions are clearly stated on the opt-in page. The client has the option of clicking “Yes, continue” to accept the offer or “No thanks” to decline it. They are emailed a confirmation of their new order with their new Investor Business Center information. The client can then use the website free of charge for a specified period of time, after which they will be charged a monthly fee to continue using the site. These terms are stated on the opt-in page. If the client contacts our support department within the free-trial period to cancel their account, their account is closed without charge.
If you, like Jayshree, signed up for our free trial but then find you don’t want it after the free-trial period ends, please call us and we will work with you to help you get your money back and avoid future charges. Our customer-service representatives are helpful, friendly and quite understanding. We always do our best to help our customers and we promise to treat you fairly and kindly throughout the refund process.
Please contact Submit Solution’s support department with the following contact information to work out a solution today. We are confident you will feel satisfied with your experience speaking with us.
Submit Solution Support Department
801-224-6545 M-F 9 a.m. - 5 p.m. U.S. Mountain Time