Sub300.com / Overcharge, wrong goods delivered, refund never received!
Sub300.com - linux computer retailer, Toronto, On
They over charged me. Delivered the wrong goods. Agreed to refund but never did.
Here is the blow by blow of how I got ripped off by sub300
8 January 2007 – purchased 2 computers via sub500 website GRAND TOTAL $656.62
10 January 2007 – FROM JAN STATEMENT - 773.00 debit on credit card
15 January 2007 – received credit card statement saying $773.00 was charged to card. No computers yet, but they sure are efficient at posting the credit card charge.
15 January 2007 – fairly prompt reply telling me that the total quoted me was actually US funds despite the fact that none of the pages I visited on their site made any mention of that
15 January 2007 – I made my displeasure with this situation clear, and politely repeat my request for a refund of the difference.
16 January 2007 – FROM FEB STATEMENT – 768.54 credit AND debit on credit card ??? why ??
17 January 2007 – Apologetic response from sub300 and offer to split difference caused by misunderstanding down the middle ($58.19). Also note that this was 9 days after I ordered the system, and dispite their efficiency in taking my money, they still haven't shipped anything.
17 January 2007 – I accept, but also ask as part of this new deal that they update their website so others do not have the same problem I did.
29 January 2007 – The system finally arrives, through two emails I inform them that what I received is not what I had ordered.
30 January 2007 – Through 3 more emails I finally offer to save us both the hassle of be returning the units and ask simply for the $110 refund for the hard drive I never received. I did not ask for any reimbursement for the cheaper memories I received instead of the higher density ones I was suppose to receive. (I was getting fed up at this point and wanted to wash my hands of it as soon as possible)
1 February 2007 – with yet another email prompt from me Sub300 finally responds and says they are in agreement with the refund and will look after it next week.
15 February 2007 – Received my credit card statement but there is no refund. I email sub300 to remind them that they agreed to a refund and of what the value of that refund should be $110 (hard drive) and $58.19 for currency mixup.
26 February 2007 – send another email as I am not getting replies.
27 February 2007 – send yet another email which is ignored.
27 February 2007 – I phone, leave messages, but calls never returned.
27 February 2007 - I do a little bit of google research to discover some of their other ventures as well
Merchants names are David and Marc Silverman and they have a couple of car washes and gas stations as well.
April 12 - with no help from Sub300 and after much fighting with MBNA Canada I finally got credited to my account, the $110 for the hard drive. MBNA said they will not do the same for the $58 dollars that Sub300 previously agreed to for the currency difference.